InterContinental Bali Sanur Resort by IHG
5-star resort · Sanur, Bali
Guests rate nearly every hotel highly: half the hotels in Bali are rated 8.8 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 27% of Bali hotels
- 76% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 27% of Bali hotels. Compared with 6,148 hotels in Bali. Counts for 50% of the score.
- 76% of guest comments are praise. 619 praise, 196 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $294 a nighttypical for two, before tax · from $186
- 75 mto Nearest beach
- 282 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 75 m from the beachMeasured to the nearest edge of the sand
- Water view13 guest photos show it
- Swimming pool12 guest photos show it
- Staff170 praise · 23 complain
- Location96 praise · 1 complain
Against
- Room conditioncomplaints rising: 13.9 in 100 a year ago, 20.5 now53 complain · 8 praise
- Value29 complain · 6 praise
- Problems in the bathroomcomplaints falling: 16.7 in 100 a year ago, 9.0 now31 of 282 guests
- Something broken in the roomcomplaints rising: 4.2 in 100 a year ago, 7.6 now19 of 282 guests
What guests reported
What guests say
282 reviews from the last 2 years. Most praised: staff (170 guests). Weakest: room condition, where 53 of the 61 who mention it complain.
Room size770Strength
A luxurious and upscale resort, located directly on the beach, with spacious and comfortable rooms, outstanding facilities including a swimming pool, gym, and restaurants.
Google, June 2026, rated 5/5 by this guest
The rooms are so spacious and comfortable.
Google, March 2026, rated 5/5 by this guest
Location961Strength
The resort has a beautiful atmosphere, a great location, and a relaxing ambiance.
Google, August 2026, rated 5/5 by this guest
Wonderful staff, beautiful beach setting, excellent breakfasts and great beach bar and restaurant.
Tripadvisor, April 2026, rated 5/5 by this guest
Hotel is too far from other activitids.
Booking network, August 2025, rated 7/10 by this guest
Views402Strength
We had a very large balcony overlooking the ocean.
Booking network, November 2025, rated 10/10 by this guest
Right on the beach with a great sea view.
Tripadvisor, June 2026, rated 5/5 by this guest
The verandah was caged in, it was awful, it was a garden room and you could not see the garden just a black cage, this was not nice at all.
Booking network, August 2025, rated 4/10 by this guest
Breakfastcomplaints rising: 1.4 in 100 a year ago, 3.3 now748Strength
Food in pier 8 and layang laying restaurants was great, breakfast so much h to choose from.
Google, September 2026, rated 5/5 by this guest
GOOD BREAKFAT, BIG POOL/S WITH GREAT VIEW OF THE OCEAN, MASSIVE ROOM, EXCELENT AND WELCOMING STAFFS.
Booking network, February 2026, rated 8/10 by this guest
There wasn’t much variety or local cuisine offered.
Google, October 2025, rated 4/5 by this guest
Staffcomplaints rising: 5.6 in 100 a year ago, 9.0 now17023Strength
The staff are super helpful and friendly.
Google, August 2026, rated 5/5 by this guest
5 star hotel with amazing Service and good quality of every aspect you need, the staff was very friendly and helpful, breakfast was amazing and the Pier eight Restaurant had a nice vibe, the seafood platter was also really nice, Overall I would come back and enjoy some more time here
Google, February 2026, rated 5/5 by this guest
Too pricey, and i had a few hiccups from the front desk not being respectful, to mix ups in halal food.
Booking network, August 2026, rated 9/10 by this guest
Foodcomplaints rising: 1.4 in 100 a year ago, 6.7 now4015Mostly good
The weather at night is amazing, the location is fantastic, the view is breathtaking, and there are delicious restaurants and lovely seating areas.
Google, August 2026, rated 5/5 by this guest
Restaurants are great with great menu choices.
Booking network, November 2025, rated 9/10 by this guest
The Food & beverage department is a let down.
Google, September 2026, rated 3/5 by this guest
Pool4819Mostly good
The pool area is really great for adults.
