Moxy NYC Lower East Side
3-star hotel · Lower East Side, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 95% of New York hotels
- 78% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 95% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 78% of guest comments are praise. 474 praise, 132 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $394 a nighttypical for two, before tax · from $156
- 2 min walkto the nearest station
- 290 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 148 m away
- Staff185 praise · 25 complain
- Location129 praise · 0 complain
- Cleanliness53 praise · 8 complain
- Food15 praise · 2 complain
Against
- On a main road: Bowery22 m from the building
- Room size43 complain · 8 praise
- Quiet at night17 complain · 8 praise
- Value15 complain · 9 praise
- Unexpected charges and refunds29 of 290 guests
What guests reported
What guests say
290 reviews from the last 2 years. Most praised: staff (185 guests). Weakest: room size, where 43 of the 51 who mention it complain.
Location1290Strength
Love the location, hospitality, service and overall vibe.
Tripadvisor, August 2026, rated 5/5 by this guest
Solid hotel, decent location.
Google, March 2026, rated 4/5 by this guest
Staff18525Strength
Staff are really friendly and helpful.
Booking network, August 2026, rated 8/10 by this guest
The staff was very friendly and helpful, even for those who don't speak English.
Google, June 2026, rated 5/5 by this guest
The lack of breakfast and the rude staff on the coffee stand.
Booking network, July 2026, rated 8/10 by this guest
Food152Strength
The hotel vibe overall was super cool and chill with great dining and cocktail options on site.
Tripadvisor, August 2026, rated 5/5 by this guest
This hotel have amazing location the front desk Jessica she is so helpful king great customer service very polite and nice person The roof top is a plus the Restaurant amazing even the cafeteria the pastry makes me feel like in Paris the guys are very nice and helpful and the people in the bar…
Google, July 2026, rated 5/5 by this guest
Heads up, food in the hotel is slim pickings.
Google, May 2026, rated 3/5 by this guest
Room condition142Strength
The hotel is beautifully maintained and well designed.
Tripadvisor, July 2026, rated 5/5 by this guest
A true modern luxury experience.
Tripadvisor, October 2026, rated 5/5 by this guest
Very modern with lots of restaurants, but you can also tell it's an older building with fresh paint in the rooms.
Google, May 2026, rated 5/5 by this guest
Cleanliness538Strength
The energy and cleanliness of this hotel are 10/10.
Tripadvisor, September 2026, rated 5/5 by this guest
Excellent walking location to many neighbourhoods, clean rooms and truly exceptional service.
Google, August 2026, rated 5/5 by this guest
Bed was uncomfortable and sheets were not clean.
Google, May 2026, rated 1/5 by this guest
Beds224Mostly good
Comfortable bed in a room that strategically uses all the space.
Tripadvisor, August 2026, rated 5/5 by this guest
Very very clean and the bed is so comfortable
Booking network, August 2026, rated 10/10 by this guest
The bed had a sink hole in the middle.
Booking network, April 2026, rated 5/10 by this guest
Views309Mostly good
Great, cool hotel, perfect location and super view!
Tripadvisor, August 2026, rated 5/5 by this guest
Stylish hotel in great location with gorgeous views and roof bar.
Booking network, July 2026, rated 8/10 by this guest
Room is small and looks over a hideous alley.
Google, July 2026, rated 1/5 by this guest
Value915Weak spot
It was expensive for what we got - only $20 per day credit for the breakfast was not enough.
Booking network, May 2026, rated 8/10 by this guest
Clean, well-located hotel with great staff, but slightly overpriced
Booking network, July 2026, rated 8/10 by this guest
At that price point, I definitely expected a bit more.
Google, June 2026, rated 3/5 by this guest
Quiet at night817Weak spot
So there is music untill 4am which can be heard in your room
Booking network, May 2026, rated 9/10 by this guest
Very loud on Thursday and Friday night - music blasting into early morning hours
Booking network, May 2026, rated 6/10 by this guest
Metal hardware on wall transmitted sound from room to room- it holds bedside tables - so if someone sets down a glass or remote control it is loud
Booking network, June 2026, rated 9/10 by this guest
Room size843Weak spot
Rooms were incredibly small to the extent that you don’t want to spend any time there
Booking network, July 2026, rated 5/10 by this guest
Room is extremely small for 2, with no separate shower and toilet.
