Grand Palace Hotel Sanur - Bali
4-star hotel · Sanur, Bali
Long Weekend score
Good2 serious reports in 298 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in Bali are rated 8.8 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 56% of Bali hotels
- 85% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 56% of Bali hotels. Compared with 6,148 hotels in Bali. Counts for 50% of the score.
- 85% of guest comments are praise. 701 praise, 120 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $49 a nighttypical for two, before tax · from $41
- 23 min walkto public beach
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Swimming pool12 guest photos show it
- Private balcony9 guest photos show it
- Staff179 praise · 5 complain
- Cleanliness100 praise · 6 complain
- Room size72 praise · 1 complain
Against
- You need a taxi or scooter to get around19 of 298 guests
- Unpleasant surroundings12 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: staff (179 guests). Weakest: location, where 22 of the 76 who mention it complain.
Room size721Strength
I loved the large spacious room and the beautifully maintained gardens.
Booking network, September 2026, rated 10/10 by this guest
Big spaces and nice rooms.
Booking network, August 2026, rated 8/10 by this guest
The rooms felt a bit cramped.
Booking network, April 2026, rated 8/10 by this guest
Staff1795Strength
Location, lovely staff and nice hotel facilities.
Booking network, March 2026, rated 10/10 by this guest
The restaurant was good and the staff were very nice.
Booking network, April 2026, rated 7/10 by this guest
Location, worst pizza we have ever eaten , welcome drink disgusting some staff were good others seemed disinterested
Booking network, May 2026, rated 6/10 by this guest
Cleanliness1006Strength
Room was very clean and big.
Google, May 2026, rated 3/5 by this guest
It is clean, the staff are friendly, and the food is top-notch.
Google, July 2026, rated 4/5 by this guest
It’s a bit old, rooms are a bit grubby, no bathrobes, dirty furniture, poor lighting
Booking network, February 2026, rated 7/10 by this guest
Value393Strength
Fancy but very affordable!
Booking network, May 2026, rated 10/10 by this guest
It was excellent value for money.
Booking network, August 2026, rated 9/10 by this guest
Beds325Strength
Nice big comfy bed and pillows.
Booking network, May 2026, rated 8/10 by this guest
Bed and pillows comfortable
Booking network, August 2026, rated 8/10 by this guest
The bed was just a little too hard.
Booking network, March 2026, rated 10/10 by this guest
Food539Strength
The property, the food and the people are great, they are friendly and ready to help anytime if there is any problem.
Booking network, July 2026, rated 9/10 by this guest
Menu and facilities were first rate
Google, February 2026, rated 4/5 by this guest
Dinner was instant mash potato, steak overcooked, chicken no flavour.
Booking network, September 2026, rated 2/10 by this guest
Pool6015Mostly good
Great value for money and pool was great.
Booking network, May 2026, rated 6/10 by this guest
The price great staff big rooms clean pool and shuttle bus
Booking network, June 2026, rated 8/10 by this guest
The pool even through it was really hot the pool was freezing, even being in the water for a while couldn't stay in there long as it was so cold,
Booking network, June 2026, rated 8/10 by this guest
Breakfast7223Mostly good
The breakfast is very good.
Tripadvisor, June 2026, rated 5/5 by this guest
The breakfast buffet was Delicious.
Google, August 2026, rated 5/5 by this guest
Some mornings the hot breakfast was cold
Booking network, August 2026, rated 8/10 by this guest
Location5422Mostly good
Overall I am satisfied with the room, service and location.
Google, June 2026, rated 5/5 by this guest
Was a pretty convenient location, walking distance to BALI icon mall and the beach walking track
Booking network, July 2026, rated 7/10 by this guest
Location was a bit far from everything happening and main walking path near hotel unsafe and uneven with lots of large holes.
Booking network, August 2026, rated 8/10 by this guest
Quiet at night1813Split
Ramp and some time noise comes from first floor as some one pushing furniture
Booking network, May 2026, rated 8/10 by this guest
The worst part is the noise from the wheels of cleaning and room service carts heard morning and evening, which sounds like fighter jets flying overhead.
Google, August 2026, rated 2/5 by this guest
The cats screaming all night right at our room door.
Booking network, January 2026, rated 7/10 by this guest
Views1310Split
My balcony view was the worst ever
Booking network, March 2026, rated 8/10 by this guest
Old towels like rags, no views from room.Same breakfast everyday and so so.
Booking network, February 2026, rated 4/10 by this guest
We booked 3 rooms, but 1 room allocated had our family looking at a white side wall, without a view of anything.
