HI New York City Hostel
3-star hostel · Upper West Side, New York
Long Weekend score
GoodNo serious reports. in 271 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 53% of New York hotels
- 85% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 53% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 85% of guest comments are praise. 447 praise, 76 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- From $79 a nightdorm beds for two, before tax
- 2 min walkto the nearest station
- 271 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 165 m away
- Location117 praise · 2 complain
- Staff111 praise · 18 complain
- Cleanliness97 praise · 14 complain
- Value51 praise · 5 complain
Against
- On a main road: Amsterdam Avenue31 m from the building
- Quiet at night30 complain · 10 praise
- The lift23 of 271 guests
- Heating and air conditioning18 of 271 guests
What guests reported
What guests say
271 reviews from the last 2 years. Most praised: location (117 guests). Weakest: quiet at night, where 30 of the 40 who mention it complain.
Location1172Strength
Trust me location was amazing you are in center.
Google, August 2026, rated 5/5 by this guest
Located close to Central Park and important museums.
Booking network, August 2026, rated 10/10 by this guest
This is not the hostels fault but Location is far from everything unfortunately , i thought being on the main island it would be better but you are a 30 min subway ride from most things.
Google, August 2026, rated 3/5 by this guest
Value515Strength
Best hostel to stay at in New York for the price.
Google, July 2026, rated 4/5 by this guest
Great location, fantastic price, and exceptionally nice staff who recommended an awesome 5-hour sightseeing route.
Google, September 2026, rated 5/5 by this guest
Only this time because of FIFA 100+ a night and the elevator can’t even work properly.
Google, July 2026, rated 5/5 by this guest
Beds202Strength
The rooms and beds are comfortable and the washrooms are fine.
Google, July 2026, rated 5/5 by this guest
The staff was great, the food was perfect, the bed was comfortable, the room was ideal.
Booking network, August 2026, rated 10/10 by this guest
1 star really only because the beds and pillows are pretty bad causing poor quality sleep.
Google, June 2026, rated 1/5 by this guest
Breakfast101Strength
Breakfast is reasonably priced and the coffee is delicious.
Google, July 2026, rated 5/5 by this guest
The breakfast in the Cafe (extra) was always a delight with a quite large menu of choices available in a small space.
Booking network, August 2026, rated 10/10 by this guest
Food192Strength
Although breakfast isn't included, there are sandwiches, salads, submarine sandwiches, tacos, and other food items downstairs, as well as typical New York drinks and coffee, making it worth a visit.
Google, August 2026, rated 4/5 by this guest
I’ve been to this hostel twice , & never was disappointed this hostel is really nice , with the best Big Apple Cafe!!
Google, May 2026, rated 5/5 by this guest
Cleanliness9714Strength
Lovely facilities, very comfortable rooms, and clean bathrooms.
Google, June 2026, rated 5/5 by this guest
Very nice affordable clean place in a nice location
Booking network, August 2026, rated 10/10 by this guest
The bathrooms weren't as clean, but that's because some people don't use them properly; they're messy.
Google, May 2026, rated 5/5 by this guest
Staff11118Strength
some kindness at front desk.
Google, May 2026, rated 2/5 by this guest
The staff were friendly and helpful, and the stay was comfortable.
Booking network, August 2026, rated 9/10 by this guest
The Black front desk staff member who was working that morning was extremely rude and unprofessional.
Google, July 2026, rated 1/5 by this guest
Room size122Strength
I stayed in a 10 bedroom female room, but it was a pretty big room.
Booking network, August 2026, rated 10/10 by this guest
I stayed in the 4-female dorm and it was spacious, with air conditioning all day, lockers, curtains, and a light/power outlet by the bed.
Google, July 2026, rated 5/5 by this guest
Quiet at night1030Weak spot
The room literally shakes when people are walking inside - it’s really disturbing during the night.
Google, May 2026, rated 1/5 by this guest
The air conditioning is incredibly noisy at night.
Google, August 2026, rated 3/5 by this guest
Great price, the bed was very comfortable, I was able to walk and get food, but some of the girls was rude making noise with their bags while other people slept and letting the door slam instead of considering others were sleeping.
Google, July 2026, rated 4/5 by this guest
Too few mentions to judge: room condition and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,774 Google ratings
Problems guests raised
Raised most: the lift, in 23 of 271 reviews.
