Hilton Dubai Palm Jumeirah
5-star resort · Palm Jumeirah, Dubai
Long Weekend score
Strong1 serious report in 281 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 79% of Dubai hotels
- 92% of guest comments are praise
- 89% of guest photos show no damage
How this score is made
- Rated higher than 79% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 92% of guest comments are praise. 401 praise, 37 complain. Counts for 30% of the score.
- 89% of guest photos show no damage. 34 of 38 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $308 a nighttypical for two, before tax · from $133
- 13 min walkto Al-Ittihad Park station
- 281 guest reviewsfrom the last 2 years
- 38 guest photostheirs, not the hotel's
At a glance
For
- 666 m from Al SufouhMeasured to the nearest edge of the sand
- Beach8 guest photos show it
- Staff203 praise · 11 complain
- Cleanliness76 praise · 7 complain
- Location33 praise · 0 complain
Against
- Pool is the weakest point5 of the 20 guests who mention it complain
- Most common complaint: a slow check-inRaised by 3.2% of guests
What guests reported
What guests say
281 reviews from the last 2 years. Most praised: staff (203 guests). Weakest: pool, where 5 of the 20 who mention it complain.
Location330Strength
The hotel was just fantastic and in a great location to get around.
Booking network, September 2026, rated 10/10 by this guest
Highly recommend this hotel for the location but more importantly for the exceptional service from these team members.
Google, October 2026, rated 5/5 by this guest
Staff20311Strength
They are incredible, always eager to help and to make your stay an outstanding experience.
Booking network, July 2026, rated 10/10 by this guest
Madan is a wonderful housekeeper—friendly, reliable, and very professional.
Google, October 2026, rated 5/5 by this guest
I had to book a hotel in Abu Dhabi for my December stay ( 24 nights ) ( 8 executive suites) because they were ignoring me.
Booking network, July 2026, rated 1/10 by this guest
Cleanliness767Strength
I was relaxed there and enjoy for all facilities…rooms are cleane and amazing see view.
Booking network, August 2026, rated 10/10 by this guest
Great modern clean hotel with a fantastic pool and restaurants easy to get a Taxi or Uber
Booking network, July 2026, rated 9/10 by this guest
The sheets were not as clean as they should be and looked worn out.
Booking network, July 2026, rated 1/10 by this guest
Views132Strength
Hilton hotel is the one the best hotel for the stay it's need & clean family environment good foods great service nice view overall 10/10 and I want to say especially lobby security sagar for the assist us with his nice smile we will be back next year also.
Google, October 2026, rated 5/5 by this guest
Good service , Clean room , room sea view is very good .
Google, October 2026, rated 5/5 by this guest
Breakfast265Mostly good
The breakfast was exceptionally delicious, and every item served was of excellent quality.
Booking network, August 2026, rated 8/10 by this guest
Especially the breakfast, I’m lucky enough to travel often and it was the best breakfast spread abd service that I’ve ever experienced, a special mention to Samit and his team there.
Booking network, July 2026, rated 10/10 by this guest
Food buffet breakfast and dinner wasn’t good enough
Booking network, September 2026, rated 8/10 by this guest
Food357Mostly good
The food is diverse and delicious.
Booking network, August 2026, rated 9/10 by this guest
Great price breakfast and dinner was amazing.
Booking network, September 2026, rated 10/10 by this guest
food in the dinner was not nice at all regarding the varieties of food and the taste, it was really disappointed.
Booking network, September 2026, rated 9/10 by this guest
Pool155Mostly good
Hilton is the best place spend money with family for holidays and everything is fantastic with clean pool,beach and kids club with massive funny with activities and best maria inside kids club so kind and caring for all kids💕
Google, October 2026, rated 5/5 by this guest
The staff were very helpful with big smiles, breakfast is great so many choices, swimming pool is beautiful.
Booking network, September 2026, rated 9/10 by this guest
The hotel is very large, but the pool is small.
Booking network, August 2026, rated 9/10 by this guest
Too few mentions to judge: room size, quiet at night, room condition, value and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 23,181 Google ratings
Problems guests raised
Raised most: a slow check-in, in 9 of 281 reviews.
A slow check-in9 of 2811 in 31 reviews
Waiting for the car while check out (more than half an hour)
Booking network, August 2026, rated 9/10 by this guest
Had to wait 3 hours to get into my suite
Booking network, August 2026, rated 1/10 by this guest
A facility closed7 of 2811 in 40 reviews
The loud house music in the bars, some restaurants weren't open or only had limited menu
Booking network, August 2026, rated 9/10 by this guest
Lack of restaurants open and Choices for half board meals with a family .
