Palace Downtown
5-star hotel · Downtown Dubai, Dubai
Long Weekend score
StrongNo serious reports. in 222 reviews
- 95% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- 95% of guest comments are praise. 401 praise, 20 complain. Counts for 60% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $534 a nighttypical for two, before tax · from $330
- 13 min walkto the Burj Khalifa
- 222 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 13 min walk to the Burj Khalifa978 m by road
- Staff168 praise · 6 complain
- Location69 praise · 0 complain
- Views50 praise · 1 complain
- Food27 praise · 3 complain
Against
- Quiet at night is the weakest point2 of the 11 guests who mention it complain
- Most common complaint: not as shown or bookedRaised by 2.3% of guests
What guests reported
What guests say
222 reviews from the last 2 years. Most praised: staff (168 guests). Weakest: cleanliness, where 4 of the 26 who mention it complain.
Location690Strength
Fantastic hotel in an ideal location
Tripadvisor, August 2026, rated 5/5 by this guest
The location couldn’t be better, and the staff went above and beyond from start to finish.
Tripadvisor, February 2026, rated 5/5 by this guest
Room size170Strength
The hotel has a wonder location and nice, spacious rooms.
Tripadvisor, February 2026, rated 4/5 by this guest
Rooms are well maintained n very spacious.
Google, May 2026, rated 5/5 by this guest
Views501Strength
Such an amazing hotel beautiful our view of the Burg Kalifa and fountains fabulous breakfast amazing 🤩 location amazing staff wonderful what else can I say I did not want to leave love love ❤️ and we got there early and because the room wasn’t ready they gave us a complimentary cup of tea
Tripadvisor, September 2026, rated 5/5 by this guest
If you are visiting Dubai and want an authentic, luxurious experience with the best views in the city, look no further than the Palace Downtown.
Tripadvisor, September 2026, rated 5/5 by this guest
Staff1686Strength
The staff were very helpful and kind at all times, not to mention accommodating.
Tripadvisor, August 2026, rated 5/5 by this guest
I received an amazing service from the hotel, the hotel staff is just amazing and exceptional.
Tripadvisor, February 2026, rated 5/5 by this guest
Disappointed that reception refused to post two postcards for me.
Tripadvisor, August 2026, rated 4/5 by this guest
Pool151Strength
The pool and gym and restaurants are fantastic.
Tripadvisor, April 2026, rated 5/5 by this guest
Everything was beautiful, from the lobby and surroundings to the pool and amazing views.
Tripadvisor, September 2026, rated 5/5 by this guest
The only downside was that the pool was closed during our stay, which was a bit disappointing.
Booking network, March 2025, rated 10/10 by this guest
Food273Strength
We also enjoyed the food in the resto.
Google, August 2026, rated 5/5 by this guest
The on-site Thai restaurant was fantastic, It was one of life's true pleasures to sit at the rail, munch on snacks, and quaff a couple ice cold tiger beers whilst the wife got ready up in the room.
Google, April 2026, rated 5/5 by this guest
Breakfast243Strength
Rakesh took wonderful care of us at breakfast; we had coffee and juice available throughout the day, and he even remembered our orders from the previous visit the following days.
Google, August 2026, rated 5/5 by this guest
The breakfasts are legendary, the staff are super polite and helpful.
Google, September 2026, rated 5/5 by this guest
Breakfast could have been better compared to other hotels we’ve tried in Dubai but otherwise fantastic.
Booking network, April 2025, rated 10/10 by this guest
Cleanliness224Mostly good
We had a wonderful stay at this hotel the housekeeping staff sarita jahangir was wonderful very helpful and great at keeping the room clean and tidy the view from the belcony was wonderful to watch the fountain shows at night
Tripadvisor, January 2026, rated 5/5 by this guest
The rooms are spacious and clean and very close to the mall.
Google, September 2026, rated 5/5 by this guest
The bathroom towels were dirty.
Google, July 2026, rated 1/5 by this guest
Quiet at night92Mostly good
The entire hotel is spotless, beautifully maintained, and has a really calm, elegant atmosphere.
Tripadvisor, January 2026, rated 5/5 by this guest
Amazing such a peaceful place in the middle of the city and all the staff were very kind and welcoming
Google, September 2026, rated 5/5 by this guest
Didn’t receive any benefits of VIP Access and also at times during the night it was noisy.
Booking network, September 2025, rated 10/10 by this guest
Too few mentions to judge: room condition, beds and value.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 6,429 Google ratings
Problems guests raised
Raised most: not as shown or booked, in 5 of 222 reviews.
Not as shown or booked5 of 2221 in 44 reviews
Great hotel/staff and location, strange when you book for 3 persons, you get a roll away bed and also the big fountain isn’t working, that was one of the reasons to book this specific hotel, but never mentioned by the booking, you only see nice pictures of it.
Booking network, July 2025, rated 6/10 by this guest
A booking not honoured4 of 2221 in 56 reviews
I made a reservation through booking.com 2 days prior my arrival to Dubai for 2 adults, when I arrived they informed me the hotel is closed and they've moved our booking to Address downtown hotel !!
Google, April 2026, rated 1/5 by this guest
My reservation was at The Address Dubai Mall Hotel, but for other reasons, I was transferred to The Palace Downtown Hotel.
Google, August 2026, rated 5/5 by this guest
Complaints the hotel left unresolved4 of 2221 in 56 reviews
Repeated calls and visits from maintenance didn’t fix the issue.
Booking network, January 2025, rated 6/10 by this guest
Serious reports
None found in 222 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (4), restaurant (12), bar (2), bathtub (2), private balcony (6), water view (1).
The hotel says it has no hot tub.
Price, place and rooms
Price
$534 is a typical night, from 301 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jul 2027, $348Dearest month: Mar 2027, $650
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Booking.com$534
- pilotplans.com$541
- clicktrip.com$551
- amimir.com$568
- deals.dealbase.com$570
- billabook.com$576
- tripening.com$596
- reservations.travelclick.com$624
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The Burj Khalifa is 978 m away by road, about 13 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Sheikh Mohammed bin Rashid Boulevard268 m
- Nearest shop: Spinneys10 min walk761 m by road
- The Burj Khalifa13 min walk978 m by road
- The Gold Souk12.0 km
- Dubai airport19.4 km
- Dubai Marina33.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 51 to 105 m².
- Deluxe Fountain View51 m²1 King bedBathtubBalconyA view, going by the room's name
- Deluxe Lake View Room51 m²1 King bedBathtubBalconyA view, going by the room's name
- Palace Lake View Room51 m²1 King bedBathtubBalconyA view, going by the room's name
- Palace Room, Fountain View51 m²1 King bedBathtubBalconyA view, going by the room's name
- Junior Suite Lake View70 m²1 King bedBathtubBalconyA view, going by the room's name
- Diplomatic Suite with Lake View105 m²1 King bedBathtubBalconySea or water view
The other 2 room types
- Palace Suite Fountain View105 m²1 King bedBathtubBalconyA view, going by the room's name
- Palace Suite Lake View105 m²1 King bedBathtubBalconyA view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
More hotels in Dubai
The nearest first, with our score for each.
How we know
222 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 427 most recent reviews from Google, Tripadvisor and the Booking network. 222 of them describe a stay in the last 2 years and are the ones counted here; the rest were 47 older, 2 in other languages, 103 with a score but no words and 53 about the restaurant rather than a stay.
- The hotel replied to 195 of its 200 newest Google reviews.
- 45 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.