Crowne Plaza Dubai - Deira by IHG
5-star hotel · Deira, Dubai
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 30% of Dubai hotels
- 79% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 30% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 79% of guest comments are praise. 318 praise, 85 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $75 a nighttypical for two, before tax · from $56
- 8 min walkto the nearest station
- 277 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Staff164 praise · 16 complain
- Location40 praise · 1 complain
- Value8 praise · 0 complain
Against
- Room condition17 complain · 3 praise
- Something broken in the roomcomplaints falling: 10.4 in 100 a year ago, 5.2 now17 of 277 guests
- Problems in the bathroomcomplaints falling: 12.5 in 100 a year ago, 3.9 now15 of 277 guests
- Quiet at nightcomplaints falling: 4.2 in 100 a year ago, 2.2 now7 complain · 7 praise
- Heating and air conditioning12 of 277 guests
What guests reported
What guests say
277 reviews from the last 2 years. Most praised: staff (164 guests). Weakest: room condition, where 17 of the 20 who mention it complain.
Value80Strength
Nice location cooperative staff and value for money
Google, September 2026, rated 4/5 by this guest
Value for money however staffing is a mess.
Booking network, October 2025, rated 7/10 by this guest
Location401Strength
Crowne Plaza Deira is a great property for vacation stay as it’s very centrally located.
Google, October 2026, rated 5/5 by this guest
I didn’t use breakfast as i prefer my own arrangements and location was great
Booking network, August 2026, rated 10/10 by this guest
Moving on quarter of a century and the Crowne Plaza is an establishment lacking in polish, desperately in need of refurbishment, marooned on the outer edge of a city known for its luxurious accommodation options.
Tripadvisor, March 2026, rated 3/5 by this guest
Staff16416Strength
It’s was a pleasure being in Crowne Plaza Deira and it was nice being in the lounge as the service and hospitality by Tara is so heartwarming and welcoming, all thanks to her service and the receptionist and also the room service but I most say all thanks to Tara she is one of a kind
Google, October 2026, rated 5/5 by this guest
Check-In staff Kevi, welcomed us with a smile, and processed check-in smoothly.
Booking network, March 2026, rated 10/10 by this guest
The shower in the room was not working, three reminders got a support staff to show up and even then the water was cold for a shower.
Booking network, November 2025, rated 3/10 by this guest
Room size92Mostly good
We stayed for a week and we're glad they gave us a spacious room and linen / towels were always being changed.
Booking network, December 2025, rated 10/10 by this guest
Wide rooms good facilities
Booking network, April 2026, rated 9/10 by this guest
the room was conjusted and toilet are was too conjusted withput proper facilities.
Booking network, May 2026, rated 3/10 by this guest
Food216Mostly good
The foods were tasty & amazing.
Google, October 2026, rated 5/5 by this guest
I really love the food and ambience.
Google, October 2026, rated 5/5 by this guest
Abendessen Restaurant - halb gut.
Booking network, September 2025, rated 10/10 by this guest
Breakfast207Mostly good
Staff are very kind and professional,breakfast was yummy, clean with alot of selections , operator takes long to pick up
Booking network, November 2025, rated 10/10 by this guest
The location is wonderful & breakfast was good
Booking network, December 2025, rated 10/10 by this guest
Break fast very poor and tiny Hall
Booking network, June 2026, rated 8/10 by this guest
Pool85Mostly good
Shambhu and govinda The gym and swimming pool were also excellent—clean, well-maintained, and great for relaxing or keeping up with a workout.
Google, October 2026, rated 5/5 by this guest
We like the swimming pool it's enjoyable.🙂
Booking network, January 2026, rated 8/10 by this guest
Swimming pool is packed with people who were training for swimming, and you had to approach multiple staff just to have the sauna access.
Booking network, August 2026, rated 7/10 by this guest
Cleanliness3824Mostly good
Very clean and organized.
Booking network, May 2026, rated 10/10 by this guest
The hotel is in a great location, and the rooms are very spacious and clean.
Booking network, July 2026, rated 10/10 by this guest
Great front desk staff but the hotel is tired, needs a refurbishment and a deep clean.
Tripadvisor, January 2026, rated 2/5 by this guest
Quiet at nightcomplaints falling: 4.2 in 100 a year ago, 2.2 now77Split
The shower drain makes an extremely loud noise, and the shower handle is difficult to operate.
Booking network, January 2026, rated 1/10 by this guest
I could hear the drilling from the room beside me.
Booking network, August 2025, rated 3/10 by this guest
Serene environment inside the hotel.
Booking network, August 2026, rated 8/10 by this guest
Room condition317Weak spot
The room service not good
Booking network, January 2026, rated 1/10 by this guest
The property itself shows its age and could use some refreshing in certain areas, but the lobby and the renovated rooms on the second floor look much more modern and comfortable.
