One&Only The Palm
5-star resort · Palm Jumeirah, Dubai
Long Weekend score
StrongNo serious reports. in 275 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 86% of Dubai hotels
- 94% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 86% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 94% of guest comments are praise. 504 praise, 32 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $1,082 a nighttypical for two, before tax · from $581
- 104 mto Marina Beach Dubai
- 275 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 104 m from Marina Beach DubaiMeasured to the nearest edge of the sand
- Swimming pool18 guest photos show it
- Water view12 guest photos show it
- Beach8 guest photos show it
- Staff214 praise · 8 complain
Against
- Value is the weakest point2 of the 8 guests who mention it complain
- Most common complaint: complaints the hotel left unresolvedRaised by 2.2% of guests
What guests reported
What guests say
275 reviews from the last 2 years. Most praised: staff (214 guests). Weakest: food, where 7 of the 55 who mention it complain.
Cleanliness411Strength
rooms was very clean with a very nice view
Booking network, October 2025, rated 8/10 by this guest
The staff were incredibly friendly and welcoming, the atmosphere was relaxed and positive, and everything felt very clean and well maintained.
Google, April 2026, rated 5/5 by this guest
Pool341Strength
Two Nice poosl, two restaurants, kids club, great service.
Google, August 2026, rated 5/5 by this guest
They upgraded our room, the gym was absolutely amazing and the services by the pool was the best I have experienced.
Booking network, January 2026, rated 10/10 by this guest
Staffcomplaints rising: 0.0 in 100 a year ago, 3.4 now2148Strength
Very high quality, friendly and very well trained staff.
Tripadvisor, October 2025, rated 5/5 by this guest
The staff and service are exceptional.
Tripadvisor, November 2025, rated 5/5 by this guest
Worst service ever The ac didn’t work all night in 1 of their biggest suites the mangment didn’t care they said its fixed and it never was
Google, August 2026, rated 1/5 by this guest
Quiet at night603Strength
The One and Only the Palm can only be recommended if you are looking for a quiet resort where you can relax that offers us excellent Service.
Tripadvisor, October 2025, rated 5/5 by this guest
So tranquille and amazing service in everything we experienced.
Booking network, April 2026, rated 10/10 by this guest
The telephone inside the room was not up to standard, and the voice was hardly audible and the noise level from the disco club across the water was a bit of a spoiler.
Booking network, March 2026, rated 8/10 by this guest
Views161Strength
From the luxurious amenities to the cozy room with stunning views, everything exceeded my expectations.
Google, September 2026, rated 5/5 by this guest
Excellent location and great views
Google, January 2026, rated 5/5 by this guest
Location252Strength
Excellent location with an Arabian flair and soothing hosptality
Tripadvisor, December 2025, rated 5/5 by this guest
The exclusivity of the location, not many people, the suites are great, breakfast and amenities really nice.
Booking network, November 2025, rated 8/10 by this guest
A fantastic resort with first class accommodation and service, location was mildly remote but everything else was great.
Tripadvisor, September 2025, rated 5/5 by this guest
Breakfast455Strength
The attention to detail is impeccable from arrival, turndown service, pool area and breakfast.
Booking network, February 2026, rated 10/10 by this guest
The dining experience is exceptional, especially the breakfast buffet, which offers an impressive variety of high-quality options to suit every taste.
Google, June 2026, rated 4/5 by this guest
The stay was amazing, and with just a tiny bit more variety or options at breakfast, it would be a 10/10 experience.
Booking network, July 2026, rated 10/10 by this guest
Room size152Strength
If you want to experience genuine and top-notch service, an amazing spa, beautiful grounds, a spacious and comfortable room, and feeling like you’ve gotten away (even if you already live in Dubai, come and stay at the One&Only!
Tripadvisor, May 2026, rated 5/5 by this guest
The rooms are absolutely stunning, spacious, elegant, and extremely comfortable.
Google, August 2026, rated 5/5 by this guest
Kids room is small and there is no outside playground or facility for the kids to play at.
