Hotel Riu Plaza London The Westminster
4-star hotel · Westminster, London
Long Weekend score
StrongNo serious reports. in 298 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 86% of London hotels
- 81% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- Rated higher than 86% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 81% of guest comments are praise. 620 praise, 141 complain. Counts for 30% of the score.
- 93% of guest photos show no damage. 56 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $355 a nighttypical for two, before tax · from $169
- 10 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 15 min walk to Big Ben1.1 km by road
- Location162 praise · 8 complain
- Quiet at night35 praise · 2 complain
- Room condition28 praise · 4 complain
Against
- Room size30 complain · 24 praise
- Value16 complain · 16 praise
- Problems in the bathroom22 of 298 guests
- The lift12 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (162 guests). Weakest: room size, where 30 of the 54 who mention it complain.
Location1628Strength
Great location within walking distance to many of the sites.
Tripadvisor, October 2026, rated 5/5 by this guest
The location of the hotel was excellent however I am not sure what I made of the double room layout I did not like the fact that the sink was outside of the bathroom, the bathroom should have been kept separate from the main room but overall I had a lovely stay
Google, August 2026, rated 4/5 by this guest
No restaurant for evening meals, quite a way from the nearest tube station 10-15 mins.
Booking network, June 2026, rated 7/10 by this guest
Quiet at night352Strength
In the center and yet quite quiet.
Tripadvisor, August 2026, rated 5/5 by this guest
Our suite was lovely and cool, spacious, modern and quiet with an impressive view.
Booking network, June 2026, rated 9/10 by this guest
Room: Very, very poorly soundproofed; you can hear the doors of the rooms next to you as if they were right next door, and even those of neighbors much further away.
Google, September 2026, rated 3/5 by this guest
Room condition284Strength
Great new design on a hotel room felt luxurious
Booking network, July 2026, rated 8/10 by this guest
The hotel is located in the new building with the new finishings - modern, new, clean room with working AC (there was a heat in London during that time)
Booking network, July 2026, rated 8/10 by this guest
The cleanliness and overall condition of the hotel are nowhere near the standard I experienced under Hilton.
Google, September 2026, rated 1/5 by this guest
Staff13023Mostly good
Nice hotel staff welcoming no inter connections rooms for family’s how ever comfortable stay!
Booking network, July 2026, rated 7/10 by this guest
Excellent location, very nice and helpful staff, the breakfast was very good.
Booking network, June 2026, rated 9/10 by this guest
Staff is under trained for hospitality.
Google, October 2026, rated 1/5 by this guest
Cleanliness6614Mostly good
The room design is a bit unique, but the cleanliness and service are good, and overall the price-performance ratio is acceptable for London.
Google, September 2026, rated 4/5 by this guest
Towels has some dark stains and water was very hard.
Booking network, July 2026, rated 6/10 by this guest
The floor wasn't clean in the room.
Booking network, July 2026, rated 5/10 by this guest
Breakfast11928Mostly good
We stopped here b4 covid when it was a Hilton Hampton but now its rooms are overall better laid out , breakfast buffet again much too our liking and again plenty on offer , lady on arrival didn't really explain everything to us but apart from that would definitely return
Google, September 2026, rated 5/5 by this guest
Beautiful hotel, excellent value for money and the breakfast choice was amazing.
Booking network, July 2026, rated 10/10 by this guest
I didn't like the breakfast; there weren't many fresh items, and some things, like the scrambled eggs, took some getting used to.
Google, August 2026, rated 3/5 by this guest
Views135Mostly good
Friendly staff and beautiful view of the Thames from our corner window room!
Google, October 2026, rated 4/5 by this guest
Room was exceptionally clean and well appointed, lovely view from our window too.
Google, August 2026, rated 5/5 by this guest
Didn’t like the set out of room or the view!
Booking network, June 2026, rated 7/10 by this guest
Beds2711Mostly good
Good size room with comfortable beds and pillows.
Booking network, July 2026, rated 9/10 by this guest
The bed was very comfortable and the overhead shower was the best I've used in a long time!
Booking network, July 2026, rated 10/10 by this guest
The quality of the beds is extremely poor.
Tripadvisor, June 2026, rated 3/5 by this guest
Value1616Split
Unfortunately, considering the price and the length of my stay, I don’t think the hotel was worth it.
Google, September 2026, rated 2/5 by this guest
Absolutely worth extra money.
Google, September 2026, rated 5/5 by this guest
Nice clean comfortable stay lots of choice at breakfast, price reasonable in comparison to other hotels.
Booking network, June 2026, rated 10/10 by this guest
Room size2430Split
The only flaw is that the rooms are a bit small.
Google, September 2026, rated 4/5 by this guest
In London, we weren't expecting miracles, but the 4-star rating is a bit of a stretch (room size, no bottled water in the room...).