The lift23 of 2711 in 12 reviews
Elevator takes too long, can be modernized I think
Booking network, September 2026, rated 9/10 by this guest
The elevator is so slow 😆 but there are stairs so no problem.
Booking network, September 2026, rated 8/10 by this guest
Heating and air conditioning18 of 2711 in 15 reviews
No mini fan in each pod I was sweating at one point.
Booking network, September 2026, rated 6/10 by this guest
AC was too loud and difficult to control.
Booking network, September 2026, rated 8/10 by this guest
Unexpected charges and refunds8 of 2711 in 34 reviews
People were noisy and wouldn’t let me sleep, no hot water at all, and they asked for additional money to keep my stuff for the day, and the worst part is that I payed for this pleasure 120$ for one bed in a dorm.
Google, October 2026, rated 1/5 by this guest
You need to pay for a lock
Booking network, August 2026, rated 10/10 by this guest
Complaints the hotel left unresolved8 of 2711 in 34 reviews
The staff told me that the first night’s AC issue had been a total fluke.
Google, June 2026, rated 3/5 by this guest
I have also sent an email and reached out via Booking.com, but have received no response.
Google, May 2026, rated 4/5 by this guest
Problems in the bathroom6 of 2711 in 45 reviews
One of my stays the shower handle was broken so we had to he smart in using and adjusting it.
Booking network, September 2026, rated 7/10 by this guest
the toilet flush was not always working.
Booking network, August 2026, rated 9/10 by this guest
Something broken in the room6 of 2711 in 45 reviews
Window was hard to lift and impossible to stay open.
Booking network, September 2026, rated 10/10 by this guest
Big spacious kitchen, 2 of the kettles dont work on the right side of the kitchen.
Google, October 2026, rated 4/5 by this guest
Serious reports
None found in 271 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: bar (8).
The hotel says it has no swimming pool, gym or hot tub.
Price, place and rooms
Price
Dorm beds for two start at $79 a night, from 297 dates checked in the coming year.
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked.
- Booking.com$163
- hostelworld.com$177
- bluepillow.com$177
- onboard.triptease.io$177
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 165 m away by road, about 2 minutes on foot.
- Nearest main road: Amsterdam Avenue31 m
- Nearest shop: Amsterdam Deli & Grocery1 min walk60 m by road
- Nearest station2 min walk165 m by road
- Rockefeller Center5.0 km
- Times Square5.1 km
- The Empire State Building6.2 km
- The Brooklyn Bridge11.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
17 room types, from 18 to 37 m².
- Private 4-Bed Room18 m²Sleeps 4
- Bed in Women's 4-Bed Dormitory19 m²Sleeps 1
- Bed in All-Gender 4-Bed Dormitory19 m²Sleeps 1
- Bed in Men's 4-Bed Dormitory19 m²Sleeps 1
- Bed in All-Gender 8-Bed Dormitory20 m²Sleeps 1
- Bed in Men's 8-Bed Dormitory20 m²Sleeps 1
The other 11 room types
- Bed in Women's 8-Bed Dormitory20 m²Sleeps 1
- Bed in All-Gender 12-Bed Dormitory30 m²Sleeps 1
- Bed in Men's 6-Bed Dormitory37 m²Sleeps 1
- Bed in Women's 12-Bed Dormitory37 m²Sleeps 1
- Bed in Men's 14-Bed Dormitory37 m²Sleeps 1
- Bed in Men's 12-Bed Dormitory37 m²Sleeps 1
- Bed in All-Gender 6-Bed Dormitory37 m²Sleeps 1
- Bed in Women's 6-Bed Dormitory37 m²Sleeps 1
- Bed in Men's 10-Bed Dormitory37 m²Sleeps 1
- Bed in Women's 10-Bed Dormitory37 m²Sleeps 1
- Bed in All-Gender 10-Bed Dormitory37 m²Sleeps 1
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.5 out of 10. 53% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
30 Google reviewers ticked "Quiet", yet 30 guests complain about noise, and Amsterdam Avenue runs 31 m away.
More hotels in New York
The nearest first, with our score for each.
How we know
271 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 887 most recent reviews from Google, Tripadvisor and the Booking network. 271 of them describe a stay in the last 2 years and are the ones counted here; the rest were 55 older, 160 in other languages, 400 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 116 of its 200 newest Google reviews.
- 6 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.