Booking network, October 2024, rated 7/10 by this guest
Foodcomplaints rising: 0.0 in 100 a year ago, 3.0 now487Strength
The rooms, service and food were all immaculate and the staff made our stay even more special.
Tripadvisor, November 2025, rated 5/5 by this guest
price were really high for the dates
Booking network, November 2025, rated 9/10 by this guest
On the downside, the food in the hotel restaurants, especially the Italian one, wasn't quite up to par, and the menu was rather monotonous.
Google, January 2026, rated 4/5 by this guest
Value62Mostly good
The food was excellent, and we found the prices reasonable for the level of luxury and quality offered.
Google, September 2026, rated 5/5 by this guest
On a relative basis The Palm feels good value for what we wanted.
Tripadvisor, December 2025, rated 5/5 by this guest
Too few mentions to judge: room condition and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,225 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 6 of 275 reviews.
Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 2.6 now6 of 2751 in 46 reviews
The cleaning of the room wasnt done when asked and often room wasnt done.
Booking network, August 2026, rated 9/10 by this guest
Building work during the stay5 of 2751 in 55 reviews
Construction around the hotel.
Booking network, September 2026, rated 10/10 by this guest
There was some noise from the construction at the Marina when at the adult pool.
Booking network, March 2026, rated 10/10 by this guest
Unexpected charges and refunds4 of 2751 in 69 reviews
I got in the car and wasn't told how much until I was half way there, on highsight I should of agreed a price before entering, I got to my hotel to be charged 100aed!
Tripadvisor, November 2025, rated 1/5 by this guest
Be wary of room deposit on arrival you may not get it back.
Tripadvisor, September 2026, rated 1/5 by this guest
A slow check-in4 of 2751 in 69 reviews
The sizes of the room categories could be a bit bigger and the check in process can be worked on to make the wait time a bit shorter.
Booking network, August 2026, rated 9/10 by this guest
Similarly, a couple at the pool were disappointed not to get late check out.
Tripadvisor, August 2026, rated 3/5 by this guest
Serious reports
None found in 275 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (18), restaurant (1), beach (8), bathtub (2), private balcony (5), water view (12).
The hotel says it has no hot tub.
Price, place and rooms
Price
$1,082 is a typical night, from 299 dates checked in the coming year.
Weekends cost 14% more than weekdays
A typical night, month by month
Cheapest month: Jul 2027, $581Dearest month: Feb 2027, $1,496
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- h-en.reserving.com$1,264
- clicktrip.com$1,274
- Vio.com$1,318
- Booking.com$1,354
- billabook.com$1,356
- evendo.com$1,506
- deals.dealbase.com$1,529
- expedia.ae$1,574
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Marina Beach Dubai is 104 m away.
- Nearest beach: Marina Beach Dubai104 m
- Dubai Marina2.7 km
- The Burj Khalifa17.8 km
- The Gold Souk25.2 km
- Dubai airport29.2 km
The lines are 5, 10 and 15 minutes on foot.
The map has little detail around this hotel, so a low count can mean unmapped rather than absent. Distances follow the streets, not straight lines.
Rooms
44 room types, from 65 to 425 m².
