The Gresham Hotel
3-star hotel · Paddington, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 21% of London hotels
- 70% of guest comments are praise
- 85% of guest photos show no damage
How this score is made
- Rated higher than 21% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 70% of guest comments are praise. 502 praise, 216 complain. Counts for 30% of the score.
- 85% of guest photos show no damage. 51 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $136 a nighttypical for two, before tax · from $79
- 6 min walkto Paddington station
- 267 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePaddington is 415 m away
- Location184 praise · 0 complain
- Staff101 praise · 12 complain
- Cleanliness81 praise · 14 complain
- Value41 praise · 7 complain
Against
- On a main road: Sussex Gardens29 m from the building
- Guest photos show wear and dirt9 of the 60 photos guests took, and 0 of the hotel's 25
- Room sizecomplaints falling: 29.1 in 100 a year ago, 18.9 now56 complain · 6 praise
- Room conditioncomplaints falling: 27.3 in 100 a year ago, 11.8 now40 complain · 2 praise
- Quiet at nightcomplaints falling: 21.8 in 100 a year ago, 11.3 now36 complain · 21 praise
What guests reported
What guests say
267 reviews from the last 2 years. Most praised: location (184 guests). Weakest: room size, where 56 of the 62 who mention it complain.
Location1840Strength
Location, very close to Paddington Station.
Booking network, June 2026, rated 9/10 by this guest
The hotel was clean, comfortable, and conveniently located close to key attractions in London.
Google, October 2025, rated 5/5 by this guest
Staff10112Strength
Building is beautiful, location is amazing and the staff were super kind and helpful.
Booking network, April 2026, rated 8/10 by this guest
Staff on front desk are always professional, courteous and kind.
Booking network, July 2026, rated 10/10 by this guest
Staff uninterested, room absolutely appalling.
Booking network, June 2026, rated 1/10 by this guest
Cleanliness8114Strength
Room basic but clean and comfortable
Booking network, June 2026, rated 6/10 by this guest
Rooms were clean and serviced daily.
Booking network, July 2026, rated 8/10 by this guest
It’s commun for everyone and very dirty so disgusting
Google, November 2025, rated 1/5 by this guest
Value417Strength
Great hotel choice, excellent value!
Booking network, May 2026, rated 10/10 by this guest
Would stay here again because of its proximity to transport and the price.
Booking network, April 2026, rated 9/10 by this guest
A very disappointing stay that was not worth the money paid.
Booking network, April 2026, rated 3/10 by this guest
Breakfastcomplaints falling: 23.6 in 100 a year ago, 9.4 now5333Mostly good
Breakfast included a full English breakfast with eggs, sausages, and beans—all delicious.
Google, February 2026, rated 5/5 by this guest
Clean cozy rooms and a nice and fresh English breakfast every motioning.
Booking network, May 2026, rated 9/10 by this guest
For what we paid, good for one night, please note breakfast has no bacon and no coffee!!
Booking network, April 2026, rated 6/10 by this guest
Beds1318Split
Bed not particularly comfortable (could feel the springs in the mattress).
Booking network, July 2026, rated 4/10 by this guest
Old, cold rooms and mattresses as hard as concrete.
Tripadvisor, August 2026, rated 1/5 by this guest
Bed was very uncomfortable with big dips so you had to hold yourself to one side, not to roll.
Booking network, May 2026, rated 6/10 by this guest
Quiet at nightcomplaints falling: 21.8 in 100 a year ago, 11.3 now2136Weak spot
Noise from the street and had to unplug the mini fridge.
Booking network, June 2026, rated 7/10 by this guest
Though I could have done without the Welsh men singing Tom Jones songs late at night.
Google, November 2025, rated 5/5 by this guest
Creaking overhead when someone in the room above is moved around...
Booking network, May 2026, rated 10/10 by this guest
Room sizecomplaints falling: 29.1 in 100 a year ago, 18.9 now656Weak spot
Our room was small with access by lift and stairs.
Tripadvisor, October 2025, rated 4/5 by this guest
The Room was very small & extremely dated.
Booking network, September 2026, rated 7/10 by this guest
Not a big room for 2 people.
Booking network, August 2026, rated 8/10 by this guest
Room conditioncomplaints falling: 27.3 in 100 a year ago, 11.8 now240Weak spot
Very tired looking room interior; shower cubicle looked old and knackered with a rusty door; bed was rubbish (2 sections not linked together)
Booking network, September 2026, rated 5/10 by this guest
Great location and value for money but tired and dated
Booking network, September 2026, rated 8/10 by this guest
A simple hotel, somewhat noisy and cheap, with clean rooms that need renovation.
Google, February 2026, rated 3/5 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 768 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 31 of 267 reviews.
