Mercure London Hyde Park Hotel
4-star hotel · Paddington, London
Long Weekend score
Good1 serious report in 298 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 54% of London hotels
- 80% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 54% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 80% of guest comments are praise. 579 praise, 148 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $258 a nighttypical for two, before tax · from $172
- 5 min walkto Paddington station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePaddington is 342 m away
- Location198 praise · 0 complain
- Staff188 praise · 13 complain
- Cleanliness60 praise · 7 complain
Against
- Room size67 complain · 10 praise
- Views9 complain · 5 praise
- Heating and air conditioning15 of 298 guests
- Complaints the hotel left unresolved12 of 298 guests
- Problems in the bathroom12 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (198 guests). Weakest: room size, where 67 of the 77 who mention it complain.
Location1980Strength
It was a perfect location with comfortable room.
Booking network, July 2026, rated 8/10 by this guest
Love this place for being so close to all the transport hubs
Booking network, May 2026, rated 9/10 by this guest
Staff18813Strength
Location and service too.
Tripadvisor, September 2026, rated 3/5 by this guest
Thank you to staff members Moh
Booking network, May 2026, rated 10/10 by this guest
Staff were not helpful and stuff just doesn't work.
Booking network, June 2026, rated 3/10 by this guest
Cleanliness607Strength
It was in a great central location, super clean and comfortable.
Google, May 2026, rated 5/5 by this guest
Room and facilities were clean and modern
Booking network, July 2026, rated 10/10 by this guest
May have been an oversight, but there was some very visible dust including on the comforter cushions.
Booking network, July 2026, rated 9/10 by this guest
Quiet at night3712Mostly good
lovely hotel ,room was on the small but adequate for our stay ,great area with plenty of places to eat ,the Swan pub nearby was an excellent place right opposite Hyde park ,the hotel was down a side street so was nice & quiet, staff welcoming and friendly 😀
Google, July 2026, rated 5/5 by this guest
Great location to Paddington Station but very quiet.
Booking network, May 2026, rated 10/10 by this guest
The room above 412 was noisy in that the floor squeaked considerably when persons walked around.
Booking network, May 2026, rated 8/10 by this guest
Breakfast3614Mostly good
The location is great, breakfast is delicious.
Google, May 2026, rated 4/5 by this guest
Great location.Great staff and great breakfast.
Google, August 2026, rated 5/5 by this guest
Bella Italia for breakfast was very busy and seemed cramped
Booking network, May 2026, rated 9/10 by this guest
Room condition105Mostly good
Excellent location, helpful staff, modern well designed room.
Booking network, August 2026, rated 9/10 by this guest
Rooms very small but clean and renovated.
Google, July 2026, rated 4/5 by this guest
Situated in an old Victorian Building, the rooms are extremely small and our double bed was not a Queen size but only 140 cm wide.
Tripadvisor, August 2026, rated 3/5 by this guest
Value158Mostly good
It’s a stones throw from Paddington so not really Hyde Park
Booking network, May 2026, rated 7/10 by this guest
Great value London hotel, close to Hyde Park and Paddington - would recommend.
Booking network, June 2026, rated 8/10 by this guest
Extremely tine rooms and pricey rates.
Booking network, June 2026, rated 5/10 by this guest
Beds2013Mostly good
Well placed, top service from the staff, v comfy beds and speedy wifi.
Google, August 2026, rated 5/5 by this guest
The room was a little bit tiny but clean, the bed very comfortable.
Google, September 2026, rated 5/5 by this guest
The bed was too firm for our comfort as a side sleeper.
Booking network, May 2026, rated 8/10 by this guest
Views59Weak spot
Non existent view from the bedroom window but that can’t be helped being in the centre of London.
Booking network, June 2026, rated 7/10 by this guest
Also ground floor room with no outlook.
Booking network, May 2026, rated 9/10 by this guest
A cute hotel a bit pricey I actually upgraded the room only to discover it has no view the smaller rooms get a garden view
Google, June 2026, rated 4/5 by this guest
Room size1067Weak spot
Room was a bit tight given the price.
