Novotel Suites Mall Avenue Dubai
3-star hotel · Al Barsha First, Dubai
Long Weekend score
GoodNo serious reports. in 263 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 40% of Dubai hotels
- 97% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 40% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 97% of guest comments are praise. 437 praise, 14 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $82 a nighttypical for two, before tax · from $39
- 9 min walkto InsuranceMarket station
- 263 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Staff214 praise · 5 complain
- Cleanliness80 praise · 3 complain
- Location61 praise · 1 complain
- Breakfast31 praise · 3 complain
- Room size23 praise · 0 complain
Against
- Food is the weakest point2 of the 15 guests who mention it complain
- Most common complaint: unexpected charges and refundsRaised by 1.1% of guests
What guests reported
What guests say
263 reviews from the last 2 years. Most praised: staff (214 guests). Weakest: breakfast, where 3 of the 34 who mention it complain.
Room size230Strength
The room was spacious and comfortable, the staff were really friendly, especially very sweet lady Phyu from reception, she was very kind and really friendly who made us feel welcome and the location was super convenient.
Google, October 2026, rated 5/5 by this guest
Sush a neat hotel, clean nice & spacious room.
Tripadvisor, July 2026, rated 5/5 by this guest
Value150Strength
Ran Bahadur for always making my room clean it was really appreciated...it's was worth the money
Google, September 2026, rated 5/5 by this guest
Everything was amazing especially for the price!
Google, September 2026, rated 5/5 by this guest
Staff2145Strength
My stay was more than 30 days and the breakfast and dinner served was very tasty and fresh made and the staff name Mamun was very friendly and cooperative and also all staff were very friendly and helpful.
Google, August 2026, rated 5/5 by this guest
Best housekeeping staff!!
Tripadvisor, June 2026, rated 4/5 by this guest
The front desk staff are impolite and not easy to deal with, they make things complicated.
Tripadvisor, February 2026, rated 1/5 by this guest
Location611Strength
The staff is excellent, breakfast and especially dinner is very even excellent, the location is good, near Mol, subway...,come be sure to thank the big management!!!
Tripadvisor, February 2026, rated 5/5 by this guest
Location is very nice it nearest to Emirates mall so you can find everything, reception is fast and friendly and helpful, special thanks for Sumitra room service she was very helpful and fast, she make the room clean in minutes, thanks for all the professional staff they made my sta amazing
Tripadvisor, May 2026, rated 5/5 by this guest
Very good, but far from the center and cruise harbour.
Tripadvisor, August 2026, rated 4/5 by this guest
Cleanliness803Strength
The room was impeccably clean when I arrived—everything from the bed sheets to the bathroom was neat and well taken care of.
Tripadvisor, April 2026, rated 5/5 by this guest
Shout out to the young and so professional lady of the house keeping team who took care of our suite my family and I .
Tripadvisor, January 2026, rated 5/5 by this guest
They frequently forget essential such as water bottles,hand soap refill even cleaning the bathroom.
Tripadvisor, February 2026, rated 3/5 by this guest
Breakfast313Strength
Clean rooms, excellent breakfast, & very helpful staff.
Tripadvisor, January 2026, rated 4/5 by this guest
Breakfasts and dinners are not abundantly varied, but what's on offer is delicious.
Tripadvisor, January 2026, rated 5/5 by this guest
There was a smell in the room
Booking network, November 2024, rated 4/10 by this guest
Food132Strength
It is an excellent clean run hotel with friendly staff (Arkar and Dadar) and an excellent evening buffet (Ifta); we would love to come back
Tripadvisor, March 2026, rated 5/5 by this guest
Having McGettigan’s downstairs is also a big plus great place for food, drinks and a relaxed evening without even having to leave the hotel.
Google, September 2026, rated 5/5 by this guest
Just got back from a week long stay, food is average at best, rooms were big and comfy, front desk had to be reminded daily to top up coffee and toilet paper, service from staff was great, Arkar and Thazin were brilliant and really made our stay more pleasant, both made us feel very welcome and…
Google, October 2026, rated 3/5 by this guest
Too few mentions to judge: pool, room condition, views, beds and quiet at night.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 12,886 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 3 of 263 reviews.
Unexpected charges and refunds3 of 2631 in 88 reviews
It has now been almost two months, and I still have not received any refund.
Tripadvisor, February 2026, rated 1/5 by this guest
I tried to check inthe next day and was told heck in for the previous day was a no show and there was no refund for that .
Booking network, August 2025, rated 2/10 by this guest
Serious reports
None found in 263 reviews.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: swimming pool (2), gym (1), restaurant (7), bar (1), bathtub (6).
The hotel says it has no spa or hot tub.
Price, place and rooms
Price
$82 is a typical night, from 303 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jul 2027, $44Dearest month: Dec 2026, $130
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Agoda$115
- Trip.com$115
- Booking.com$115
- ae.makemytrip.global$115
- expedia.ae$115
- Traveloka$115
- Hotels.com$115
- Vio.com$115
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
InsuranceMarket station is 673 m away by road, about 9 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest shop: Carrefour Market1 min walk57 m by road
- Nearest main road: Sheikh Zayed Road (north)173 m
- Nearest station: InsuranceMarket9 min walk673 m by road
- The Burj Khalifa15.4 km
- The Gold Souk23.3 km
- Dubai airport33.3 km
- Dubai Marina42.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
3 room types, from 31 to 48 m².
- Suite, 1 Double Bed31 m²Sleeps 4Bathtub
- Suite, 2 Twin Beds31 m²Sleeps 3Bathtub
- Family Suite, Multiple Beds48 m²Sleeps 5Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 40% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 96 out of 100 and Booking network rates it 82. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
More hotels in Dubai
The nearest first, with our score for each.
How we know
263 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 412 most recent reviews from Google, Tripadvisor and the Booking network. 263 of them describe a stay in the last 2 years and are the ones counted here; the rest were 53 older, 3 in other languages, 86 with a score but no words and 7 about the restaurant rather than a stay.
- The hotel replied to 199 of its 200 newest Google reviews.
- 59 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.