Booking network, September 2026, rated 8/10 by this guest
Tiny bedroom, had to store suitcase in the shower.
Booking network, June 2026, rated 6/10 by this guest
Breakfast17Weak spot
All they offer is buffet with filtered coffee with ultra processed packaged goods.
Booking network, April 2026, rated 7/10 by this guest
We also really enjoyed the coffee at breakfast each morning—it was a great way to start the day.
Tripadvisor, August 2026, rated 5/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,120 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 29 of 290 reviews.
Unexpected charges and refunds29 of 2901 in 10 reviews
They accidentally took out the bond twice so lucky we noticed and was dealt with swiftly.
Booking network, August 2026, rated 9/10 by this guest
Despite Booking.com confirming the resort fee was already included, the hotel appeared to charge it again.
Booking network, July 2026, rated 3/10 by this guest
Complaints the hotel left unresolved22 of 2901 in 13 reviews
After that, 5 attempts, including an intercontinental phone call with an agent of limited capability, but high level of arrogance - to no avail.
Booking network, August 2026, rated 3/10 by this guest
The manager did not offer a replacement or refund the payment for the room, claiming that the hotel is not responsible for the photos and descriptions on the Booking.com website.
Booking network, March 2026, rated 1/10 by this guest
A slow check-in10 of 2901 in 29 reviews
Vårt rum var inte klar när vi skulle checka in efter kl 3 på eftermiddagen.
Booking network, March 2026, rated 6/10 by this guest
We only got one hour before regular check in.
Booking network, May 2026, rated 9/10 by this guest
Not as shown or booked8 of 2901 in 36 reviews
Paid extra for a city view,end up with a wall outside my window , we could see little bit of the city from both sides of the building in front of of our window.At the check in , asian looking young lady wasn’t very nice .
Google, August 2026, rated 3/5 by this guest
A booking not honoured7 of 2901 in 41 reviews
Originally we were given a room which had a partial city view when we paid for a city view.
Booking network, July 2026, rated 8/10 by this guest
They also gave us the wrong room first but they did however change it when I questioned it.
Booking network, May 2026, rated 5/10 by this guest
Problems in the bathroom6 of 2901 in 48 reviews
The hot water takes a long time to arrive, so this causes a big waste of water in the shower
Booking network, April 2026, rated 9/10 by this guest
The toilet/shower setup is extremely uncomfortable: there are no proper walls, just a sliding door built into the “wardrobe”, so there is zero privacy.
Booking network, August 2026, rated 1/10 by this guest
Serious reports
3 in 290 reviews, most common first. Shown beside the score, never averaged into it.
Harassment or discrimination2 of 290 reviews
RACISM AGAINST BLACK GUESTS: Was not allowed to return to my room during a 4-night stay after a white door man did not recognize me.
Google, May 2026, rated 1/5 by this guest
Someone fell ill1 of 290 reviews
i just threw up my guts and my sinuses and throat still hurt.
Google, July 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: bar (4), private balcony (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$394 is a typical night, from 295 dates checked in the coming year.
Weekends cost 14% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $210Dearest month: Jun 2027, $536
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$400
- momondo.com$400
- Expedia$426
- Hotels.com$426
- travelocity.com$426
- accommodation.edreams.net$426
- cheaptickets.com$426
- Tripadvisor$430
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 148 m away by road, about 2 minutes on foot. There are 9 bars or clubs within 200 metres.
- Nearest main road: Bowery22 m
- Nearest shop: Cafecito2 min walk129 m by road
- Nearest station2 min walk148 m by road
- The Brooklyn Bridge30 min walk2.2 km by road
- The Empire State Building3.5 km
- Times Square4.3 km
- Rockefeller Center4.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
48 room types, from 15 to 546 m².
