Best Western Hotel Royal Santina
4-star hotel · Castro Pretorio, Rome
Long Weekend score
Good1 serious report in 295 reviews: harassment or discrimination
Guests rate nearly every hotel highly: half the hotels in Rome are rated 9.0 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 37% of Rome hotels
- 94% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 37% of Rome hotels. Compared with 7,758 hotels in Rome. Counts for 50% of the score.
- 94% of guest comments are praise. 711 praise, 48 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $194 a nighttypical for two, before tax · from $100
- 4 min walkto Termini Exit T6 station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceTermini Exit T6 is 290 m away
- Location196 praise · 0 complain
- Staff172 praise · 7 complain
- Breakfast99 praise · 12 complain
- Cleanliness97 praise · 3 complain
Against
- Problems in the bathroom12 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: location (196 guests). Weakest: room size, where 7 of the 32 who mention it complain.
Location1960Strength
The location of this hotel was extremely convenient while we were in Rome.
Google, July 2026, rated 5/5 by this guest
From the quality of the facilities, to the sympathy of the staff and the location.
Tripadvisor, November 2025, rated 5/5 by this guest
Cleanliness973Strength
A comfortable, clean hotel, superbly located just steps from Termini station.
Google, July 2026, rated 5/5 by this guest
Hotel was clean and comfortable and perfect location to the train station.
Booking network, July 2026, rated 9/10 by this guest
the room smelled like dirty clothes, but oh well, I go to the bathroom and realize the toilet is full of residue from...
Google, November 2025, rated 1/5 by this guest
Beds301Strength
The hotel is excellent, modern, has a great bed, and is completely dark thanks to the curtains and the ability to turn off all the lights in the room.
Google, November 2025, rated 5/5 by this guest
The bed was comfortable and things were very clean.
Booking network, December 2025, rated 8/10 by this guest
Staff1727Strength
Staff was professional and welcoming
Booking network, April 2026, rated 10/10 by this guest
Staff were very helpful and accomodating.
Booking network, April 2026, rated 10/10 by this guest
Due to the zone, main door is closed at 11:30 pm and the staff took much time to give us access.
Booking network, September 2026, rated 8/10 by this guest
Food232Strength
breakfast with delicious varieties, restaurant itself also serves very good food...
Tripadvisor, January 2026, rated 5/5 by this guest
the breakfast had a delicious variety, and the restaurant itself also served very good food...
Google, January 2026, rated 5/5 by this guest
Breakfast9912Strength
The location is perfect, the breakfast plentiful and varied – we couldn't complain about anything.
Booking network, December 2025, rated 9/10 by this guest
The breakfast was delicious, and my mom was satisfied.
Google, January 2026, rated 5/5 by this guest
By the way, we stayed there twice during our trip and we received an upgrade in the second time.
Booking network, February 2026, rated 9/10 by this guest
Room condition284Strength
We had a very clean and modern room, the breakfast was good and plentiful – basically everything you could want was there.
Google, September 2026, rated 5/5 by this guest
The hotel property is very clean and modern design.
Booking network, July 2026, rated 10/10 by this guest
They really are run down and poorly constructed.
Google, June 2026, rated 2/5 by this guest
Value143Mostly good
The hospitality from the front desk to the people who cleaned your room.
Booking network, January 2026, rated 10/10 by this guest
Everything ok, room, cleanliness, staff, location and especially the quality of the breakfast products.That's why every time I go back willingly.
Tripadvisor, December 2025, rated 5/5 by this guest
Fabulous staff but hotel was grosely overpriced and poor value.
Booking network, July 2026, rated 7/10 by this guest
Quiet at night226Mostly good
Renovated, clean, and welcoming rooms where you can sleep in complete tranquility without any noise.
Google, July 2026, rated 5/5 by this guest
This side of the station feels safer and quieter than the other.
Google, January 2026, rated 5/5 by this guest
Not having air conditioning as advertised - had to have window open and was kept awake by road noise
Booking network, April 2026, rated 7/10 by this guest
Room size257Mostly good
It was close to Termini Station and the room was spacious, so I had a great time.
Google, January 2026, rated 5/5 by this guest
Great views or the city from Junior suite balcony, good comfy and spacious suite.
Booking network, August 2026, rated 9/10 by this guest
It is relatively close to the station and the facilities were decent, but the room is really small.
