Hotel Smeraldo
3-star hotel · Sant'Eustachio, Rome
Long Weekend score
GoodNo serious reports. in 299 reviews
Guests rate nearly every hotel highly: half the hotels in Rome are rated 9.0 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 57% of Rome hotels
- 90% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 57% of Rome hotels. Compared with 7,758 hotels in Rome. Counts for 50% of the score.
- 90% of guest comments are praise. 825 praise, 92 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $300 a nighttypical for two, before tax · from $145
- 10 min walkto the Pantheon
- 299 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 10 min walk to the Pantheon732 m by road
- Staff236 praise · 5 complain
- Location228 praise · 0 complain
- Breakfast174 praise · 2 complain
- Cleanliness103 praise · 1 complain
Against
- Room size54 complain · 15 praise
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: staff (236 guests). Weakest: room size, where 54 of the 69 who mention it complain.
Location2280Strength
Great location in central Rome, close to quite a few of the historical attractions.
Booking network, September 2026, rated 10/10 by this guest
Roscioli is right across the street!
Booking network, July 2026, rated 9/10 by this guest
Breakfast1742Strength
Breakfast was absolutely delicious, I wish all our morning coffees were as good everywhere!
Booking network, July 2026, rated 10/10 by this guest
Lovely rooms to rest in, amazing service, breakfast is delicious with its amount of options.
Google, March 2026, rated 4/5 by this guest
We’re not in room much so could live with lack of space
Booking network, April 2026, rated 8/10 by this guest
Cleanliness1031Strength
A nice and pretty clean hotel that’s well equipped in regards of hygiene and the bathroom.
Google, July 2026, rated 5/5 by this guest
The rooms were spotless (including the ceiling vents), the beds were comfortable, the breakfasts were varied and delicious, and the location is great.
Tripadvisor, March 2026, rated 5/5 by this guest
The bathroom was dirty, especially the shower.
Booking network, April 2026, rated 7/10 by this guest
Staff2365Strength
The staff was extremely accommodating and the location was within walking distance of all the places in Rome we were interested in visiting!
Booking network, April 2026, rated 10/10 by this guest
Staff were exceptional, Omar was really great.
Booking network, July 2026, rated 10/10 by this guest
Most disrespectful securty i have ever seen
Google, April 2026, rated 1/5 by this guest
Beds141Strength
The bed was super comfortable.
Booking network, June 2026, rated 10/10 by this guest
Our room was quite small but clean with a nice bed, you don‘t need more for a city trip.
Google, April 2026, rated 5/5 by this guest
My only 2 “complaints” were that I would have liked softer pillows and a Kuerig instead of a hot water kettle.
Google, October 2026, rated 5/5 by this guest
Room condition121Strength
Great hotel, clean, new, rich breakfast, you can also find kosher fruits, excellent air conditioning in the summer!
Google, September 2026, rated 5/5 by this guest
The whole hotel had just had a refurb and it’s all been done really well.
Tripadvisor, July 2026, rated 5/5 by this guest
Value123Mostly good
Helpful staff, clean, good value and our wing was newly renovated
Booking network, July 2026, rated 10/10 by this guest
A lot of fun for your money :)
Tripadvisor, April 2026, rated 5/5 by this guest
prezzo e dimensioni camera
Booking network, May 2026, rated 7/10 by this guest
Views116Mostly good
I enjoyed the rooftop view and the breakfast was delicious.
Tripadvisor, April 2026, rated 5/5 by this guest
Rooftop terrace with a beautiful view, on the top floor of course.
Google, March 2026, rated 5/5 by this guest
My room was quite small and also the view from the window was on a wall, still I understand that is what you get for the price which was appx 200 Euro per night.
Booking network, April 2026, rated 9/10 by this guest
Quiet at night2019Split
Extremely noisy so we got very little sleep.
Booking network, April 2026, rated 7/10 by this guest
The walls are paper thin so expect noise at night
Booking network, April 2026, rated 9/10 by this guest
We were in the adjacent building, room 321, and there was a noticeable motor sound of the air conditioning cycling on and off.
Booking network, September 2026, rated 9/10 by this guest
Room size1554Weak spot
It was super tiny, but very high end.
