Pembridge Palace Hotel
3-star hotel · City of Westminster, London
Long Weekend score
Mixed3 serious reports in 299 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of London hotels
- 76% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 38% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 76% of guest comments are praise. 646 praise, 200 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $159 a nighttypical for two, before tax · from $89
- 6 min walkto Bayswater station
- 299 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceBayswater is 417 m away
- Location193 praise · 1 complain
- Staff182 praise · 8 complain
- Cleanliness101 praise · 9 complain
Against
- Room size94 complain · 2 praise
- Heating and air conditioning69 of 299 guests
- Room condition28 complain · 2 praise
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: location (193 guests). Weakest: room size, where 94 of the 96 who mention it complain.
Location1931Strength
The staff is exceptionally kind, the position is perfect: only five minutes to reach the tube (central line) and Hyde Park.
Booking network, July 2026, rated 8/10 by this guest
The location is excellent, central, with the metro and buses just a few minutes' walk away and plenty of amenities nearby.
Google, April 2026, rated 5/5 by this guest
The location was not as close to Central City as I had expected - my lack of due diligence, however it was within walking distance to public transportation.
Booking network, September 2026, rated 8/10 by this guest
Staff1828Strength
Location great, walkable to bus, and friendly staff.
Booking network, July 2026, rated 7/10 by this guest
Very quiet location, friendly staff
Booking network, August 2026, rated 7/10 by this guest
The men's staff, in particular, are disinterested.
Google, June 2026, rated 4/5 by this guest
Cleanliness1019Strength
Room was clean, bed was comfy, fans were provided, smart TV in room, kettle with coffee teabags and milk provided, small fridge in room, bathroom with toiley and shower was perfect, area is great, staff are friendly and helpful.
Booking network, August 2026, rated 10/10 by this guest
Quality breakfast, comfortable bed, clean rooms and daily cleaning with changing towels and sheets, very friendly staff.
Google, January 2026, rated 5/5 by this guest
There was a fan in the room but covered in dust.
Booking network, July 2026, rated 6/10 by this guest
Value389Mostly good
The hotel was great for the price and even better, with the upgrade they kindly gave us, staff are brilliant, no complants, if you wanta cheap stay in the centre of London, please give this hotel ago.
Tripadvisor, May 2026, rated 4/5 by this guest
Hotel is simple and fairly priced.
Tripadvisor, May 2026, rated 5/5 by this guest
Minute size and expensive for what it offers.
Booking network, July 2026, rated 5/10 by this guest
Breakfast5819Mostly good
Spotlessly clean, great breakfast, really comfortable, wonderful staff, gorgeous terrace, couldn’t fault anything, we will be back, thank you all 😊
Booking network, September 2026, rated 10/10 by this guest
Small family hotel at the top, very well located 2 steps from Hyde park, comfortable room with private bathroom, hearty breakfasts, frankly for 2 nights it was the ideal!
Tripadvisor, January 2026, rated 5/5 by this guest
Very disappointed with breakfast CHICKEN sausages and CHICKEN bacon - not quite the same - however restaurant waiter was
Booking network, September 2026, rated 7/10 by this guest
Beds248Mostly good
About a 5-10 min walk from Bayswater underground, excellent location, fantastic staff, super comfy beds, room was very warm but considering the weather we've been having not much they could except provide a fan ( which they did ).
Google, August 2026, rated 5/5 by this guest
The room was small and clean and the bed was comfortable.
Google, May 2026, rated 4/5 by this guest
Veličina sobe, nema klimu, loš doručak, visoka cijena, neudobni kreveti, to je hotel 1-2*
Booking network, July 2026, rated 2/10 by this guest
Quiet at night4624Mostly good
Good location and in a quiet area.
Booking network, August 2026, rated 9/10 by this guest
The location is nice and quiet, good for exploring London.
Google, May 2026, rated 3/5 by this guest
room was too small and very stuffy - no zircon - 2 small fans - door would not lock - had to go down to reception twice to be able to change room and next room was smaller - very noisy in corridor.
Booking network, August 2026, rated 5/10 by this guest
Room condition228Weak spot
Nice spot but older room and facilities.
Booking network, July 2026, rated 7/10 by this guest
Lifts and building dated, room small for a double but really clean.
