Hilton London Paddington
4-star hotel · Paddington, London
Long Weekend score
Mixed1 serious report in 286 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 34% of London hotels
- 82% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 34% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 82% of guest comments are praise. 476 praise, 103 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $420 a nighttypical for two, before tax · from $188
- 1 min walkto Paddington (Bakerloo, Circle and District lines) station
- 286 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePaddington (Bakerloo, Circle and District lines) is 30 m away
- Staff165 praise · 23 complain
- Location152 praise · 0 complain
- Breakfast47 praise · 4 complain
- Room size27 praise · 2 complain
Against
- On a main road: Praed Street21 m from the building
- Room condition24 complain · 5 praise
- Value20 complain · 6 praise
- Complaints the hotel left unresolved16 of 286 guests
What guests reported
What guests say
286 reviews from the last 2 years. Most praised: staff (165 guests). Weakest: room condition, where 24 of the 29 who mention it complain.
Location1520Strength
The hotel is so large that it takes a while to get to your room, but the location itself is fantastic.
Google, October 2026, rated 5/5 by this guest
Connecting to Paddinton Station so easy access to the tube and get around.
Tripadvisor, July 2026, rated 5/5 by this guest
Room size272Strength
Our room was in the new tower, we found it to be spacious and clean.
Tripadvisor, July 2026, rated 5/5 by this guest
Excellent location, reasonably spacious rooms, grande reception, lounge and dining.
Booking network, August 2026, rated 9/10 by this guest
One room 115 was the absolute smallest room and you could hear the noise from the trains and people outside in the Paddington Square.
Tripadvisor, September 2026, rated 2/5 by this guest
Breakfast474Strength
Breakfast experience has been the best
Tripadvisor, September 2026, rated 4/5 by this guest
Excellent service excellent morning buffet the lady in charge was very caring and also the man in charge was very polite.Overall an excellent experience.The hotel also has a very convenient location.
Tripadvisor, August 2026, rated 5/5 by this guest
Breakfast was good, but really busy.
Booking network, August 2026, rated 9/10 by this guest
Beds172Strength
The room was excellent, cool, large, and with a very comfortable bed.
Booking network, August 2026, rated 10/10 by this guest
Comfortable bed and good towels.
Google, August 2026, rated 3/5 by this guest
Pillows were old and lumpy.We were constantly sneezing.
Booking network, September 2026, rated 5/10 by this guest
Staff16523Strength
Reception were excellent and knowledgeable.
Tripadvisor, September 2026, rated 4/5 by this guest
Nema at the breakfast reception was outstanding every morning.
Google, September 2026, rated 5/5 by this guest
Staff were almost all grumpy.
Booking network, August 2026, rated 6/10 by this guest
Cleanliness4117Mostly good
Excellent cleaning of room daily.
Booking network, August 2026, rated 10/10 by this guest
The service environment was clean.
Tripadvisor, July 2026, rated 5/5 by this guest
Rubbish from previous guests was still in the room but aside from that all was fine.
Booking network, September 2026, rated 8/10 by this guest
Quiet at night1611Split
The noise through the night was horrible, very poor sleep.
Google, September 2026, rated 3/5 by this guest
My daughter booked the hotel on the 6th until the 8 th of July we had a lovely stay friendly staff ideal location as we went to the bts concert and being im paddington it was lovely just to.come out of the hotel straight on the underground only one complaint our room.was at the rear and we could…
Google, July 2026, rated 5/5 by this guest
Woken at 8.30am by noisy from builders sounded like right next door to room -
Booking network, September 2026, rated 7/10 by this guest
Value620Weak spot
This hotel is drastically overpriced
Booking network, September 2026, rated 5/10 by this guest
Expensive for what it was
Booking network, July 2026, rated 7/10 by this guest
For a hotel carrying the Hilton name and charging London Hilton prices, both the service and attention to detail fell well below expectations.
Google, August 2026, rated 1/5 by this guest
Room condition524Weak spot
Great location for travelers, classic old hotel with so many things around it.
Tripadvisor, October 2026, rated 5/5 by this guest
The room was spacious, but the furniture was worn and old, and shockingly, there was no refrigerator in the room.
Tripadvisor, August 2026, rated 3/5 by this guest
Too expensive for old hotel
Booking network, September 2026, rated 3/10 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,653 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 16 of 286 reviews.
Complaints the hotel left unresolved16 of 2861 in 18 reviews
Mistook a nighty for a towel and did nothing to get it back nor offered anything more than an email if found.
Booking network, August 2026, rated 5/10 by this guest
Reception offered to transfer me to speak to manager and the call was promptly dropped.
Google, September 2026, rated 1/5 by this guest
Something broken in the room10 of 2861 in 29 reviews
The room was spacious and clean, but it was disappointing that one of the soaps in the dispenser wasn't working.
Google, September 2026, rated 4/5 by this guest
the electricity sometimes goes off in some areas , no hairdryer nor ironing available .
