Dukes The Palm Dubai Hotel
5-star hotel · Palm Jumeirah, Dubai
Long Weekend score
Good1 serious report in 250 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 64% of Dubai hotels
- 82% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 64% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 82% of guest comments are praise. 423 praise, 91 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $199 a nighttypical for two, before tax · from $93
- 6 min walkto Nearest beach
- 250 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 6 min walk to the beach478 m by road
- A station within walking distancePalm Jumeirah Mall is 574 m away
- Water view11 guest photos show it
- Beach8 guest photos show it
- Staff211 praise · 18 complain
Against
- Room conditioncomplaints falling: 13.8 in 100 a year ago, 5.0 now15 complain · 1 praise
- Value7 complain · 6 praise
What guests reported
What guests say
250 reviews from the last 2 years. Most praised: staff (211 guests). Weakest: room condition, where 15 of the 16 who mention it complain.
Location331Strength
It's a beautiful hotel in an excellent location.
Google, September 2026, rated 5/5 by this guest
Amazing stay for 7 nights, great location with private beach and easy access to the Palm Jumeira mall.
Google, October 2026, rated 5/5 by this guest
Staffcomplaints falling: 13.8 in 100 a year ago, 6.3 now21118Strength
Best value for money hotel I found in Dubai I’ve found so far, would definitely stay again, can’t wait to return, luxury in every part of the hotel from the room to the pool area, thanks to the staff, they were amazing, very lucky I found this hotel
Tripadvisor, October 2026, rated 5/5 by this guest
The staff is very polite, fast, and attentive!
Google, October 2026, rated 5/5 by this guest
The service at the beach is appalling.
Google, September 2026, rated 1/5 by this guest
Views152Strength
Very nice view, from Indoor pool, infinity outdoor pool, lazy river and access to beach.
Google, October 2026, rated 5/5 by this guest
The gym was great with amazing views and Ali was very welcoming and friendly.
Google, October 2026, rated 5/5 by this guest
Other than that, older design rooms and balcony does not overlook the beach as we expected.
Booking network, September 2025, rated 4/10 by this guest
Breakfast407Strength
Great breakfasts and serving ❤️
Tripadvisor, September 2026, rated 5/5 by this guest
The breakfast is stunning at Dukes.
Google, September 2026, rated 5/5 by this guest
The only downside was breakfast – it can get very busy.
Booking network, August 2025, rated 10/10 by this guest
Cleanliness3911Mostly good
The room is spotlessly clean and very comfortable.
Google, September 2026, rated 5/5 by this guest
spotless and well-kept in every detail.
Tripadvisor, September 2026, rated 5/5 by this guest
Dusty rooms, needs uplift
Tripadvisor, September 2026, rated 3/5 by this guest
Food4915Mostly good
Everything has been amazing from the service, food, rooms.
Google, September 2026, rated 5/5 by this guest
We had a wonderful stay, the food was superb.
Google, September 2026, rated 5/5 by this guest
For a 5-star hotel in Dubai, we expected more from the food; it's not comparable to Turkish cuisine.
Google, September 2026, rated 3/5 by this guest
Pool2110Mostly good
Dukes was a great stay this was my second time staying here service is first class the staff are all really helpful and hospitable, food was also lovely with lots of choices and variety the pool and kids area was fantastic too
Tripadvisor, September 2026, rated 5/5 by this guest
The beach, the pool, everything was perfect.
Google, September 2026, rated 5/5 by this guest
pools could use some renovation but over all experience is good
Tripadvisor, September 2026, rated 5/5 by this guest
Room size85Mostly good
Rooms are specious, breakfast buffet is very good and they have many options suitable for my baby.
Google, September 2026, rated 5/5 by this guest
Our room is clean and of good size, although I think the bathroom is now in need of refurbishment.
Google, October 2026, rated 5/5 by this guest
The hotel is magnificent and the room very pretty, even if we found it a little small with the kitchenette.
Tripadvisor, October 2026, rated 4/5 by this guest
Value67Split
The price and level of service are very reasonable.
Tripadvisor, September 2026, rated 5/5 by this guest
Amazing hotel at affordable price
Tripadvisor, September 2026, rated 5/5 by this guest
Room conditioncomplaints falling: 13.8 in 100 a year ago, 5.0 now115Weak spot
Slightly dated rooms and evening meal uninspiring but pool and beach were great, well kept.
Tripadvisor, September 2026, rated 4/5 by this guest
Nice hotel but in need of room modernisation and update to fixture and fittings etc.
Tripadvisor, October 2026, rated 3/5 by this guest
The property itself is relatively old, but it is very well maintained.
Google, September 2026, rated 5/5 by this guest
Too few mentions to judge: quiet at night and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 18,282 Google ratings
Problems guests raised
Raised most: a slow check-in, in 8 of 250 reviews.
A slow check-incomplaints falling: 6.9 in 100 a year ago, 2.7 now8 of 2501 in 31 reviews
Stranded in Lobby with 5 months old
Tripadvisor, October 2026, rated 1/5 by this guest
We waited patiently, only to return after an hour and be told that it would take even longer.
Google, September 2026, rated 1/5 by this guest
Complaints the hotel left unresolved5 of 2501 in 50 reviews
No Senior management available to make the things correct.
