Puri Santrian Beach Resort & Spa
4-star resort · Sanur, Bali
Long Weekend score
MixedNo serious reports. in 270 reviews
Guests rate nearly every hotel highly: half the hotels in Bali are rated 8.8 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 36% of Bali hotels
- 86% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 36% of Bali hotels. Compared with 6,148 hotels in Bali. Counts for 50% of the score.
- 86% of guest comments are praise. 683 praise, 114 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $167 a nighttypical for two, before tax · from $114
- 106 mto Pantai Pengembak
- 270 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 106 m from Pantai PengembakMeasured to the nearest edge of the sand
- Beach15 guest photos show it
- Swimming pool13 guest photos show it
- Staff148 praise · 22 complain
- Location130 praise · 0 complain
Against
- Room condition16 complain · 7 praise
- Beds9 complain · 6 praise
What guests reported
What guests say
270 reviews from the last 2 years. Most praised: staff (148 guests). Weakest: room condition, where 16 of the 23 who mention it complain.
Location1300Strength
The room and common areas felt clean, and the location worked well for my visit.
Google, August 2026, rated 5/5 by this guest
Location, room, entertainment, facilities, food and service.
Booking network, August 2026, rated 10/10 by this guest
Room size221Strength
Super location, close to the beach, nice big room, view for the pool, good price to quality ratio.
Booking network, July 2026, rated 10/10 by this guest
Everything to love about the Puri : pool- amazing / Rooms very clean and great size - breakfast outstanding .
Booking network, June 2026, rated 10/10 by this guest
We stayed in Santrian Deluxe, and it felt dated and small.
Google, June 2026, rated 3/5 by this guest
Views201Strength
There was a restaurant across the beach promenade, so we could enjoy breakfast while overlooking the ocean.
Google, August 2026, rated 5/5 by this guest
Our 4 nights at Puri were picture perfect, lovely room, view, staff and pools were great.
Tripadvisor, June 2026, rated 5/5 by this guest
The first room I was given has a view of a wall - fortunately I managed to change this 2 days later.
Booking network, May 2026, rated 7/10 by this guest
Food644Strength
We love stying at this resort and the food is amazing
Booking network, May 2026, rated 10/10 by this guest
Excellent dining here, great musician in the evening, 3 great swimming pools, and good shopping nearby.
Google, June 2026, rated 5/5 by this guest
Cleanliness575Strength
The beach is kept tidy & neat.
Booking network, September 2026, rated 10/10 by this guest
Lovely clean spacious room.
Tripadvisor, July 2026, rated 5/5 by this guest
The sun lounges at the pool and beach were really dirty and in need of a good steam clean however our rooms were cleaned immaculately!
Booking network, June 2026, rated 8/10 by this guest
Staff14822Strength
A truly wonderful hotel with expectionally kind, welcoming and attentive staff.
Google, July 2026, rated 5/5 by this guest
Lovely pool and very friendly.staff.
Booking network, June 2026, rated 8/10 by this guest
Minor drawbacks included the occasionally inattentive service and the rather limited breakfast selection.
Google, July 2026, rated 4/5 by this guest
Breakfast8418Mostly good
Good breakfast, free bike hire, plenty of longes and sun beds
Booking network, May 2026, rated 10/10 by this guest
Everyone raves about the breakfast buffet because it’s amazing.
Tripadvisor, September 2026, rated 5/5 by this guest
Only concern is I would like the hot food in the breakfast buffet to be hotter.
Google, July 2026, rated 5/5 by this guest
Pool8118Mostly good
We really enjoyed it, and it has a beautiful pool.
Google, May 2026, rated 5/5 by this guest
The facilities, location, stunning gardens, pools, restaurants, food and every member of the staff who were so friendly and welcoming.
Booking network, May 2026, rated 10/10 by this guest
Pool closed early at 7pm, it was a bit cooler especially the main pool because of the sea breeze.
Booking network, July 2026, rated 9/10 by this guest
Quiet at night5312Mostly good
If you are looking for a calm, relaxing hotel, with a lot of green and lovely garden paths with balinese sculptures, this is it.
Google, July 2026, rated 5/5 by this guest
We were upgraded to Santrian Club which was quiet and peaceful.
Booking network, August 2026, rated 8/10 by this guest
The only little thing I’d say is that the geckos were so loud at night, but you do get used to them.
Booking network, August 2026, rated 9/10 by this guest
Value118Split
Great position on the beach , beautiful resort but high end Bali price for what you get.
Booking network, September 2026, rated 8/10 by this guest
This was our fifth time staying there and I’ve always enjoyed it, but due to the expense we may look at other options,
Booking network, August 2026, rated 7/10 by this guest
We had far better service at another hotel, that was 1/4 of the price of this one the week before.
Booking network, May 2026, rated 6/10 by this guest
Beds69Split
Unfortunately the bed was rock hard, it would be great if you could offer pillow mattress toppers on the mattresses.