Google, August 2026, rated 3/5 by this guest
Unexpected charges and refunds9 of 2861 in 32 reviews
I was relocated to a different room and required to pay an upgrade fee; however, the new accommodation was inferior, lacking a window.
Booking network, September 2026, rated 7/10 by this guest
We cancelled per the policy but they still charged us.
Booking network, September 2026, rated 1/10 by this guest
Not as shown or booked8 of 2861 in 36 reviews
We booked a family room but on arrival we only had the double bed.
Google, August 2026, rated 5/5 by this guest
A booking not honoured8 of 2861 in 36 reviews
Staff are not very friendly and there was a problem with our reservation, once I booked a room with a king bed and they gave us two twin beds.
Booking network, August 2026, rated 7/10 by this guest
Retish, the reception manager, did not honor the booking I made for a king room on Booking.com, even though I showed him a copy of my booking.
Google, September 2026, rated 1/5 by this guest
Problems in the bathroom6 of 2861 in 48 reviews
Bathroom had infiltration stains and shower head was broken.
Booking network, August 2026, rated 8/10 by this guest
The ceiling was leaking in the bathroom.
Booking network, July 2026, rated 7/10 by this guest
Serious reports
1 in 286 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 286 reviews
The hotel looks clean but I got sick due to dust and ventilation issues.
Booking network, August 2026, rated 4/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: dirty surfaces in 4, litter or dirty water in 3, stains in 1 and building work in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (11), bathtub (1), event space (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$420 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $222Dearest month: Jul 2027, $473
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- billabook.com$353
- businesshotels.com$360
- stayforlong.co.uk$361
- Booking.com$369
- expedia.co.uk$369
- Hotels.com$369
- lastminute.com$369
- kayak.co.uk$369
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Paddington (Bakerloo, Circle and District lines) station is 30 m away by road, about 1 minute on foot. There are 8 bars or clubs within 200 metres.
- Nearest main road: Praed Street21 m
- Nearest station: Paddington (Bakerloo, Circle and District lines)1 min walk30 m by road
- Nearest shop: Budgens1 min walk84 m by road
- Buckingham Palace3.6 km
- The British Museum4.0 km
- Big Ben4.6 km
- Tower Bridge8.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
31 room types, from 22 to 57 m².
- Queen Room22 m²Sleeps 2Bathtub in its photos
- Twin Room22 m²Sleeps 2Bathtub in its photos
- Twin Room22 m²Sleeps 2
- Signature Queen Room23 m²Sleeps 2
- Signature King Room23 m²Sleeps 2
- King Room26 m²Sleeps 2
The other 25 room types
- Queen Suite with Lounge Access26 m²Sleeps 3Bathtub in its photos
- Suite with Terrace26 m²Sleeps 21 Double bedBalcony
- Junior Suite26 m²Sleeps 21 super-king bed
- Turret Suite27 m²Sleeps 21 Double bedBalcony
- Tower Suite, 1 King Bed, Tower, City View27 m²Sleeps 2BalconyA view, going by the room's name
- Family Room28 m²Sleeps 31 Double bed
- Signature Deluxe King Room with Lounge Access30 m²Sleeps 2
- Twin/Double Room31 m²Sleeps 4
- Deluxe King Room32 m²Sleeps 2Bathtub in its photos
- GWR Tower Plus Room, 1 King Bed32 m²Sleeps 2
- Executive King Room32 m²Sleeps 2
- Signature Twin Room with Two Double Beds33 m²Sleeps 4
- GWR Tower Room, 1 King Bed (Lounge Access), City View33 m²Sleeps 2BathtubA view, going by the room's name
- Signature Deluxe King Room34 m²Sleeps 4
- Family Suite with Terrace35 m²Sleeps 41 Double bedBalcony
- Signature Junior Suite35 m²Sleeps 31 super-king bedBathtub
- Terrace Family Suite, 2 Double Beds, Terrace35 m²Sleeps 4Balcony
- Executive Suite with Terrace36 m²Sleeps 31 Double bed + 1 Sofa bedBalcony
- Executive Terrace Suite, 1 King Bed, Terrace, City View38 m²Sleeps 2BalconyA view, going by the room's name
- Terrace Suite, 1 King Bed, Terrace38 m²Sleeps 2Balcony
- Junior Suite, 1 King Bed44 m²Sleeps 2
- Suite, 1 Queen Bed57 m²Sleeps 3
- Interconnecting Room with Queen BedNot statedSleeps 4
- Deluxe Room, 1 King Bed (Microwave & Refrigerator)Not statedSleeps 2
- Junior Suite, 1 King Bed (Refurbished)Not statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.9 out of 10. 34% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
12 Google reviewers ticked "Quiet", yet 11 guests complain about noise, and Praed Street runs 21 m away.
If room condition matters to you
Here, 24 of the 29 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
286 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 851 most recent reviews from Google, Tripadvisor and the Booking network. 286 of them describe a stay in the last 2 years and are the ones counted here; the rest were 152 older, 81 in other languages, 323 with a score but no words and 9 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 38 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.