Metropolitan Hotel Dubai
4-star hotel · Umm Al Sheif, Dubai
Long Weekend score
Strong1 serious report in 165 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 80% of Dubai hotels
- 95% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 80% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 95% of guest comments are praise. 256 praise, 14 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $115 a nighttypical for two, before tax · from $111
- 69 mto Nearest main road: Sheikh Zayed Road (south)
- 165 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Staff132 praise · 7 complain
- Cleanliness46 praise · 1 complain
- Location30 praise · 1 complain
- Breakfast19 praise · 1 complain
- Food12 praise · 2 complain
Against
- Food is the weakest point2 of the 14 guests who mention it complain
- Most common complaint: a slow check-inRaised by 3.6% of guests
What guests reported
What guests say
165 reviews from the last 2 years. Most praised: staff (132 guests).
Cleanliness461Strength
Room was so clean and good service Breakfast was good reception team good lot of helping rest everything was perfect 👌
Tripadvisor, December 2025, rated 5/5 by this guest
A clean hotel in a great central location.
Tripadvisor, August 2026, rated 5/5 by this guest
However, there were some stains on the floor lamp and mirror, and the carpet needed a more thorough cleaning, as white socks immediately turn gray after walking on it.
Tripadvisor, March 2026, rated 4/5 by this guest
Location301Strength
Well located hotel in Dubai with fantastic staff, we came back and stayed again we enjoyed it so much.
Tripadvisor, June 2026, rated 5/5 by this guest
Very nice hotel in a PRIME location.
Google, June 2026, rated 4/5 by this guest
Good experience but the location is bit far from main key areas of the city.
Google, September 2026, rated 5/5 by this guest
Staff1327Strength
Good value & great service
Tripadvisor, February 2026, rated 4/5 by this guest
Thank you especially to Mudassar from housekeeping for his terrific work.
Tripadvisor, January 2026, rated 5/5 by this guest
My kids don't reach the windows and they'd never do that, but when someone tries to cover up their own embarrassment, they handed me the rings with a dent in them, and their attitude was awful.
Google, January 2026, rated 1/5 by this guest
Breakfast191Strength
Reception has been always helpful and the breakfast mixes both European and local dishes
Tripadvisor, November 2025, rated 5/5 by this guest
The hotel''s very comfortable employees are friendly and caring, and the breakfast was fantastic too.
Tripadvisor, November 2025, rated 5/5 by this guest
Good hotel, could only have more candy and fruit options for breakfast.
Tripadvisor, November 2025, rated 4/5 by this guest
Pool101Strength
I like swimming pool however the working hours doesn't match my schedule (soon morning before breakfast should be better especially for businesses)
Tripadvisor, January 2026, rated 4/5 by this guest
The pool is very well located and convenient.
Google, September 2026, rated 5/5 by this guest
Room size71Strength
We got upgraded to a suit which was extremely spacious, very modern and cozy.
Tripadvisor, January 2026, rated 5/5 by this guest
Hotel with good service spacious and clean rooms efficient and kind reception.
Tripadvisor, November 2025, rated 4/5 by this guest
Food122Strength
very helpful staff, maximum service, excellent cuisine and absolute cleanliness.
Google, August 2026, rated 5/5 by this guest
The room service was great by Roy the house keep.
Tripadvisor, November 2025, rated 5/5 by this guest
It’s really great but the food is just horrible
Google, August 2026, rated 4/5 by this guest
Too few mentions to judge: value, room condition, views, quiet at night and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,132 Google ratings
Problems guests raised
Raised most: a slow check-in, in 6 of 165 reviews.
A slow check-in6 of 1651 in 28 reviews
Only request to Hotel management to use AI technology for customer onboarding it has taken more than 30.mins to get our keys and finish the formalities.
Google, May 2026, rated 3/5 by this guest
Very bad experience : 40 minutes to check in , rooms are too small and smelly , extra bed is too hard and not comfortable .
Google, May 2026, rated 2/5 by this guest
Complaints the hotel left unresolved4 of 1651 in 41 reviews
They told them four in the afternoon, so I went and talked to them, and they said they close at four.
Google, June 2026, rated 1/5 by this guest
Serious reports
1 in 165 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 165 reviews
I recently stayed at Metropolitan Hotel in Dubai and, unfortunately, my experience was disrupted by an issue with bed bugs.
Google, February 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (1).
Price, place and rooms
Price
$115 is a typical night, from 299 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Nov 2026, $111Dearest month: Jan 2027, $216
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- ae.makemytrip.global$111
- ae.bluepillow.com$120
- kayak.ae$121
- hotelscombined.ae$121
- Booking.com$122
- reservation.mirai.com$124
- clicktrip.com$130
- Agoda$134
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
No landmark, beach or station is within a half-hour walk; the closest is the Burj Khalifa, 12.7 km away.
- Nearest main road: Sheikh Zayed Road (south)69 m
- Nearest shop: Waitrose14 min walk1.1 km by road
- The Burj Khalifa12.7 km
- The Gold Souk20.6 km
- Dubai airport30.6 km
- Dubai Marina39.4 km
The lines are 5, 10 and 15 minutes on foot.
The map has little detail around this hotel, so a low count can mean unmapped rather than absent. Distances follow the streets, not straight lines.
Rooms
8 room types, from 25 to 86 m².
- Family Room25 m²Sleeps 4Not statedNo view
- Guest Room25 m²Sleeps 31 Twin bed
- Deluxe Room25 m²Sleeps 31 King bed
- Staycation Package, Early Check-In By 8 Am & Late Check-Out By 4 Pm25 m²Sleeps 3Not statedNo view
- Grand Deluxe Room48 m²Sleeps 3Not stated
- Junior Suite67 m²Sleeps 41 King bed
The other 2 room types
- Ambassador Suite85 m²Sleeps 41 King bed
- Deluxe Suite86 m²Sleeps 41 King bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 80% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
More hotels in Dubai
The nearest first, with our score for each.
How we know
165 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 404 most recent reviews from Google, Tripadvisor and the Booking network. 165 of them describe a stay in the last 2 years and are the ones counted here; the rest were 88 older, 1 in other languages, 139 with a score but no words and 11 about the restaurant rather than a stay.
- The hotel replied to 70 of its 200 newest Google reviews.
- 59 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.