Novotel Bangkok on Siam Square
4-star hotel · Pathum Wan, Bangkok
Long Weekend score
GoodNo serious reports. in 290 reviews
Guests rate nearly every hotel highly: half the hotels in Bangkok are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 42% of Bangkok hotels
- 91% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- Rated higher than 42% of Bangkok hotels. Compared with 1,626 hotels in Bangkok. Counts for 50% of the score.
- 91% of guest comments are praise. 408 praise, 40 complain. Counts for 30% of the score.
- 93% of guest photos show no damage. 56 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $156 a nighttypical for two, before tax · from $123
- 3 min walkto the nearest station
- 290 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 245 m away
- Staff231 praise · 4 complain
- Location106 praise · 0 complain
- Breakfast13 praise · 1 complain
Against
- Room conditioncomplaints falling: 11.8 in 100 a year ago, 5.0 now18 complain · 7 praise
- Quiet at night7 complain · 6 praise
What guests reported
What guests say
290 reviews from the last 2 years. Most praised: staff (231 guests). Weakest: room condition, where 18 of the 25 who mention it complain.
Location1060Strength
Hotel very well located near the Siam Paragon and MBK shopping centers and next to the BTS.
Tripadvisor, August 2026, rated 4/5 by this guest
the location very close with shopping mall..
Tripadvisor, July 2026, rated 5/5 by this guest
Staff2314Strength
I was very satisfied with the service from Jay, Baitong, and Abood.
Google, September 2026, rated 5/5 by this guest
Best part of our stay was the staff.
Tripadvisor, September 2026, rated 5/5 by this guest
The staff lacked professionalism and tact; a hotel employee entered my room without my knowledge to leave a gift envelope on the bed, and a housekeeper rummaged through our belongings.
Google, October 2026, rated 1/5 by this guest
Breakfast131Strength
This is my fav hotel and breakfast is my best time.
Tripadvisor, August 2026, rated 5/5 by this guest
The front desk service attitude is good, the room is clean, clean, breakfast is rich, service attitude is excellent, hospitality
Tripadvisor, July 2026, rated 5/5 by this guest
Food112Mostly good
The food was also delicious, with great quality and variety.
Google, September 2026, rated 5/5 by this guest
The price was reasonable and the food was delicious.
Google, September 2026, rated 5/5 by this guest
However, the food is slightly bland and always cold despite being made a few minutes ago.
Google, September 2026, rated 5/5 by this guest
Cleanliness286Mostly good
Thanks to Josh at the reception for meeting all my needs of a clean and quiet room, and providing an extension of 1 hour for my check out.
Google, September 2026, rated 5/5 by this guest
The rooms are pretty clean and convenient, food in restaurant is good!
Tripadvisor, July 2026, rated 5/5 by this guest
The sofa has very bad stains, the bathroom design is awful, and the air conditioner makes a terrible noise…
Google, September 2026, rated 1/5 by this guest
Value62Mostly good
Nice hotel and good value.
Google, September 2026, rated 5/5 by this guest
Overall good value for money
Booking network, August 2025, rated 8/10 by this guest
Quiet at night67Split
The soundproofing between rooms is also very poor; even footsteps in the hallway are audible inside the room.
Google, September 2026, rated 2/5 by this guest
Three out of four nights we stayed there, there were concerts until 10-11 pm.
Booking network, March 2025, rated 8/10 by this guest
The room was great, clean, modern, quiet despite being in Siam Square, good bed, good shower, everything works.
Google, September 2026, rated 5/5 by this guest
Room conditioncomplaints falling: 11.8 in 100 a year ago, 5.0 now718Weak spot
Regarding the hotel, a bit old, but really really convenient.!
Google, September 2026, rated 5/5 by this guest
Old hotel, stuffy dining room, only good location, taxis around the hotel are expensive
Google, September 2026, rated 2/5 by this guest
The rooms have old furniture that needs replacing.
Google, September 2026, rated 4/5 by this guest
Too few mentions to judge: room size, beds, views and pool.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 12,504 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 3 of 290 reviews.
Complaints the hotel left unresolved3 of 2901 in 97 reviews
They forgot one item ordered, followed up twice but it never came with no explanations or acknowledgement.
Booking network, June 2025, rated 6/10 by this guest
Problems in the bathroom3 of 2901 in 97 reviews
The water from the shower puddles outside the shower cubicle making the area so wet and unpleasant.
Booking network, July 2025, rated 6/10 by this guest
Something broken in the room3 of 2901 in 97 reviews
The hotel is good especially the location; however, they need to have a proper maintenance plan because half of the outlets aren’t working.
Google, September 2026, rated 4/5 by this guest
Building work during the stay3 of 2901 in 97 reviews
On the 18th floor, there was a bucket catching water from a leak, with towels surrounding it on the carpet.
Tripadvisor, September 2026, rated 2/5 by this guest
The lounge was also under renovation during my visit, so the service had been moved to the 1st floor.
Tripadvisor, October 2026, rated 5/5 by this guest
Serious reports
None found in 290 reviews.
Photos, checked
4 of the 60 guest photos we checked show damage or dirt (7%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (5), bar (9).
Price, place and rooms
Price
$156 is a typical night, from 298 dates checked in the coming year.
Weekends cost 11% more than weekdays
A typical night, month by month
Cheapest month: May 2027, $123Dearest month: Jul 2027, $183
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- pilotplans.com$168
- clicktrip.com$179
- hotels.level.travel$179
- muvtravel.com$179
- Agoda$180
- Booking.com$180
- wego.com$180
- skyscanner.net$180
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 245 m away by road, about 3 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Rama I Road129 m
- Nearest shop: 7-Eleven2 min walk169 m by road
- Nearest station3 min walk245 m by road
- Khao San Road5.0 km
- The Grand Palace5.8 km
- Wat Arun6.2 km
- Chatuchak Market7.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 30 to 60 m².
- Superior Room, 2 Twin Beds30 m²Sleeps 4
- Premier Room, 1 King Bed (Executive)30 m²Sleeps 3
- Deluxe Room, 1 Queen Bed30 m²Sleeps 4
- Deluxe Room, 2 Twin Beds30 m²Sleeps 4
- Superior Room, 1 Queen Bed30 m²Sleeps 4
- Junior Suite, 1 Queen Bed45 m²Sleeps 4
The other 1 room types
- Suite, 1 Bedroom60 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 42% of the 1,626 hotels in Bangkok are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 90 out of 100 and Booking network rates it 82. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room condition matters to you
Here, 18 of the 25 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bangkok
The nearest first, with our score for each.
How we know
290 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 448 most recent reviews from Google, Tripadvisor and the Booking network. 290 of them describe a stay in the last 2 years and are the ones counted here; the rest were 77 older, 3 in other languages, 70 with a score but no words and 8 about the restaurant rather than a stay.
- The hotel replied to 131 of its 200 newest Google reviews.
- 49 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.