Mercure Roma Centro Termini
4-star hotel · Monti, Rome
Long Weekend score
Weak1 serious report in 194 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in Rome are rated 9.0 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 14% of Rome hotels
- 75% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 14% of Rome hotels. Compared with 7,758 hotels in Rome. Counts for 50% of the score.
- 75% of guest comments are praise. 329 praise, 112 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $263 a nighttypical for two, before tax · from $100
- 4 min walkto Repubblica station
- 194 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 13 min walk to the Trevi Fountain1.0 km by road
- A station within walking distanceRepubblica is 305 m away
- Location101 praise · 1 complain
- Cleanliness44 praise · 6 complain
- Beds13 praise · 2 complain
Against
- Room sizecomplaints rising: 8.5 in 100 a year ago, 14.0 now22 complain · 14 praise
- Breakfast19 complain · 18 praise
- Quiet at nightcomplaints rising: 4.3 in 100 a year ago, 7.0 now11 complain · 9 praise
- Valuecomplaints falling: 6.4 in 100 a year ago, 3.0 now9 complain · 5 praise
- Complaints the hotel left unresolved14 of 194 guests
What guests reported
What guests say
194 reviews from the last 2 years. Most praised: staff (103 guests). Weakest: room size, where 22 of the 36 who mention it complain.
Location1011Strength
Perfect welcome, magnificent room, very clean, very central, with a special mention for the very attentive staff and their kind humanity, which is a pleasure.
Tripadvisor, September 2026, rated 5/5 by this guest
The hotel is very well located and has excellent facilities.
Google, January 2026, rated 5/5 by this guest
Cleanliness446Strength
Very comfortable structure, clean, brand new, Welcoming perfect Alessio.
Tripadvisor, October 2025, rated 5/5 by this guest
Rooms are always well cleaned and I really liked the high roofs.
Google, February 2026, rated 5/5 by this guest
Was rarely cleaned properly.
Google, May 2026, rated 1/5 by this guest
Beds132Strength
Bed was quite good, bathroom was quite spacious.
Google, October 2025, rated 4/5 by this guest
A good hotel, well located near the main train station 'Termini' and the Via Nazionale, with comfortable beds and very good bathrooms.
Tripadvisor, December 2025, rated 4/5 by this guest
sofa bed really uncomfortable.
Booking network, August 2026, rated 9/10 by this guest
Staffcomplaints falling: 19.1 in 100 a year ago, 9.0 now10327Mostly good
The staff were very welcoming and accommodating, especially Anita.
Google, September 2026, rated 5/5 by this guest
Mr.Gabriel was extraordinary in his kindness & professional dealing
Google, June 2026, rated 5/5 by this guest
A lot of design mistakes while building the rooms, like charger plugs behind the bed, a toilet with a heater against it so you can't sit properly and a manager who doesn't greet you back when you say hi.
Google, April 2026, rated 3/5 by this guest
Room condition135Mostly good
Great location, room is clean and new.
Google, August 2026, rated 4/5 by this guest
Hotel staff always trying to help, excellent rooms.
Google, April 2026, rated 5/5 by this guest
The hotel needs some renovations in the lobby area!
Google, November 2025, rated 4/5 by this guest
Food74Mostly good
Very lovely staff, amazing food (can recommend the gnocchi, best I had in my over a week stay in Italy) and so central to all the sights!
Tripadvisor, July 2026, rated 5/5 by this guest
Met all the managers who were super friendly and enjoyed the food in the restaurant!
Tripadvisor, November 2024, rated 5/5 by this guest
However, we didn't particularly like the restaurant or the dishes we chose.
Google, May 2025, rated 5/5 by this guest
Breakfast1819Split
Kahvaltı çeşit ve lezzet anlamında çok zayıftı.
Booking network, April 2026, rated 6/10 by this guest
Vienveidīgi nemainīgs šaurs brokastu piedāvājums.
Booking network, March 2026, rated 6/10 by this guest
For 430 euros per night, entrance and reception from 2 poor stars, renovated room with maximum savings, UNACCEPTABLE breakfast, bad food quality, despite the breakfast was included we preferred to do it in a bar.
Tripadvisor, May 2025, rated 2/5 by this guest
Quiet at nightcomplaints rising: 4.3 in 100 a year ago, 7.0 now911Split
Terrible sound proofing to outside noise.
Google, May 2026, rated 2/5 by this guest
The room is clean and the staff is responsive, but the noise between floors (slamming hammers, children running around) is quite loud.
Google, February 2026, rated 4/5 by this guest
Pleasant and comfortable stay.
