Best Western Plus: Pearl Creek Hotel
4-star hotel · Al Rigga, Dubai
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 45% of Dubai hotels
- 80% of guest comments are praise
- 75% of guest photos show no damage
How this score is made
- Rated higher than 45% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 80% of guest comments are praise. 264 praise, 65 complain. Counts for 30% of the score.
- 75% of guest photos show no damage. 45 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $117 a nighttypical for two, before tax · from $65
- 6 min walkto the nearest station
- 172 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 13 min walk to the Gold Souk960 m by road
- A station within walking distanceA station is 478 m away
- Location42 praise · 0 complain
- Breakfast37 praise · 4 complain
- Views28 praise · 0 complain
Against
- Guest photos show wear and dirt15 of the 60 photos guests took, and 0 of the hotel's 40
- Room conditioncomplaints falling: 14.7 in 100 a year ago, 7.2 now15 complain · 0 praise
- Unexpected charges and refundscomplaints rising: 2.9 in 100 a year ago, 4.3 now7 of 172 guests
What guests reported
What guests say
172 reviews from the last 2 years. Most praised: staff (101 guests). Weakest: room condition, where 15 of the 15 who mention it complain.
Location420Strength
A delightful meal with the best service…they are in the heart of Deira close at all shopping center very good service ❤️❤️❤️
Google, January 2026, rated 5/5 by this guest
Hôtel was very good and very good location staff was very good breakfast buffet good I Come every day for Dinner food was very good specially Mr.nafees (and Suzette giving a good service thank you soo much for your good service ❤️🙏🏽♥️😘
Tripadvisor, November 2025, rated 5/5 by this guest
Views280Strength
Perfect location and very reasonable price in Deira with the view on the Creek
Tripadvisor, October 2025, rated 4/5 by this guest
We had a wonderful stay at the hotel.Breakfast buffet was good with different options Restaurant manager Mr.Vijay and chef mr Ashok we're very responsive and humble and provided excellent service.All other service staff are very co-operative.overall best experience staying here and view from the…
Google, January 2026, rated 5/5 by this guest
Food121Strength
The food is so nice such good quality for such a good price .
Tripadvisor, November 2025, rated 5/5 by this guest
Breakfast374Strength
Break fast is very good..
Tripadvisor, November 2025, rated 5/5 by this guest
I really enjoyed my stay and especially the breakfast at pearl creek hotel.
Google, February 2026, rated 5/5 by this guest
Breakfast wasn't great but the fresh fruit was good .
Tripadvisor, November 2025, rated 5/5 by this guest
Staff10123Mostly good
Vijay for his awesome hospitality - he made our stay unforgettable 👍
Google, February 2026, rated 5/5 by this guest
My experience in this hotel is very good this is my seconds time i love the hotel the location and the workers, especially in the restorent Breakfast secation the Manger vijay he is very polite and sociable and helpfull person i hope i will be back another time to this hotel.
Google, March 2026, rated 5/5 by this guest
He vas extremely rude and unprofessional young guy.
Google, August 2026, rated 1/5 by this guest
Value72Mostly good
Very fair value and we were upgraded so the room was a suite, even if the facilities could use a bit of a facelift.
Tripadvisor, October 2025, rated 4/5 by this guest
Cleanlinesscomplaints falling: 23.5 in 100 a year ago, 8.7 now3720Mostly good
The room was cleaned daily, which we really appreciated.
Google, February 2026, rated 5/5 by this guest
Hotel is great and nice nite and clean beautifull view off room and compliment to the execeptional housekeeping team and the wanderfull breakfast , thanks to mr Ashfaq arslan rameez viraj and ali receptionpenst
Tripadvisor, November 2025, rated 5/5 by this guest
The hotel is very rundown, with dirty rooms, from lamps and curtains to tables and chairs.
Google, December 2025, rated 2/5 by this guest
Room conditioncomplaints falling: 14.7 in 100 a year ago, 7.2 now015Weak spot
A miserable hotel with a lazy staff..the rooms are are smelly and outdated with rotten smell..furniture mostly broken..don't make me start on the breakfast 🤮🤮🤮..Run away
Google, April 2026, rated 1/5 by this guest
Been staying here for the past 8 years, no upgrades to the rooms or ambience.