Booking network, July 2026, rated 4/10 by this guest
Complaints the hotel left unresolved5 of 2811 in 56 reviews
One of my rooms the shower didn't drain properly and issues wasn't fully resolved.
Booking network, August 2026, rated 6/10 by this guest
We highlighted this concern during our stay, but unfortunately, it was not adequately addressed.
Booking network, August 2026, rated 4/10 by this guest
Problems in the bathroom4 of 2811 in 70 reviews
water was dripping from ceiling at bathroom.
Booking network, July 2026, rated 8/10 by this guest
Unexpected charges and refunds3 of 2811 in 94 reviews
Plus your room tax and travel tax
Booking network, July 2026, rated 6/10 by this guest
Serious reports
1 in 281 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 281 reviews
Ten minutes after check-in, I saw a bed bug crawling on my pillow.
Booking network, August 2026, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
4 of the 38 guest photos we checked show damage or dirt (11%).
Guests’ photos confirm: swimming pool (4), bar (1), beach (8), private balcony (4), water view (7).
The hotel says it has no hot tub.
Price, place and rooms
Price
$308 is a typical night, from 298 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jul 2027, $133Dearest month: Mar 2027, $376
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- billabook.com$322
- Agoda$332
- Booking.com$332
- Trip.com$332
- skyscanner.net$332
- expedia.ae$332
- ae.makemytrip.global$332
- Hotels.com$332
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Al-Ittihad Park station is 950 m away by road, about 13 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest shop: Spinneys4 min walk323 m by road
- Nearest beach: Al Sufouh666 m
- Nearest station: Al-Ittihad Park13 min walk950 m by road
- The Burj Khalifa21.3 km
- The Gold Souk28.8 km
- Dubai airport38.9 km
- Dubai Marina48.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
21 room types, from 40 to 390 m².
- Double Room with Two Double Beds and Balcony40 m²Sleeps 3Balcony
- Two Double Beds Executive Room with Partial Sea View, Balcony and Lounge Access40 m²Sleeps 3BalconySea or water view
- King Executive Room with Lounge Access40 m²Sleeps 3
- Executive King Room with Lounge Access, Sea View and Balcony40 m²Sleeps 3BalconySea or water view
- Double Room with Two Double Beds and Sea View - Cabana40 m²Sleeps 3Balcony in its photosSea or water view
- Two Double Beds Deluxe Room with Sea View and Balcony40 m²Sleeps 3BalconySea or water view
The other 15 room types
- Two Double Beds Executive Room with Sea View, Balcony and Lounge Access40 m²Sleeps 3BalconySea or water view
- King Guest Room with Balcony40 m²Sleeps 3Balcony
- Deluxe King Room with Balcony and Sea View40 m²Sleeps 3BalconySea or water view
- Guest Accessible King Room with Balcony40 m²Sleeps 2BalconySea or water view
- Premium King Room with Balcony and Sea View40 m²Sleeps 3BalconySea or water view
- Premium Double Room with Two Double Beds and Balcony - Sea View40 m²Sleeps 3BalconySea or water view
- Corner King Room with Balcony56 m²Sleeps 3Balcony
- King Corner Executive Room with Balcony and Lounge Access56 m²Sleeps 3Balcony
- Family Connecting Deluxe Room with Sea View80 m²Sleeps 52 Double bed + 1 super-king bedSea or water view
- Family Connecting Room80 m²Sleeps 52 Double bed + 1 super-king bed
- One-Bedroom Deluxe Suite with Lounge Access, Sea View and Balconies81 m²Sleeps 4BathtubBalconySea or water view
- King One Bedroom Suite with Sea View, Balcony and Lounge Access83 m²Sleeps 4Bathtub in its photosBalconySea or water view
- Two-Bedroom Suite with Sea view and Lounge Access86 m²Sleeps 6Bathtub in its photosSea or water view
- King Executive Suite with Sea View, Balcony and Lounge Access124 m²Sleeps 4BalconySea or water view
- Royal Suite with Sea View, Balcony and Lounge Access390 m²Sleeps 62 Double bedBathtubBalconySea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.1 out of 10. 79% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Tripadvisor rates it 100 out of 100 and Booking network rates it 91. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
More hotels in Dubai
The nearest first, with our score for each.
How we know
281 reviews counted · 78 photos checked · updated 11 October 2026
- We collected this hotel's 794 most recent reviews from Google, Tripadvisor and the Booking network. 281 of them describe a stay in the last 2 years and are the ones counted here; the rest were 8 older, 94 in other languages, 392 with a score but no words and 19 about the restaurant rather than a stay.
- The hotel replied to 150 of its 200 newest Google reviews.
- 53 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 78 photos: the first 40 of the hotel's own and the 38 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.