citizenM London Victoria Station
4-star hotel · Westminster, London
Long Weekend score
StrongNo serious reports. in 299 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 83% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 83% of guest comments are praise. 579 praise, 121 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $303 a nighttypical for two, before tax · from $114
- 5 min walkto the nearest station
- 299 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to Buckingham Palace662 m by road
- A station within walking distanceA station is 346 m away
- Location182 praise · 0 complain
- Staff157 praise · 9 complain
- Cleanliness78 praise · 12 complain
Against
- On a main road: Vauxhall Bridge Road23 m from the building
- Room size56 complain · 2 praise
- Problems in the bathroom15 of 299 guests
- Unpleasant surroundings12 of 299 guests
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: location (182 guests). Weakest: room size, where 56 of the 58 who mention it complain.
Location1820Strength
Ideal location with an average breakfast and very limited food offering in the evening /dear wine
Booking network, May 2026, rated 5/10 by this guest
Great affordable (for London) hotel walking distance from Buckingham Palaca and Victoria Station.
Google, March 2026, rated 5/5 by this guest
Room condition492Strength
The room looks like a modern little brothel, red and moody, and at the same time it is super modern and full of tech, and that part we really liked.
Google, September 2026, rated 4/5 by this guest
The hotel is very modern; everything is controlled via a tablet in the room.
Google, May 2026, rated 5/5 by this guest
The hotel is getting older in terms of the building and aminities.
Booking network, August 2026, rated 8/10 by this guest
Staff1579Strength
Great and friendly staff.
Booking network, July 2026, rated 7/10 by this guest
Needed to find somewhere close to nearby hospital due to a family members operation - great friendly service, staff were very kind and attentive - happy to order taxis for us and happy to assist with any question we had.
Google, June 2026, rated 5/5 by this guest
I called front desk and they pretended to do some to help, but you can tell the know there is nothing they can do to help.
Google, October 2026, rated 2/5 by this guest
Cleanliness7812Strength
They keep this place very clean and the staff is so friendly.
Google, July 2026, rated 5/5 by this guest
Really clean, funky and modern.
Booking network, August 2026, rated 7/10 by this guest
My room was not cleaned every day....not that it was needed, but just to mention it.
Booking network, September 2026, rated 9/10 by this guest
Quiet at night205Mostly good
Quiet and dark when needed.
Booking network, April 2026, rated 10/10 by this guest
leuk hotel, heel aangename lobby waar je goed kan werken of rustig chillen.
Booking network, September 2026, rated 9/10 by this guest
Rooms were bit noisy and could hear noise from other rooms and outside late/during night.
Booking network, May 2026, rated 8/10 by this guest
Breakfast3110Mostly good
The breakfast was good, but I would recommend improving the variety and quantity of fresh vegetables, which felt somewhat limited
Booking network, May 2026, rated 9/10 by this guest
Rooms are small but very comfortable and clean, pleasant lobby, excellent breakfast and perfect location.
Google, August 2026, rated 5/5 by this guest
Breakfast seems very expensive- £20.50 pp!!
Google, June 2026, rated 4/5 by this guest
Beds3513Mostly good
Łóżka są niesamowicie wygodne, aż nie chciało się wstawać.
Booking network, August 2026, rated 10/10 by this guest
The bed is exceptionally large and comfortable.
Booking network, August 2026, rated 10/10 by this guest
Pillows were too hard , would of preferred the option of a twin room
Booking network, June 2026, rated 8/10 by this guest
Value179Mostly good
Overall great value and a great experience, would definitely use them again.
Google, May 2026, rated 5/5 by this guest
Only issue was a smell on the ground floor by the lifts and entrance.
Booking network, September 2026, rated 10/10 by this guest
This hotel is becoming increasingly more and more expensive and is losing the point about having compact hotels with good price
Booking network, April 2026, rated 9/10 by this guest
Food85Mostly good
The food in the canteenM was surprisingly good.
Google, April 2026, rated 5/5 by this guest
This place is cool, the rooms are laid out for exactly what you need, quirky little sayings on things from citizen and the bar and food choices are excellent.