Booking network, July 2025, rated 2/10 by this guest
Heating and air conditioningcomplaints rising: 0.0 in 100 a year ago, 2.3 now5 of 2501 in 50 reviews
The AC was only a bit too weak but apart from this everything else was superb.
Tripadvisor, September 2026, rated 5/5 by this guest
* Air Conditioning: In all 3 rooms we booked, the AC remained uncomfortably cold regardless of how we adjusted the controls.
Tripadvisor, September 2026, rated 5/5 by this guest
Unexpected charges and refunds4 of 2501 in 62 reviews
Great location huge mall across the road beautiful private beach swimming pool way too cold I never went in it prices for food and drink ridiculous I paid £12 for Pepsi and Fanta as half board never included drinks to my surprise not even bottled water so I wasn’t very happy
Tripadvisor, September 2026, rated 3/5 by this guest
We paid for three meals a day, but during the vacation we found out that even for regular drinking water and juices, you have to pay separately.
Tripadvisor, October 2026, rated 2/5 by this guest
Problems in the bathroom4 of 2501 in 62 reviews
Bathroom good size however shower screen limits getting in and out and has about a 1.5cm gap so can leak inbetween then flooding the floor.
Google, September 2026, rated 4/5 by this guest
The towel rail in the bathroom was loose and the rail on the front of the sink looked as though it had been glued back on several times.
Tripadvisor, September 2026, rated 1/5 by this guest
Serious reports
1 in 250 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 250 reviews
Terrible experience due to food poisoning
Google, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (7), restaurant (6), bar (4), beach (8), water view (11).
The hotel says it has no hot tub.
Price, place and rooms
Price
$199 is a typical night, from 303 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jun 2027, $97Dearest month: Mar 2027, $316
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- amimir.com$226
- Traveloka$226
- wego.com$237
- billabook.com$240
- Agoda$247
- hotelprive.net$247
- kayak.ae$247
- Vio.com$247
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The beach is 478 m away by road, about 6 minutes on foot.
- Nearest shop: Waitross5 min walk406 m by road
- Nearest beach6 min walk478 m by road
- Nearest station: Palm Jumeirah Mall8 min walk574 m by road
- The Burj Khalifa22.2 km
- The Gold Souk29.7 km
- Dubai airport39.8 km
- Dubai Marina48.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
34 room types, from 26 to 150 m².
- Deluxe Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access26 m²Sleeps 31 King bedSea or water view
- Deluxe Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access27 m²Sleeps 31 King bedSea or water view
- Deluxe Room27 m²Sleeps 31 King bed
- Deluxe Studio27 m²Sleeps 31 King bed
- Superior Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access32 m²Sleeps 31 King bedSea or water view
- Superior Studio32 m²Sleeps 31 King bed
The other 28 room types
- Superior Room32 m²Sleeps 31 King bed
- Superior Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access32 m²Sleeps 31 King bedSea or water view
- Premium Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access36 m²Sleeps 31 Double bedSea or water view
- Premium Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access37 m²Sleeps 41 King bedSea or water view
- Premium Room38 m²Sleeps 31 King bed
- Premium Studio45 m²Sleeps 31 King bed
- Executive Studio48 m²Sleeps 31 King bedSea or water view
- Executive Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access48 m²Sleeps 41 King bedSea or water view
- Grand Studio49 m²Sleeps 31 King bedSea or water view
- Grand Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access51 m²Sleeps 41 King bedSea or water view
- Deluxe Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access56 m²Sleeps 41 King bed + 1 Sofa bedSea or water view
- Deluxe Suite56 m²Sleeps 31 King bed
- Deluxe Suite56 m²Sleeps 41 King bedSea or water view
- Apartment, 1 Bedroom56 m²Sleeps 4Sea or water view
- Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access56 m²Sleeps 4Sea or water view
- Superior Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access60 m²Sleeps 41 King bed + 1 Sofa bedSea or water view
- Premium Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access60 m²Sleeps 3Sea or water view
- Premium Apartment, 1 Bedroom70 m²Sleeps 4Sea or water view
- Premium Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access71 m²Sleeps 41 King bed + 1 Sofa bedSea or water view
- Royal Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access150 m²Sleeps 41 King bed + 1 Sofa bedSea or water view
- Apartment, 1 Bedroom (2a1c)Not statedSleeps 3Sea or water view
- Executive Studio (2a1c)Not statedSleeps 31 King bedSea or water view
- Premium Apartment, 1 Bedroom (2a1c)Not statedSleeps 3Sea or water view
- Deluxe Suite (2a1c)Not statedSleeps 31 King bedSea or water view
- Apartment, 1 Bedroom (2a2c)Not statedSleeps 4Sea or water view
- Premium Studio (2a1c)Not statedSleeps 31 King bedSea or water view
- Grand Studio (2a1c)Not statedSleeps 31 King bedSea or water view
- Premium Apartment, 1 Bedroom (2a2c)Not statedSleeps 4Sea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 64% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 94 out of 100 and Booking network rates it 88. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room condition matters to you
Here, 15 of the 16 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
250 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 475 most recent reviews from Google, Tripadvisor and the Booking network. 250 of them describe a stay in the last 2 years and are the ones counted here; the rest were 128 older, 5 in other languages, 44 with a score but no words and 48 about the restaurant rather than a stay.
- The hotel replied to 130 of its 200 newest Google reviews.
- 65 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.