Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
5-star hotel · Jumeirah Lakes Towers, Dubai
Long Weekend score
GoodNo serious reports. in 285 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 35% of Dubai hotels
- 92% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 35% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 92% of guest comments are praise. 540 praise, 47 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $149 a nighttypical for two, before tax · from $59
- 4 min walkto Sobha Realty station
- 285 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceSobha Realty is 264 m away
- Staff232 praise · 12 complain
- Cleanliness133 praise · 7 complain
- Location65 praise · 0 complain
- Breakfast39 praise · 6 complain
Against
- Room condition11 complain · 2 praise
- Problems in the bathroom12 of 285 guests
What guests reported
What guests say
285 reviews from the last 2 years. Most praised: staff (232 guests). Weakest: room condition, where 11 of the 13 who mention it complain.
Location650Strength
Comfortable rooms, great location, excellent service and good food.
Tripadvisor, August 2026, rated 5/5 by this guest
The location is perfect for the Dubai metro, lots of delicious restaurants around JLT.
Google, August 2026, rated 5/5 by this guest
Room size160Strength
The room are very clean, prestine and spacious.
Google, September 2026, rated 5/5 by this guest
Very comfortable rooms, plenty of space.
Tripadvisor, November 2025, rated 5/5 by this guest
Staff23212Strength
They were assigned to my room 1004, They provided excellent service with great attention to cleanliness, organization, and detail.
Google, September 2026, rated 5/5 by this guest
Excellent housekeeping services kudos to Harshada
Tripadvisor, February 2026, rated 5/5 by this guest
Very bad service bad staff bad.
Tripadvisor, February 2026, rated 1/5 by this guest
Cleanliness1337Strength
Thanks to all staff and management the property iss so osm good hospitality food also amazing & cleanliness also good
Tripadvisor, January 2026, rated 5/5 by this guest
Specially, the housekeeping here was excellent.
Google, August 2026, rated 5/5 by this guest
Kode hotela mi se nije svidjelo to što čišćenje hotela nije bilo redovno, kao i zamijena ručnika.
Booking network, January 2026, rated 6/10 by this guest
Views141Strength
The views,the room design, the staffs (being extra helpful and always smiling)
Booking network, February 2026, rated 9/10 by this guest
Great view great place graat experience.
Tripadvisor, February 2026, rated 5/5 by this guest
Everything was good only the pool could be a little bigger and the view was not so good but the walls.
Booking network, December 2025, rated 9/10 by this guest
Breakfast396Strength
The breakfast was amazing every morning !
Tripadvisor, February 2026, rated 5/5 by this guest
I like Room cleaning and the restaurant food especially for nreakfast the selection is good.
Google, August 2026, rated 5/5 by this guest
Breakfast need to improve
Booking network, January 2026, rated 10/10 by this guest
Food245Mostly good
all the staff is very good food also good and testy 😍😍😍 specially thank you housekeeping team kiran and dipesh 🙏🙏🫶🏼🫶🏼🫶🏼
Tripadvisor, March 2026, rated 5/5 by this guest
Very good experience and staff is very humble and professional i really recommend this hotel for everyone.Excellent behaviour of staff and food is delicious .
Tripadvisor, July 2026, rated 5/5 by this guest
Value82Mostly good
Amazing value, great service from all staff especially Sostika from housekeeping.
Tripadvisor, March 2026, rated 5/5 by this guest
Good hotel for the price, great room service too, Sostika cleaned my room to perfection, I didn't need to ask.
Google, September 2026, rated 5/5 by this guest
Tariff is high for its kind of hotel
Booking network, December 2025, rated 8/10 by this guest
Pool73Mostly good
The Bar has nice view and a good pool for a short swim.
Tripadvisor, March 2026, rated 5/5 by this guest
The hotel itself is very good, with great facilities, including a nice swimming pool.
Booking network, November 2025, rated 8/10 by this guest
The pool and roof area looked a bit abandoned
Booking network, July 2026, rated 9/10 by this guest
Room condition211Weak spot
The maintenance of the hotel show thatched whole installation is aging significantly!
Booking network, December 2025, rated 9/10 by this guest
Details in the room are a bit dated.