Google, October 2026, rated 4/5 by this guest
Rooms were a little small but we were offered an upgrade because we are booking.com customer level 3
Booking network, July 2026, rated 8/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,487 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 22 of 298 reviews.
Problems in the bathroom22 of 2981 in 14 reviews
For over 360 usd per night..dirty shower, broken toilet door and broken toilet brush holder.
Booking network, June 2026, rated 4/10 by this guest
The room is strange, the bathroom and shower are not totally separated from the room.
Booking network, June 2026, rated 7/10 by this guest
The lift12 of 2981 in 25 reviews
Elevator waiting time in the morning was disappointing.
Booking network, July 2026, rated 8/10 by this guest
The only bottleneck is the elevators.
Google, August 2026, rated 5/5 by this guest
Complaints the hotel left unresolved11 of 2981 in 27 reviews
I reported it twice but it was not fixed.
Booking network, June 2026, rated 7/10 by this guest
I did mention to the receptionist on check out and she was going to ask the manager to email me and I have never received anything so not impressed
Booking network, July 2026, rated 5/10 by this guest
Something broken in the room10 of 2981 in 30 reviews
Keys failed to open room TWICE
Booking network, July 2026, rated 9/10 by this guest
Broken clothes hooks were not repaired.
Google, October 2026, rated 4/5 by this guest
Not as shown or booked7 of 2981 in 43 reviews
No real lounge as advertised.
Booking network, June 2026, rated 8/10 by this guest
However, on arrival, the room had only a shower.
Booking network, July 2026, rated 9/10 by this guest
A booking not honoured7 of 2981 in 43 reviews
Couldn't get a twin room as requested.
Booking network, July 2026, rated 9/10 by this guest
We were put in the wrong room to start with, this was sorted very efficiently so this was not a problem.
Booking network, June 2026, rated 6/10 by this guest
Serious reports
None found in 298 reviews.
Photos, checked
4 of the 60 guest photos we checked show damage or dirt (7%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (7), bar (1), water view (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$355 is a typical night, from 301 dates checked in the coming year.
Weekends cost 10% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $200Dearest month: Jun 2027, $445
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$306
- Booking.com$351
- Trip.com$351
- expedia.co.uk$351
- Hotels.com$351
- lastminute.com$351
- Priceline$351
- Vio.com$351
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 772 m away by road, about 10 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Millbank134 m
- Nearest shop: Sainsbury's Local4 min walk281 m by road
- Nearest station10 min walk772 m by road
- Big Ben15 min walk1.1 km by road
- Buckingham Palace22 min walk1.6 km by road
- The British Museum3.2 km
- Tower Bridge4.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
28 room types, from 21 to 60 m².
- Deluxe Twin Room21 m²Sleeps 2
- Deluxe Queen Room with Views21 m²Sleeps 2Sea or water view
- Premium Queen Room21 m²Sleeps 2
- Family Connecting Rooms21 m²Sleeps 42 Twin bed + 1 Queen bed
- Queen Room - Mobility Access21 m²Sleeps 2
- Queen Twin Room21 m²Sleeps 2
The other 22 room types
- Deluxe Queen Room21 m²Sleeps 2
- Twin Room21 m²Sleeps 2
- Queen Room21 m²Sleeps 2
- Superior Deluxe Queen Room23 m²Sleeps 2
- Premium Corner Queen Room23 m²Sleeps 2
- Deluxe Queen Corner Room23 m²Sleeps 2
- Premium Double Room25 m²Sleeps 4
- Family Junior Suite30 m²Sleeps 41 Sofa bed + 1 Queen bed
- King One Bedroom Suite42 m²Sleeps 3
- Family Double Room42 m²Sleeps 4
- King One Bedroom Suite42 m²Sleeps 2Bathtub
- One-Bedroom King Suite42 m²Sleeps 3
- Presidential Suite60 m²Sleeps 21 Sofa bed + 1 Queen bed + 1 Sofa bedSea or water view
- The Westminster Suite60 m²Sleeps 21 King bedBathtub
- Suite, 1 BedroomNot statedSleeps 3
- Deluxe Room, 1 Queen Bed (Superior)Not statedSleeps 2
- Deluxe Twin RoomNot statedSleeps 2
- Deluxe Room, 1 Queen Bed (with views)Not statedSleeps 2A view, going by the room's name
- Deluxe Room, 1 Queen Bed, CornerNot statedSleeps 2
- Presidential Room, 1 King Bed with Sofa bed, River ViewNot statedSleeps 2Sea or water view
- Junior Suite, 1 King Bed with Sofa bed (Family)Not statedSleeps 4
- Deluxe Room, 1 Queen BedNot statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 86% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room size matters to you
Here, 30 of the 54 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 866 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 96 older, 107 in other languages, 363 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 95 of its 200 newest Google reviews.
- 6 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.