Hotel Indigo London - Paddington by IHG
4-star hotel · Paddington, London
Long Weekend score
Good2 serious reports in 290 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 62% of London hotels
- 81% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 62% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 81% of guest comments are praise. 533 praise, 122 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $270 a nighttypical for two, before tax · from $146
- 3 min walkto Paddington station
- 290 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePaddington is 189 m away
- Staff222 praise · 9 complain
- Location167 praise · 1 complain
- Food8 praise · 1 complain
Against
- Room sizecomplaints falling: 32.6 in 100 a year ago, 13.5 now48 complain · 12 praise
- Quiet at nightcomplaints falling: 13.0 in 100 a year ago, 4.9 now18 complain · 12 praise
- Value14 complain · 14 praise
- Room condition7 complain · 6 praise
What guests reported
What guests say
290 reviews from the last 2 years. Most praised: staff (222 guests). Weakest: room size, where 48 of the 60 who mention it complain.
Location1671Strength
It's conveniently located with easy access to Heathrow Airport and various tours available from Paddington Station.
Google, September 2026, rated 5/5 by this guest
Good hotel next to a central station paddington easy to get around.
Tripadvisor, December 2025, rated 4/5 by this guest
Most of the places I wanted to visit were just to far away so most of this trip was wasted.
Tripadvisor, October 2025, rated 4/5 by this guest
Staff2229Strength
Everything was amazing, Thanks to Ahmed security officer who was a kind person and assisted us with everything ، Nice experience I got I hope my next journey to London will be with your hotel
Google, December 2025, rated 5/5 by this guest
Shah made overall experience effortlessly seamless.
Tripadvisor, May 2026, rated 5/5 by this guest
as if he had never heard of it.
Tripadvisor, May 2026, rated 3/5 by this guest
Food81Strength
Very attentive staff, they were able to accommodate our needs, the restaurants downstairs were very good.
Tripadvisor, December 2025, rated 5/5 by this guest
Attached to a delicious Italian restaurant.
Google, June 2026, rated 5/5 by this guest
Cleanlinesscomplaints rising: 2.2 in 100 a year ago, 3.3 now499Mostly good
Rooms are modern and clean and quite a good size for London.
Booking network, July 2026, rated 8/10 by this guest
Clean, comfy and great service.
Tripadvisor, January 2026, rated 5/5 by this guest
Hotel room was too small for 3 ppl, and the toilet was not well cleaned .
Google, December 2025, rated 3/5 by this guest
Beds164Mostly good
bed was very comfortable and the shower was fantastic.
Booking network, October 2025, rated 10/10 by this guest
However very nicely furnished and a very comfortable bed.
Google, September 2026, rated 4/5 by this guest
The room is extremely tiny, and the bed is a joke.
Booking network, January 2026, rated 5/10 by this guest
Breakfastcomplaints rising: 0.0 in 100 a year ago, 4.5 now2711Mostly good
Very good breakfast and dinner at the restaurant .
Booking network, April 2026, rated 10/10 by this guest
Staff was super friendly and helpful, rooms were clean, location was good, the free breakfast was some of the best hotel breakfast Ive had.
Google, March 2026, rated 5/5 by this guest
The breakfast room was open to the public as well as residents and was constantly full so waiting for seating and mediocre food.
Booking network, December 2025, rated 5/10 by this guest
Value1414Split
I felt it was just a little expensive, but it was in London, so that was to be expected.
Booking network, October 2025, rated 3/10 by this guest
Very small, poky and overpriced.
Google, September 2025, rated 2/5 by this guest
The location was fantastic, the rooms were comfortable and for London worth the money.
Booking network, December 2025, rated 10/10 by this guest
Room condition67Split
Room was ok but was in the basement and was noisy when (i assume) fans from kitchen started up around 5am, was quite dark and floor was very shabby
Booking network, January 2026, rated 6/10 by this guest
The room itself was very small, felt in need of refurbishment.
Google, May 2026, rated 3/5 by this guest
My room furniture was old (though the bed was good) and the TV service had no program guide.
Booking network, September 2025, rated 8/10 by this guest
Quiet at nightcomplaints falling: 13.0 in 100 a year ago, 4.9 now1218Split
The upstairs room sounds was inside the room, toilet sound, shower sound, all sound was inside the room, becouse the false ceiling was not in the bathroom, it was on the entrance, so lot of noise
Booking network, June 2026, rated 7/10 by this guest
Often times loud conversations occurred as well as slamming of doors etc.
Google, January 2026, rated 5/5 by this guest
Plus, the restaurant was operational, which meant people were eating and talking right outside your door until 10:00pm.
Booking network, May 2026, rated 8/10 by this guest
Room sizecomplaints falling: 32.6 in 100 a year ago, 13.5 now1248Weak spot
The room was a bit cramped.
Booking network, June 2026, rated 10/10 by this guest
Could barely walk to the WC.