Google, March 2026, rated 4/5 by this guest
Room sizecomplaints rising: 8.5 in 100 a year ago, 14.0 now1422Weak spot
Comfortable room, not very spacious, but pleasant and functional.
Google, November 2025, rated 4/5 by this guest
While the room is small, it is quite new and the service is nice.
Tripadvisor, December 2025, rated 4/5 by this guest
You might feel claustrophobic with how small the rooms are.
Google, July 2026, rated 4/5 by this guest
Valuecomplaints falling: 6.4 in 100 a year ago, 3.0 now59Weak spot
The location is good, but I expected more from a Mercure hotel, especially for the price paid.
Google, May 2025, rated 3/5 by this guest
Definitely poor value for money.
Google, August 2025, rated 1/5 by this guest
Great location, excellent value for money.
Google, October 2025, rated 5/5 by this guest
Views26Weak spot
Inner view in Mercure Roma meant a wall 1 meter away from our window.
Google, June 2025, rated 3/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 583 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 14 of 194 reviews.
Complaints the hotel left unresolved14 of 1941 in 14 reviews
When we requested a change of room they said we should have specified it in the booking ( as if we knew what type of rooms exist in the hotel !) .
Google, March 2026, rated 2/5 by this guest
I asked for an exception and was refused.
Google, November 2025, rated 1/5 by this guest
Heating and air conditioningcomplaints rising: 4.3 in 100 a year ago, 9.0 now13 of 1941 in 15 reviews
Negative points: small and hot room, very basic breakfast for the category, it seemed like a B&B.
Google, October 2025, rated 3/5 by this guest
Very mas insulated building,don't forget to ask for an extra duvet or stay dressed for bed.
Tripadvisor, March 2025, rated 2/5 by this guest
A slow check-in6 of 1941 in 32 reviews
The receptionist responded rudely, refused my request without any empathy, and simply told me to leave.
Google, July 2026, rated 1/5 by this guest
But we out of the room before 8am and back 2pm the room wasn’t ready.
Google, June 2025, rated 3/5 by this guest
Unexpected charges and refunds5 of 1941 in 39 reviews
The taxi charged €60 and refused to provide a receipt.
Google, December 2025, rated 2/5 by this guest
Even tho the staying was very expensive, everyone was in additional charge.
Booking network, April 2026, rated 2/10 by this guest
Something broken in the room5 of 1941 in 39 reviews
It was outdated and really frustrating to use in terms of linking to your mobile device (it did not work).
Booking network, September 2026, rated 6/10 by this guest
Mini fridge did not work and nothing was done about it.
Booking network, September 2025, rated 5/10 by this guest
Serious reports
1 in 194 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 194 reviews
Our stay in room 608 involved a serious bed bug infestation, resulting in over 60 bites (documented with photographic evidence).
Google, February 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: restaurant (1), bar (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$263 is a typical night, from 304 dates checked in the coming year.
Weekends cost 15% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $125Dearest month: May 2027, $397
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$383
- trivago.deals$388
- clicktrip.com$479
- Vio.com$491
- deals.dealbase.com$491
- deals.goseek.com$491
- deals.etrip.net$491
- stayforlong.com$494
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Repubblica station is 305 m away by road, about 4 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest shop: Pam Local1 min walk80 m by road
- Nearest station: Repubblica4 min walk305 m by road
- The Trevi Fountain13 min walk1.0 km by road
- The Colosseum18 min walk1.4 km by road
- The Pantheon22 min walk1.6 km by road
- St. Peter's Basilica3.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
4 room types, from 19 to 25 m².
- Standard Room with One Double Bed or Two Single Bed Internal view19 m²Sleeps 2A view, going by the room's name
- Standard Double or Twin Room19 m²Sleeps 2
- Superior Double or Twin Room20 m²Sleeps 2
- Deluxe Queen Room25 m²Sleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. Only 14% of the 7,758 hotels in Rome are rated lower, and a typical one is rated 9.0.
Every review site, out of 100
40 Google reviewers ticked "Quiet", yet 11 guests complain about noise.
If views matters to you
Here, 6 of the 8 guests who mention views complain. These nearby hotels do better on it.
More hotels in Rome
The nearest first, with our score for each.
How we know
194 reviews counted · 83 photos checked · updated 11 October 2026
- We collected this hotel's 528 most recent reviews from Google, Tripadvisor and the Booking network. 194 of them describe a stay in the last 2 years and are the ones counted here; the rest were 119 older, 52 in other languages, 157 with a score but no words and 6 about the restaurant rather than a stay.
- The hotel replied to 22 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 83 photos: the first 23 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.