Google, February 2026, rated 2/5 by this guest
The Breakfast Restaurant is good but some furniture very old .looks not standered..
Tripadvisor, October 2025, rated 4/5 by this guest
Too few mentions to judge: pool, quiet at night, room size and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,057 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 7 of 172 reviews.
Unexpected charges and refundscomplaints rising: 2.9 in 100 a year ago, 4.3 now7 of 1721 in 25 reviews
There is no parking available, and if you want parking, you have to pay a fee, which wasn't mentioned during booking.
Google, June 2026, rated 2/5 by this guest
However, upon arrival at the hotel, they charge an additional fee for parking.
Google, April 2026, rated 2/5 by this guest
Complaints the hotel left unresolved6 of 1721 in 29 reviews
the acting manager, Ahmed and the guard Ganas was very much not willing to help.
Google, May 2026, rated 1/5 by this guest
After four days, you're still promised additional cards, but you still haven't received any, and you only have one card for four people.
Tripadvisor, July 2025, rated 1/5 by this guest
Parkingcomplaints rising: 0.0 in 100 a year ago, 4.3 now6 of 1721 in 29 reviews
Bad hotel, no parking, and the host's service was very poor.
Google, September 2026, rated 1/5 by this guest
No parking, staff require more potential and calmness
Google, August 2026, rated 3/5 by this guest
A booking not honoured5 of 1721 in 34 reviews
Many problems, i got king instead of twin that i booked online.
Google, April 2026, rated 2/5 by this guest
They told me they had “not received anything from Booking.com” and refused to provide the room, despite the booking being made and confirmed through the platform.
Google, August 2026, rated 1/5 by this guest
Problems in the bathroom5 of 1721 in 34 reviews
The smell from the bathroom 😷 difficult to adapt
Google, January 2026, rated 3/5 by this guest
Even when you turn maxim hot water, it still is pretty cold.
Tripadvisor, January 2025, rated 1/5 by this guest
Serious reports
2 in 172 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 172 reviews
We wake up to find bed bugs in our bed we notified staff but they did not care at all.
Booking network, April 2025, rated 2/10 by this guest
Something stolen1 of 172 reviews
This hotel has thieves working for them, my $500 went missing from my room safe!!!!
Tripadvisor, November 2024, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
15 of the 60 guest photos we checked show damage or dirt (25%).
Guest photos showing damage or dirt15 of 6025%
Of 60 guest photos, 15 show damage or dirt: pests in 5, stains in 4, peeling paint or cracks in 4 and dirty surfaces in 3, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (2), restaurant (3).
Price, place and rooms
Price
$117 is a typical night, from 205 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Nov 2026, $90Dearest month: Apr 2027, $161
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Booking.com$93
- billabook.com$95
- Vio.com$101
- deals.etrip.net$101
- h-en.reserving.com$102
- ae.bluepillow.com$105
- kayak.ae$106
- hotelscombined.ae$106
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 478 m away by road, about 6 minutes on foot.
- Nearest shop: kuwaiti supermarket2 min walk175 m by road
- Nearest main road: Al Maktoum Street317 m
- Nearest station6 min walk478 m by road
- The Gold Souk13 min walk960 m by road
- Dubai airport9.8 km
- The Burj Khalifa11.2 km
- Dubai Marina42.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 24 to 60 m².
- Standard Room, 1 King Bed, Non Smoking24 m²Sleeps 2
- Standard Room, 2 Twin Beds, Non Smoking24 m²Sleeps 2
- Deluxe Room, 2 Twin Beds, Non Smoking26 m²Sleeps 2
- Deluxe Room, 1 King Bed, Non Smoking26 m²Sleeps 2
- Deluxe Room, 3 Twin Beds, Non Smoking29 m²Sleeps 3
- Standard Room, Multiple Beds, Non Smoking30 m²Sleeps 4
The other 3 room types
- Family Room, Multiple Beds, Non Smoking30 m²Sleeps 3
- Suite, 1 King Bed, Non Smoking (Living Room)60 m²Sleeps 4
- Suite, Multiple Beds, Non Smoking60 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 45% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 15 of the 15 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
172 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 406 most recent reviews from Google, Tripadvisor and the Booking network. 172 of them describe a stay in the last 2 years and are the ones counted here; the rest were 140 older, 1 in other languages, 85 with a score but no words and 8 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 48 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.