Citymax Hotel Bur Dubai
3-star hotel · Bur Dubai, Dubai
Long Weekend score
WeakNo serious reports. in 298 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 18% of Dubai hotels
- 71% of guest comments are praise
- 89% of guest photos show no damage
How this score is made
- Rated higher than 18% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 71% of guest comments are praise. 294 praise, 122 complain. Counts for 30% of the score.
- 89% of guest photos show no damage. 41 of 46 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $95 a nighttypical for two, before tax · from $59
- 1 min walkto New Waves Supermarket
- 298 guest reviewsfrom the last 2 years
- 46 guest photostheirs, not the hotel's
At a glance
For
- Location58 praise · 2 complain
Against
- Kids' area is advertised but appears in no photoNot in the hotel's photos and not in any guest photo
- Room size11 complain · 2 praise
- Breakfast10 complain · 8 praise
- Pool9 complain · 1 praise
- Something broken in the room14 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: staff (114 guests).
Location582Strength
🌟 The location is also fantastic, perfectly situated for exploring the area.
Google, June 2026, rated 5/5 by this guest
Hotel is located in Burdubai which is a good tourist location.
Tripadvisor, September 2026, rated 5/5 by this guest
The downside is that it is not located in the city center.
Google, June 2026, rated 4/5 by this guest
Value297Mostly good
It’s good budget friendly hotel.
Google, July 2026, rated 4/5 by this guest
The cleanliness, friendliness of the staff and the pocket friendly prices.
Tripadvisor, July 2026, rated 5/5 by this guest
It was the worst experience and waisting my money on this property and i will remember it as a nightmare
Booking network, July 2026, rated 1/10 by this guest
Cleanliness5916Mostly good
I’d like to thank the whole reception team❤️❤️as well as housekeeping team❤️❤️ your good deeds never went unnoticed 🤩🤩
Google, October 2026, rated 5/5 by this guest
Housekeeping was very professional, cleaning my room twice a week and keeping everything perfect.
Google, June 2026, rated 5/5 by this guest
Not very clean, decent and affordable hotel.
Booking network, July 2026, rated 4/10 by this guest
Food124Mostly good
Also the restaurants are good.
Tripadvisor, September 2026, rated 5/5 by this guest
It also has good dining options and useful facilities, making it a solid choice for both business and leisure stays.
Google, August 2026, rated 4/5 by this guest
The food was not good, and the service was even worse.
Google, August 2026, rated 1/5 by this guest
Staff11450Mostly good
Jack the receptionist made a great impression right away, he is friendly and helpful.
Google, October 2026, rated 5/5 by this guest
The service was excellent, and the room was excellent and clean.
Google, August 2026, rated 3/5 by this guest
Reception procedures are very slow.
Booking network, May 2026, rated 5/10 by this guest
Quiet at night97Split
It was too noisy through out the night
Booking network, May 2026, rated 2/10 by this guest
Can't sleep at night because of the bar down till morning
Booking network, May 2026, rated 3/10 by this guest
There is a club downstairs and we can’t sleep properly
Booking network, June 2026, rated 2/10 by this guest
Breakfast810Split
breakfast more options to be added
Booking network, July 2026, rated 10/10 by this guest
I am not satisfied with their breakfast
Booking network, May 2026, rated 9/10 by this guest
Very bad hotel room also very small break fast also very bad tu much smiles
Tripadvisor, June 2026, rated 5/5 by this guest
Room condition26Weak spot
Main entrance should be renovated.
Google, July 2026, rated 5/5 by this guest
The carpet was ruin and smelly .
Tripadvisor, July 2026, rated 3/5 by this guest
The room was old, outdated, and not stylish at all.
Booking network, July 2026, rated 2/10 by this guest
Room size211Weak spot
This time rooms are very small and out side view are not good ..not happy 😊
Google, July 2026, rated 3/5 by this guest
Decent hotel the rooms are smaller in comparison to market
Google, October 2026, rated 3/5 by this guest
Very small room totely cigarette smoking smell...
Google, May 2026, rated 5/5 by this guest
Pool19Weak spot
No one said the pool is under maintenance I try it book I'm far away because I was want to pool but I was disappointed
Booking network, July 2026, rated 5/10 by this guest
We could not able to excess pool due undermaintence.
Tripadvisor, October 2026, rated 5/5 by this guest
The pool has been closed for more than 3 months
Booking network, July 2026, rated 9/10 by this guest
Too few mentions to judge: views and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 16,131 Google ratings
Problems guests raised
Raised most: something broken in the room, in 14 of 298 reviews.
