Crowne Plaza Dubai - Festival City by IHG
5-star hotel · Dubai Festival City, Dubai
Long Weekend score
StrongNo serious reports. in 248 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 95% of Dubai hotels
- 96% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 95% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 96% of guest comments are praise. 469 praise, 21 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $164 a nighttypical for two, before tax · from $93
- 15 min walkto Nearest beach
- 248 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 15 min walk to the beach1.1 km by road
- Staff218 praise · 5 complain
- Cleanliness58 praise · 5 complain
- Location50 praise · 0 complain
- Breakfast47 praise · 1 complain
Against
- Room condition9 complain · 1 praise
What guests reported
What guests say
248 reviews from the last 2 years. Most praised: staff (218 guests). Weakest: room condition, where 9 of the 10 who mention it complain.
Location500Strength
Great location, comfortable rooms, excellent service, and a very welcoming team.
Google, September 2026, rated 5/5 by this guest
Great hotel, good location, enough space and clean amenities.
Tripadvisor, January 2026, rated 5/5 by this guest
Views300Strength
Very good food, very friendly employees, good Rooms and a wonderfull view.
Tripadvisor, September 2026, rated 5/5 by this guest
The hotel is excellent and swimming pool are amazing with outstanding views.the life guard shyam is friendly and attentive.he is doing so far so good for making guest comfortable.
Google, August 2026, rated 5/5 by this guest
Pool170Strength
Pool rooms and breakfast very nice all the service very good
Tripadvisor, January 2026, rated 5/5 by this guest
The jaccuzzi and pools were amazing.
Google, September 2026, rated 5/5 by this guest
Room size140Strength
Great location to explore the Creek area , very nice hotel, large rooms and with free use of Intercontinental pool and restaurants included, swimming pool area very good and food at intercontinental was amazing!
Tripadvisor, January 2026, rated 5/5 by this guest
The room was spacious with fantastic view.
Tripadvisor, June 2026, rated 5/5 by this guest
Staffcomplaints rising: 0.0 in 100 a year ago, 2.3 now2185Strength
I thank you so much for the 5-star service & hospitality.
Google, August 2026, rated 5/5 by this guest
The room was spacious with a beautiful waterfront view, housekeeping was prompt, and the staff were warm and accommodating.
Google, August 2026, rated 5/5 by this guest
I am currently at the hotel and I noticed that the staff in the reception are not helping or even talking to me properly.
Google, August 2026, rated 4/5 by this guest
Breakfast471Strength
Breackfast was fantastic !!!!!!!!!!!!!
Tripadvisor, February 2026, rated 5/5 by this guest
The breakfast zaytouna restaurant is so nice and the staff are very friendly food was delicious but thr staff there made the experience extra special.
Google, August 2026, rated 5/5 by this guest
The only slight negative is that breakfast options are not as extensive as other hotels, I have stayed in, when in Dubai.
Booking network, February 2025, rated 8/10 by this guest
Food341Strength
We stay here often; it's a lovely hotel with excellent service, food, and amenities.
Google, September 2026, rated 5/5 by this guest
I really enjoyed the food..they have and serve everything you want..thank you im full🤭..
Google, August 2026, rated 4/5 by this guest
Cleanlinesscomplaints rising: 0.0 in 100 a year ago, 2.3 now585Strength
Beside having a great room with impeccable service and spot clean hotel , they(Swam, the receptionist )extended my stay without any charge when they felt that I’m sick and my flight is in the evening.
Google, September 2026, rated 5/5 by this guest
The hotel was clean, ran efficiently and they really look after their guests.
Tripadvisor, February 2026, rated 5/5 by this guest
Forgot to empty waste and no new towels.
Google, September 2026, rated 4/5 by this guest
Room condition19Weak spot
The rooms are clean and comfortable, though its bit outdated, but its ok.
Google, October 2026, rated 5/5 by this guest
The hotel furniture is somewhat dated, but the hotel's location is excellent, and the rooms have a very beautiful view of the creek.
Tripadvisor, August 2026, rated 5/5 by this guest
The rooms are showing their age a little, but they are absolutely immaculate and very well maintained.
Google, September 2026, rated 5/5 by this guest
Too few mentions to judge: quiet at night, value and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 9,432 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 3 of 248 reviews.
Building work during the stay3 of 2481 in 83 reviews
We had to move room from 15th floor to 8th floor due to some maintenance.
Tripadvisor, September 2026, rated 5/5 by this guest
A slow check-in3 of 2481 in 83 reviews
The hotel needs to pay attention to the reception area during check-in and check-out due to the extreme heat and the unsuitability of the air conditioning for this area, in addition to the speed of the check-in process.
Tripadvisor, August 2026, rated 4/5 by this guest
They had to go all the way down to the reception and wait in a very long queue just to reactivate the cards.
Tripadvisor, June 2026, rated 5/5 by this guest
Serious reports
None found in 248 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (4), gym (1), restaurant (12).
Price, place and rooms
Price
$164 is a typical night, from 301 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $102Dearest month: Jan 2027, $218
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- billabook.com$200
- clicktrip.com$202
- Vio.com$211
- deals.dealbase.com$211
- IHG · the hotel itself$271
- Agoda$271
- Booking.com$271
- expedia.ae$271
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The beach is 1.1 km away by road, about 15 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Business Bay Crossing436 m
- Nearest beach15 min walk1.1 km by road
- Nearest shop: Lulu Hypermarket17 min walk1.3 km by road
- The Gold Souk10.2 km
- Dubai airport12.9 km
- The Burj Khalifa15.1 km
- Dubai Marina47.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 31 to 120 m².
- Standard Room, 2 Twin Beds31 m²Sleeps 3
- Standard Room, 1 King Bed31 m²Sleeps 3
- Standard Room, 1 King Bed (Waterfront View)33 m²Sleeps 3A view, going by the room's name
- Standard Room, 2 Twin Beds (Waterfront View)33 m²Sleeps 3A view, going by the room's name
- Standard Room (Waterfront View)34 m²Sleeps 21 Twin bedA view, going by the room's name
- Premium Room, 1 King Bed (Waterfront View)36 m²Sleeps 4A view, going by the room's name
The other 3 room types
- Suite, 1 Bedroom (Waterfront View)83 m²Sleeps 4A view, going by the room's name
- Suite (Diplomatic)120 m²Sleeps 41 Twin bed
- Standard RoomNot statedSleeps 21 Twin bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.6 out of 10. 95% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 9 of the 10 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
248 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 425 most recent reviews from Google, Tripadvisor and the Booking network. 248 of them describe a stay in the last 2 years and are the ones counted here; the rest were 72 older, 5 in other languages, 80 with a score but no words and 20 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 66 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.