- Quadruple Room65 m²Sleeps 42 Queen bed
- Triple Room65 m²Sleeps 31 super-king bed
- Triple Room65 m²Sleeps 31 super-king bed
- Quadruple Room65 m²Sleeps 42 Double bed + 2 Queen bed
- Beachfront Premiere Double Double Room with Waterpark Access65 m²Sleeps 4Balcony in its photos
- Beachfront Premiere Twin Room with Waterpark Access65 m²Sleeps 4
The other 38 room types
- Beachfront Premiere King Room with Waterpark Access65 m²Sleeps 3
- Palm Manor Premiere Twin Room with Waterpark Access65 m²Sleeps 4
- Palm Manor Premiere Double Double Room with Waterpark Access65 m²Sleeps 4
- Beachfront Premiere King Room - UAE Resident Rate, UAE ID Mandatory65 m²Sleeps 3BathtubBalconySea or water view
- Beachfront Premiere Double Double Room - UAE Resident Rate, UAE ID Mandatory65 m²Sleeps 4BathtubBalconySea or water view
- Palm Manor Premiere Double Double Room UAE Resident Rate, UAE ID Mandatory65 m²Sleeps 4BathtubBalcony
- Palm Manor Premiere King Room - UAE Resident Rate, UAE ID Mandatory65 m²Sleeps 3BathtubBalcony
- Palm Manor Premiere King Room with Waterpark Access65 m²Sleeps 3
- Beachfront Junior Suite - UAE Resident Rate, UAE ID Mandatory100 m²Sleeps 41 Queen bedBathtubBalconySea or water view
- Suite100 m²Sleeps 41 super-king bed
- Beachfront Junior Suite with Waterpark Access100 m²Sleeps 41 Queen bed
- Suite120 m²Sleeps 41 super-king bed
- Beachfront Junior Suite with pool and Waterpark Access120 m²Sleeps 41 Queen bedBalcony
- Beachfront Junior Suite with pool - UAE Resident Rate, UAE ID Mandatory120 m²Sleeps 41 Queen bedBathtubBalconySea or water view
- Suite130 m²Sleeps 41 super-king bed
- Suite130 m²Sleeps 41 super-king bed
- Beachfront Executive Suite with Waterpark Access130 m²Sleeps 41 Queen bedBalcony in its photos
- Palm Manor Executive Suite with Waterpark Access130 m²Sleeps 41 Queen bedBathtubBalcony
- Beachfront Executive Suite - UAE Resident Rate, UAE ID Mandatory130 m²Sleeps 41 Queen bedBathtubBalconySea or water view
- Palm Manor Executive Suite - UAE Resident Rate, UAE ID Mandatory130 m²Sleeps 41 Queen bedBathtubBalcony
- Two-Bedroom Manor Family Rooms130 m²Sleeps 6Bathtub
- Two-Bedroom Beachfront Family Rooms130 m²Sleeps 6Bathtub
- Suite150 m²Sleeps 41 super-king bed
- Beachfront Executive Suite with pool and Waterpark Access150 m²Sleeps 41 Queen bedBathtubBalconySea or water view
- Palm Beach Executive Suite with pool - UAE Resident Rate, UAE ID Mandatory150 m²Sleeps 41 Queen bedBathtubBalconySea or water view
- Two-Bedroom Beachfront Junior Suite164 m²Sleeps 6BathtubBalcony
- Two-Bedroom Beachfront Junior Suite With Pool164 m²Sleeps 6BathtubBalcony
- Two-Bedroom Manor Executive Suite195 m²Sleeps 6BathtubBalcony
- Suite250 m²Sleeps 41 super-king bed
- Palm Manor House Grand Suite - UAE Resident Rate, UAE ID Mandatory250 m²Sleeps 42 Queen bedBathtubBalcony
- Palm Manor House Grand Suite250 m²Sleeps 41 Queen bedBathtubBalcony
- Two-Bedroom Grand Palm Suite308 m²Sleeps 6BathtubBalcony
- Suite325 m²Sleeps 62 super-king bed
- Two Bedroom Beachfront Villa with Waterpark Access325 m²Sleeps 6
- Two Bedroom Beachfront Villa - UAE Resident, UAE ID Mandatory325 m²Sleeps 6BathtubBalconySea or water view
- Suite425 m²Sleeps 83 super-king bed
- Three Bedroom Beachfront Villa with Waterpark Access425 m²Sleeps 8BathtubBalconySea or water view
- Three Bedroom Beachfront Villa - UAE Resident Rate, UAE ID Mandatory425 m²Sleeps 8BathtubBalconySea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.3 out of 10. 86% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
More hotels in Dubai
The nearest first, with our score for each.
How we know
275 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 834 most recent reviews from Google, Tripadvisor and the Booking network. 275 of them describe a stay in the last 2 years and are the ones counted here; the rest were 49 older, 54 in other languages, 436 with a score but no words and 20 about the restaurant rather than a stay.
- The hotel replied to 175 of its 200 newest Google reviews.
- 43 in every 100 reviews thank a staff member by name.
- 22 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.