Booking network, September 2026, rated 8/10 by this guest
Room was slightly small but was fine for one person or even two for a short stay
Booking network, March 2026, rated 9/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 970 Google ratings
Problems guests raised
Raised most: not as shown or booked, in 11 of 290 reviews.
Not as shown or bookedcomplaints falling: 13.0 in 100 a year ago, 2.0 now11 of 2901 in 26 reviews
I booked a premium room with king-bed for two pax, with an expected size of 23-25sqm but the room didn’t look as big as expected.
Tripadvisor, September 2025, rated 2/5 by this guest
A booking not honoured8 of 2901 in 36 reviews
They move us to a flat besides the hotel so didnt actually stay in the hotel due to apparent maintenance issues which they could’ve told me before.
Booking network, February 2026, rated 3/10 by this guest
The front desk moved me to a big room the next day to make up for the mistake in reflection of information and gave me a complimentary breakfast.
Google, March 2026, rated 4/5 by this guest
Complaints the hotel left unresolved8 of 2901 in 36 reviews
Also avoid room 103, there is smell which the hotel couldn't find the reason / solve.
Google, January 2026, rated 5/5 by this guest
Bathroom sink drained slowly throughout our visit, despite telling the front desk about it the day we arrived.
Tripadvisor, October 2025, rated 2/5 by this guest
Problems in the bathroomcomplaints falling: 4.3 in 100 a year ago, 2.5 now8 of 2901 in 36 reviews
Shower got cold very quickly.
Booking network, March 2026, rated 7/10 by this guest
Also the rooms are very very small and the shower didn’t drain when we first got here and had to have someone come up to fix it.
Google, December 2025, rated 1/5 by this guest
Heating and air conditioning6 of 2901 in 48 reviews
Air ventilation is also not great.
Google, October 2025, rated 3/5 by this guest
Bathroom was cold maybe because room was at end of building but main room was very warm.
Booking network, November 2025, rated 8/10 by this guest
Something broken in the room6 of 2901 in 48 reviews
Rather small bedroom and a few things not working.
Booking network, March 2026, rated 6/10 by this guest
Compounding the issue, they don't even have a working TV guide, so you can't even actually browse to see what's on.
Google, April 2026, rated 3/5 by this guest
Serious reports
2 in 290 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 290 reviews
To cap off the terrible room was a door stop into the floor in matching colour to the floor, which my wife tripped over and broke her toe and sprained her arm with a matching massive bruise 8” in size..
Booking network, October 2025, rated 2/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: restaurant (17), bar (2), private balcony (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$270 is a typical night, from 306 dates checked in the coming year.
Weekends cost 3% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $176Dearest month: Jul 2027, $379
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$211
- deals.goseek.com$211
- deals.dealbase.com$260
- IHG · the hotel itself$281
- Super.com$283
- businesshotels.com$283
- Booking.com$285
- Agoda$285
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Paddington station is 189 m away by road, about 3 minutes on foot. There are 6 bars or clubs within 200 metres.
- Nearest shop: Portland Food & Wine1 min walk6 m by road
- Nearest main road: Sussex Gardens71 m
- Nearest station: Paddington3 min walk189 m by road
- Buckingham Palace3.4 km
- The British Museum3.8 km
- Big Ben4.4 km
- Tower Bridge8.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 15 to 25 m².
- Standard Double Room15 m²Sleeps 2
- Standard Room19 m²Sleeps 21 Double bed
- Standard Queen Room19 m²Sleeps 2
- Standard Room, 1 King Bed, Accessible21 m²Sleeps 2
- Standard Twin Room21 m²Sleeps 2
- Standard Room with Two Single Beds - Accessible21 m²Sleeps 2
The other 10 room types
- Premium Room23 m²Sleeps 21 Queen bed
- Premium Queen Room with Private Patio23 m²Sleeps 2Balcony
- Premium Room, 1 King Bed with Sofa bed, Garden View23 m²Sleeps 3A view, going by the room's name
- Premium King Room23 m²Sleeps 2
- Premium Twin Room25 m²Sleeps 2
- Premium King Room with Sofa Bed and Garden View25 m²Sleeps 3A view, going by the room's name
- Premium Twin Room with Sofa Bed and Garden View25 m²Sleeps 3A view, going by the room's name
- Premium Twin Room with Sofa Bed25 m²Sleeps 3
- Premium Room, Multiple Beds, Garden ViewNot statedSleeps 3A view, going by the room's name
- Premium Room, Multiple BedsNot statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 62% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
31 Google reviewers ticked "Quiet", yet 18 guests complain about noise, and Sussex Gardens runs 71 m away.
If room size matters to you
Here, 48 of the 60 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
290 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 804 most recent reviews from Google, Tripadvisor and the Booking network. 290 of them describe a stay in the last 2 years and are the ones counted here; the rest were 268 older, 26 in other languages, 214 with a score but no words and 6 about the restaurant rather than a stay.
- The hotel replied to 148 of its 200 newest Google reviews.
- 43 in every 100 reviews thank a staff member by name.
- 19 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.