Hotel Raphaël – Relais & Châteaux
5-star hotel · Ponte, Rome
Long Weekend score
Strong2 serious reports in 278 reviews: a physical hazard (2)
- 92% of guest comments are praise
- 85% of guest photos show no damage
How this score is made
- 92% of guest comments are praise. 652 praise, 58 complain. Counts for 60% of the score.
- 85% of guest photos show no damage. 51 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $554 a nighttypical for two, before tax · from $275
- 8 min walkto the Pantheon
- 278 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 8 min walk to the Pantheon574 m by road
- St. Peter's Basilica view12 guest photos show it
- Staff208 praise · 6 complain
- Location159 praise · 0 complain
- Breakfast100 praise · 10 complain
Against
- Guest photos show wear and dirt9 of the 60 photos guests took, and 0 of the hotel's 28
- Room condition6 complain · 5 praise
What guests reported
What guests say
278 reviews from the last 2 years. Most praised: staff (208 guests). Weakest: quiet at night, where 14 of the 34 who mention it complain.
Location1590Strength
Location is perfect, walking distance to everything, near all the best restaurants.
Booking network, February 2026, rated 10/10 by this guest
It also happens to be in a great location.
Google, April 2026, rated 5/5 by this guest
Beds220Strength
The beds are incredibly comfortable!
Google, August 2026, rated 5/5 by this guest
Bed was amazing and I thought mine at home was great.
Booking network, March 2026, rated 10/10 by this guest
Staff2086Strength
Amazing staff, wonderful room, excellent service and a.perfect location.
Google, April 2026, rated 5/5 by this guest
Perfect staff and great location
Tripadvisor, December 2025, rated 5/5 by this guest
The issue was the elevator small and slow and the roof top bar staff who were slow and not polite at all.
Booking network, August 2026, rated 9/10 by this guest
Food472Strength
Wonderful hotel with the best vegetarian meal ever.
Tripadvisor, October 2025, rated 5/5 by this guest
And the food is simply excellent!!!
Google, August 2026, rated 5/5 by this guest
Loved the art and antiquities.
Booking network, December 2025, rated 9/10 by this guest
Views373Strength
The rooftop terrace has incredible views.
Google, October 2025, rated 5/5 by this guest
😊 Sunsets so beautiful from the food restaurant.
Google, September 2026, rated 5/5 by this guest
I had read an unflattering review of our suite, the 220, particularly for the view it offered, namely a ramshackle wall.
Tripadvisor, December 2025, rated 4/5 by this guest
Breakfastcomplaints rising: 1.4 in 100 a year ago, 6.0 now10010Strength
This spectacular hotel was lovely all-around: great staff, well-thought and beautiful room, bountiful breakfast, charming little neighborhood and great location near Pantheon and many other major sites.
Tripadvisor, November 2025, rated 5/5 by this guest
The breakfast experience with harp playing.
Booking network, July 2026, rated 9/10 by this guest
Tables a little close together for breakfast
Booking network, August 2026, rated 10/10 by this guest
Cleanliness304Strength
Very clean, amazing staff.
Booking network, April 2026, rated 7/10 by this guest
Rooms were beautiful and immaculately cleaned every day.
Google, April 2026, rated 5/5 by this guest
There were stains and scuffed paint on the walls, mildew in the bathroom, and the layout was terrible.
Google, June 2026, rated 2/5 by this guest
Value92Mostly good
We booked through Amex FHR program and it was great value for money for us.
Tripadvisor, April 2026, rated 5/5 by this guest
Worth the extra money to go for an executive suite.
Booking network, July 2025, rated 10/10 by this guest
Quiet at nightcomplaints rising: 4.1 in 100 a year ago, 6.0 now2014Split
It was quite noisy in the middle of the night.
Booking network, May 2026, rated 9/10 by this guest
Soundproofing is also nonexistent.