Google, November 2025, rated 4/5 by this guest
Views53Mostly good
Excellent view, Nice clean modern room.
Booking network, June 2026, rated 10/10 by this guest
Great view from the room.
Booking network, June 2026, rated 9/10 by this guest
high floor location of the room without city view
Booking network, August 2026, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,173 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 12 of 295 reviews.
Problems in the bathroom12 of 2951 in 25 reviews
The room is fine, but the bathroom lacks privacy.
Google, January 2026, rated 4/5 by this guest
The bathroom is oddly designed and the shower is barely waterproof.
Booking network, May 2026, rated 7/10 by this guest
Heating and air conditioning11 of 2951 in 27 reviews
Couldn’t get the air conditioning to work
Booking network, March 2026, rated 9/10 by this guest
However, the heater was set too high, so I slept in a somewhat dry and hot environment.
Google, March 2026, rated 5/5 by this guest
Unexpected charges and refunds10 of 2951 in 30 reviews
I was surprised, when checking out, to be asked if I wished to pay an optional 'service charge' of 10 euro which apparently is tips for the staff in other words.
Booking network, January 2026, rated 8/10 by this guest
They pre charged my credit card 200 euros but told me that will be returned once we pay the city tax.
Google, June 2026, rated 3/5 by this guest
Something broken in the room10 of 2951 in 30 reviews
cable TV most channel had no connection.
Booking network, July 2026, rated 9/10 by this guest
The shower door in my room was broken.
Booking network, January 2026, rated 7/10 by this guest
Complaints the hotel left unresolved9 of 2951 in 33 reviews
When I mentioned the toilet water wouldn't stop running, it stopped temporarily, but then started running again immediately without me doing anything—this happened three times...
Google, January 2026, rated 3/5 by this guest
It was the most horrific experience ever, a stay i will come to regret, as i found the overall experience a true nightmare for the lack of accountability by staff to accept responsibility for damaged pants which i have not yet received payment for but other issues including a genuine apology for…
Tripadvisor, August 2026, rated 1/5 by this guest
Not as shown or booked6 of 2951 in 49 reviews
The information of the room in booking is different than what is really existing.
Booking network, May 2026, rated 7/10 by this guest
I believe this info should be passed on to the holiday booking websites so it is clear as when I booked, it clearly stated air-conditioning in rooms.
Google, November 2025, rated 3/5 by this guest
Serious reports
1 in 295 reviews, most common first. Shown beside the score, never averaged into it.
Harassment or discrimination1 of 295 reviews
The comments were racist in nature and were apparently made under the assumption that I would not understand the language.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
Guests’ photos confirm: restaurant (16), bathtub (6), private balcony (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$194 is a typical night, from 258 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $124Dearest month: Jul 2027, $304
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$230
- deals.goseek.com$230
- Vio.com$232
- deals.dealbase.com$232
- deals.etrip.net$232
- billabook.com$240
- Booking.com$242
- trivago.deals$245
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Termini Exit T6 station is 290 m away by road, about 4 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest shop: Conad City3 min walk227 m by road
- Nearest station: Termini Exit T64 min walk290 m by road
- Nearest main road: Sottovia Ignazio Guidi584 m
- The Trevi Fountain25 min walk1.9 km by road
- The Colosseum26 min walk1.9 km by road
- The Pantheon2.5 km
- St. Peter's Basilica4.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 16 to 35 m².
- Small Double Room with French Bed16 m²Sleeps 2
- Comfort Twin Room22 m²Sleeps 2
- Comfort King Room22 m²Sleeps 2Bathtub in its photos
- Comfort Room, Multiple Beds23 m²Sleeps 3
- Deluxe King Room24 m²Sleeps 3
- Comfort Triple Room24 m²Sleeps 31 Twin bed + 1 super-king bed
The other 1 room types
- Junior King Suite with Terrace and City View35 m²Sleeps 3Bathtub in its photosBalconyA view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 37% of the 7,758 hotels in Rome are rated lower, and a typical one is rated 9.0.
Every review site, out of 100
More hotels in Rome
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 886 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 81 older, 174 in other languages, 332 with a score but no words and 4 about the restaurant rather than a stay.
- The hotel replied to 198 of its 200 newest Google reviews.
- 8 in every 100 reviews thank a staff member by name.
- 15 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.