Tripadvisor, September 2026, rated 5/5 by this guest
The staff were so attentive and friendly and the pool area was lovely
Booking network, September 2026, rated 10/10 by this guest
Only one water feature at the main pool is working and another whole water feature to the side of the pool looks derelict.
Google, June 2026, rated 3/5 by this guest
Beds147Mostly good
The pillows and mattress most comfortable in bali hands down.
Booking network, September 2026, rated 10/10 by this guest
Great hotel, big room with balcony, good bed very comfortable.
Google, February 2026, rated 5/5 by this guest
Mattress could have been more comfy but that's me being fussy.
Booking network, April 2026, rated 10/10 by this guest
Cleanliness2621Split
Dilapidated buildings, leaks, sewage smells, dirty and just generally tired.
Tripadvisor, July 2026, rated 1/5 by this guest
The lobby area is the dirtiest I’ve seen in my life, there was dirty towels that were grey with bugs
Google, April 2026, rated 1/5 by this guest
Was best location, food was the best, staff were friendly, everything very clean
Booking network, January 2026, rated 10/10 by this guest
Quiet at night2018Split
The bathroom door was a bit loud every time we tried to close it and the lights were a bit confusing!
Booking network, June 2026, rated 10/10 by this guest
Construction was noisy, not worth your money
Google, January 2026, rated 1/5 by this guest
Throughout the night, there were squeaking noises coming from the outdoor seating area doors when they were closed, likely due to the wind.
Google, March 2026, rated 3/5 by this guest
Value629Weak spot
Difficult to get towels if you were at the beach
Booking network, July 2026, rated 9/10 by this guest
Unfortunately, the whole experience has been extremely disappointing and definitely not worth the price.
Google, October 2026, rated 1/5 by this guest
The hotel is in a great location and offers great value.
Booking network, March 2026, rated 8/10 by this guest
Room conditioncomplaints rising: 13.9 in 100 a year ago, 20.5 now853Weak spot
it says suits but they are just dated rooms with useless large balcony calculated as part of the room size..
Google, April 2026, rated 2/5 by this guest
The place was very dated.
Booking network, April 2026, rated 6/10 by this guest
The villa was dark and in a poor state of decorative condition.
Booking network, September 2026, rated 7/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 693 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 31 of 282 reviews.
Problems in the bathroomcomplaints falling: 16.7 in 100 a year ago, 9.0 now31 of 2821 in 9 reviews
The room had a nice feel, but the only downsides were the bed being a bit too soft, the hairdryer requiring you to hold it down to blow air, the showerhead's water pressure being weak, and the bathtub flooding while I was taking a bath (due to a leaking faucet)...
Google, August 2026, rated 4/5 by this guest
Weak shower pressure and bathroom amenities felt like a 3-star hotel in Ubud.
Tripadvisor, April 2026, rated 1/5 by this guest
Something broken in the roomcomplaints rising: 4.2 in 100 a year ago, 7.6 now19 of 2821 in 15 reviews
The torch provided didn't work.
Tripadvisor, September 2026, rated 2/5 by this guest
Room was lovely but perhaps could do with a little spruce up and double check on simple stuff like the bath plug not working correctly, however it was very comfortable.
Google, February 2026, rated 5/5 by this guest
Building work during the staycomplaints falling: 8.3 in 100 a year ago, 5.2 now17 of 2821 in 17 reviews
Under renovations so perhaps it isn’t always like this ?
Booking network, January 2026, rated 8/10 by this guest
Although the lobby was under construction the staff checked us in via the club lobby with a seamless easy transaction.
Tripadvisor, November 2025, rated 5/5 by this guest
Complaints the hotel left unresolvedcomplaints falling: 8.3 in 100 a year ago, 3.8 now14 of 2821 in 20 reviews
We asked the hotel staff if it was because we ate and then removed them, and they didn't answer, but smiled, indicating yes but not saying yes.
Google, July 2026, rated 1/5 by this guest
Toilet was broken asked to fix.
