Grand Mercure Dubai City
5-star hotel · Al Garhoud, Dubai
Long Weekend score
MixedNo serious reports. in 289 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 39% of Dubai hotels
- 84% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- Rated higher than 39% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 84% of guest comments are praise. 378 praise, 74 complain. Counts for 30% of the score.
- 93% of guest photos show no damage. 56 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $78 a nighttypical for two, before tax · from $46
- 6 min walkto Al Garhoud station
- 289 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceAl Garhoud is 447 m away
- Staff185 praise · 24 complain
- Location48 praise · 0 complain
- Room size18 praise · 2 complain
Against
- Room condition6 complain · 6 praise
- Pool6 complain · 5 praise
- Quiet at night4 complain · 4 praise
What guests reported
What guests say
289 reviews from the last 2 years. Most praised: staff (185 guests). Weakest: pool, where 6 of the 11 who mention it complain.
Location480Strength
It is conveniently located near the Dubai Airport, and an easy starting/ending point to enjoy all of Dubai each day.
Google, October 2026, rated 5/5 by this guest
It was convenient for getting speedily to the airport.
Booking network, July 2026, rated 4/10 by this guest
Room size182Strength
The room was clean and a great size with all amenities needed.
Google, July 2026, rated 5/5 by this guest
It is spacious and comfortable.
Booking network, July 2026, rated 8/10 by this guest
Rooms little bit small sizes.
Booking network, May 2026, rated 9/10 by this guest
Staff18524Strength
She was outstanding in providing exceptional service to us and was the main reason we would choose to return and stay at this hotel again.
Booking network, June 2026, rated 10/10 by this guest
We extend our sincere thanks and gratitude to Alaa, Ahmed Jalal, and Islam for their warm hospitality and generous welcome.
Google, August 2026, rated 5/5 by this guest
I asked for the pair of sleepers and it took almost 25 mins to provide, it wasn’t even a weekend or a summer season
Google, July 2026, rated 1/5 by this guest
Cleanliness5612Mostly good
Very clean and nice decor and very close to everything.
Booking network, June 2026, rated 10/10 by this guest
Clean and very nice staff
Booking network, August 2026, rated 8/10 by this guest
The room was dirty , someone has thrown full dirty tissues in the washroom with cigarettes.
Booking network, June 2026, rated 1/10 by this guest
Food164Mostly good
Great lunch, great service, nice rooms
Google, July 2026, rated 5/5 by this guest
People in the reception to the room and the food meal was delicious.
Google, August 2026, rated 5/5 by this guest
poor service, poor food, staff is not helpfull.
Google, August 2026, rated 1/5 by this guest
Beds62Mostly good
A very good price for a comfortable soft bed and the chance to have a decent shower.
Booking network, August 2026, rated 9/10 by this guest
Hotel room was clean and spacious and bed very comfortable.
Google, August 2026, rated 5/5 by this guest
AC wasn’t cooling good and bed mattress was so fluffy where I would like more hard one
Booking network, June 2026, rated 10/10 by this guest
Breakfast2610Mostly good
Great staff , facilities , breakfast and the room decorations is inspiring.
Booking network, July 2026, rated 10/10 by this guest
The breakfast was so delicious, There was a pretty of different types of food which was yummy
Booking network, July 2026, rated 10/10 by this guest
From room to service everything was on point apart from there breakfast I don’t why I feel like they love Indian food there should look into there breakfast menu I had breakfast there for like three times now every-time it’s disappointing.
Google, August 2026, rated 5/5 by this guest
Value84Mostly good
Olwell is a respectable person, the service is excellent, the place is beautiful, and the prices are good.
Google, July 2026, rated 5/5 by this guest
The place is lovely and the cost is awesome.
Google, August 2026, rated 5/5 by this guest
Cost of the day must be little less
Booking network, May 2026, rated 9/10 by this guest
Room condition66Split
Carpets were a bit stained and worn.
Booking network, September 2026, rated 7/10 by this guest
The room we had was a little tired but nice - Breakfast though was outstanding, lots of attention around presentation and freshness of the food.
Google, September 2026, rated 5/5 by this guest
Run down rooms - very old
Booking network, May 2026, rated 6/10 by this guest
Quiet at night44Split
The room was somewhat noisy due to outside sounds and the AC.
Booking network, June 2026, rated 7/10 by this guest
Noise from other rooms and airport can be heard inside the room.
Booking network, May 2026, rated 6/10 by this guest
The Noise isolation of the room wasn't great.
