Hyatt Regency Dubai Creek Heights
5-star hotel · Dubai Healthcare City, Dubai
Long Weekend score
StrongNo serious reports. in 246 reviews
- 82% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- 82% of guest comments are praise. 401 praise, 87 complain. Counts for 60% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $170 a nighttypical for two, before tax · from $145
- 9 min walkto Dubai Healthcare City station
- 246 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceDubai Healthcare City is 648 m away
- Staff161 praise · 24 complain
- Cleanliness58 praise · 2 complain
- Location35 praise · 2 complain
- Room size31 praise · 1 complain
Against
- A facility closedcomplaints rising: 0.0 in 100 a year ago, 6.3 now12 of 246 guests
- Complaints the hotel left unresolvedcomplaints rising: 1.8 in 100 a year ago, 4.7 now10 of 246 guests
What guests reported
What guests say
246 reviews from the last 2 years. Most praised: staff (161 guests). Weakest: pool, where 14 of the 30 who mention it complain.
Cleanliness582Strength
Awesome location, fantastic Wifi, friendly staff, very comfortable and clean rooms.
Tripadvisor, March 2026, rated 5/5 by this guest
Awesome location, fantastic Wifi, friendly staff, very comfortable and clean rooms.
Tripadvisor, March 2026, rated 5/5 by this guest
There is a clear lack of cleanliness, and there are no proper food options — no vegetables or salads, and the food is often cold.
Tripadvisor, March 2026, rated 1/5 by this guest
Room size311Strength
Spacious and clean rooms (junior suite) with good views.
Tripadvisor, February 2026, rated 5/5 by this guest
Spacious rooms, very neat and clean, Reception and Restaurant staffs are very helpful , Plenty of self parking spaces available !!
Tripadvisor, October 2026, rated 5/5 by this guest
Standard room was too small!
Tripadvisor, June 2026, rated 3/5 by this guest
Location352Strength
The hotel is tidy and clean, and the location is excellent.
Tripadvisor, September 2026, rated 5/5 by this guest
Hotel ideally located to visit Dubai.
Tripadvisor, February 2026, rated 5/5 by this guest
Completely deserted around the hotel apart from a small supermarket and some cafe so taxis are required everywhere, but cheap and get around.
Tripadvisor, February 2026, rated 2/5 by this guest
Views152Strength
Awesome roof deck bar and view.
Tripadvisor, February 2026, rated 5/5 by this guest
Amazing Gym , pool , spa service and what a room view they have.
Google, July 2026, rated 5/5 by this guest
The view from our room was also very disappointing, looking directly out onto a construction site as well as empty lots.
Tripadvisor, September 2026, rated 1/5 by this guest
Staffcomplaints rising: 3.6 in 100 a year ago, 11.6 now16124Strength
Good hotel with excellent service, a welcoming atmosphere, and high standards of hospitality.
Google, July 2026, rated 5/5 by this guest
A special thank you to Lamiss at reception for her warm welcome, kindness, and remarkable professionalism.
Google, October 2026, rated 5/5 by this guest
The next day I was rudely evicted from my room by having my cards disabled from unlocking the rooms.
Tripadvisor, September 2026, rated 1/5 by this guest
Quiet at night144Mostly good
quite place, old but clear, elevator is too busy , nice staff and location is good to airport and trade center
Tripadvisor, September 2026, rated 5/5 by this guest
If you prefer a quite surrounding this is definitely for you.
Tripadvisor, September 2026, rated 5/5 by this guest
There's no soundproofing; all sounds are audible.
Google, August 2026, rated 2/5 by this guest
Value103Mostly good
The staff are cheerful and friendly, and the stay is worth every penny.
Tripadvisor, March 2026, rated 5/5 by this guest
The rooms are fantastic and the price is very reasonable.
Google, August 2026, rated 5/5 by this guest
Considering how much I paid for a “5*” this hotel wouldn’t even qualify to be a 3*
Booking network, May 2025, rated 4/10 by this guest
Room condition94Mostly good
The service is excellent, the breakfast is varied, and the rooms are spacious and modern.
Google, July 2026, rated 5/5 by this guest
Friendly staff, big rooms, and clean modern design
Google, September 2026, rated 5/5 by this guest
Looks older than a 10 years old property.
Booking network, March 2025, rated 8/10 by this guest
Breakfastcomplaints rising: 1.8 in 100 a year ago, 7.4 now2715Mostly good
The breakfast is unparalleled—varied, beautiful, and luxurious—and they pay attention to every detail.
Google, August 2026, rated 5/5 by this guest
The breakfast and food generally were amazing!
Tripadvisor, March 2026, rated 5/5 by this guest
The experience was not up to the standard I wanted, especially with regard to breakfast and managing the breakfast buffet in a way that suited the number of guests, as it was more like a daily, annoying mess.
Tripadvisor, August 2026, rated 3/5 by this guest
Foodcomplaints rising: 3.6 in 100 a year ago, 7.4 now2516Mostly good
High end service, surroundings, cleanliness, attention to detail and food experience.
Tripadvisor, February 2026, rated 5/5 by this guest
Very delicious food , friendly staff !
Tripadvisor, September 2026, rated 5/5 by this guest
The only thing I didn't like was that I ordered a Karak tea, and it tasted very average, yet it cost 30 AED.
Google, August 2026, rated 4/5 by this guest
Poolcomplaints rising: 1.8 in 100 a year ago, 6.8 now1614Split
Very nice suite .Fatima from the reception is extremely friendly , warm and competent .The hotel is very nice - only the pool is too small.Club Lounge happy hour was a full dinner with some hot and cold food and great salad selection.
