The Hayden Pub & Rooms
4-star hotel · City of Westminster, London
Long Weekend score
Strong1 serious report in 191 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 98% of London hotels
- 96% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 98% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 96% of guest comments are praise. 457 praise, 20 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $233 a nighttypical for two, before tax · from $141
- 7 min walkto Bayswater station
- 191 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceBayswater is 562 m away
- Staff167 praise · 2 complain
- Food85 praise · 2 complain
- Location80 praise · 0 complain
- Cleanliness53 praise · 2 complain
Against
- On a main road: Westbourne Grove7 m from the building
What guests reported
What guests say
191 reviews from the last 2 years. Most praised: staff (167 guests). Weakest: quiet at night, where 5 of the 30 who mention it complain.
Location800Strength
Great location, cute and comfortable room, restaurant was excellent, and the staff was stellar (shout-out to Melita, Luigi, and Maya!).
Booking network, July 2026, rated 10/10 by this guest
We found the location to be nearly perfect.
Google, July 2026, rated 5/5 by this guest
Staff1672Strength
Fabulous hosts, beautifully decorated, spotless!
Tripadvisor, July 2026, rated 5/5 by this guest
The staff were absolutely superb.
Tripadvisor, October 2025, rated 5/5 by this guest
Now the managers are rude, and do not have any customer service.
Google, September 2026, rated 1/5 by this guest
Food852Strength
Food and service excellent.
Booking network, August 2026, rated 10/10 by this guest
Clean, well appointed, great food and drink
Booking network, May 2026, rated 10/10 by this guest
Great place to stay - good service, location etc but not a great meal for all four of us
Booking network, August 2025, rated 8/10 by this guest
Cleanliness532Strength
room and 'lovely clean comfortable quiet.
Tripadvisor, November 2025, rated 5/5 by this guest
The room is very clean and spacious enough.
Booking network, March 2026, rated 10/10 by this guest
Vi fik ikke gjort rent i 3 dage fordi rengøringen kom ved 16 tiden, hvor vi var hjemme for at gøre os i stand.
Booking network, December 2025, rated 9/10 by this guest
Beds233Strength
Comfy bed, good shower, soft towels.
Tripadvisor, June 2026, rated 5/5 by this guest
Beds and room were clean, modern, nicely decorated and comfortable.
Google, September 2026, rated 5/5 by this guest
The only small thing would be the pillows were a bit flat and not as comfortable as the bed was.
Booking network, June 2026, rated 10/10 by this guest
Quiet at night255Mostly good
Room exceptionally quiet and well appointed.
Booking network, May 2026, rated 9/10 by this guest
Bed was comfortable and room was quiet.
Tripadvisor, September 2026, rated 5/5 by this guest
Squeaky floors made the room quite noisy.
Booking network, March 2026, rated 7/10 by this guest
Room size103Mostly good
We only stayed one night but the room was super clean, spacious, modern and stylish.
Booking network, June 2026, rated 10/10 by this guest
Rooms were clean and spacious.
Google, June 2026, rated 5/5 by this guest
ROOMS SMALL BUT STYLISH AND COMFORTABLE
Booking network, October 2025, rated 9/10 by this guest
Room condition62Mostly good
Rooms are well updated and clean.
Booking network, July 2026, rated 10/10 by this guest
The room and hotel area upstairs were tastefully decorated, new and clean.
Tripadvisor, October 2025, rated 5/5 by this guest
The rooms are clean (besides the floors being a little rundown) and in good condition.
Google, September 2026, rated 5/5 by this guest
Too few mentions to judge: breakfast and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,416 Google ratings
Problems guests raised
Raised most: hard for less mobile guests, in 7 of 191 reviews.
Serious reports
1 in 191 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 191 reviews
My bag and bank card were stolen.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: restaurant (6), bar (5).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$233 is a typical night, from 293 dates checked in the coming year.
Weekends cost 20% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $153Dearest month: Dec 2026, $323
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Bayswater station is 562 m away by road, about 7 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Westbourne Grove7 m
- Nearest shop: Quick Pick Food & Wine1 min walk8 m by road
- Nearest station: Bayswater7 min walk562 m by road
- Buckingham Palace4.7 km
- The British Museum5.3 km
- Big Ben5.8 km
- Tower Bridge9.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
3 room types, from 17 to 28 m².
- Deluxe Double Room with Shower17 m²Sleeps 2Bathtub in its photos
- Deluxe Double or Twin Room19 m²Sleeps 2
- Deluxe Double Room with Bath28 m²Sleeps 2Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.8 out of 10. 98% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
10 Google reviewers ticked "Quiet", yet 5 guests complain about noise, and Westbourne Grove runs 7 m away.
More hotels in London
The nearest first, with our score for each.
How we know
191 reviews counted · 88 photos checked · updated 10 October 2026
- We collected this hotel's 876 most recent reviews from Google, Tripadvisor and the Booking network. 191 of them describe a stay in the last 2 years and are the ones counted here; the rest were 278 older, 80 in other languages, 218 with a score but no words and 109 about the restaurant rather than a stay.
- The hotel replied to 132 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 20 reviews mention a free upgrade, a cake or a gift.
- We looked at 88 photos: the first 28 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.