InterContinental Dubai Festival City by IHG
5-star hotel · Dubai Festival City, Dubai
Long Weekend score
Good1 serious report in 187 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 64% of Dubai hotels
- 85% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 64% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 85% of guest comments are praise. 264 praise, 48 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 18 of 18 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $314 a nighttypical for two, before tax · from $113
- 16 min walkto Nearest beach
- 187 guest reviewsfrom the last 2 years
- 18 guest photostheirs, not the hotel's
At a glance
For
- Staff119 praise · 11 complain
- Location53 praise · 2 complain
- Cleanliness34 praise · 6 complain
- Views18 praise · 1 complain
- Room size8 praise · 0 complain
Against
- Room condition8 complain · 0 praise
- Pool6 complain · 5 praise
- Quiet at night4 complain · 4 praise
What guests reported
What guests say
187 reviews from the last 2 years. Most praised: staff (119 guests). Weakest: room condition, where 8 of the 8 who mention it complain.
Room size80Strength
Location/ spacious room Had a warm welcome by Retno who checked us in.
Booking network, March 2026, rated 9/10 by this guest
room are very Big Nice view
Google, September 2026, rated 5/5 by this guest
Location532Strength
Great staff, Perfect location, clean & value for money
Booking network, January 2026, rated 10/10 by this guest
The location was excellent, the staff were very friendly and welcoming, and the room was clean and comfortable.
Booking network, May 2026, rated 9/10 by this guest
Its location is a bit far from the rest of downtown
Booking network, January 2026, rated 10/10 by this guest
Views181Strength
Very nice hotel ..amazing view from hotel ..i had very good experince in intercontinentel hotel dfc ..the room was very clean and tidy and well maintained ..thank you for kiran and his supervisor muzzamel ...
Google, October 2026, rated 5/5 by this guest
Room is very clean and view also very good .
Google, September 2026, rated 5/5 by this guest
1- I chose the room based on the view but was shocked to see that some type of white dotted sticker stuck to the windows which ruined the experience.
Booking network, January 2026, rated 6/10 by this guest
Staff11911Strength
I am staying at Intercontinental Dubai festival city room 2013 the housekeeping service is outstanding..
Google, October 2026, rated 5/5 by this guest
Staff always welcoming and friendly
Booking network, August 2026, rated 8/10 by this guest
Staff needs to be more careful and there communication bad
Booking network, July 2026, rated 1/10 by this guest
Cleanliness346Strength
I was staying intercontinental hotel last week my stay was fantastic my room was taking care by Goman , Karan and Dinesh supervisor very helpful taking care they make sure our room is clean before we came out from outside and making us everyday different different towels art my kids love it thank…
Google, September 2026, rated 5/5 by this guest
Devinder kept our room immaculate .
Google, September 2026, rated 5/5 by this guest
The hotel should be 4 starts not 5, food smiles everywhere even in the rooms and bathroom not clean also the lights not working properly
Booking network, September 2026, rated 5/10 by this guest
Food104Mostly good
I loved everything from the moment I arrived at the hotel, from the reception staff's professionalism and the ease of check-in procedures, to the delicious food in the room.
Booking network, December 2025, rated 10/10 by this guest
Clean room food was excellent staff was very helpful specially shahzad ahmed
Google, September 2026, rated 5/5 by this guest
Food quality of resturant
Booking network, February 2026, rated 8/10 by this guest
Breakfast136Mostly good
Breakfast had many varieties.
Booking network, January 2026, rated 10/10 by this guest
Location near Airport, mall almost inside hotel , breakfast was good , room very good
Booking network, April 2026, rated 9/10 by this guest
Check in and breakfast was crowded
Booking network, June 2026, rated 8/10 by this guest
Quiet at night44Split
Excellent, except the music noise coming from outside during the night.
Booking network, January 2026, rated 10/10 by this guest
The doors are very loud, doesnt close properly, and people can look through the two door leafs.
Booking network, June 2026, rated 3/10 by this guest
The hotel was very busy and noisy.
Booking network, August 2025, rated 8/10 by this guest
Pool56Split
The pool is incredibly crowded with children.
Booking network, July 2026, rated 8/10 by this guest
Swimming pool need to renovation
Booking network, September 2025, rated 10/10 by this guest
I pusryčius pavėlavus neileido
Booking network, September 2025, rated 1/10 by this guest
Room condition08Weak spot
Carpet & things seemed outdated
Booking network, November 2025, rated 8/10 by this guest
Room carpets and corridors carpets old need new look.
