Canal Loft Hotel
2-star hotel · Chinatown, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 10% of New York hotels
- 55% of guest comments are praise
- 52% of guest photos show no damage
How this score is made
- Rated higher than 10% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 55% of guest comments are praise. 237 praise, 192 complain. Counts for 30% of the score.
- 52% of guest photos show no damage. 31 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- From $67 a nightdorm beds for two, before tax
- 5 min walkto Grand Street station
- 258 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceGrand Street is 382 m away
- Location53 praise · 1 complain
Against
- Guest photos show wear and dirt29 of the 60 photos guests took, and 0 of the hotel's 40
- Cleanliness63 complain · 49 praise
- Room condition32 complain · 7 praise
- Quiet at night28 complain · 13 praise
- Something broken in the room41 of 258 guests
What guests reported
What guests say
258 reviews from the last 2 years. Most praised: location (53 guests). Weakest: cleanliness, where 63 of the 112 who mention it complain.
Location531Strength
The most positive thing about this hotel is you can walk to plenty of bars and restaurants.
Google, May 2026, rated 3/5 by this guest
In the heart of Chinatown, conveniently located near the subway and several cheap and good restaurants.
Tripadvisor, May 2026, rated 3/5 by this guest
The location is away from everything so long subway rides.
Booking network, September 2025, rated 2/10 by this guest
Beds214Mostly good
Large rooms, comfortable bed.
Google, October 2025, rated 5/5 by this guest
This is a no-frills hotel, but we had a clean room, hot shower, and a comfortable king sized bed.
Booking network, March 2025, rated 8/10 by this guest
The walls were spackled but not painted, carpet was dirty, two flat pillows on a full size bed and when we asked for more pillows they gave us little throw pillows in pillow cases.
Booking network, June 2025, rated 4/10 by this guest
Valuecomplaints falling: 4.5 in 100 a year ago, 0.0 now339Mostly good
Great experience and affordable
Google, August 2026, rated 5/5 by this guest
Excellent value for money, very friendly and attentive staff.
Google, May 2025, rated 5/5 by this guest
So expensive for what it was.
Booking network, May 2025, rated 4/10 by this guest
Room sizecomplaints falling: 4.0 in 100 a year ago, 1.7 now129Split
The room was small and didn’t offer any fridge, microwave, or shampoo.
Booking network, May 2025, rated 6/10 by this guest
The room was small, and missing basic features such as a phone, full length mirror and a good chunk of the outlets didnt work.
Booking network, September 2025, rated 4/10 by this guest
Good place to have as a base to explore Manhattan, wish there was more space for luggage in the room.
Google, September 2025, rated 3/5 by this guest
Staffcomplaints rising: 15.1 in 100 a year ago, 27.1 now4946Split
And the receptionist rudely said " so what do you want me to do?" No refunds of any kind offered.
Google, February 2026, rated 1/5 by this guest
If you are on a budget…okay, clean room, clerk at the receiver not friendly, marijuana odor as soon as you step out of the elevator.
Google, July 2026, rated 4/5 by this guest
Receptionist was rude, no greeting or conversation upon arrival/ check in.
Google, August 2026, rated 1/5 by this guest
Cleanliness4963Split
Grubby looking hotel, certainlt NOT like the photos.
Booking network, October 2025, rated 6/10 by this guest
The only issue was that they took a long time to change the sheets; we had to go to reception to report that they still hadn't cleaned on the fourth day.
Google, October 2026, rated 4/5 by this guest
The linens were stained, and there was trash in front of the door of my room.
Google, June 2026, rated 1/5 by this guest
Quiet at night1328Weak spot
Just an awful experience with noisy street.
Google, July 2026, rated 1/5 by this guest
The rooms facing the street are a bit noisy because it is in a busy area.
Google, November 2025, rated 4/5 by this guest
From the room, it was possible to hear a lot of siren and truck noise at night, which was a little annoying, but I personally found it quiet and it didn't bother me that much.
Google, September 2026, rated 5/5 by this guest
Room condition732Weak spot
Bathroom could use some upgrades with the toilet seat and cleanliness of the shower.
Tripadvisor, September 2026, rated 1/5 by this guest
Internet is in and out, the room has multiple cracks and holes.
Google, May 2026, rated 2/5 by this guest
The renovation is not very fresh, dirty spots on the carpet, bedding and towels.
Booking network, August 2025, rated 8/10 by this guest
Too few mentions to judge: views, breakfast and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 745 Google ratings
Problems guests raised
Raised most: something broken in the room, in 41 of 258 reviews.
Something broken in the room41 of 2581 in 6 reviews
The tv screen was heavily damaged and holes on the closet walls but other than that it was great.