Tripadvisor, March 2026, rated 5/5 by this guest
Unfortunately, the main pool is closed for renovations during my stay, which is a bit of a shame.
Google, August 2026, rated 5/5 by this guest
The main pool was closed, and we had to walk to a small, crowded second pool.
Google, July 2026, rated 3/5 by this guest
Too few mentions to judge: beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 11,833 Google ratings
Problems guests raised
Raised most: a facility closed, in 12 of 246 reviews.
A facility closedcomplaints rising: 0.0 in 100 a year ago, 6.3 now12 of 2461 in 20 reviews
The hotel unfortunately couldn’t not weather the circumstances and reduced their quality drastically , dismissing very good staff and keeping some low quality ones, the restaurants and lounges were closed, the menus were reduced and the services were so much digit
Tripadvisor, May 2026, rated 1/5 by this guest
So lobby and lounge place is unavailable and useless for hotel guests!
Google, August 2026, rated 1/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 1.8 in 100 a year ago, 4.7 now10 of 2461 in 25 reviews
Despite repeated complaints, the hotel failed to resolve the issue promptly, and the noise continued for hours.
Tripadvisor, April 2026, rated 2/5 by this guest
I am extremely disappointed, Guest Relations did not find a solution for me and I was not contacted again, even though I was assured this would happen, never again!
Google, September 2026, rated 1/5 by this guest
A slow check-incomplaints rising: 0.0 in 100 a year ago, 4.2 now8 of 2461 in 31 reviews
very bad, the customer service team is extremely disappointing, check in is very slow, the room is not ready even after check in time
Tripadvisor, September 2026, rated 1/5 by this guest
Upon my arrival, I was greeted by a staff member who seemed unwilling to check me in.
Tripadvisor, August 2026, rated 4/5 by this guest
Building work during the staycomplaints rising: 1.8 in 100 a year ago, 3.2 now7 of 2461 in 35 reviews
had a good experience here 🤍 the hotel is beautiful ❤️❤️ but a lot of maintenance is going on as of today, on pool, jacuzzi , though residence pool was open for visitors simce the main pool was under maintenance.
Google, August 2026, rated 4/5 by this guest
Fab hotel exceeded expectations a little work going on outside had no impact on my stay and likely finished before end of Feb
Tripadvisor, February 2026, rated 5/5 by this guest
Something broken in the room6 of 2461 in 41 reviews
However, the lack of sunlight entering the apartment (blackout) is ineffective, which contradicts the 5-star rating.
Google, July 2026, rated 5/5 by this guest
* one of the rooms fridge was not working and upon complaining they said the already knew about it!
Tripadvisor, July 2026, rated 1/5 by this guest
Expensive food and drinks6 of 2461 in 41 reviews
It would be even better if you could offer the alcohol inside the hotel at a slightly lower price haha.
Google, September 2026, rated 5/5 by this guest
It has a free parking which was very nice, but on the other hand the tourist tax is very unfair and a can of Pepsi from the refrigerator was about $8.00; although I replaced it with two cans, but the size and shape of the cans in the hotel is different than what you find in the stores; so, you…
Booking network, May 2025, rated 10/10 by this guest
Serious reports
None found in 246 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (1), gym (1), restaurant (7).
Price, place and rooms
Price
$170 is a typical night, from 302 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jun 2027, $145Dearest month: Apr 2027, $203
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$147
- deals.dealbase.com$163
- Booking.com$169
- ae.bluepillow.com$169
- qantas.com$177
- clicktrip.com$194
- evendo.com$199
- billabook.com$210
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Dubai Healthcare City station is 648 m away by road, about 9 minutes on foot.
- Nearest station: Dubai Healthcare City9 min walk648 m by road
- Nearest main road: Oud Maitha Road655 m
- Nearest shop: KM Trading12 min walk900 m by road
- Nearest beach16 min walk1.2 km by road
- The Gold Souk6.2 km
- The Burj Khalifa10.4 km
- Dubai airport11.4 km
- Dubai Marina43.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
15 room types, from 38 to 193 m².
- Room, 1 King Bed (Creek View)38 m²Sleeps 3BathtubA view, going by the room's name
- King Room38 m²Sleeps 2Bathtub
- Twin Room With City View38 m²Sleeps 3BathtubA view, going by the room's name
- King Room with City View38 m²Sleeps 3BathtubA view, going by the room's name
- Twin Room38 m²Sleeps 2Bathtub
- Deluxe Room (2 Single Beds)55 m²Sleeps 3Bathtub
The other 9 room types
- Deluxe Room, 1 King Bed55 m²Sleeps 3Bathtub
- Deluxe Twin Room55 m²Sleeps 3Bathtub
- Family Room (4 adults)55 m²Sleeps 42 King bedBathtub
- Family Suite-Club Access69 m²Sleeps 31 King bedBathtub
- One-Bedroom Suite80 m²Sleeps 3Bathtub
- One-Bedroom Executive Suite88 m²Sleeps 3Bathtub
- Emiri Suite150 m²Sleeps 41 King bed + 1 Twin bedBathtub
- Prince Suite193 m²Sleeps 61 King bed + 2 Twin bedBathtub
- Deluxe King RoomNot statedSleeps 3Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
If pool matters to you
Here, 14 of the 30 guests who mention pool complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
246 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 538 most recent reviews from Google, Tripadvisor and the Booking network. 246 of them describe a stay in the last 2 years and are the ones counted here; the rest were 140 older, 4 in other languages, 141 with a score but no words and 7 about the restaurant rather than a stay.
- The hotel replied to 183 of its 200 newest Google reviews.
- 24 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.