Mercure London Paddington Hotel
4-star hotel · Paddington, London
Long Weekend score
MixedNo serious reports. in 296 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of London hotels
- 73% of guest comments are praise
- 85% of guest photos show no damage
How this score is made
- Rated higher than 28% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 73% of guest comments are praise. 467 praise, 174 complain. Counts for 30% of the score.
- 85% of guest photos show no damage. 51 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $265 a nighttypical for two, before tax · from $163
- 2 min walkto Paddington Underground Station
- 296 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePaddington Underground Station is 129 m away
- Staff180 praise · 12 complain
- Location178 praise · 0 complain
- Breakfast25 praise · 3 complain
Against
- On a main road: Praed Street15 m from the building
- Guest photos show wear and dirt9 of the 60 photos guests took, and 0 of the hotel's 40
- Room size80 complain · 7 praise
- Quiet at night26 complain · 6 praise
- The lift51 of 296 guests
What guests reported
What guests say
296 reviews from the last 2 years. Most praised: staff (180 guests). Weakest: room size, where 80 of the 87 who mention it complain.
Location1780Strength
fantastic location special shoutout to adan and emilio top notch service need more exemplary young people like them.
Google, July 2026, rated 5/5 by this guest
Convenient location in front of Paddington station.
Tripadvisor, August 2026, rated 4/5 by this guest
Staff18012Strength
Loved the free mini bar / hot drinks tray and the staff were fantastic.
Booking network, August 2026, rated 9/10 by this guest
Staff are lovely and friendly.
Google, July 2026, rated 5/5 by this guest
One of the afternoon shift receptionist's at check-in was rather brusque.
Booking network, August 2026, rated 5/10 by this guest
Breakfast253Strength
The hotel doesn't have its own breakfast restaurant—you receive a voucher for a nearby restaurant, where the breakfast was very good.
Google, July 2026, rated 4/5 by this guest
Breakfast was across the road at Bella Italia, not sure if that’s a temporary or permanent arrangement, but nice to get some fresh air and a good breakfast.
Google, June 2026, rated 4/5 by this guest
The breakfast is down the street at a second rate cafe, that cannot even make a drinkable coffee.
Tripadvisor, July 2026, rated 1/5 by this guest
Beds195Mostly good
Central to everything The room was a great size with a vet comfortable bed.
Booking network, June 2026, rated 10/10 by this guest
All staff pleasant and helpful...perfect hotel to where we needed to be..beds comfortable rooms clean and free small mini bar was a nice touch
Booking network, August 2026, rated 8/10 by this guest
Staff very friendly and helpful, rooms clean and nicely decorated, although the bed was very hard and uncomfortable.
Google, June 2026, rated 4/5 by this guest
Cleanliness4513Mostly good
Ideal location, lovely clean comfortable room
Booking network, August 2026, rated 8/10 by this guest
Location great, clean and comfortable stay for 2 nights
Booking network, September 2026, rated 7/10 by this guest
The room was small and not cleaned well.
Booking network, June 2026, rated 4/10 by this guest
Quiet at night626Weak spot
Drilling from works on hotel outside window started just before 9am (would have been nice to have been warned about this)
Booking network, August 2026, rated 5/10 by this guest
You can hear the subway noise.
Google, July 2026, rated 4/5 by this guest
Noisy from other guests late at night in the corridors
Booking network, August 2026, rated 6/10 by this guest
Value523Weak spot
Tiny room and bathroom for £220 a night!
Booking network, September 2026, rated 6/10 by this guest
Very small room for the cost.
Booking network, July 2026, rated 5/10 by this guest
Very small room for price
Booking network, September 2026, rated 7/10 by this guest
Room condition212Weak spot
Rooms feel very outdated.
Google, July 2026, rated 3/5 by this guest
An old building that is too small and needs renovating.
Booking network, August 2026, rated 7/10 by this guest
The rooms are showing their age.
Booking network, July 2026, rated 7/10 by this guest
Room size780Weak spot
I didn't like how small the room is unlike the pictures showing on Booking.com.
Booking network, August 2026, rated 4/10 by this guest
Small room but was fine for 2 people for a 1 night stay.