Google, July 2026, rated 1/5 by this guest
Not as shown or bookedcomplaints rising: 2.8 in 100 a year ago, 4.8 now12 of 2821 in 24 reviews
We stayed at the InterContinental Bali Sanur in a 2 bedroom villa, the accomodation was not of the standard of a five star luxury resort (as promoted on the InterContinental Bali Sanur website).
Tripadvisor, September 2025, rated 1/5 by this guest
Insects or pestscomplaints rising: 2.8 in 100 a year ago, 4.3 now11 of 2821 in 26 reviews
But too much mosquito for my boy.
Google, August 2026, rated 3/5 by this guest
The hotel staff came and they clearly stated that was a rat.
Google, September 2026, rated 2/5 by this guest
Serious reports
11 in 282 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard10 of 282 reviews
Wife slipped on wet floor, could not see, so dark as hall wall light also not working.
Google, January 2026, rated 1/5 by this guest
My child cut himself twice on his feet because of this.
Google, January 2026, rated 2/5 by this guest
Someone fell ill1 of 282 reviews
Within an hour, I started to feel extremely unwell and ended up requiring a doctor to attend our suite.
Google, December 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (12), spa (3), restaurant (3), bar (2), beach (4), bathtub (1), private balcony (6), water view (13).
Price, place and rooms
Price
$294 is a typical night, from 301 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Nov 2026, $252Dearest month: Jul 2027, $379
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- clicktrip.com$241
- evendo.com$246
- Priceline$281
- IHG · the hotel itself$286
- Agoda$286
- Booking.com$286
- Trip.com$286
- skyscanner.net$286
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The beach is 75 m away. There is 1 bar or club within 200 metres.
- Nearest beach75 m
- Nearest shop: M Mart6 min walk462 m by road
- Nearest main road: Jalan Bypass Ngurah Rai574 m
- Kuta Beach16.4 km
- Seminyak Beach17.4 km
- Bali airport19.0 km
- Uluwatu Temple23.9 km
- The Ubud Monkey Forest25.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, from 90 to 937 m².
- Junior Twin Suite - Ocean View90 m²Sleeps 3BalconySea or water view
- Junior Twin Suite with Garden View90 m²Sleeps 3BalconyA view, going by the room's name
- Junior King Suite with Ocean View90 m²Sleeps 3BalconySea or water view
- Junior Suite90 m²Sleeps 31 super-king bed + 2 Twin bedBalcony
- Junior King Suite with Garden View90 m²Sleeps 3BalconyA view, going by the room's name
- One-Bedroom King Suite with Garden View136 m²Sleeps 4Bathtub in its photosBalconyA view, going by the room's name
The other 7 room types
- One-Bedroom Suite with Ocean View136 m²Sleeps 4Bathtub in its photosBalconySea or water view
- King Spa Suite with Garden View157 m²Sleeps 3BalconyA view, going by the room's name
- King Spa Suite with Ocean View157 m²Sleeps 3BalconySea or water view
- One-Bedroom Pool Villa with Garden View308 m²Sleeps 4BathtubBalconyA view, going by the room's name
- Two-Bedroom Pool Villa with Garden View308 m²Sleeps 6BathtubBalconyA view, going by the room's name
- Three-Bedroom Pool Villa408 m²Sleeps 8BathtubBalcony
- Premier Two-Bedroom Garden Pool Villa937 m²Sleeps 6BathtubBalconySea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 27% of the 6,148 hotels in Bali are rated lower, and a typical one is rated 8.8.
Every review site, out of 100
The hotel says it is quiet and peaceful. 18 of 282 guests complain about it.
If room condition matters to you
Here, 53 of the 61 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bali
The nearest first, with our score for each.
How we know
282 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 793 most recent reviews from Google, Tripadvisor and the Booking network. 282 of them describe a stay in the last 2 years and are the ones counted here; the rest were 163 older, 73 in other languages, 262 with a score but no words and 13 about the restaurant rather than a stay.
- The hotel replied to 131 of its 200 newest Google reviews.
- 7 in every 100 reviews thank a staff member by name.
- 20 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.