Al Habtoor Palace, Preferred Hotels & Resorts
5-star resort · Business Bay, Dubai
Long Weekend score
Strong2 serious reports in 277 reviews: a physical hazard (2)
- 86% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- 86% of guest comments are praise. 365 praise, 57 complain. Counts for 60% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $553 a nighttypical for two, before tax · from $204
- 115 mto Nearest main road: Sheikh Zayed Road (north)
- 277 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Staff181 praise · 26 complain
- Location39 praise · 1 complain
- Room size23 praise · 0 complain
- Food21 praise · 3 complain
What guests reported
What guests say
277 reviews from the last 2 years. Most praised: staff (181 guests).
Room size230Strength
The hotel is beautiful, the rooms are spacious, and the service is excellent, but the valet parking service is extremely poor, and all guests were dissatisfied with them despite the hotel not being crowded.
Google, May 2026, rated 5/5 by this guest
Rooms are very big size, everything is neat a comfortable.
Tripadvisor, August 2026, rated 5/5 by this guest
Location391Strength
The location of the hotel was ideally situated for visiting places of interest.
Booking network, December 2025, rated 10/10 by this guest
It was comfortable and it was located in a perfect area for us .
Booking network, January 2026, rated 10/10 by this guest
Public transport is not easily accessible
Booking network, January 2026, rated 8/10 by this guest
Food213Strength
We had a fun staycation at the hotel, the room service is great they provided us with everything needed and the things we asked for were met in the best way, the workers are also welcoming.
Google, July 2026, rated 5/5 by this guest
Good restaurants etc, good for a business stay.
Tripadvisor, September 2026, rated 4/5 by this guest
Staff18126Strength
Everyone is ready and willing to make your stay great, from housekeeping to the butler's, customer service, the staff from the restaurant, the concierge.
Booking network, November 2025, rated 10/10 by this guest
The receptionist was very professional.
Google, September 2026, rated 3/5 by this guest
I don't think this is typical of the hotel but after being seated I waited 10 minutes before having to get up to remind them that I was waiting for service.
Booking network, November 2025, rated 10/10 by this guest
Cleanliness6111Mostly good
This girl from housekeeping Anjali is very very sweet Did her work well ..
Tripadvisor, September 2026, rated 5/5 by this guest
Everything is very beautiful, the stuff is very kindly, the cleanes is 100% in the room, i recommend this hotel to try for everyone who visit Dubai😊
Tripadvisor, June 2026, rated 5/5 by this guest
Cleanliness could be improved within the room itself.
Booking network, November 2025, rated 8/10 by this guest
Breakfast267Mostly good
Their breakfast was very nice
Tripadvisor, June 2026, rated 5/5 by this guest
The breakfast was delicious every morning and the staff was so kind and accommodating.
Booking network, January 2026, rated 10/10 by this guest
The breakfast was repetitive, for a hotel of that standard it should have more variety.
Booking network, November 2025, rated 8/10 by this guest
Pool63Mostly good
From check in, room, breakfast, pool side, STAFF, to check out.
Booking network, January 2026, rated 10/10 by this guest
Great pool, nice kids club and pool.
Google, April 2026, rated 5/5 by this guest
The basins were not clean, and the water temperature was extremely cold, with no proper attention given to heating it.
Booking network, April 2026, rated 1/10 by this guest
Quiet at night86Split
Located next to a busy road and can be a bit noisy during the night
Booking network, January 2026, rated 10/10 by this guest
noisy room facing the street with
Booking network, November 2025, rated 6/10 by this guest
Room was facing highway and noisy in the morning
Booking network, January 2026, rated 9/10 by this guest
Too few mentions to judge: room condition, beds, views and value.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,846 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 10 of 277 reviews.
Complaints the hotel left unresolved10 of 2771 in 28 reviews
I informed the staff of this, but unfortunately, I didn't feel the matter was taken seriously or given the necessary attention.
Google, September 2026, rated 1/5 by this guest
I expected to recieve an apology from the management hotel when I raised this issue.
Booking network, February 2026, rated 8/10 by this guest
A slow check-in10 of 2771 in 28 reviews
Need to increase raciptionists to make checkin more rapid .
Google, April 2026, rated 4/5 by this guest
However, the room service, luggage service, and check-out reception were very slow, which forced me to reschedule my clinic appointment due to the delay.
Google, June 2026, rated 3/5 by this guest
Heating and air conditioning9 of 2771 in 31 reviews
However, the air conditioning was hot, and hopefully they will fix it because it's spoiling the rest of the experience.
Google, July 2026, rated 4/5 by this guest
The air conditioner is very hot
Booking network, July 2026, rated 6/10 by this guest
Problems in the bathroom7 of 2771 in 40 reviews
There was a bad smell when I opened the shower
Booking network, June 2026, rated 1/10 by this guest
The TV didn’t work, and the bathroom door was broken.
Google, September 2026, rated 3/5 by this guest
Not as shown or booked5 of 2771 in 55 reviews
In addition, I specifically requested a room with a view, but the room provided did not have the view that was requested.
Google, June 2026, rated 2/5 by this guest
Unexpected charges and refunds4 of 2771 in 69 reviews
The room included breakfast, but when I requested breakfast to be delivered to my room, I wasn't informed of any additional charges, which were later added to the bill.
Google, June 2026, rated 1/5 by this guest
Despite this, the property refused to refund my money, even though I did not use the room at all.
Booking network, November 2025, rated 1/10 by this guest
Serious reports
2 in 277 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 277 reviews
Pool ladder was broken injured my son
Booking network, June 2026, rated 1/10 by this guest
Even when we transfer these remarks to the lady in the reciption I didnt feel any kind of serious
Google, May 2026, rated 3/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
What it advertises, against the photos
Guests’ photos confirm: gym (2), restaurant (3), bar (1), bathtub (8).
The hotel says it has no hot tub.
Price, place and rooms
Price
$553 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Nov 2026, $206Dearest month: Apr 2027, $553
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- ae.makemytrip.global$206
- ae.bluepillow.com$206
- clicktrip.com$228
- amimir.com$240
- Vio.com$263
- billabook.com$268
- Booking.com$279
- evendo.com$287
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
No landmark, beach or station is within a half-hour walk; the closest is the Burj Khalifa, 3.6 km away. There are 4 bars or clubs within 200 metres.
- Nearest main road: Sheikh Zayed Road (north)115 m
- Nearest shop: ZOOM11 min walk857 m by road
- The Burj Khalifa3.6 km
- The Gold Souk13.2 km
- Dubai airport21.6 km
- Dubai Marina31.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
If quiet at night matters to you
Here, 6 of the 14 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
277 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 895 most recent reviews from Google, Tripadvisor and the Booking network. 277 of them describe a stay in the last 2 years and are the ones counted here; the rest were 17 older, 110 in other languages, 471 with a score but no words and 20 about the restaurant rather than a stay.
- The hotel replied to 190 of its 200 newest Google reviews.
- 41 in every 100 reviews thank a staff member by name.
- 13 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.