Norfolk Towers Paddington
4-star hotel · Paddington, London
Long Weekend score
MixedNo serious reports. in 297 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 42% of London hotels
- 78% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 42% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 78% of guest comments are praise. 660 praise, 184 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $187 a nighttypical for two, before tax · from $57
- 5 min walkto Paddington Underground Station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePaddington Underground Station is 387 m away
- Location206 praise · 0 complain
- Staff149 praise · 13 complain
- Cleanliness112 praise · 7 complain
Against
- Room size77 complain · 30 praise
- Quiet at night23 complain · 22 praise
- The lift21 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (206 guests). Weakest: room size, where 77 of the 107 who mention it complain.
Location2060Strength
Great hotel with perfect location near Paddington station
Tripadvisor, September 2026, rated 4/5 by this guest
Perfect location for the station especially after jumping off a flight and Heathro
Booking network, August 2026, rated 10/10 by this guest
Cleanliness1127Strength
Excellent location, clean and good value for money
Booking network, July 2026, rated 8/10 by this guest
Friendly and helpful staff, super clean everything and wonderful breakfast.
Google, September 2026, rated 4/5 by this guest
The floor was full of stains.
Tripadvisor, September 2026, rated 4/5 by this guest
Staff14913Strength
The staff were professional and helpful, and the rooms were clean, with daily housekeeping and comfortable beds.
Google, September 2026, rated 4/5 by this guest
Staff were very helpful, friendly and accommodating.
Booking network, July 2026, rated 8/10 by this guest
The reception is fine, but the staff doesn't make any effort.
Google, May 2026, rated 3/5 by this guest
Beds327Mostly good
More room , comfortable bed and good bed for our son.
Booking network, September 2026, rated 9/10 by this guest
Beds were very comfortable but seemed shorter than a standard king or super king bed.
Tripadvisor, March 2026, rated 4/5 by this guest
The mattress on the sofa bed was really bad so thin was like sleeping on the bars underneath
Booking network, September 2026, rated 3/10 by this guest
Room condition2311Mostly good
We stayed in a new wing of the hotel, and the room was fully equipped and very comfortable.
Google, October 2026, rated 5/5 by this guest
Excellent location, very spacious and large rooms with modern furnishings.
Google, May 2026, rated 5/5 by this guest
It has some defects, the room furniture is very old, there is no safe and there is a shower hose that in the absence of the bidet would have been useful.
Tripadvisor, April 2026, rated 4/5 by this guest
Value178Mostly good
The price was excellent for the location.
Booking network, September 2026, rated 8/10 by this guest
Very good breakfast, friendly staff and good value
Booking network, August 2026, rated 8/10 by this guest
Though it was a bit expensive
Booking network, August 2026, rated 10/10 by this guest
Breakfast6938Mostly good
Breakfast was very good with lots of options, the service was friendly.
Tripadvisor, June 2026, rated 5/5 by this guest
Good location with friendly staff and good breakfast.
Booking network, July 2026, rated 8/10 by this guest
The only slight drawback was the breakfast, which could be improved.
Google, August 2026, rated 4/5 by this guest
Quiet at night2223Split
We had a street room so the noise from the street was some disturbing...
Booking network, July 2026, rated 8/10 by this guest
Some noise from neighbours and very small lift, but those are expected in a period building
Booking network, August 2026, rated 7/10 by this guest
The only niggle was foreign guests speaking loudly in their language at the lift at 5am in the morning, our room was opposite the lift.
Booking network, July 2026, rated 10/10 by this guest
Room size3077Weak spot
The rooms are all a bit small, but overall comfortable.
Google, September 2026, rated 4/5 by this guest
To be honest, the rooms are clean, but cramped.
Google, August 2026, rated 3/5 by this guest
The hotel is clean and well kept, but the rooms are very small.
Tripadvisor, May 2026, rated 4/5 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,250 Google ratings
Problems guests raised
Raised most: the lift, in 21 of 297 reviews.
The lift21 of 2971 in 14 reviews
There is only 1 lift that can only fit 2-3 people in so it can be a wait if many in the lobby.
Booking network, September 2026, rated 9/10 by this guest
One small lift as the main access for 5 floors was not ideal
Booking network, September 2026, rated 8/10 by this guest
Not as shown or booked10 of 2971 in 30 reviews
Rooms are much smaller than presented here, even if you upgrade the rooms are very small.
Booking network, August 2026, rated 6/10 by this guest
The bathroom was very well equipped, except for the hairdryer, which was advertised on the website but not provided in the room.
Google, August 2026, rated 5/5 by this guest
Complaints the hotel left unresolved9 of 2971 in 33 reviews
I told them about it on the first day, but it wasn't fixed.
Google, April 2026, rated 3/5 by this guest
Despite politely asking for a cancellation, they refused.
Google, July 2026, rated 1/5 by this guest
Heating and air conditioning9 of 2971 in 33 reviews
The air con kept turning off which made for a very sweaty night when it was very very hot in London.
Booking network, August 2026, rated 10/10 by this guest
The bed is too small, AC is very weak, elevator is too small.
Booking network, July 2026, rated 4/10 by this guest
Something broken in the room9 of 2971 in 33 reviews
Upon arrival (early evening), none of the electrical outlets in the room were working.
Google, July 2026, rated 3/5 by this guest
A booking not honoured6 of 2971 in 50 reviews
We never got that we ended up in a normal room b
Booking network, August 2026, rated 1/10 by this guest
Gave instead a room in the basement small, dirty.
Google, July 2026, rated 1/5 by this guest
Serious reports
None found in 297 reviews.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: building work in 2, pests in 1, dirty surfaces in 1 and broken fittings in 1. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bathtub (2).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$187 is a typical night, from 301 dates checked in the coming year.
Weekends cost 27% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $132Dearest month: Dec 2026, $222
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$210
- Vio.com$221
- deals.etrip.net$221
- deals.goseek.com$222
- as-db.rategain.com$225
- amimir.com$238
- Trip.com$250
- clicktrip.com$251
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Paddington Underground Station is 387 m away by road, about 5 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest shop: Foodwise Local1 min walk32 m by road
- Nearest main road: Sussex Gardens61 m
- Nearest station: Paddington Underground Station5 min walk387 m by road
- Buckingham Palace3.4 km
- The British Museum3.6 km
- Big Ben4.4 km
- Tower Bridge7.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 9 to 27 m².
- Small Single Room9 m²Sleeps 1
- Club Twin Room12 m²Sleeps 2Bathtub in its photos
- Club Double Room12 m²Sleeps 2Bathtub in its photos
- Executive Double Room15 m²Sleeps 2Bathtub in its photos
- Executive Twin Room15 m²Sleeps 2Bathtub in its photos
- Suite27 m²Sleeps 31 Sofa bed + 1 Queen bedBathtub in its photos
The other 1 room types
- Basic Single RoomNot statedSleeps 1Bathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.1 out of 10. 42% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
61 Google reviewers ticked "Quiet", yet 23 guests complain about noise, and Sussex Gardens runs 61 m away.
The hotel says it is quiet and peaceful. 23 of 297 guests complain about it.
If room size matters to you
Here, 77 of the 107 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 883 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 112 older, 186 in other languages and 288 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.