Google, December 2025, rated 2/5 by this guest
On thé street side could be noisy
Booking network, February 2026, rated 8/10 by this guest
Room size1511Split
They even had Dyson hair dryers and straighter :) Room was a bit small however seems to be the standard in Rome & the fabulous bathroom made up for it with separate soaking tub & shower.
Google, June 2026, rated 5/5 by this guest
Room quite small and expensive, but very well decorated and comfortable.
Google, July 2025, rated 5/5 by this guest
room was slightly on the smaller side
Booking network, August 2025, rated 9/10 by this guest
Room condition56Split
Roof terrace and very friendly staff
Booking network, July 2025, rated 8/10 by this guest
The room was quite dated.
Booking network, September 2025, rated 7/10 by this guest
The first time, before the renovation, the rooms were older and the rooftop restaurant (spectacular) wasn't vegan yet, thankfully.
Google, August 2025, rated 5/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 654 Google ratings
Problems guests raised
Raised most: wi-Fi, in 6 of 278 reviews.
Wi-Ficomplaints rising: 0.7 in 100 a year ago, 3.8 now6 of 2781 in 46 reviews
Need latest connectivity in the room and no USB A or C in the room
Booking network, April 2026, rated 9/10 by this guest
Wifi was a bit dodgy ( as in intermittent)
Booking network, August 2026, rated 9/10 by this guest
Complaints the hotel left unresolved3 of 2781 in 93 reviews
rooms were very hot no AC and when complained said that heater had to remain on during this time of year.
Google, April 2026, rated 2/5 by this guest
I complained at the reception but no action was taken.
Booking network, September 2025, rated 10/10 by this guest
Something broken in the room3 of 2781 in 93 reviews
There is no coffee machine in the room and the kettle did not work.
Booking network, May 2025, rated 10/10 by this guest
Serious reports
2 in 278 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 278 reviews
The bathroom in our parents’ room (216) had chipped tiles along the ledge, creating a potential safety hazard—my mother nearly cut her leg on the sharp, jagged edge.
Booking network, May 2025, rated 7/10 by this guest
More concerning, the bathroom in our parents’ room (216) had sharp, chipped tiles that posed a safety risk.
Google, May 2025, rated 5/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
9 of the 60 guest photos we checked show damage or dirt (15%).
Guest photos showing damage or dirt9 of 6015%
Of 60 guest photos, 9 show damage or dirt: stains in 5, dirty surfaces in 2, building work in 2 and mould or damp in 1, and some photos show more than one. Of the hotel's own 28, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (5), bar (1), bathtub (2), landmark view (12).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$554 is a typical night, from 301 dates checked in the coming year.
Weekends cost 6% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $346Dearest month: May 2027, $668
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The Pantheon is 574 m away by road, about 8 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: Lungotevere Tor di Nona237 m
- Nearest shop: S. M. Supermarket3 min walk248 m by road
- The Pantheon8 min walk574 m by road
- The Trevi Fountain15 min walk1.1 km by road
- St. Peter's Basilica26 min walk1.9 km by road
- The Colosseum30 min walk2.2 km by road
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
5 room types, from 18 to 35 m².
- Superior Double or Twin Room18 m²Bathtub in its photos
- Richard Meier Executive Deluxe Room23 m²1 super-king bedBathtub in its photos
- Deluxe Suite32 m²1 Queen bedBathtub in its photos
- Richard Meier Executive Corner Suite35 m²1 Sofa bed + 1 Queen bedBathtub in its photosBalcony in its photos
- Richard Meier Executive Suite35 m²1 Queen bedBathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
If room condition matters to you
Here, 6 of the 11 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Rome
The nearest first, with our score for each.
How we know
278 reviews counted · 88 photos checked · updated 11 October 2026
- We collected this hotel's 869 most recent reviews from Google, Tripadvisor and the Booking network. 278 of them describe a stay in the last 2 years and are the ones counted here; the rest were 123 older, 146 in other languages, 302 with a score but no words and 20 about the restaurant rather than a stay.
- The hotel replied to 99 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 33 reviews mention a free upgrade, a cake or a gift.
- We looked at 88 photos: the first 28 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.