Booking network, May 2026, rated 7/10 by this guest
Room was small but had everything you needed.
Booking network, June 2026, rated 10/10 by this guest
Rooms were a little bit small.
Google, May 2026, rated 4/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,267 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 15 of 298 reviews.
Heating and air conditioning15 of 2981 in 20 reviews
Bathroom stayed VERY hot (no vents in the room).
Google, June 2026, rated 3/5 by this guest
The lack of air conditioning spoilt our stay.
Booking network, June 2026, rated 5/10 by this guest
Complaints the hotel left unresolved12 of 2981 in 25 reviews
Asked staff about it twice and still too warm .
Booking network, June 2026, rated 8/10 by this guest
Booked the hotel for 6 nights and the gave us a room in the basements near the restrooms fitness & cleaning storages; when ask to change they said they were fully booked.
Google, June 2026, rated 2/5 by this guest
Problems in the bathroom12 of 2981 in 25 reviews
The sink was clogged, the water wouldn’t flow away fast.
Booking network, May 2026, rated 8/10 by this guest
Water pressure was a touch low in the shower.
Booking network, July 2026, rated 9/10 by this guest
Something broken in the room12 of 2981 in 25 reviews
Room was extremely tiny and the blinds were broken and window is right next to the bed so I got blinded by the morning sun.
Booking network, May 2026, rated 8/10 by this guest
blinds were not working properly
Google, May 2026, rated 5/5 by this guest
Not as shown or booked11 of 2981 in 27 reviews
I think the photos aren't really what you get, rooms look bigger , also said garden or amity view, nor sure a kitchen vent and dirty plastic leaves covering the wall is quite what I works call a view, rooms was generally clean however definitely room for improvement, especially the bathroom.
Booking network, May 2026, rated 7/10 by this guest
I had paid extra for a bigger size room which was not available and despite promises could not be made available till 2 days.On 3rd day a room was offered supposedly bigger in their eyes , but after inspection I declined because this room had smaller table.
Booking network, July 2026, rated 8/10 by this guest
A booking not honoured10 of 2981 in 30 reviews
The room I booked online and what they gave me was not the same.
Booking network, July 2026, rated 1/10 by this guest
Moved rooms to sister hotel where room was slightly bigger but still small.
Booking network, August 2026, rated 5/10 by this guest
Serious reports
1 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 298 reviews
Fridge was broken(light inside had caught fire or somthing and melted the cover and fried the electronics), drain in sink and shower broken, door in shower broken.
Booking network, June 2026, rated 7/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (7), bar (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$258 is a typical night, from 237 dates checked in the coming year.
Weekends cost 8% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $196Dearest month: Jun 2027, $347
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- pilotplans.com$275
- Vio.com$279
- deals.goseek.com$279
- deals.etrip.net$279
- deals.dealbase.com$279
- clicktrip.com$296
- Super.com$302
- kayak.co.uk$303
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Paddington station is 342 m away by road, about 5 minutes on foot. There are 6 bars or clubs within 200 metres.
- Nearest main road: Sussex Gardens71 m
- Nearest shop: Portland Food & Wine2 min walk158 m by road
- Nearest station: Paddington5 min walk342 m by road
- Buckingham Palace3.4 km
- The British Museum3.8 km
- Big Ben4.5 km
- Tower Bridge8.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 14 to 30 m².
- Cozy Double Room14 m²Sleeps 2
- Standard King Room16 m²Sleeps 2
- Standard Twin Room17 m²Sleeps 2
- Privilege King Room19 m²Sleeps 2
- Superior Twin Room19 m²Sleeps 2
- Family Room24 m²Sleeps 33 Twin bed + 1 Twin bed + 1 Queen bed
The other 2 room types
- Junior King Suite30 m²Sleeps 3Balcony in its photos
- Junior Suite, 1 King Bed with Sofa bedNot statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 54% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room size matters to you
Here, 67 of the 77 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 874 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 202 older, 81 in other languages and 293 with a score but no words.
- The hotel replied to 183 of its 200 newest Google reviews.
- 22 in every 100 reviews thank a staff member by name.
- 25 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.