Booking network, May 2026, rated 8/10 by this guest
Beds & pillows need upgrading.
Booking network, July 2026, rated 9/10 by this guest
The beds were a bit firm for me but that’s just personal preference
Booking network, June 2026, rated 10/10 by this guest
Room condition716Weak spot
The bathrooms need updating, but we’re still very clean and decent.
Booking network, May 2026, rated 10/10 by this guest
The sun lounges around the pool were old/tired and it was hard to secure one.
Booking network, July 2026, rated 8/10 by this guest
The showers were not the best very old with a shower curtain and small.
Booking network, June 2026, rated 9/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,747 Google ratings
Problems guests raised
Raised most: not as shown or booked, in 8 of 270 reviews.
Not as shown or booked8 of 2701 in 34 reviews
I had assumed from photos that all their rooms had a terrace or balcony, but this is not the case.
Booking network, May 2026, rated 8/10 by this guest
For the first 7 of our 14 nights, we were put into a Superior Room despite having booked and paid for a Deluxe Room.
Tripadvisor, August 2026, rated 2/5 by this guest
Problems in the bathroom8 of 2701 in 34 reviews
Our shower temperature wasn’t good at all - it was either scorching hot or cold with no water pressure.
Booking network, August 2026, rated 7/10 by this guest
No hot water for 2 days out of 4.was warm, not hot.
Booking network, July 2026, rated 8/10 by this guest
Unexpected charges and refunds7 of 2701 in 39 reviews
But after 3 weeks in Bali, this is the first hotel where you have to pay extra for a second coffee at breakfast, even though we booked the breakfast inclusive package!
Tripadvisor, September 2026, rated 4/5 by this guest
They charge for ice and the cushion covers outside in the breakfast areas are quite dirty
Booking network, July 2026, rated 9/10 by this guest
Complaints the hotel left unresolved7 of 2701 in 39 reviews
Despite complaints, the construction work has not stopped.
Google, August 2026, rated 3/5 by this guest
Asked reception if we could move and they were frosty and unhelpful.
Booking network, August 2026, rated 6/10 by this guest
A booking not honoured5 of 2701 in 54 reviews
Ended up with two single beds for the first few nights, even though a double room was requested, but got thankfully got upgraded to the Santrian Club double room for the second half of our stay.
Booking network, June 2026, rated 9/10 by this guest
They were a bit vague when i realised we were in a lesser room than what i paid for.
Booking network, July 2026, rated 10/10 by this guest
Mould or damp5 of 2701 in 54 reviews
The musty smell in the room
Booking network, May 2026, rated 8/10 by this guest
The rooms smell mouldy and damp.
Google, August 2026, rated 3/5 by this guest
Serious reports
None found in 270 reviews.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: stains in 5, peeling paint or cracks in 2, dirty surfaces in 2 and mould or damp in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (13), restaurant (3), beach (15), private balcony (2).
Price, place and rooms
Price
$167 is a typical night, from 303 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $120Dearest month: Aug 2027, $210
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Agoda$133
- Booking.com$136
- Vio.com$142
- hutchgo.com$144
- evendo.com$146
- Traveloka$149
- Priceline$159
- qantas.com$163
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Pantai Pengembak is 106 m away.
- Nearest beach: Pantai Pengembak106 m
- Nearest shop: Coco Express4 min walk335 m by road
- Nearest main road: Jalan Bypass Ngurah Rai521 m
- Kuta Beach16.0 km
- Seminyak Beach17.0 km
- Bali airport18.6 km
- Uluwatu Temple23.4 km
- The Ubud Monkey Forest25.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 35 to 83 m².
- Beach Wing - Double or Twin Room35 m²Sleeps 2BathtubBalcony
- Deluxe Room35 m²Sleeps 31 Queen bedBalcony
- Superior Double or Twin Room35 m²Sleeps 3BathtubBalcony
- Santrian Deluxe Room41 m²Sleeps 31 Double bed + 2 Twin bedBalcony
- Santrian Club - Adult Only49 m²Sleeps 22 Twin bed + 1 Double bedBathtubBalcony
- Premier Deluxe - Adult Only50 m²Sleeps 21 Double bedBalcony
The other 1 room types
- Suite83 m²Sleeps 21 Queen bedBathtubBalcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 36% of the 6,148 hotels in Bali are rated lower, and a typical one is rated 8.8.
Every review site, out of 100
If room condition matters to you
Here, 16 of the 23 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bali
The nearest first, with our score for each.
How we know
270 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 842 most recent reviews from Google, Tripadvisor and the Booking network. 270 of them describe a stay in the last 2 years and are the ones counted here; the rest were 209 older, 75 in other languages, 259 with a score but no words and 29 about the restaurant rather than a stay.
- The hotel replied to 58 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 11 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.