Shangri-La Dubai
5-star hotel · Trade Center First, Dubai
Long Weekend score
StrongNo serious reports. in 284 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 95% of Dubai hotels
- 94% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 95% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 94% of guest comments are praise. 385 praise, 25 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $249 a nighttypical for two, before tax · from $132
- 9 min walkto Financial Centre station
- 284 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceFinancial Centre is 686 m away
- Staff231 praise · 6 complain
- Location34 praise · 0 complain
- Breakfast26 praise · 3 complain
- Views25 praise · 0 complain
Against
- Room conditioncomplaints falling: 5.4 in 100 a year ago, 2.6 now10 complain · 0 praise
What guests reported
What guests say
284 reviews from the last 2 years. Most praised: staff (231 guests). Weakest: room condition, where 10 of the 10 who mention it complain.
Location340Strength
This is one of the best hotel i ever stayed in Dubai, my staycation was (3 nights) perfect from the room, facilities, location, service and the staff, shout out to Ahmed 🇪🇬 John 🇵🇭 Sura 🇳🇵 Madhawa 🇱🇰 Chamath 🇱🇰 Khodarahm 🇮🇷 big thanks 🙏🏼💐🌺
Tripadvisor, July 2026, rated 5/5 by this guest
No words could even begin to express how much we like this hotel The staff was incredible It feels like you walk into a hotel where every staff remember are so kind It is am amazing hotel The location is perfect Everyone is so happy so you feel so much at home Your love the hotel
Tripadvisor, August 2026, rated 5/5 by this guest
Views250Strength
Very near to the mall and the views from the pool are amazing
Google, October 2026, rated 5/5 by this guest
They have a pool on 4th floor with Burj Khalifa view.
Google, August 2026, rated 4/5 by this guest
Room size140Strength
Excellent size of the room with excellent view of burj khalifa from the room.
Google, July 2026, rated 5/5 by this guest
Spacious and convenient rooms and furnishings.
Google, September 2026, rated 4/5 by this guest
Staff2316Strength
Thank you so much for welcoming us and for your excellent service!!!!
Tripadvisor, May 2026, rated 5/5 by this guest
Khodarahm, the best doorman, always charismatic and helpful 👌🏻, he's the best of them all.
Google, August 2026, rated 5/5 by this guest
The bellboy staff at the front entrance was not professional or respectful.
Google, August 2026, rated 1/5 by this guest
Food181Strength
Very nice service and food.
Tripadvisor, May 2026, rated 5/5 by this guest
We stayed during Ramadan and held a private dinner by the pool on one evening, the food was incredible, large buffet in little carts and lots of choices.
Tripadvisor, February 2026, rated 5/5 by this guest
Do not book Half board as restaurant do not serve buffet dinner but need to choose from limited options of Chinese, Vietnamese and some Indian for vegetarian.
Booking network, July 2025, rated 8/10 by this guest
Breakfast263Strength
The breakfast was excellent, and the dosa and sambar were exceptional.
Google, June 2026, rated 5/5 by this guest
This is by far the best breakfast I ever had in Oman and Dubai
Google, July 2026, rated 5/5 by this guest
Pool172Strength
Amazing hotel breakfast incredible dinner incredible and lunch incredible you name it there is nothing they have to tweak best hotel I have ever been to the swimming pools are amazing and food totally recommend for all
Tripadvisor, February 2026, rated 5/5 by this guest
Loved the facilities (the outdoor pool was stunning) and the staff treated us with the most respect and kindness.
Booking network, October 2025, rated 10/10 by this guest
Cleanliness203Strength
The Room is clean, and they did upgrade us thanks to rachiel.
Google, May 2026, rated 4/5 by this guest
Good service clean rooms abit dated
Google, May 2026, rated 5/5 by this guest
Unfortunately I stayed before more then 7 times but this time I am soo disappointed,, too much dust in the room even on the bed 👎🏻I paid for a dusty room my kid was sneezing all the time, it’s last time for sure
Google, August 2026, rated 1/5 by this guest
Room conditioncomplaints falling: 5.4 in 100 a year ago, 2.6 now010Weak spot
I hope they renovate the furniture and pay more attention to cleanliness.
Tripadvisor, August 2026, rated 2/5 by this guest
Hotel is getting very tired now.
Tripadvisor, April 2026, rated 3/5 by this guest
Disappointing rooms, old laggy tv, weird layouts, curtains not blocking the lights…
Google, September 2026, rated 2/5 by this guest
Too few mentions to judge: beds, value and quiet at night.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 9,608 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 4 of 284 reviews.
Unexpected charges and refunds4 of 2841 in 71 reviews
For the price point breakfast buffet was disappointing very limited options and also staff charged me for upgrade where as they themselves offer free upgrade at check in but during check out they charged for upgrade citing they dont know anything abt free upgrade and person who did check in is not…
Booking network, September 2025, rated 6/10 by this guest
My Stay was not bad after i faced first issue when i arrived to hotel which i found out there is extra fee i have to bay which 80 AED , the room was clean but the carpet was not in good shape I believed require washing .room service was not changing towels and re-filling shampoo and body wash daily…
Booking network, June 2025, rated 8/10 by this guest
Complaints the hotel left unresolved4 of 2841 in 71 reviews
We complained and whilst it was handled quickly by the management team, they were unable to resolve it which was disappointing.
Tripadvisor, February 2026, rated 3/5 by this guest
Serious reports
None found in 284 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (4), spa (1), restaurant (7), bar (2), hot tub (2), event space (3).
Price, place and rooms
Price
$249 is a typical night, from 225 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jun 2027, $152Dearest month: May 2027, $262
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- prestigia.com$229
- Vio.com$239
- deals.etrip.net$239
- deals.goseek.com$239
- Hotels.com$242
- amimir.com$242
- Trip.com$243
- expedia.ae$243
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Financial Centre station is 686 m away by road, about 9 minutes on foot.
- Nearest shop: km Grocery1 min walk64 m by road
- Nearest main road: Sheikh Zayed Road (south)82 m
- Nearest station: Financial Centre9 min walk686 m by road
- The Burj Khalifa3.4 km
- The Gold Souk9.1 km
- Dubai airport17.0 km
- Dubai Marina34.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 45 to 83 m².
- Picture-Perfect Room45 m²Sleeps 41 King bedBathtub
- Deluxe Room, 2 Twin Beds, Sea View45 m²Sleeps 2BathtubSea or water view
- Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast45 m²Sleeps 4BathtubSea or water view
- Deluxe Room, 2 Twin Beds, Burj View45 m²Sleeps 2BathtubA view, going by the room's name
- Deluxe Room, 1 King Bed, Burj View45 m²Sleeps 4BathtubA view, going by the room's name
- Deluxe Room, 1 King Bed, Sea View45 m²Sleeps 4BathtubSea or water view
The other 4 room types
- Horizon Deluxe, Room, 2 Twin Beds45 m²Sleeps 2BathtubSea or water view
- Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast55 m²Sleeps 41 King bedBathtubSea or water view
- Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast66 m²Sleeps 41 King bedBathtub
- Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast83 m²Sleeps 4BathtubSea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.6 out of 10. 95% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 10 of the 10 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
284 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 601 most recent reviews from Google, Tripadvisor and the Booking network. 284 of them describe a stay in the last 2 years and are the ones counted here; the rest were 152 older, 3 in other languages, 149 with a score but no words and 13 about the restaurant rather than a stay.
- The hotel replied to 5 of its 200 newest Google reviews.
- 47 in every 100 reviews thank a staff member by name.
- 17 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.