Carlton Downtown Hotel
4-star hotel · DIFC, Dubai
Long Weekend score
GoodNo serious reports. in 226 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 54% of Dubai hotels
- 94% of guest comments are praise
- 85% of guest photos show no damage
How this score is made
- Rated higher than 54% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 94% of guest comments are praise. 382 praise, 23 complain. Counts for 30% of the score.
- 85% of guest photos show no damage. 51 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $139 a nighttypical for two, before tax · from $97
- 3 min walkto Financial Centre station
- 226 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceFinancial Centre is 219 m away
- Staff194 praise · 7 complain
- Location56 praise · 0 complain
- Cleanliness31 praise · 3 complain
- Breakfast29 praise · 2 complain
Against
- Guest photos show wear and dirt9 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition6 complain · 5 praise
What guests reported
What guests say
226 reviews from the last 2 years. Most praised: staff (194 guests). Weakest: room condition, where 6 of the 11 who mention it complain.
Location560Strength
Beautiful Location Professional Service I admire the breakfast the helpful and professional Tunisian Mahdi waiter the Welcoming Daughter maroua the Sevice Reception as beautiful really I had a nice experience and I plan to come back to this hotel again
Tripadvisor, November 2025, rated 4/5 by this guest
Great location close to my office and to my business contacts and an easy 5 mins to Dubai Mall.
Google, September 2026, rated 5/5 by this guest
Room size200Strength
The room is big and I really enjoyed my stay.
Tripadvisor, August 2026, rated 5/5 by this guest
I recommend the 1BR suite as it has ample space and made my stay comfortable- thank you to Mercy and her team!
Tripadvisor, October 2025, rated 5/5 by this guest
Staff1947Strength
I truly appreciate and would like to recommend Mr.Raphael and Mr.Myo from F&B and Ms.Jeish from Front Desk (don’t mind me if I wrote wrong spelling).
Tripadvisor, August 2026, rated 5/5 by this guest
Everyone is very kind and attentive.
Tripadvisor, January 2026, rated 5/5 by this guest
Worst service, asking for breakfast denied, before check out some one suddenly check rooms, disgusting.
Google, October 2026, rated 1/5 by this guest
Breakfast292Strength
We stayed for our 10th wedding anniversary and they kindly upgraded our room, they also left us a complimentary cake which was a nice gesture, breakfast was good, staff were friendly, hotel was clean.
Tripadvisor, October 2025, rated 5/5 by this guest
We stayed with a friend and we liked everything, the staff was very good, the service was great, the breakfasts were delicious, and the customer focus was good
Google, August 2026, rated 5/5 by this guest
Disappointed in food in morning.
Booking network, February 2025, rated 2/10 by this guest
Views242Strength
Amazing location 🤩 , Best view of sea and bhuj Khalifa 😍 , Atmosphere is so pleasent and view from above is so good, Rooms are so comfortable, Service of staff is so fabulous, best location for family and friends to visit...Lovely ❤️🎀
Tripadvisor, October 2025, rated 5/5 by this guest
Mr Ankush at front office gave us a fantastic room with good view and space.
Tripadvisor, February 2026, rated 5/5 by this guest
The hotel is well positioned, the rooms were clean, the burj khalifa side is useless (since the hotel has a large marketing sticker on the outside).
Google, October 2026, rated 4/5 by this guest
Cleanliness313Strength
Well simply very nice, comfortable clean .
Google, September 2026, rated 5/5 by this guest
The hotel is clean, comfortable and very well maintained, with attentive and helpful staff throughout the stay.
Google, August 2026, rated 5/5 by this guest
The mattresses smell dirty, like falafel.
Google, August 2026, rated 2/5 by this guest
Value81Strength
Romms are neat, returning back the value you paid for.
Tripadvisor, September 2026, rated 5/5 by this guest
The hotel is really nice for its price and the service and room size are excellent.
Google, October 2026, rated 5/5 by this guest
Food152Strength
Chef George - with special magical power in making mutton & chicken keema.
Tripadvisor, July 2026, rated 5/5 by this guest
Very good hotel, very good food, very good staff, very good location, very good view in the center of the city, thanks to the waitress Ali
Tripadvisor, December 2025, rated 5/5 by this guest
Room condition56Split
The service is good, but the hotel facilities are outdated, the carpets have an odor, and the rooms lack basic necessities such as an ironing board, iron, toothbrush, and premium bath soap.
Google, September 2026, rated 2/5 by this guest
Advice to Hotel Management : It is time to renovate the rooms and have the modern amenities, at times the room felt dated.
Tripadvisor, January 2026, rated 4/5 by this guest
Good hotel somewhat walls where kind off ruined not painted good
Google, September 2026, rated 3/5 by this guest
Too few mentions to judge: pool, quiet at night and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,949 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 6 of 226 reviews.
Complaints the hotel left unresolved6 of 2261 in 38 reviews
The sales team said no because the temporary available rooms were larger.
Google, October 2026, rated 4/5 by this guest
The travel desk lady however asked for feedback but there was nothing to do about it.
Tripadvisor, October 2026, rated 4/5 by this guest
Serious reports
None found in 226 reviews.
Photos, checked
9 of the 60 guest photos we checked show damage or dirt (15%).
Guest photos showing damage or dirt9 of 6015%
Of 60 guest photos, 9 show damage or dirt: dirty surfaces in 5, broken fittings in 2, building work in 2 and pests in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (4), restaurant (2), bar (2), bathtub (4).
Price, place and rooms
Price
$139 is a typical night, from 303 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Nov 2026, $100Dearest month: Jan 2027, $152
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- amimir.com$96
- Agoda$100
- ae.bluepillow.com$102
- kayak.ae$104
- hotelscombined.ae$104
- Vio.com$108
- deals.etrip.net$108
- Trip.com$110
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Financial Centre station is 219 m away by road, about 3 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Sheikh Zayed Road (north)67 m
- Nearest shop: Buymode1 min walk82 m by road
- Nearest station: Financial Centre3 min walk219 m by road
- The Burj Khalifa2.5 km
- The Gold Souk8.9 km
- Dubai airport16.8 km
- Dubai Marina35.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
6 room types, from 42 to 125 m².
- Deluxe Room42 m²Sleeps 31 King bedBathtub
- Classic One Bedroom Suite52 m²Sleeps 4Bathtub
- Premium One Bedroom Suite70 m²Sleeps 4Bathtub
- Deluxe Two Bedroom Suite75 m²Sleeps 5Bathtub
- Panoramic Suite84 m²Sleeps 41 King bedBathtub
- Panoramic two bed room suite125 m²Sleeps 5Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 54% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 6 of the 11 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
226 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 404 most recent reviews from Google, Tripadvisor and the Booking network. 226 of them describe a stay in the last 2 years and are the ones counted here; the rest were 67 older, 2 in other languages, 91 with a score but no words and 18 about the restaurant rather than a stay.
- The hotel replied to 193 of its 200 newest Google reviews.
- 65 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.