Booking network, May 2026, rated 7/10 by this guest
Pool56Split
Small pool for such an establishment.
Tripadvisor, August 2026, rated 5/5 by this guest
The rooftop pool snd restaurant were closed we were later told that it was for maintenance) leaving only one restaurant for dinner.
Tripadvisor, May 2026, rated 3/5 by this guest
The Pool water is too cold while people smoking there.
Google, September 2026, rated 2/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 11,236 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 11 of 289 reviews.
Complaints the hotel left unresolved11 of 2891 in 26 reviews
Very old towels no soap no coffee machine when I asked for a coffee they told me just they have capsules of the coffee but in the room there is no coffee machine bad smell in the room
Booking network, August 2026, rated 5/10 by this guest
room service not as expected I requested several times without any response
Booking network, July 2026, rated 7/10 by this guest
Heating and air conditioning9 of 2891 in 32 reviews
The air conditioning was extremely hot; there was no cooling as it should be.
Booking network, June 2026, rated 8/10 by this guest
The air conditioner is too hot and the items are lost there
Booking network, August 2026, rated 7/10 by this guest
Unexpected charges and refunds8 of 2891 in 36 reviews
Didn't like the room service delivery charges.
Booking network, August 2026, rated 6/10 by this guest
booked for 2 child and 2 adults, 1 extra bed provided and for 2nd bed asked extra charges, i paid for 2 children's then why no beds
Booking network, June 2026, rated 3/10 by this guest
Something broken in the room7 of 2891 in 41 reviews
Lastly, I tried to iron my clothes using the iron provided in the room, but unfortunately, it almost burned my clothes because the iron had some burnt residue on it.
Google, August 2026, rated 4/5 by this guest
The TV in our room was also not working, and when we asked someone to come and check it, the staff member who came seemed annoyed and were neither welcoming nor helpful at all.
Google, September 2026, rated 1/5 by this guest
A facility closed7 of 2891 in 41 reviews
Some previously advertised services, like free shuttle and pool bar, wwre currently unavailable
Booking network, July 2026, rated 10/10 by this guest
A slow check-in6 of 2891 in 48 reviews
You need to wait a longtime for checking, room is too small .
Booking network, July 2026, rated 6/10 by this guest
Check in is difficult and taking too long
Booking network, May 2026, rated 8/10 by this guest
Serious reports
None found in 289 reviews.
Photos, checked
4 of the 60 guest photos we checked show damage or dirt (7%).
Guests’ photos confirm: swimming pool (2), restaurant (8).
The hotel says it has no hot tub.
Price, place and rooms
Price
$78 is a typical night, from 303 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: May 2027, $51Dearest month: Nov 2026, $136
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Agoda$136
- Trip.com$136
- Booking.com$136
- skyscanner.net$136
- ae.makemytrip.global$136
- expedia.ae$136
- h-en.reserving.com$136
- qantas.com$136
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Al Garhoud station is 447 m away by road, about 6 minutes on foot.
- Nearest main road130 m
- Nearest shop: New Demart Supermarket4 min walk308 m by road
- Nearest station: Al Garhoud6 min walk447 m by road
- The Gold Souk6.2 km
- Dubai airport8.6 km
- The Burj Khalifa13.6 km
- Dubai Marina46.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 32 to 101 m².
- Deluxe King Room32 m²Sleeps 3Bathtub
- Premium King Room32 m²Sleeps 3Bathtub
- Deluxe Twin Room32 m²Sleeps 3Bathtub
- Premium Twin Room32 m²Sleeps 3Bathtub
- Deluxe Suite45 m²Sleeps 41 super-king bedBathtub
- Dubai Suite57 m²Sleeps 31 super-king bedBathtub
The other 3 room types
- Premium Suite60 m²Sleeps 41 super-king bedBathtub
- Grosvenor Suite76 m²Sleeps 51 super-king bed + 1 Queen bedBathtub in its photos
- The Grand Suite101 m²Sleeps 71 Queen bed + 1 super-king bed + 2 Twin bedBathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.1 out of 10. 39% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 94 out of 100 and Booking network rates it 81. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If pool matters to you
Here, 6 of the 11 guests who mention pool complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
289 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 899 most recent reviews from Google, Tripadvisor and the Booking network. 289 of them describe a stay in the last 2 years and are the ones counted here; the rest were 140 older, 98 in other languages, 361 with a score but no words and 11 about the restaurant rather than a stay.
- The hotel replied to 173 of its 200 newest Google reviews.
- 44 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.