Tripadvisor, December 2025, rated 4/5 by this guest
The furniture looked very old and worn out, giving the room a dated appearance.
Booking network, August 2026, rated 3/10 by this guest
Too few mentions to judge: beds and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 15,207 Google ratings
Problems guests raised
Raised most: something broken in the room, in 17 of 277 reviews.
Something broken in the roomcomplaints falling: 10.4 in 100 a year ago, 5.2 now17 of 2771 in 16 reviews
The AC was not working in my room.
Booking network, July 2025, rated 4/10 by this guest
Shower control switch came out ,toilets were not cleaned ,one of the bad hotels to stay ,will be happy to get a refund ,worst experience for a place line Dubai this hotel seems outdated ....Come to India and see our hotels and hospitality!!
Booking network, October 2025, rated 1/10 by this guest
Problems in the bathroomcomplaints falling: 12.5 in 100 a year ago, 3.9 now15 of 2771 in 18 reviews
water pressure in shower is ver bad, i was dispointed during taking bath.
Booking network, June 2026, rated 9/10 by this guest
Water leak in the room it was embarrassing for me with the friends I have invited them.
Booking network, July 2026, rated 2/10 by this guest
Heating and air conditioning12 of 2771 in 23 reviews
The Air conditioning was not working in the room in the new section !
Booking network, November 2025, rated 6/10 by this guest
The A/C is not really cold even if we adjusted the temperature.
Booking network, April 2026, rated 10/10 by this guest
Complaints the hotel left unresolvedcomplaints falling: 8.3 in 100 a year ago, 2.6 now10 of 2771 in 28 reviews
We told them to fix it and they didn’t they just keep us wait and wait.
Booking network, June 2026, rated 1/10 by this guest
I am still waiting for room clean
Google, September 2026, rated 1/5 by this guest
Insects or pests6 of 2771 in 46 reviews
There were bugs running across my table at breakfast, the room was supposed to be an upgraded, the carpet was nasty, the place there was a little tiny window, just the overall place was dirty, seemed very low class, filthy, cheap hotel...
Google, September 2026, rated 1/5 by this guest
I have also found cockroaches in the bathroom, which is quite concerning.
Google, September 2026, rated 1/5 by this guest
Serious reports
2 in 277 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 277 reviews
The food was stale and the second time gave me bad jitters and a bad stomach.
Tripadvisor, May 2026, rated 2/5 by this guest
Something stolen1 of 277 reviews
In my room was black Nike shorts which were stolen.
Tripadvisor, March 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: stains in 6, dirty surfaces in 2, pests in 1 and peeling paint or cracks in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: swimming pool (3), restaurant (6), hot tub (1), event space (1).
Price, place and rooms
Price
$75 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jun 2027, $56Dearest month: Apr 2027, $144
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- billabook.com$75
- clicktrip.com$76
- evendo.com$88
- hotelprive.net$95
- tripening.com$125
- ae.bluepillow.com$150
- amimir.com$165
- IHG · the hotel itself$166
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 626 m away by road, about 8 minutes on foot.
- Nearest main road: Abu Baker Al Siddique Road321 m
- Nearest shop: Marwa Supermarket7 min walk530 m by road
- Nearest station8 min walk626 m by road
- The Gold Souk3.4 km
- Dubai airport6.6 km
- The Burj Khalifa13.2 km
- Dubai Marina45.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 32 to 256 m².
- Standard King Room - Smoking32 m²Sleeps 3Bathtub
- Premium Room32 m²Sleeps 31 Queen bedBathtub
- Standard King Room with Lounge Access32 m²Sleeps 3
- Standard King Room32 m²Sleeps 3Bathtub
- Standard King Room - Accessible32 m²Sleeps 3Bathtub
- Standard Room32 m²Sleeps 31 super-king bedBathtub
The other 6 room types
- Junior King Suite40 m²Sleeps 3Bathtub
- Junior King Suite40 m²Sleeps 3Bathtub
- One-Bedroom King Suite with Lounge Access60 m²Sleeps 3Bathtub in its photos
- Presidential King Suite - Smoking92 m²Sleeps 5Bathtub
- Two-Bedroom Royal King Suite256 m²Sleeps 7Bathtub
- Standard King Room - High FloorNot statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.8 out of 10. 30% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 92 out of 100 and Booking network rates it 78. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room condition matters to you
Here, 17 of the 20 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
277 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 897 most recent reviews from Google, Tripadvisor and the Booking network. 277 of them describe a stay in the last 2 years and are the ones counted here; the rest were 112 older, 76 in other languages, 410 with a score but no words and 22 about the restaurant rather than a stay.
- The hotel replied to 162 of its 200 newest Google reviews.
- 45 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.