Citrus Sukhumvit 11 by Compass Hospitality
4-star hotel · Watthana, Bangkok
Long Weekend score
Good1 serious report in 268 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in Bangkok are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 59% of Bangkok hotels
- 85% of guest comments are praise
- 87% of guest photos show no damage
How this score is made
- Rated higher than 59% of Bangkok hotels. Compared with 1,626 hotels in Bangkok. Counts for 50% of the score.
- 85% of guest comments are praise. 414 praise, 72 complain. Counts for 30% of the score.
- 87% of guest photos show no damage. 52 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $52 a nighttypical for two, before tax · from $45
- 11 min walkto the nearest station
- 268 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Staff164 praise · 11 complain
- Location94 praise · 7 complain
- Cleanliness64 praise · 3 complain
- Value20 praise · 2 complain
- Food13 praise · 1 complain
Against
- Quiet at nightcomplaints falling: 10.5 in 100 a year ago, 6.1 now18 complain · 14 praise
What guests reported
What guests say
268 reviews from the last 2 years. Most praised: staff (164 guests). Weakest: quiet at night, where 18 of the 32 who mention it complain.
Cleanliness643Strength
Very nice Hotel, clean rooms and breakfast buffet was nice.
Booking network, December 2025, rated 10/10 by this guest
Staff was great, rooms are clean,beds were comfortable (hard to find this is Thailand) room was spacious, location is perfectly located for easy access to everything you want.
Booking network, June 2026, rated 10/10 by this guest
a new bath twol was with shit.
Booking network, May 2026, rated 6/10 by this guest
Staffcomplaints rising: 2.6 in 100 a year ago, 4.3 now16411Strength
Staff were fully cooperative and friendly, willing support when help is seeked.
Booking network, January 2026, rated 9/10 by this guest
Cleanness,Fantastic staffs good attitude & location excellent
Booking network, January 2026, rated 9/10 by this guest
shower pipe had a leak and the reception staff could be a bit more helpful when directing, i like to see customer centric services, could have more english language TV channels, prefer news and music
Booking network, February 2026, rated 7/10 by this guest
Location947Strength
Very close to up market area.
Google, May 2026, rated 4/5 by this guest
The location is super convenient and close to everything.
Google, October 2026, rated 5/5 by this guest
Maybe tucked a little further from the main areas than i would of hoped for but besides that its fine.
Booking network, March 2026, rated 7/10 by this guest
Food131Strength
The staff was great and the on-site restaurant Munch was really good.
Google, August 2026, rated 5/5 by this guest
Staff was so friendly and food was amazing!
Booking network, March 2026, rated 8/10 by this guest
Value202Strength
Location, staff, amenities, hygiene, and price are all great.
Booking network, June 2026, rated 10/10 by this guest
Good value and location to the Bumrungrad hospital.
Booking network, December 2025, rated 8/10 by this guest
Room condition73Mostly good
Modern hotel and staff is friendly.
Booking network, October 2025, rated 10/10 by this guest
The furniture and facilities are new.
Google, September 2026, rated 5/5 by this guest
Good place in nana street
Booking network, August 2025, rated 9/10 by this guest
Room size117Mostly good
The rooms are very neet and spacious.
Google, May 2026, rated 5/5 by this guest
Rooms very clean and spacious better than most.
Booking network, June 2026, rated 10/10 by this guest
There room picture shown very big but actual room size very small
Booking network, June 2026, rated 2/10 by this guest
Breakfastcomplaints rising: 5.3 in 100 a year ago, 7.8 now2720Split
Poor breakfast not geared up for Westerns.
Booking network, August 2026, rated 5/10 by this guest
Breakfast was adequate but very busy
Booking network, February 2026, rated 7/10 by this guest
Their breakfast was not good .
Booking network, February 2026, rated 10/10 by this guest
Quiet at nightcomplaints falling: 10.5 in 100 a year ago, 6.1 now1418Split
So the noise can get through the window.
Booking network, May 2026, rated 8/10 by this guest
Room was comfy ect but it was a connecting room which was very loud from next door and from partying outside
Google, May 2026, rated 3/5 by this guest
The only downside is the soundproofing.
