Swissôtel Al Ghurair
5-star hotel · Deira, Dubai
Long Weekend score
GoodNo serious reports. in 169 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 54% of Dubai hotels
- 88% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- Rated higher than 54% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 88% of guest comments are praise. 228 praise, 32 complain. Counts for 30% of the score.
- 93% of guest photos show no damage. 42 of 45 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $149 a nighttypical for two, before tax · from $87
- 8 min walkto the nearest station
- 169 guest reviewsfrom the last 2 years
- 45 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 626 m away
- Staff114 praise · 8 complain
- Location37 praise · 0 complain
- Breakfast13 praise · 2 complain
- Room size11 praise · 0 complain
Against
- Room conditioncomplaints falling: 11.7 in 100 a year ago, 3.3 now12 complain · 2 praise
- Unexpected charges and refundscomplaints falling: 7.8 in 100 a year ago, 1.1 now7 of 169 guests
What guests reported
What guests say
169 reviews from the last 2 years. Most praised: staff (114 guests). Weakest: room condition, where 12 of the 14 who mention it complain.
Location370Strength
Perfect location, staff very friendly and helpful.
Google, September 2026, rated 5/5 by this guest
Amazing location amazing rooms with this price I think this is the best hotel in dubai
Google, September 2026, rated 5/5 by this guest
Room size110Strength
What a pleasure....spacious...scenic...and the bathroom is a dream
Google, October 2026, rated 5/5 by this guest
The apartments are incredibly spacious, perfectly clean, and equipped with everything you need for a comfortable, stress-free stay.
Google, September 2026, rated 5/5 by this guest
Staffcomplaints falling: 7.8 in 100 a year ago, 2.2 now1148Strength
ood service and excellent experience staff are well accommodate.
Google, September 2026, rated 5/5 by this guest
Thank you for the good service and memorable stay clean rooms swimming poool good, breakfast good and fatima reception good Eaint from liwan she is warm and kind wasim from reception jr was the best one i meet thank you for taking care my family nice rokm also we got
Google, October 2026, rated 5/5 by this guest
The hotel is so nice but room service is so slow and sometimes they won't get back to you with the requested
Google, September 2026, rated 5/5 by this guest
Food91Strength
I really like the food and the staff are very cool, especially Jofeboy, he made a big impression on me 😀
Google, September 2026, rated 4/5 by this guest
Perfect food really good atmosphere also not too forget the gentleman service as today was very helpful and amazing Vidya also Sathyam great great food the service is excellent khalid also a great manager location is great close to shops and mall
Tripadvisor, October 2024, rated 5/5 by this guest
Breakfast132Strength
i love the food on their breakfast buffet..
Tripadvisor, October 2024, rated 5/5 by this guest
Great hotel very nice service people are welcoming the breakfast was amazing first time to swissotel Al Ghurair from now I’m a member
Tripadvisor, July 2025, rated 5/5 by this guest
Cleanlinesscomplaints falling: 6.5 in 100 a year ago, 1.1 now336Mostly good
I really appreciate the cleaning Romeo does and did for the time we were here.
Google, September 2026, rated 5/5 by this guest
Very good and comfortable hotel the cleaning room is also very good the staff is very friendly we like the hotel close to the mall and staff name Mehran from reception is the assed of the hotel always smile help we always come by car from Qatar and tired my family see him smiling and given us room…
Google, October 2026, rated 5/5 by this guest
The fourth-floor pool area has worn-out umbrellas and, most importantly, the sunbed cushions are constantly soiled with bird droppings, especially from crows that now appear to remain in the area permanently.
Tripadvisor, July 2026, rated 3/5 by this guest
Pool93Mostly good
Spa, pool, gym etc and affordable.
Tripadvisor, November 2024, rated 4/5 by this guest
Our apartment, the pool, the breakfast, the staff everything is just perfect!
Tripadvisor, November 2024, rated 5/5 by this guest
Room conditioncomplaints falling: 11.7 in 100 a year ago, 3.3 now212Weak spot
It only needs some of the appliances in the rooms to be replaced as they are outdated.
Google, September 2026, rated 5/5 by this guest
Slightly dated but staff excellent and very comfortable.
Google, September 2026, rated 5/5 by this guest
The hotel is getting old and need to renovated the bathroom
Booking network, January 2025, rated 6/10 by this guest
Too few mentions to judge: views, value, quiet at night and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 18,144 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 7 of 169 reviews.