Google, July 2026, rated 5/5 by this guest
The food offering is below par.
Booking network, August 2026, rated 8/10 by this guest
Room size256Weak spot
The rooms though small were well designed..
Tripadvisor, September 2026, rated 5/5 by this guest
Rooms were quite small but had everything I needed.
Google, March 2026, rated 5/5 by this guest
Rooms are a bit small, all beds are King size no room for a person to go down the bed if he is on the inside of the bed, there should be a twin bed option available
Booking network, September 2026, rated 9/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,101 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 15 of 299 reviews.
Problems in the bathroom15 of 2991 in 20 reviews
Toilet was in a glass booth so you don't really want to go there with someone else in the room
Booking network, April 2026, rated 8/10 by this guest
The small size of the room wasn’t a negative since we were so central, however we couldn’t get used to the bathroom in the room concept (only with frosted glass as a barrier).
Booking network, August 2026, rated 7/10 by this guest
Unpleasant surroundings12 of 2991 in 25 reviews
The area had a lot of rowdy homeless people around at night.
Booking network, July 2026, rated 9/10 by this guest
Homeless people hanging around near the hotel
Booking network, May 2026, rated 8/10 by this guest
Complaints the hotel left unresolved10 of 2991 in 30 reviews
And i informed the reception nothing was done.the room is not spacious at all
Booking network, July 2026, rated 4/10 by this guest
Was told they would be changed and they weren’t
Booking network, August 2026, rated 8/10 by this guest
A slow check-in6 of 2991 in 50 reviews
It took over an hour to resolve the issue.
Booking network, April 2026, rated 2/10 by this guest
Service: mid (I have gold status and I was told no for a 30 min late checkout....)
Tripadvisor, August 2026, rated 2/5 by this guest
A booking not honoured5 of 2991 in 60 reviews
They were overbooked and was sending customers to other hotels at midnight.
Booking network, June 2026, rated 1/10 by this guest
My four-night room was automatically given away.
Google, March 2026, rated 5/5 by this guest
Heating and air conditioning5 of 2991 in 60 reviews
All was great besides the fact that there was no iron or facilities to iron yourself (I have been to CitizenM in Paris and they have an ironing room) and the air-conditioning that is not possible to switch off and even at the lowest setting and higher temperature it felt quite cold at times in the…
Booking network, September 2026, rated 8/10 by this guest
The coolest either room ever got was 71°F.
Tripadvisor, May 2026, rated 2/5 by this guest
Serious reports
None found in 299 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: bar (9).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$303 is a typical night, from 305 dates checked in the coming year.
Weekends cost 11% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $181Dearest month: Jun 2027, $413
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- trivago.deals$286
- Trip.com$320
- bluepillow.co.uk$320
- expedia.co.uk$328
- Hotels.com$328
- closesthotel.com$328
- qantas.com$328
- Vio.com$328
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 346 m away by road, about 5 minutes on foot. There are 8 bars or clubs within 200 metres.
- Nearest main road: Vauxhall Bridge Road23 m
- Nearest shop: London Food and Wine4 min walk303 m by road
- Nearest station5 min walk346 m by road
- Buckingham Palace9 min walk662 m by road
- Big Ben20 min walk1.5 km by road
- The British Museum3.5 km
- Tower Bridge5.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, all 14 m².
- King Room - Accessible14 m²
- King Room - View14 m²A view, going by the room's name
- King Room - High Floor14 m²
- King Room with Premium View14 m²A view, going by the room's name
- Premium Room, 1 King Bed (View)14 m²A view, going by the room's name
- King Room14 m²
The other 1 room types
- King Room14 m²
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
33 Google reviewers ticked "Quiet", yet 5 guests complain about noise, and Vauxhall Bridge Road runs 23 m away.
If room size matters to you
Here, 56 of the 58 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
299 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 887 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 121 older, 127 in other languages, 339 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 31 of its 200 newest Google reviews.
- 4 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.