Something broken in the room14 of 2981 in 21 reviews
Lock system doesn’t work.
Booking network, May 2026, rated 1/10 by this guest
My room card (key) didn't work twice until they noticed something is wrong and the door lock needs maintenance, I also noticed other people trying to unlock their doors and having same issue.
Google, August 2026, rated 3/5 by this guest
Complaints the hotel left unresolved13 of 2981 in 23 reviews
Had requested about 5 to 7 times for an extra bed spread but it was never provided.
Booking network, May 2026, rated 5/10 by this guest
Most of the time room service and reception wont pick up your calls
Google, September 2026, rated 1/5 by this guest
A facility closed12 of 2981 in 25 reviews
swimming pool 2months under maintainence 🤔
Google, May 2026, rated 3/5 by this guest
One disappointing point was that the pool was not operating, and this was neither informed in advance nor mentioned on the website.
Booking network, May 2026, rated 8/10 by this guest
Unexpected charges and refunds11 of 2981 in 27 reviews
No amenities, selling toothpaste, toothbrush, ice even spoons and other items from room service they are charging, no sleeper if you request they will charge extra money very low service very poor customer service suppose to an zero star hotel
Booking network, July 2026, rated 1/10 by this guest
Basic amenities like toiletries are charged extra, they don’t even provide disposable cutlery and charge for them.
Tripadvisor, September 2026, rated 1/5 by this guest
Heating and air conditioning11 of 2981 in 27 reviews
I am staying at this hotel for the second time, and just like my previous stay, the air conditioners are not working properly at all.
Booking network, July 2026, rated 1/10 by this guest
The AC is not working properly.
Booking network, July 2026, rated 3/10 by this guest
Parking11 of 2981 in 27 reviews
They dont have valet parking, they dont have enough parking slots.
Google, September 2026, rated 1/5 by this guest
There is only one problem I faced which is parking space for booking rooms wait for parking
Booking network, June 2026, rated 6/10 by this guest
Serious reports
None found in 298 reviews.
Photos, checked
5 of the 46 guest photos we checked show damage or dirt (11%).
Guest photos showing damage or dirt5 of 4611%
Of 46 guest photos, 5 show damage or dirt: litter or dirty water in 2, stains in 1, rust or limescale in 1 and dirty linen in 1, and some photos show more than one. Of the hotel's own 36, 0 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (1), bar (3).
The hotel says it has no spa or hot tub.
Price, place and rooms
Price
$95 is a typical night, from 334 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Apr 2027, $88Dearest month: Nov 2027, $319
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- clicktrip.com$80
- billabook.com$84
- Vio.com$91
- amimir.com$116
- Agoda$129
- Trip.com$129
- expedia.ae$129
- ae.makemytrip.global$129
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
No landmark, beach or station is within a half-hour walk; the closest is the Gold Souk, 3.1 km away. There is 1 bar or club within 200 metres.
- Nearest shop: New Waves Supermarket1 min walk4 m by road
- The Gold Souk3.1 km
- The Burj Khalifa8.7 km
- Dubai airport12.5 km
- Dubai Marina40.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
5 room types, from 20 to 40 m².
- Twin Room - - includes 20% off Food & Beverage (excluding in-room dining)20 m²Sleeps 3Bathtub
- Double Room With NYE Dinner20 m²Sleeps 3Bathtub
- Family Room - includes 20% off Food & Beverage (excluding in-room dining)20 m²Sleeps 41 Queen bed + 1 Sofa bed
- Double Room - includes 20% off Food & Beverage (excluding in-room dining)20 m²Sleeps 3Bathtub
- Family Room - includes 20% off Food & Beverage (excluding in-room dining)40 m²Sleeps 62 Twin bed + 1 Queen bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.1 out of 10. Only 18% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Tripadvisor rates it 86 out of 100 and Booking network rates it 71. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If pool matters to you
Here, 9 of the 10 guests who mention pool complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
298 reviews counted · 82 photos checked · updated 11 October 2026
- We collected this hotel's 894 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 66 older, 19 in other languages, 510 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 2 of its 200 newest Google reviews.
- 20 in every 100 reviews thank a staff member by name.
- 1 review mentions a free upgrade, a cake or a gift.
- We looked at 82 photos: 36 of the hotel's own and 46 from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.