Google, May 2026, rated 5/5 by this guest
The room was poorly lit, and there was no TV remote despite repeatedly requesting one.
Google, May 2025, rated 1/5 by this guest
Unexpected charges and refundscomplaints rising: 12.6 in 100 a year ago, 23.7 now39 of 2581 in 7 reviews
When I booked my Room was 2 twins bed when i arrived i have been told only one queen bedroom left even i was show that email for proof but front desk told me only one left either your live or left it's ridiculous never happens in any other hotel before also they didn't give me any money back for…
Google, October 2026, rated 1/5 by this guest
They ignored my emails and charged the full 4-night stay.
Google, February 2026, rated 1/5 by this guest
Complaints the hotel left unresolved24 of 2581 in 11 reviews
I’ve contacted them several times and have been getting the runaround.
Google, March 2026, rated 1/5 by this guest
I made a double booked reservation by mistake and the hotel charged the whole $800 when I didn’t even do the check in, she said she couldn’t help because the reservation was already cancelled and that it was up to the 3rd party (Hotels.com) in this case, and Hotels said that Canal Loft didn’t want…
Google, April 2026, rated 1/5 by this guest
Insects or pests22 of 2581 in 12 reviews
Unsatisfactory customer service, no room cleaning, stingy with the toilet paper and please take note there are Roaches 🪳 .
Google, November 2025, rated 2/5 by this guest
Cockroaches in the bathroom.
Booking network, August 2025, rated 2/10 by this guest
Unpleasant surroundingscomplaints rising: 5.0 in 100 a year ago, 15.3 now19 of 2581 in 14 reviews
I don't recommend it; it feels like an unsafe and unpleasant area.
Google, June 2026, rated 2/5 by this guest
Nothing was acceptable it was the dirtiest neighborhood and hotel bad location poor services no amenities & I will never return pls charge the rating on this property to.poor
Booking network, June 2025, rated 2/10 by this guest
Not as shown or booked18 of 2581 in 14 reviews
Pictures are super deceiving.
Google, May 2026, rated 2/5 by this guest
The room looked nothing like the photos, the bed was dirty, the carpet was stained and there was a bad odor.
Booking network, April 2025, rated 2/10 by this guest
Serious reports
15 in 258 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard9 of 258 reviews
When we open the room, the small room was filled with moldy smell and there was cockroach on the wall.
Google, August 2025, rated 1/5 by this guest
Modular closet was detached from wall and almost came crashing down on me when I opened the door.
Booking network, April 2025, rated 6/10 by this guest
Bed bugs or bites4 of 258 reviews
I immediately left the room, showed the images of the bed bug infestation to the front desk employee, and was told I could not get a refund.
Google, July 2026, rated 1/5 by this guest
If you don't mind waking up covered in bed bug bites stay here!!!
Google, July 2025, rated 1/5 by this guest
Someone fell ill2 of 258 reviews
The environment became so unpleasant that I vomited a couple of times during our stay and constantly felt sick from the smell and air inside the hotel.
Google, September 2026, rated 1/5 by this guest
Now I have to go to urgent care because I’m bit and allergic to bedbugs.
Google, June 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
29 of the 60 guest photos we checked show damage or dirt (48%).
Guest photos showing damage or dirt29 of 6048%
Of 60 guest photos, 29 show damage or dirt: stains in 15, dirty surfaces in 6, peeling paint or cracks in 6 and pests in 5, and some photos show more than one. Of the hotel's own 40, 0 do.
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
Dorm beds for two start at $67 a night, from 281 dates checked in the coming year.
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Grand Street station is 382 m away by road, about 5 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest shop: Highline1 min walk66 m by road
- Nearest station: Grand Street5 min walk382 m by road
- The Brooklyn Bridge27 min walk2.0 km by road
- The Empire State Building4.1 km
- Times Square4.9 km
- Rockefeller Center5.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
4 room types.
- Standard Room 1 Queen Bed City ViewNot statedSleeps 2A view, going by the room's name
- Basic Shared Dormitory, Mixed DormNot statedSleeps 1
- Standard Room 2 Twin Beds City ViewNot statedSleeps 2A view, going by the room's name
- Standard Room 1 King Bed City ViewNot statedSleeps 2A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7 out of 10. Only 10% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
14 Google reviewers ticked "Quiet", yet 28 guests complain about noise.
More hotels in New York
The nearest first, with our score for each.
How we know
258 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 512 most recent reviews from Google, Tripadvisor and the Booking network. 258 of them describe a stay in the last 2 years and are the ones counted here; the rest were 154 older, 21 in other languages and 79 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 0 in every 100 reviews thank a staff member by name.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.