Google, September 2026, rated 5/5 by this guest
The service was great, the place is super clean and well located, but the rooms and bathroom are tiny!
Google, September 2026, rated 3/5 by this guest
The rooms are small, but very clean.
Tripadvisor, May 2026, rated 5/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 846 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 5 of 299 reviews.
Heating and air conditioning5 of 2991 in 60 reviews
The AC did not work well in the room, and would not get below 25 degrees.
Booking network, August 2026, rated 8/10 by this guest
The only issue was the air conditioning was not very strong and we were visiting during an extreme heatwave.
Booking network, June 2026, rated 8/10 by this guest
Not as shown or booked3 of 2991 in 100 reviews
The pictures online did not portray how small the room actually was in size.
Booking network, March 2026, rated 8/10 by this guest
A booking not honoured3 of 2991 in 100 reviews
When my daughter and I arrived at the hotel, we discovered that our reservation had been canceled.
Tripadvisor, May 2026, rated 5/5 by this guest
What makes the situation even worse is that I specifically booked accommodation in the additional building, yet I was placed in the main building without any clear explanation as to why.
Google, September 2026, rated 1/5 by this guest
Complaints the hotel left unresolved3 of 2991 in 100 reviews
When I asked for a new room, they told me they were fully booked even though I saw available rooms when I booked a few hours prior to arrival.
Google, May 2026, rated 3/5 by this guest
Our room 213 had a bit of an obnoxious odor that no one was able to remedy even though it was attempted .
Booking network, May 2026, rated 9/10 by this guest
The lift3 of 2991 in 100 reviews
Elevator a little small but nice and clean & modern
Booking network, May 2026, rated 10/10 by this guest
The elevator was rather small and dated, and there was occasionally some noise from a nearby courtyard.
Booking network, June 2026, rated 9/10 by this guest
Serious reports
None found in 299 reviews.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: bar (1), private balcony (7).
The hotel says it has no swimming pool, spa or gym.
Price, place and rooms
Price
$300 is a typical night, from 304 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $162Dearest month: May 2027, $381
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The Pantheon is 732 m away by road, about 10 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest shop: Carrefour1 min walk89 m by road
- Nearest main road: Lungotevere De' Cenci310 m
- The Pantheon10 min walk732 m by road
- The Trevi Fountain18 min walk1.3 km by road
- The Colosseum23 min walk1.7 km by road
- St. Peter's Basilica2.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 8 to 70 m².
- Single Room - Annex8 m²Sleeps 1
- Single Room with Balcony10 m²Sleeps 1Balcony
- Small Double or Twin Room - Annex12 m²Sleeps 2
- Small Double or Twin Room12 m²Sleeps 2
- Superior Double or Twin Room with Balcony15 m²Sleeps 2Balcony
- Superior Double or Twin Room15 m²Sleeps 2
The other 8 room types
- Superior Double or Twin Room - Annex16 m²Sleeps 2
- Comfort Double Room with Internal View17 m²Sleeps 2A view, going by the room's name
- Premium Double Room - Annex19 m²Sleeps 3
- Premium Double Room19 m²Sleeps 3
- Deluxe Room Dependence25 m²Sleeps 31 Twin bed + 1 Queen bed
- Junior Suite with Terrace30 m²Sleeps 31 Queen bed + 1 Sofa bedBalcony
- Suite with Balcony40 m²Sleeps 42 Sofa bed + 1 Queen bedBalcony
- Family Suite70 m²Sleeps 52 Twin bed + 1 Sofa bed + 1 Queen bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.1 out of 10. 57% of the 7,758 hotels in Rome are rated lower, and a typical one is rated 9.0.
Every review site, out of 100
27 Google reviewers ticked "Quiet", yet 19 guests complain about noise.
If room size matters to you
Here, 54 of the 69 guests who mention room size complain. These nearby hotels do better on it.
More hotels in Rome
The nearest first, with our score for each.
How we know
299 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 850 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 162 older, 142 in other languages and 247 with a score but no words.
- The hotel replied to 8 of its 200 newest Google reviews.
- 8 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.