Unexpected charges and refundscomplaints falling: 7.8 in 100 a year ago, 1.1 now7 of 1691 in 24 reviews
Booking at desk much more expensive than online.
Tripadvisor, October 2024, rated 4/5 by this guest
and most weird part they charge you for ice ….
Booking network, October 2025, rated 6/10 by this guest
Heating and air conditioning5 of 1691 in 34 reviews
A/C not working in Ballet Dance Class Room.
Google, September 2026, rated 1/5 by this guest
The ac at living room was slow
Google, September 2026, rated 4/5 by this guest
Not as shown or booked4 of 1691 in 42 reviews
Expedia and the hotel show a bar with martini glass NO, this hotel is dry, they both lied on the web site shame of them!!!
Booking network, November 2024, rated 2/10 by this guest
the picture of this hotel in the Expedia is very different with reality.
Booking network, November 2024, rated 6/10 by this guest
Complaints the hotel left unresolved3 of 1691 in 56 reviews
Only when I fact check him he acknowledged but wouldn’t rectify implying t would land him in hot water.
Booking network, January 2025, rated 6/10 by this guest
Problems in the bathroom3 of 1691 in 56 reviews
The only thing good was the lobby.
Booking network, November 2024, rated 4/10 by this guest
Also the shower was so weak, multiple times I only had lukewarm water and barely any water pressure
Booking network, February 2025, rated 8/10 by this guest
Something broken in the room3 of 1691 in 56 reviews
On the day we checked-in in our suite, the telephone was not working, there were no bathroom floor mats, only one bathrobe for 2 guests and one pod of complementary coffee
Booking network, December 2024, rated 6/10 by this guest
Serious reports
None found in 169 reviews.
Photos, checked
3 of the 45 guest photos we checked show damage or dirt (7%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (4), spa (2), gym (1), restaurant (2), water view (1).
Price, place and rooms
Price
$149 is a typical night, from 213 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $108Dearest month: Apr 2027, $213
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- amimir.com$125
- wego.com$126
- pilotplans.com$140
- billabook.com$140
- Agoda$144
- Trip.com$144
- ae.makemytrip.global$144
- expedia.ae$144
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 626 m away by road, about 8 minutes on foot.
- Nearest shop: Abdul Reza Ghanim Supermarket2 min walk140 m by road
- Nearest main road: Al Maktoum Road590 m
- Nearest station8 min walk626 m by road
- The Gold Souk30 min walk2.3 km by road
- Dubai airport7.8 km
- The Burj Khalifa12.8 km
- Dubai Marina44.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 43 to 132 m².
- Deluxe Room, 2 Twin Beds, City View43 m²Sleeps 3BathtubA view, going by the room's name
- Deluxe Room, 1 King Bed, City View43 m²Sleeps 3BathtubA view, going by the room's name
- Classic Room, 2 Twin Beds43 m²Sleeps 3Bathtub
- Classic Room, 1 King Bed43 m²Sleeps 3Bathtub
- Swiss, Executive Room, 1 King Bed43 m²Sleeps 3BathtubSea or water view
- Classic Suite, 1 Double Bed86 m²Sleeps 5Bathtub
The other 4 room types
- Family Suite, 1 King Bed and 2 Twin Beds (Connecting rooms)93 m²Sleeps 6Bathtub
- Family Room, 1 King Bed and 2 Twin Beds (Connecting rooms)93 m²Sleeps 6Bathtub
- Suite, 1 Double Bed, Corner112 m²Sleeps 5BathtubSea or water view
- Premium Suite, 1 Double Bed132 m²Sleeps 6Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 54% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 94 out of 100 and Booking network rates it 86. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room condition matters to you
Here, 12 of the 14 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
169 reviews counted · 85 photos checked · updated 11 October 2026
- We collected this hotel's 419 most recent reviews from Google, Tripadvisor and the Booking network. 169 of them describe a stay in the last 2 years and are the ones counted here; the rest were 99 older, 5 in other languages, 129 with a score but no words and 17 about the restaurant rather than a stay.
- The hotel replied to 68 of its 200 newest Google reviews.
- 44 in every 100 reviews thank a staff member by name.
- 1 review mentions a free upgrade, a cake or a gift.
- We looked at 85 photos: the first 40 of the hotel's own and the 45 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.