Sheraton Mall of the Emirates Hotel, Dubai
5-star hotel · Al Barsha First, Dubai
Long Weekend score
StrongNo serious reports. in 201 reviews
- 96% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- 96% of guest comments are praise. 272 praise, 11 complain. Counts for 60% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $247 a nighttypical for two, before tax · from $181
- 10 min walkto Mall of the Emirates station
- 201 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceMall of the Emirates is 755 m away
- Staff156 praise · 6 complain
- Cleanliness50 praise · 2 complain
- Location38 praise · 0 complain
- Breakfast28 praise · 3 complain
Against
- Breakfast is the weakest point3 of the 31 guests who mention it complain
- Most common complaint: a slow check-inRaised by 2.5% of guests
What guests reported
What guests say
201 reviews from the last 2 years. Most praised: staff (156 guests). Weakest: breakfast, where 3 of the 31 who mention it complain.
Location380Strength
Great location & access to mall & facilities
Tripadvisor, August 2026, rated 5/5 by this guest
Great hotel with easy access to Mall of the Emirates
Tripadvisor, September 2026, rated 4/5 by this guest
Staff1566Strength
Yes the service was great, the staff are nice.
Google, September 2026, rated 2/5 by this guest
Thank you, Sheraton, for your warm hospitality and excellent service.
Google, August 2026, rated 5/5 by this guest
Front security is very miss behavior
Google, August 2026, rated 1/5 by this guest
Cleanliness502Strength
It's attached to the Emirates Mall, so the infrastructure is good, the facilities are clean, and the rooftop infinity pool is not bad either.
Tripadvisor, September 2026, rated 5/5 by this guest
Convenience, Value, Cleanliness!
Tripadvisor, August 2026, rated 5/5 by this guest
Washrooms are not clean next to the reception unfortunately.
Google, October 2026, rated 1/5 by this guest
Breakfast283Strength
always friendly staff and good breakfast, great experience, thank you to Emran for the good service,
Google, September 2026, rated 5/5 by this guest
Very good experince as always as everytime basiclly i stay in Sheraton MOE, service very good, this time especially breakfast, Mr.Imran every mirning he recognize me knowing what i like snf last day with a very lively sweat with greeting, thanks,
Google, October 2026, rated 5/5 by this guest
Too few mentions to judge: room size, room condition, views, pool, food, value, quiet at night and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 10,308 Google ratings
Problems guests raised
Raised most: a slow check-in, in 5 of 201 reviews.
A slow check-in5 of 2011 in 40 reviews
Despite this, I have been asked to wait in the lobby until at least 11:00 AM.
Google, September 2026, rated 2/5 by this guest
Check-in was slow and impersonal, and it took too long to remove alcohol from the room, which was concerning since I was with underage teens.
Booking network, May 2025, rated 8/10 by this guest
Serious reports
None found in 201 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (3), restaurant (8).
Price, place and rooms
Price
$247 is a typical night, from 301 dates checked in the coming year.
Weekends cost 6% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $181Dearest month: Aug 2027, $302
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Agoda$244
- Booking.com$244
- Trip.com$244
- ae.makemytrip.global$244
- amimir.com$244
- h-en.reserving.com$244
- qantas.com$244
- expedia.ae$244
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Mall of the Emirates station is 755 m away by road, about 10 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest shop: Carrefour3 min walk220 m by road
- Nearest main road: Umm Suqeim Street248 m
- Nearest station: Mall of the Emirates10 min walk755 m by road
- The Burj Khalifa14.6 km
- The Gold Souk23.0 km
- Dubai airport33.1 km
- Dubai Marina41.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
17 room types, from 35 to 153 m².
- Club Room, 1 King Bed35 m²Sleeps 3
- Deluxe Room, 2 Twin Beds, City View35 m²Sleeps 3A view, going by the room's name
- Deluxe Room, 1 King Bed, City View35 m²Sleeps 3A view, going by the room's name
- Grand Room, 1 King Bed35 m²Sleeps 3
- Superior Room, 2 Twin Beds, City View35 m²Sleeps 3A view, going by the room's name
- Club Room, 2 Twin Beds35 m²Sleeps 3
The other 11 room types
- Superior Room, 1 King Bed, City View35 m²Sleeps 3A view, going by the room's name
- Grand Room, 2 Twin Beds35 m²Sleeps 3
- Deluxe Suite, 1 Bedroom55 m²Sleeps 4
- Grand Suite, 1 Bedroom67 m²Sleeps 4Bathtub
- Deluxe Room, 1 Double Bed, City View70 m²Sleeps 5A view, going by the room's name
- Club Room, 1 Double Bed70 m²Sleeps 5
- Club Suite, 1 Bedroom86 m²Sleeps 4Bathtub
- Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access90 m²Sleeps 5
- Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment143 m²Sleeps 52 Double bedBathtub
- Suite, 3 Bedrooms145 m²Sleeps 7
- Presidential Suite, 1 Bedroom153 m²Sleeps 4Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
More hotels in Dubai
The nearest first, with our score for each.
How we know
201 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 419 most recent reviews from Google, Tripadvisor and the Booking network. 201 of them describe a stay in the last 2 years and are the ones counted here; the rest were 61 older, 149 with a score but no words and 8 about the restaurant rather than a stay.
- The hotel replied to 176 of its 200 newest Google reviews.
- 61 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.