- Room Selected at Check-In15 m²Sleeps 21 super-king bed
- King Room - Mobility Accessible w/Roll In Shower15 m²Sleeps 2
- King Room with City View - Mobility Accessible w/Roll In Shower15 m²Sleeps 2A view, going by the room's name
- King Room - No View15 m²Sleeps 2A view, going by the room's name
- King Room with City View15 m²Sleeps 2A view, going by the room's name
- Executive King with City View15 m²Sleeps 2A view, going by the room's name
The other 42 room types
- King Room with Partial View15 m²Sleeps 2A view, going by the room's name
- King, Guest room, 1 King (Mobility Accessible w/Roll-in Shower)15 m²Sleeps 2
- King City View, Guest room, 1 King, City view (Mobility Accessible w/Roll-in Shower)15 m²Sleeps 2A view, going by the room's name
- Room, Multiple Beds (Mobility Accessible, Roll-in Shower)17 m²Sleeps 4
- Room, Multiple Beds17 m²Sleeps 4
- Quad Bunk, Guest room, 4 Twin bunk (Mobility Accessible w/Roll-in Shower)17 m²Sleeps 4
- Guest Room with 2 Bunk Beds17 m²Sleeps 4
- Double Room with Two Double Beds, City View and Roll-In Shower - Mobility Access/Hearing Accessible18 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds, City View and Roll-In Shower - Mobility Access18 m²Sleeps 4A view, going by the room's name
- King Room with City View - Hearing Accessible18 m²Sleeps 2A view, going by the room's name
- King Room with Partial City View18 m²Sleeps 2A view, going by the room's name
- Double Room with Two Double Beds and City View18 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds, City View and Roll-In Shower - Mobility Access/Hearing Accessible18 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds, City View and Roll-In Shower - Mobility Access18 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds and City View18 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds and City View - Hearing Accessible18 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds and City View - Hearing Accessible18 m²Sleeps 4A view, going by the room's name
- Double Double City View, Guest room, 2 Double, City view (Mobility Accessible w/Roll-in Shower)18 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds and City View - Mobility Accessible w/Roll In Shower18 m²Sleeps 4A view, going by the room's name
- King Room with City View and Roll-In Shower - Mobility Accessible18 m²Sleeps 2A view, going by the room's name
- King Room with City View18 m²Sleeps 2A view, going by the room's name
- Larger King Room with Landmark View and Roll-In Shower - Mobility Access/Hearing Accessible18 m²Sleeps 2A view, going by the room's name
- King Room with Partial City View - Hearing Accessible18 m²Sleeps 2A view, going by the room's name
- Double Room with Two Double Beds – City View18 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds18 m²Sleeps 4
- Corner King Room18 m²Sleeps 2
- Larger King Room with Panoramic View19 m²Sleeps 2A view, going by the room's name
- Larger King Room with Landmark View19 m²Sleeps 2A view, going by the room's name
- Room, 1 King Bed, City View (Terrace)51 m²Sleeps 2A view, going by the room's name
- Factory Loft Suite with Terrace and City View51 m²Sleeps 21 super-king bedBalconyA view, going by the room's name
- King Room165 m²Sleeps 2
- King Room - Hearing Accessible165 m²Sleeps 2
- King Room with Roll-In Shower - Mobility Accessible165 m²Sleeps 2
- King Room with Roll-In Shower - Mobility Access/Hearing Accessible165 m²Sleeps 2
- Room with Two Sets of Bunk Beds - Hearing Accessible186 m²Sleeps 4
- Room with Two Sets of Bunk Beds186 m²Sleeps 4
- Room with Two Sets of Bunk Beds and Roll-In Shower - Mobility Access186 m²Sleeps 4
- Double Room with Two Double Beds195 m²Sleeps 4
- Double Room with Two Double Beds - Hearing Accessible195 m²Sleeps 4
- Double Room with Two Double Beds and Roll-In Shower - Mobility Accessible195 m²Sleeps 5
- Double Room with Two Double Beds and Roll-In Shower - Mobility Access/Hearing Accessible195 m²Sleeps 5
- King Suite546 m²Sleeps 2Balcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.6 out of 10. 95% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If breakfast matters to you
Here, 7 of the 8 guests who mention breakfast complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
290 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 839 most recent reviews from Google, Tripadvisor and the Booking network. 290 of them describe a stay in the last 2 years and are the ones counted here; the rest were 111 older, 133 in other languages, 302 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 189 of its 200 newest Google reviews.
- 33 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.