Google, July 2026, rated 4/5 by this guest
Too few mentions to judge: beds and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,082 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 10 of 268 reviews.
Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 4.3 now10 of 2681 in 27 reviews
I was staying there and check out at june 18 i forgot my earings im in room 812 that day at 8th floor i send them email but they didnt email me back.
Google, June 2026, rated 1/5 by this guest
Expressing concerns doesn't reach the management because only the staff respond, telling the security guards that if parking isn't allowed, customers shouldn't be able to hail a taxi.
Google, June 2026, rated 1/5 by this guest
Problems in the bathroomcomplaints rising: 0.0 in 100 a year ago, 2.2 now5 of 2681 in 54 reviews
The bathroom shower cubicle was leaking.
Booking network, January 2026, rated 8/10 by this guest
Unexpected charges and refunds3 of 2681 in 89 reviews
But they shared THB 800 more for early check in , which looks could be avoid
Booking network, June 2026, rated 6/10 by this guest
We had agreed on 500 baht, but the driver changed it to 600 baht at the last moment.
Google, October 2026, rated 2/5 by this guest
Heating and air conditioning3 of 2681 in 89 reviews
It was a bit noisy and the temperature felt uneven.
Booking network, December 2025, rated 9/10 by this guest
Something broken in the room3 of 2681 in 89 reviews
The fridge was not a fridge - not COLD at all.
Booking network, October 2025, rated 7/10 by this guest
Serious reports
1 in 268 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 268 reviews
When we returned in the evening, the entire 500 Thai Baht cash was missing, while the Indian currency kept in the same location remained untouched.
Google, June 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
8 of the 60 guest photos we checked show damage or dirt (13%).
Guest photos showing damage or dirt8 of 6013%
Of 60 guest photos, 8 show damage or dirt: stains in 5, mould or damp in 2, litter or dirty water in 1 and dirty surfaces in 1, and some photos show more than one. Of the hotel's own 40, 1 do.
Guests’ photos confirm: restaurant (3).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$52 is a typical night, from 241 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: May 2027, $46Dearest month: Aug 2027, $74
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Agoda$51
- hotelscombined.co.th$52
- Vio.com$52
- kayak.co.th$52
- deals.etrip.net$52
- deals.goseek.com$52
- airasia.com$54
- reservation.citrus11sukhumvit.com · the hotel itself$56
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 854 m away by road, about 11 minutes on foot. There are 12 bars or clubs within 200 metres.
- Nearest shop: 7-Eleven1 min walk97 m by road
- Nearest main road: Phetchaburi Road460 m
- Nearest station11 min walk854 m by road
- Khao San Road7.3 km
- Chatuchak Market8.1 km
- The Grand Palace8.5 km
- Wat Arun9.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 20 to 55 m².
- Superior Room20 m²Sleeps 21 Queen bed + 2 Twin bed
- Standard Double Or Twin Room20 m²Sleeps 2
- Deluxe Room25 m²Sleeps 21 Double bed
- Deluxe Triple26 m²Sleeps 31 King bed
- Deluxe with Bunk Bed28 m²Sleeps 4
- Deluxe Room28 m²Sleeps 21 Double bed
The other 6 room types
- Deluxe Triple Room28 m²Sleeps 31 Twin bed + 1 Queen bed
- Family Room30 m²Sleeps 42 Queen bed
- Family Two-Bedroom44 m²Sleeps 4
- One-Bedroom Suite55 m²Sleeps 3
- Two-Bedroom Premier ( 6 Person )55 m²Sleeps 6
- One Bedroom Suite with Bunk Bed55 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 59% of the 1,626 hotels in Bangkok are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
14 Google reviewers ticked "Quiet", yet 18 guests complain about noise.
If quiet at night matters to you
Here, 18 of the 32 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in Bangkok
The nearest first, with our score for each.
How we know
268 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 816 most recent reviews from Google, Tripadvisor and the Booking network. 268 of them describe a stay in the last 2 years and are the ones counted here; the rest were 60 older, 115 in other languages, 370 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 24 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.