St. Ermin's Hotel, Autograph Collection
4-star hotel · Westminster, London
Long Weekend score
Strong1 serious report in 275 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 92% of London hotels
- 91% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 92% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 91% of guest comments are praise. 660 praise, 64 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $591 a nighttypical for two, before tax · from $322
- 1 min walkto St. James's Park station
- 275 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 12 min walk to Buckingham Palace869 m by road
- A station within walking distanceSt. James's Park is 89 m away
- Staff222 praise · 6 complain
- Location173 praise · 0 complain
- Breakfast69 praise · 6 complain
Against
- Room size21 complain · 16 praise
- Room condition11 complain · 6 praise
What guests reported
What guests say
275 reviews from the last 2 years. Most praised: staff (222 guests). Weakest: room size, where 21 of the 37 who mention it complain.
Location1730Strength
It’s located very close to many historical sites and the St James tube stop.
Tripadvisor, September 2026, rated 5/5 by this guest
The location was perfect, staff was kind and attentive and the little 'touches' in the rooms were so much appreciated.
Tripadvisor, September 2026, rated 5/5 by this guest
Cleanliness541Strength
The rooms are exceptionally clean, the whole hotel actually.
Google, October 2026, rated 5/5 by this guest
It was a very satisfying hotel with wonderful staff, clean and comfortable facilities, and a convenient location for sightseeing.
Tripadvisor, September 2026, rated 5/5 by this guest
It was not properly cleaned from previous guests unfortunately.
Booking network, April 2026, rated 3/10 by this guest
Staff2226Strength
Room, staff, and service were all top notch.
Tripadvisor, August 2026, rated 5/5 by this guest
The staff was great very friendly and very helpful.
Booking network, December 2025, rated 10/10 by this guest
Great facility, needs staff to be trained to be more helpful
Booking network, October 2025, rated 10/10 by this guest
Food504Strength
The service, the food, the cocktails are all top notch.
Google, May 2026, rated 5/5 by this guest
Food and drink excellent.
Tripadvisor, October 2026, rated 5/5 by this guest
The nighttime menu was very limited and there was no feeling of them trying to accommodate.
Google, December 2025, rated 3/5 by this guest
Beds141Strength
Lovely comfortable room, fabulous bed and shower and a coffee machine.
Tripadvisor, August 2026, rated 5/5 by this guest
Atendimento dos funcionários.
Booking network, February 2026, rated 9/10 by this guest
Breakfast696Strength
The breakfast buffet was amazing and wine hour was a great surprise.
Google, June 2026, rated 5/5 by this guest
The breakfast buffet was a great way to start the day.
Tripadvisor, October 2026, rated 5/5 by this guest
Breakfast was extremely expensive for what it was and so was the entire hotel.
Booking network, July 2026, rated 5/10 by this guest
Quiet at night429Mostly good
The rooms are quiet with quality temperature control.
Tripadvisor, September 2026, rated 4/5 by this guest
This hotel is in a very nice location, quiet and close to a park.
Google, June 2026, rated 4/5 by this guest
Was all perfect until the music from the wedding below kept us awake till 11/12 midnight .
Google, December 2025, rated 3/5 by this guest
Value145Mostly good
London hotel “Excellent beautiful & very reasonable “
Tripadvisor, August 2026, rated 5/5 by this guest
More than worth the price - great location, building and staff
Booking network, March 2026, rated 10/10 by this guest
Room size1621Split
Rooms are on the smaller side for a family of 5 but the hostess was very accommodating and offered us a larger room the 2nd stay.
Google, June 2026, rated 5/5 by this guest
Room a little on the small side but to be expected for an old London hotel.
Google, March 2026, rated 5/5 by this guest
rooms were a little small for the price
Booking network, May 2026, rated 9/10 by this guest
Room condition611Weak spot
A little, honestly taking in consideration the age of the building I shouldn't even mention it, but In vomparison the roomd bathroom was fairly small,just no space to put any toiletry.....besides that the entire team super helpful, friendly and knowledgeable, we are definitely coming back.....thank…
Google, March 2026, rated 5/5 by this guest
It’s an old hotel but passable as a 4* establishment.
Google, May 2026, rated 4/5 by this guest
It is rare to find a place that combines such character with modern luxury so perfectly.
Google, April 2026, rated 5/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,725 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 5 of 275 reviews.
Problems in the bathroom5 of 2751 in 55 reviews
Our shower door did not have perfect seal so water ended up on the floor during showers.
Booking network, July 2026, rated 10/10 by this guest
Rooms comfortable, only knock is low water pressure showers.
Google, May 2026, rated 5/5 by this guest
Heating and air conditioning5 of 2751 in 55 reviews
Temperature couldn’t be adjusted on the thermostat..
Booking network, February 2026, rated 10/10 by this guest
Moreover I raised the temperature on the room thermostat, but the HVAC heat would not increase.
Google, June 2026, rated 4/5 by this guest
Expensive food and drinks4 of 2751 in 69 reviews
It's nice, food is expensive and rooms are a bit dated, but the service is very good.
Google, April 2026, rated 4/5 by this guest
Very expensive for food and drinks
Booking network, March 2026, rated 9/10 by this guest
A booking not honoured3 of 2751 in 92 reviews
Our hotel was changed at the last minute to this hotel and it did not dissapoint.
Tripadvisor, September 2026, rated 5/5 by this guest
They offered us another room but we had unpacked and had to repack and move.
Booking network, April 2026, rated 7/10 by this guest
Serious reports
1 in 275 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 275 reviews
Also, breakfast was not good...had stomach ache & pains & got sick to my stomach.
Google, June 2026, rated 4/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (7), bar (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$591 is a typical night, from 298 dates checked in the coming year.
Weekends cost 14% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $345Dearest month: Aug 2027, $634
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- amimir.com$524
- catchit.com$524
- hotelscombined.co.uk$524
- travelmyth.co.uk$524
- Trip.com$525
- Booking.com$525
- travelup.com$525
- h-en.reserving.com$525
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
St. James's Park station is 89 m away by road, about 1 minute on foot. There are 8 bars or clubs within 200 metres.
- Nearest station: St. James's Park1 min walk89 m by road
- Nearest main road: Victoria Street139 m
- Nearest shop: Portlands express3 min walk214 m by road
- Big Ben11 min walk819 m by road
- Buckingham Palace12 min walk869 m by road
- The British Museum2.7 km
- Tower Bridge4.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 16 to 59 m².
- Guest Room, Guest room, 1 Queen16 m²Sleeps 2Bathtub in its photos
- Deluxe, Guest room, 1 King20 m²Sleeps 2
- Deluxe, Guest room, 2 Double22 m²Sleeps 4Bathtub in its photos
- Executive, Larger Guest room, 1 King24 m²Sleeps 3Bathtub in its photos
- Junior Suite, 1 King, Sofa bed33 m²Sleeps 3
- Suite, 1 King Bed33 m²Sleeps 3
The other 2 room types
- Family Room, Guest room, 2 Queen, Trundle bed36 m²Sleeps 5
- Suite, 1 King, Sofa bed59 m²Sleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 92% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room condition matters to you
Here, 11 of the 17 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
275 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 593 most recent reviews from Google, Tripadvisor and the Booking network. 275 of them describe a stay in the last 2 years and are the ones counted here; the rest were 91 older, 29 in other languages, 173 with a score but no words and 25 about the restaurant rather than a stay.
- The hotel replied to 136 of its 200 newest Google reviews.
- 16 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.