Booking network, June 2026, rated 10/10 by this guest
Rooms and bathrooms need to be renovated otherwise will be disappointed
Booking network, June 2026, rated 4/10 by this guest
Too few mentions to judge: value and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 19,615 Google ratings
Problems guests raised
Raised most: a slow check-in, in 7 of 187 reviews.
A slow check-in7 of 1871 in 27 reviews
Extremely slow inefficient check in process (1.5 hrs).
Booking network, December 2025, rated 2/10 by this guest
Room noise, stuff attitude, check in very late, smoke smell in non smoking rooms.
Booking network, June 2026, rated 5/10 by this guest
Heating and air conditioning6 of 1871 in 31 reviews
The AC was the only thing I faced problem with it doesn’t cool and the weather was really hot
Booking network, August 2026, rated 10/10 by this guest
AC is not good I have to leave the hotel
Booking network, June 2026, rated 6/10 by this guest
Something broken in the room6 of 1871 in 31 reviews
The lock of our bathroom was a bit jammed and hard to lock.
Booking network, January 2026, rated 9/10 by this guest
Problems in the bathroom4 of 1871 in 47 reviews
The layout of the bathroom inside the room without that much of privacy, specially if two persons or more in the room.
Booking network, January 2026, rated 8/10 by this guest
Mini bar was empty I don’t no why- morning when I took shower the water was cold there was no hot water.
Booking network, July 2026, rated 7/10 by this guest
A booking not honoured3 of 1871 in 62 reviews
Made confirmed reservation for two bedroom on check in they did not give that with so many excuses
Booking network, July 2026, rated 5/10 by this guest
Despite that reassurance, we arrived to find that our reserved suite was unavailable.
Google, October 2026, rated 1/5 by this guest
Serious reports
1 in 187 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 187 reviews
My whole family got flu because of the bad hygiene.
Booking network, December 2025, rated 2/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 18 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (2), restaurant (1), bathtub (1).
Price, place and rooms
Price
$314 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $124Dearest month: Aug 2027, $355
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- deals.dealbase.com$363
- clicktrip.com$363
- IHG · the hotel itself$379
- Booking.com$379
- Agoda$379
- Trip.com$379
- expedia.ae$379
- ae.makemytrip.global$384
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The beach is 1.2 km away by road, about 16 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Marrakech Street459 m
- Nearest beach16 min walk1.2 km by road
- Nearest shop: Lulu Hypermarket17 min walk1.3 km by road
- The Gold Souk10.2 km
- Dubai airport12.9 km
- The Burj Khalifa15.2 km
- Dubai Marina47.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
15 room types, from 42 to 199 m².
- Classic Twin Room with Waterfront View42 m²Sleeps 3BathtubA view, going by the room's name
- Classic King Room with Waterfront View42 m²Sleeps 3BathtubA view, going by the room's name
- Classic Room42 m²Sleeps 31 Double bed + 2 Twin bedBathtub
- Premium King Room - Club Lounge Access42 m²Sleeps 3Bathtub in its photosLandmark view
- Classic Twin Room42 m²Sleeps 3Bathtub
- Classic King Room42 m²Sleeps 3Bathtub
The other 9 room types
- King Room with Burj Khalifa View46 m²Sleeps 4Bathtub in its photosLandmark view
- One-Bedroom Suite82 m²Sleeps 4Bathtub
- One-Bedroom Suite with Club Lounge Access91 m²Sleeps 4Bathtub
- Signature Suite with Creek View - Club Access94 m²Sleeps 41 super-king bedBathtub in its photosLandmark view
- Two-Bedroom Suite - Club Lounge Access120 m²Sleeps 6Bathtub in its photosLandmark view
- Two-Bedroom Suite144 m²Sleeps 6Bathtub
- Two-Bedroom Diplomatic Suite175 m²Sleeps 5
- Two-Bedroom Presidential Suite176 m²Sleeps 6Bathtub
- Royal Suite199 m²Sleeps 31 super-king bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 64% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Tripadvisor rates it 98 out of 100 and Booking network rates it 88. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If room condition matters to you
Here, 8 of the 8 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
187 reviews counted · 58 photos checked · updated 11 October 2026
- We collected this hotel's 805 most recent reviews from Google, Tripadvisor and the Booking network. 187 of them describe a stay in the last 2 years and are the ones counted here; the rest were 1 older, 132 in other languages, 481 with a score but no words and 4 about the restaurant rather than a stay.
- The hotel replied to 192 of its 200 newest Google reviews.
- 37 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 58 photos: the first 40 of the hotel's own and the 18 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.