Booking network, June 2026, rated 8/10 by this guest
size of room was small could barely move around and kept bumping into the tv on the wall
Booking network, August 2026, rated 9/10 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,413 Google ratings
Problems guests raised
Raised most: the lift, in 51 of 296 reviews.
The lift51 of 2961 in 6 reviews
The lift didn't work so everyone was carrying luggage up and down stairs.
Google, July 2026, rated 4/5 by this guest
Lift didn’t work but not their fault at all
Booking network, July 2026, rated 7/10 by this guest
Complaints the hotel left unresolved16 of 2961 in 18 reviews
Management did not treat my complaint email seriously.
Google, October 2026, rated 1/5 by this guest
When I told the front desk that there was no hairdryer in the room, they said they would bring one right away, but they never did.
Google, August 2026, rated 1/5 by this guest
Not as shown or booked14 of 2961 in 21 reviews
The pictures make it look like there is a big lobby which I counted on but it’s not at all.
Booking network, July 2026, rated 5/10 by this guest
Photos do not match reality.
Booking network, August 2026, rated 5/10 by this guest
Unexpected charges and refunds12 of 2961 in 25 reviews
Another annoyance: they also wanted to charge me for luggage storage!
Google, July 2026, rated 3/5 by this guest
all water was turned off for the evening - no discount or refund offered.
Booking network, July 2026, rated 6/10 by this guest
A booking not honoured11 of 2961 in 27 reviews
When we went to check in, they had overbooked, so they were kind enough to put us up at a sister hotel, just a few blocks away.
Booking network, September 2026, rated 9/10 by this guest
The room in booking is not matching what we have given.
Booking network, August 2026, rated 7/10 by this guest
Problems in the bathroom11 of 2961 in 27 reviews
The shower pressure was too low, by a large amount.
Booking network, August 2026, rated 8/10 by this guest
Rooms were very small, we had difficulty opening our suitcase and the bathroom shower was faulty
Booking network, June 2026, rated 7/10 by this guest
Serious reports
None found in 296 reviews.
Photos, checked
9 of the 60 guest photos we checked show damage or dirt (15%).
Guest photos showing damage or dirt9 of 6015%
Of 60 guest photos, 9 show damage or dirt: dirty surfaces in 6, building work in 4, rust or limescale in 1 and peeling paint or cracks in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bar (1), bathtub (5).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$265 is a typical night, from 299 dates checked in the coming year.
Weekends cost 6% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $188Dearest month: Jul 2027, $355
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- stayforlong.co.uk$263
- clicktrip.com$271
- deals.dealbase.com$273
- catchit.com$282
- Vio.com$284
- deals.goseek.com$284
- deals.etrip.net$284
- hotelprive.net$286
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Paddington Underground Station is 129 m away by road, about 2 minutes on foot. There are 9 bars or clubs within 200 metres.
- Nearest main road: Praed Street15 m
- Nearest station: Paddington Underground Station2 min walk129 m by road
- Nearest shop: Oseyo2 min walk163 m by road
- Buckingham Palace3.5 km
- The British Museum3.9 km
- Big Ben4.5 km
- Tower Bridge8.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 12 to 26 m².
- Standard Single Room12 m²Sleeps 1
- Standard Room, 1 Twin Bed12 m²Sleeps 1
- Small Double Room14 m²Sleeps 2
- Room, 1 Double Bed14 m²Sleeps 2
- Standard Double Room16 m²Sleeps 2
- Standard Twin Room19 m²Sleeps 2
The other 4 room types
- Standard Room, 2 Twin Beds19 m²Sleeps 2
- Executive Twin Room22 m²Sleeps 2Bathtub in its photos
- Executive King Room22 m²Sleeps 2Bathtub in its photos
- Executive King Room with Sofa Bed26 m²Sleeps 4Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.7 out of 10. 28% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
25 Google reviewers ticked "Quiet", yet 26 guests complain about noise, and Praed Street runs 15 m away.
If room size matters to you
Here, 80 of the 87 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
296 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 875 most recent reviews from Google, Tripadvisor and the Booking network. 296 of them describe a stay in the last 2 years and are the ones counted here; the rest were 241 older, 88 in other languages, 249 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 18 in every 100 reviews thank a staff member by name.
- 16 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.