Booking network, July 2026, rated 7/10 by this guest
Old bathrooms, restaurant is also outdated
Booking network, February 2026, rated 5/10 by this guest
Too few mentions to judge: quiet at night and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 10,824 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 12 of 285 reviews.
Problems in the bathroom12 of 2851 in 24 reviews
Bathroom shathaf is kind of broken .
Booking network, December 2025, rated 4/10 by this guest
Water pressure in showers could have been better.
Booking network, October 2025, rated 10/10 by this guest
Heating and air conditioning7 of 2851 in 41 reviews
The room was hot, even after the AC technician passed by.
Booking network, September 2026, rated 8/10 by this guest
Accessibility to metro station.
Booking network, October 2025, rated 9/10 by this guest
Something broken in the room5 of 2851 in 57 reviews
TV installiotion not in eye level, and only Arabic chenal, qnd USB pot not working
Booking network, August 2026, rated 8/10 by this guest
A slow check-in5 of 2851 in 57 reviews
Waiting time to check in was long as only 1 person doing check in
Booking network, January 2026, rated 5/10 by this guest
Waited for almost 10 minutes to check in.
Booking network, January 2026, rated 6/10 by this guest
Complaints the hotel left unresolved4 of 2851 in 71 reviews
Requested many times the repair of change of non working taps in toiler, the plumber was very very uncooperative and we had to suffer due to this.
Booking network, January 2026, rated 3/10 by this guest
His communication was very poor, and he tried to offer a free breakfast the next day rather than addressing the actual issue of the room not being ready.
Booking network, December 2025, rated 1/10 by this guest
Unexpected charges and refunds3 of 2851 in 95 reviews
+40% was hidden in "taxes and surcharges".
Booking network, March 2026, rated 8/10 by this guest
I booked for my 10 year old son to stay with us and I was told it would be extra if we didn't want to accept a baby bed....
Booking network, November 2025, rated 1/10 by this guest
Serious reports
None found in 285 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (1), gym (2), restaurant (2), bar (5).
The hotel says it has no hot tub.
Price, place and rooms
Price
$149 is a typical night, from 303 dates checked in the coming year.
Weekends cost 20% less than weekdays
A typical night, month by month
Cheapest month: Jul 2027, $86Dearest month: Jan 2027, $232
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Agoda$137
- Booking.com$137
- ae.makemytrip.global$137
- Hotels.com$137
- Vio.com$137
- kayak.ae$137
- hotelscombined.ae$137
- deals.etrip.net$137
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Sobha Realty station is 264 m away by road, about 4 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Sheikh Zayed Road (north)206 m
- Nearest station: Sobha Realty4 min walk264 m by road
- Nearest shop: Zoom Market6 min walk470 m by road
- Nearest beach: Marina Beach Dubai1.3 km
- The Burj Khalifa24.2 km
- The Gold Souk31.7 km
- Dubai airport41.8 km
- Dubai Marina50.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
11 room types, from 35 to 180 m².
- Executive Twin Room35 m²Sleeps 3Bathtub
- Superior King Room35 m²Sleeps 3Bathtub
- Executive King Room35 m²Sleeps 3Bathtub
- Superior Twin Room35 m²Sleeps 3Bathtub
- Deluxe King Room40 m²Sleeps 3BathtubBalcony in its photos
- Deluxe Executive King Room40 m²Sleeps 3Bathtub
The other 5 room types
- One Bedroom Apartment70 m²Sleeps 4Bathtub
- One-Bedroom Executive Suite70 m²Sleeps 4Bathtub in its photos
- Two-Bedroom Suite with Executive Lounge Access150 m²Sleeps 6BathtubBalcony
- Two-Bedroom Apartment150 m²Sleeps 6Bathtub in its photos
- Three-Bedroom Suite with Executive Lounge Access180 m²Sleeps 8BathtubBalcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 35% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 94 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room condition matters to you
Here, 11 of the 13 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
285 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 899 most recent reviews from Google, Tripadvisor and the Booking network. 285 of them describe a stay in the last 2 years and are the ones counted here; the rest were 157 older, 51 in other languages, 391 with a score but no words and 15 about the restaurant rather than a stay.
- The hotel replied to 198 of its 200 newest Google reviews.
- 62 in every 100 reviews thank a staff member by name.
- 13 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.