NH Collection Dubai The Palm
4-star hotel · Palm Jumeirah, Dubai
Long Weekend score
Good1 serious report in 200 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 64% of Dubai hotels
- 95% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 64% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 95% of guest comments are praise. 375 praise, 19 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $224 a nighttypical for two, before tax · from $141
- 8 min walkto Palm Jumeirah Mall station
- 200 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 203 m from the beachMeasured to the nearest edge of the sand
- A station within walking distancePalm Jumeirah Mall is 564 m away
- Swimming pool13 guest photos show it
- Water view12 guest photos show it
- Staff176 praise · 4 complain
Against
- Breakfast is the weakest point3 of the 19 guests who mention it complain
- Most common complaint: not as shown or bookedRaised by 1.5% of guests
What guests reported
What guests say
200 reviews from the last 2 years. Most praised: staff (176 guests). Weakest: breakfast, where 3 of the 19 who mention it complain.
Location430Strength
The hotel has a fantastic location, beautiful facilities, and a very welcoming atmosphere.
Google, September 2026, rated 4/5 by this guest
Amazing location, excellent service and very friendly staff with great customer skills, making my daughter ‘s stay an unforgettable experience!!!
Google, September 2026, rated 5/5 by this guest
Staff1764Strength
The staff, the location, the activities, the infinity pool—everything was perfect.
Google, October 2026, rated 5/5 by this guest
🌸 She was always smiling, attentive, and very helpful.
Google, October 2026, rated 5/5 by this guest
The reservation management knows nothing about hospitality, and their attitude is extremely, extremely, extremely poor especially from the managers
Google, October 2026, rated 1/5 by this guest
Views241Strength
The infinity pool on the 15th floor offers a beautiful view of the sail and Ferris wheel.
Google, September 2026, rated 5/5 by this guest
Had an amazing stay at the hotel all staff friendly and helpful especially Irshad would recommend the sports bar for food and drink happy friendly staff amazing views from the rooftop pool easy access to the beach
Tripadvisor, September 2026, rated 5/5 by this guest
Tiny balcony and looking over a car park
Google, September 2026, rated 5/5 by this guest
Cleanliness383Strength
The atmosphere was beautiful, the rooms were comfortable and clean, and the service was excellent .
Google, October 2026, rated 5/5 by this guest
Special thanks to Purna for the excellent cleaning of the room!
Google, September 2026, rated 5/5 by this guest
however, the cleaning of the rooms was disappointing I wish for better experience
Tripadvisor, September 2026, rated 3/5 by this guest
Value111Strength
We went all inclusive which was good value.
Tripadvisor, September 2026, rated 5/5 by this guest
The pool area has an amazing view, overall worth the money.
Google, September 2026, rated 4/5 by this guest
Food434Strength
team especially Nerieza and shaneen for the lovely hospitality nice food amazing
Tripadvisor, September 2026, rated 5/5 by this guest
I just want to say that all staff at the restaurant staff are all so polite and attentive, their hospitality and the amazing food from the chef!
Tripadvisor, September 2026, rated 5/5 by this guest
The property was great, the only issues we had is that it really didnt have a lot of vegan options.
Booking network, July 2025, rated 10/10 by this guest
Pool243Strength
Had a wonderful stay at the hotel; great rooms, rooftop pool, and delicious food.
Google, October 2026, rated 5/5 by this guest
Amaizind pool, Amaizing food, and super kind staff.
Google, September 2026, rated 5/5 by this guest
It's also disappointing that the 360 pool is only open at night on certain days.
Google, September 2026, rated 3/5 by this guest
Breakfast163Mostly good
We enjoyed delicious dinners and breakfasts every day.
Tripadvisor, September 2026, rated 5/5 by this guest
The breakfast buffet was generous, and the staff were very friendly.
Google, September 2026, rated 5/5 by this guest
Too few mentions to judge: room condition, room size, beds and quiet at night.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 8,103 Google ratings
Problems guests raised
Raised most: not as shown or booked, in 3 of 200 reviews.
Serious reports
1 in 200 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 200 reviews
During our stay, the shower chair provided for my partner's mother slid while she was using it.
Google, October 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: stains in 5, dirty surfaces in 4, peeling paint or cracks in 3 and broken fittings in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (13), restaurant (5), bar (3), private balcony (5), water view (12).
Price, place and rooms
Price
$224 is a typical night, from 303 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Jun 2027, $141Dearest month: Feb 2027, $284
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Booking.com$219
- Vio.com$250
- Agoda$252
- Trip.com$253
- travelmyth.com$258
- billabook.com$260
- expedia.ae$264
- h-en.reserving.com$264
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The beach is 203 m away.
- Nearest beach203 m
- Nearest shop: Waitross4 min walk336 m by road
- Nearest station: Palm Jumeirah Mall8 min walk564 m by road
- The Burj Khalifa22.2 km
- The Gold Souk29.7 km
- Dubai airport39.7 km
- Dubai Marina48.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 30 to 65 m².
- Standard Double or Twin Room, Beach & Rooftop Infinity Pool Access, Shuttle to Mall Of Emirates30 m²Sleeps 3
- Superior Room with Balcony, Beach & Rooftop Infinity Pool Access, Shuttle to Mall Of Emirates32 m²Sleeps 31 King bedBalcony
- Studio with Balcony, Beach & Rooftop Infinity Pool Access, Shuttle to Mall Of Emirates34 m²Sleeps 31 King bedBalcony
- Premium Room with Balcony, Beach & Rooftop Infinity Pool Access, Shuttle to Mall Of Emirates35 m²Sleeps 31 King bedBalcony
- Premium Sea View Room with Balcony, Beach & Rooftop Pool Access, Shuttle to Mall Of Emirates35 m²Sleeps 31 King bedBalconySea or water view
- Deluxe Family Room with Balcony, Beach & Rooftop Infinity Pool Access, Shuttle to Mall Of Emirates45 m²Sleeps 41 King bedBalcony
The other 6 room types
- Superior Studio with Balcony, Beach & Rooftop Infinity Pool Access, Shuttle to Mall Of Emirates52 m²Sleeps 31 King bedBalcony
- 1 Bedroom Apartment with Balcony, Beach & Rooftop Infinity Pool Access, Shuttle to Mall Of Emirates60 m²Sleeps 4Balcony
- 1 Bedroom Sea View Suite with Balcony, Executive Lounge Access, Free DXB Airport Transfer64 m²Sleeps 4BalconySea or water view
- Superior 1 Bedroom Apartment with Balcony, Rooftop Pool Access, Shuttle to Mall Of Emirates65 m²Sleeps 4Balcony
- Superior 1 Bedroom Sea View Apartment with Balcony,Executive Lounge Access,Free DXB Airport Transfer65 m²Sleeps 4BalconySea or water view
- Premium 1 Bedroom Sea View Apartment with Balcony, Executive Lounge Access, Free DXB Airport Transfe65 m²Sleeps 4BalconySea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 64% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 96 out of 100 and Booking network rates it 88. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
More hotels in Dubai
The nearest first, with our score for each.
How we know
200 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 434 most recent reviews from Google, Tripadvisor and the Booking network. 200 of them describe a stay in the last 2 years and are the ones counted here; the rest were 97 older, 37 with a score but no words and 100 about the restaurant rather than a stay.
- The hotel replied to 133 of its 200 newest Google reviews.
- 68 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.