Booking network, August 2026, rated 8/10 by this guest
Room condition98Split
The rooms are a bit dated.
Google, May 2026, rated 3/5 by this guest
Lack of general maintenance meant occasional niggling problems (this is a general problem in Indonesia)
Booking network, March 2026, rated 9/10 by this guest
The rooms are getting a little dated, but I have stayed for the last 25 trips to Bali over the last 10 years.
Booking network, April 2026, rated 8/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,500 Google ratings
Problems guests raised
Raised most: you need a taxi or scooter to get around, in 19 of 298 reviews.
You need a taxi or scooter to get around19 of 2981 in 16 reviews
However it was a walk away from the beach and we found the pavements in poor condition, so I would recommend a taxi to and from the beach especially at night.
Booking network, February 2026, rated 9/10 by this guest
The location necessitates a taxi, as nothing is easily accessible on foot.
Google, June 2026, rated 4/5 by this guest
Unpleasant surroundings12 of 2981 in 25 reviews
Broken pathways and holes were very dangerous.
Booking network, May 2026, rated 8/10 by this guest
Breakfast wàs gooð.location not so good foot paths were in poor çondition at night cars parked on footpath & i was forsed to walk on busy road.
Booking network, April 2026, rated 8/10 by this guest
Building work during the stay9 of 2981 in 33 reviews
Renovations were being done to the lobby
Booking network, January 2026, rated 8/10 by this guest
There are currently renovations happening which is a bit of an eye sore when on holiday but I understand they are aiming to update the place so not a huge problem.
Booking network, January 2026, rated 6/10 by this guest
Not as shown or booked7 of 2981 in 43 reviews
It turned out to be on the 3rd floor, which is quite high, so the view was from the opposite room, not the garden.
Google, January 2026, rated 5/5 by this guest
I paid for a room with a pool view what we had was not what I expected disappointed to say the least.
Booking network, June 2026, rated 4/10 by this guest
Heating and air conditioning7 of 2981 in 43 reviews
The Air con wasn’t working well
Booking network, March 2026, rated 9/10 by this guest
No ventilation, needed an opening window
Booking network, March 2026, rated 8/10 by this guest
A booking not honoured4 of 2981 in 74 reviews
Our room we booked wasn’t what we got; however management moved us the next day and we were happier
Booking network, August 2026, rated 8/10 by this guest
Despite booking a king-size bed, they gave me two single beds combined.
Google, June 2026, rated 1/5 by this guest
Serious reports
2 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 298 reviews
were in a stinky room, and after i complained, the next day i move to the other room, it's smell good but the safety lock door didn't work properly.
Google, August 2026, rated 4/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
Guests’ photos confirm: swimming pool (12), gym (1), restaurant (3), private balcony (9).
The hotel says it has no hot tub.
Price, place and rooms
Price
$49 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Nov 2026, $42Dearest month: Jun 2027, $50
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- bluepillow.id$42
- Vio.com$42
- Priceline$43
- qantas.com$46
- evendo.com$48
- Booking.com$50
- Agoda$50
- Trip.com$50
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Public beach is 1.7 km away by road, about 23 minutes on foot.
- Nearest main road: Jalan Bypass Ngurah Rai64 m
- Nearest shop: Circle K5 min walk355 m by road
- Nearest beach: public beach23 min walk1.7 km by road
- Kuta Beach15.0 km
- Seminyak Beach15.6 km
- Bali airport17.6 km
- The Ubud Monkey Forest23.4 km
- Uluwatu Temple24.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 38 to 78 m².
- Deluxe Room38 m²Sleeps 21 Double bedBalcony in its photos
- Deluxe Double or Twin Room38 m²Sleeps 2Balcony in its photos
- Deluxe Double or Twin Room with Pool View40 m²Sleeps 2BalconyA view, going by the room's name
- Executive Room48 m²Sleeps 31 super-king bedBalcony
- Executive Room with Pool View50 m²Sleeps 21 super-king bedBalconyA view, going by the room's name
- Executive Room with Pool Access50 m²Sleeps 21 super-king bedBalcony
The other 1 room types
- Family Room78 m²Sleeps 42 Twin bed + 1 Queen bedBalcony in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 56% of the 6,148 hotels in Bali are rated lower, and a typical one is rated 8.8.
Every review site, out of 100
If room condition matters to you
Here, 8 of the 17 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bali
The nearest first, with our score for each.
How we know
298 reviews counted · 99 photos checked · updated 11 October 2026
- We collected this hotel's 891 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 177 older, 112 in other languages, 302 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 8 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 99 photos: the first 39 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.