Heating and air conditioning31 of 2671 in 9 reviews
The bed was next to the window so the room was a bit cold during the night because of the window insulation
Booking network, June 2026, rated 8/10 by this guest
No air con in bedrooms only fans which were inadequate in the heatwave
Booking network, July 2026, rated 5/10 by this guest
Problems in the bathroomcomplaints rising: 1.8 in 100 a year ago, 7.5 now17 of 2671 in 16 reviews
the plumping had a tiny issue and was a bit smelly when the sink tap water was running ,and the water was warm - not hot enough ,but that's up to preference and i might have done it wrong either way ;)
Booking network, April 2026, rated 9/10 by this guest
Bathroom smelt musky , shower was fixed high up on the wall and you have to be a contortionist to shower properly in such a confined space , sink in room 220 badly marked .
Booking network, September 2026, rated 6/10 by this guest
Something broken in the room12 of 2671 in 22 reviews
Tv didn’t work & couldnt be fixed
Booking network, June 2026, rated 8/10 by this guest
bathroom shower socket was not working properly
Booking network, July 2026, rated 6/10 by this guest
Wi-Fi12 of 2671 in 22 reviews
On my last evening after 11 PM I kept being disconnected every couple of minutes which made the Internet unusable.
Booking network, June 2026, rated 8/10 by this guest
Wifi signal only worked properly at reception, not in your room
Booking network, August 2026, rated 7/10 by this guest
Complaints the hotel left unresolved6 of 2671 in 44 reviews
The beds was so uncomfortable, the water pressure and shower awful and the breakfast totally unacceptable, so greasy the sausage was the cheapest of the cheap, when I mentioned it I was met with shrugging of the shoulders from two members of staff.
Booking network, August 2026, rated 3/10 by this guest
Three different days had to go ask for it to be turned on in evening.
Booking network, May 2026, rated 5/10 by this guest
The lift6 of 2671 in 44 reviews
Cluttered layout with single old lift.
Booking network, August 2026, rated 7/10 by this guest
Rooms basic, lift is very small and stairs down to basement level rooms narrow.
Booking network, July 2026, rated 8/10 by this guest
Serious reports
8 in 267 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard6 of 267 reviews
I tried to shut the lamp off and got a bad shock.
Tripadvisor, May 2025, rated 2/5 by this guest
My son got a cut on his leg from a screw that wasn't all the way screwed into the bed.
Tripadvisor, July 2025, rated 3/5 by this guest
Bed bugs or bites2 of 267 reviews
However, during our stay, we developed more and more unexplained bites each night (which were later medically identified as consistent with bed bug bites).
Tripadvisor, August 2026, rated 1/5 by this guest
We had bed bugs in our room and no refund!!
Tripadvisor, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
9 of the 60 guest photos we checked show damage or dirt (15%).
Guest photos showing damage or dirt9 of 6015%
Of 60 guest photos, 9 show damage or dirt: litter or dirty water in 4, stains in 3, pests in 1 and dirty linen in 1. Of the hotel's own 25, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (11), bar (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$136 is a typical night, from 254 dates checked in the coming year.
Weekends cost 33% more than weekdays
A typical night, month by month
Cheapest month: Aug 2027, $114Dearest month: Sep 2027, $241
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$178
- Vio.com$180
- deals.goseek.com$180
- traveluro.com$191
- Booking.com$193
- evendo.com$197
- tripening.com$204
- businesshotels.com$211
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Paddington station is 415 m away by road, about 6 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Sussex Gardens29 m
- Nearest shop: Foodwise Local2 min walk123 m by road
- Nearest station: Paddington6 min walk415 m by road
- Buckingham Palace3.4 km
- The British Museum3.6 km
- Big Ben4.4 km
- Tower Bridge7.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
5 room types, from 10 to 16 m².
- Standard Single Room10 m²Sleeps 1Bathtub in its photos
- Standard Double Room13 m²Sleeps 2Bathtub in its photos
- Standard Twin Room13 m²Sleeps 2Bathtub in its photos
- Standard Triple Room15 m²Sleeps 31 Twin bed + 1 Double bedBathtub in its photos
- Standard Quadruple Room16 m²Sleeps 42 Double bedBathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.4 out of 10. Only 21% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
47 Google reviewers ticked "Quiet", yet 36 guests complain about noise, and Sussex Gardens runs 29 m away.
If room condition matters to you
Here, 40 of the 42 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
267 reviews counted · 85 photos checked · updated 12 October 2026
- We collected this hotel's 897 most recent reviews from Google, Tripadvisor and the Booking network. 267 of them describe a stay in the last 2 years and are the ones counted here; the rest were 106 older, 225 in other languages and 299 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- We looked at 85 photos: the first 25 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.