The Heritage Hotel, Autograph Collection
4-star hotel · Downtown Dubai, Dubai
Long Weekend score
StrongNo serious reports. in 183 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 88% of Dubai hotels
- 87% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 88% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 87% of guest comments are praise. 302 praise, 46 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $200 a nighttypical for two, before tax · from $126
- 17 min walkto the Burj Khalifa
- 183 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Staff129 praise · 12 complain
- Location70 praise · 0 complain
- Cleanliness32 praise · 5 complain
- Food26 praise · 1 complain
- Views17 praise · 1 complain
Against
- On a main road: Sheikh Mohammed bin Rashid Boulevard58 m from the building
- Room condition11 complain · 3 praise
What guests reported
What guests say
183 reviews from the last 2 years. Most praised: staff (129 guests). Weakest: room condition, where 11 of the 14 who mention it complain.
Location700Strength
The hotel is very nice location is nearby to dubai mall and burj khalifa i would like to give special thanks to Ahmed Shalaby for his outstanding service and his beautiful smile as well definitely i will come back again one more time
Tripadvisor, February 2026, rated 5/5 by this guest
Location is really great, services could be improved to be on par with other overseas Marriott hotels.
Google, February 2026, rated 4/5 by this guest
Food261Strength
The steak is a must at the Reef and Beef.
Google, December 2025, rated 4/5 by this guest
Nurul is best person he give us good food and drink we are like arabica food he give good food all food is tested drink also nice non alcoholic we are like
Tripadvisor, January 2026, rated 5/5 by this guest
The place is very quiet, but the cafe and menu options are limited and not very diverse.
Google, July 2026, rated 5/5 by this guest
Views171Strength
The location, my goodness - you essentially get a private viewing area for the Burj Khalifa NYE fireworks.
Google, January 2026, rated 5/5 by this guest
Great location in font burj view room neat and clean ,big lobby area with nice decorative,early checked in by front desk hoda good smil and greetings.
Google, July 2026, rated 5/5 by this guest
Staff12912Strength
The room was clean, the service was excellent and fast, and the staff were helpful and friendly from the moment I arrived until I left.
Google, August 2026, rated 5/5 by this guest
Thank the staff /Ahmad Shelby for his top-notch treatment.
Tripadvisor, February 2026, rated 5/5 by this guest
The chef at breast in Beef and Reef was unfriendly and stressed, which affected the breakfast experience negatively.
Tripadvisor, February 2026, rated 4/5 by this guest
Cleanliness325Strength
The hotel is characterized by luxury and authenticity in every detail, and the public facilities are clean and well-organized.
Google, April 2026, rated 5/5 by this guest
Amazing location room nice burj kolifa view room neat and clean, lobby with nice decorative when chacked in by reception for her warn Welcome kindness.every service was excellent.
Google, July 2026, rated 5/5 by this guest
The room had a bad smell, the AC was weak, the cleaning was poor, and the bed cover was not clean or comfortable.
Google, May 2026, rated 1/5 by this guest
Quiet at night127Mostly good
The room is spacious, quiet with a wonderful view.
Google, June 2026, rated 5/5 by this guest
Perfect place, nurul thank you 🙏 location is beautiful and atmosphere very relaxing quite music..
Tripadvisor, February 2026, rated 5/5 by this guest
The music was very loud and we couldn't sleep.
Google, December 2025, rated 1/5 by this guest
Room size53Mostly good
Spacious room and very clean.
Tripadvisor, February 2026, rated 5/5 by this guest
It was close to everything, with clean, spacious rooms and an amazing breakfast.
Tripadvisor, September 2026, rated 5/5 by this guest
However, the rooms are smaller than the normal room sizes at other big hotel names in Dubai at the same price range.
Google, January 2026, rated 5/5 by this guest
Breakfast86Split
The hotel is well-organized and close to Dubai Mall, but the breakfast was disappointing; there were very few options.
Google, August 2026, rated 4/5 by this guest
Breakfast is in an annex, and not the price worth.
Google, February 2026, rated 4/5 by this guest
Breakfasts aren't particularly varied, to be honest with the amateur, but fruit and vegetables are delicious enough.
Tripadvisor, February 2026, rated 5/5 by this guest
Room condition311Weak spot
But rooms with old furniture.
Google, January 2026, rated 2/5 by this guest
A bit older, but still in very good condition.
Google, March 2026, rated 5/5 by this guest
However, the rooms could use better maintenance.
Google, July 2026, rated 5/5 by this guest
Too few mentions to judge: pool, value and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,614 Google ratings
Problems guests raised
Raised most: a booking not honoured, in 3 of 183 reviews.
A booking not honoured3 of 1831 in 61 reviews
Honestly i was initially disappointed since we got moved hotels but we couldnt have been happier with the superb hospitality of the staff especially noteworthy are the pool staff and Nilo from the reception.
Google, June 2026, rated 5/5 by this guest
I contacted the hotel beforehand and made a reservation by phone, but upon arrival, I was shocked to find there was no reservation under my name.
Google, August 2026, rated 1/5 by this guest
Problems in the bathroom3 of 1831 in 61 reviews
A little bit of bathroom new sinks & stronger shower pressure & it will be perfect!👌🏼 Some rooms can get noisy at bedtime, however it will be like a white noise, just cars passing by in the street side.
Google, June 2026, rated 5/5 by this guest
Serious reports
None found in 183 reviews.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: dirty surfaces in 3, peeling paint or cracks in 2 and stains in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (2), restaurant (10), bar (2).
The hotel says it has no spa or hot tub.
Price, place and rooms
Price
$200 is a typical night, from 301 dates checked in the coming year.
Weekends cost 5% less than weekdays
A typical night, month by month
Cheapest month: Jun 2027, $126Dearest month: Apr 2027, $314
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- clicktrip.com$192
- billabook.com$218
- evendo.com$237
- hotelprive.net$269
- tripening.com$285
- Agoda$354
- Booking.com$354
- Trip.com$354
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The Burj Khalifa is 1.3 km away by road, about 17 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Sheikh Mohammed bin Rashid Boulevard58 m
- Nearest shop: Carrefour Express10 min walk728 m by road
- The Burj Khalifa17 min walk1.3 km by road
- The Gold Souk11.9 km
- Dubai airport19.3 km
- Dubai Marina33.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 32 to 48 m².
- Deluxe Room, 2 Twin Beds (View)32 m²Sleeps 3A view, going by the room's name
- Deluxe Room, 1 King Bed, City View32 m²Sleeps 3A view, going by the room's name
- Deluxe Room, 1 King Bed (View)32 m²Sleeps 3A view, going by the room's name
- Deluxe Room, 1 King Bed, Pool View, Poolside32 m²Sleeps 3A view, going by the room's name
- Deluxe Room, 2 Twin Beds, City View32 m²Sleeps 2A view, going by the room's name
- Deluxe Room, 2 Twin Beds, Pool View, Poolside32 m²Sleeps 3A view, going by the room's name
The other 1 room types
- Premier Suite, 1 King Bed with Sofa bed (View)48 m²Sleeps 3A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 88% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 11 of the 14 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
183 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 408 most recent reviews from Google, Tripadvisor and the Booking network. 183 of them describe a stay in the last 2 years and are the ones counted here; the rest were 73 older, 3 in other languages, 113 with a score but no words and 36 about the restaurant rather than a stay.
- The hotel replied to 162 of its 200 newest Google reviews.
- 49 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.