Booking network, August 2026, rated 8/10 by this guest
The rooms are a bit older, but the prices reflect that.
Google, June 2026, rated 5/5 by this guest
Room size294Weak spot
The cost - it was quite alot for a tiny room you could barely turn around I
Booking network, September 2026, rated 6/10 by this guest
Very small room and bathroom.
Booking network, July 2026, rated 7/10 by this guest
Didn’t know that was the sizes of the rooms in England.
Booking network, July 2026, rated 7/10 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,852 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 69 of 299 reviews.
Heating and air conditioning69 of 2991 in 4 reviews
Bedroom was awful, looked nothing like the triple room picture I assumed I was booking, zero room AC, impossible sleep in the night with the heat and very heavy winter duvet.
Booking network, July 2026, rated 5/10 by this guest
No A/C ..electric fan only what a joke and 14 inch cheap tv and smells bad in the room and not even sound proof ….looks beautiful in the picture ,,what a joke inside
Booking network, September 2026, rated 1/10 by this guest
Something broken in the room11 of 2991 in 27 reviews
Window doesn’t stay open it needed to be supported with chair to stay open
Booking network, July 2026, rated 6/10 by this guest
The room's electronic door lock was unreliable.
Booking network, August 2026, rated 6/10 by this guest
Not as shown or booked6 of 2991 in 50 reviews
The main problem is that you cannot describe our room as a triple room.
Tripadvisor, June 2026, rated 1/5 by this guest
Complaints the hotel left unresolved5 of 2991 in 60 reviews
Asked for split invoice in advance, it was confirmed during booking and during the check in, uet at the check out I was told it is not possible.
Booking network, July 2026, rated 6/10 by this guest
Legitimate concerns were not taken seriously, and interactions often left me feeling unwelcome.
Google, June 2026, rated 1/5 by this guest
Unexpected charges and refunds3 of 2991 in 100 reviews
Also the rate you pay is just a facade because they find ways to fine you about the tiniest things.
Google, August 2026, rated 1/5 by this guest
Actually called and told them situation and management refused refund or allowing me to change dates.
Google, March 2026, rated 2/5 by this guest
Serious reports
3 in 299 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 299 reviews
I am only 5’3” and found myself walking with a severely cricked neck.
Google, December 2025, rated 1/5 by this guest
Fourthly the shower had clear issue that it doesn’t mix well and not give proper level of heated water instead few seconds after it gives full cold and few seconds after full hot which cause burn on my body.
Google, May 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bathtub (3).
The hotel says it has no swimming pool, spa or gym.
Price, place and rooms
Price
$159 is a typical night, from 295 dates checked in the coming year.
Weekends cost 40% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $102Dearest month: Jul 2027, $212
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$232
- Vio.com$239
- deals.goseek.com$239
- deals.etrip.net$239
- Booking.com$278
- Agoda$298
- expedia.co.uk$298
- Hotels.com$298
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Bayswater station is 417 m away by road, about 6 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Westbourne Grove213 m
- Nearest shop: Prezzemolo & Vitale4 min walk306 m by road
- Nearest station: Bayswater6 min walk417 m by road
- Buckingham Palace4.6 km
- The British Museum5.2 km
- Big Ben5.6 km
- Tower Bridge9.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 7 to 18 m².
- Standard Single Room7 m²Sleeps 1Bathtub in its photos
- Single Room with Private External Bathroom7 m²Sleeps 1Bathtub
- Double Room10 m²Sleeps 2Bathtub
- Deluxe Double Room12 m²Sleeps 2Bathtub
- Twin Room12 m²Sleeps 2Bathtub
- Duplex Room14 m²Sleeps 33 Twin bedBathtub
The other 3 room types
- Triple Room15 m²Sleeps 31 Twin bed + 1 Double bedBathtub
- Quadruple Room16 m²Sleeps 42 Twin bed + 1 Double bedBathtub
- Family Duplex18 m²Sleeps 42 Twin bed + 1 Double bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 38% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
72 Google reviewers ticked "Quiet", yet 24 guests complain about noise.
Google rates it 70 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room size matters to you
Here, 94 of the 96 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
299 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 889 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 99 older, 209 in other languages and 282 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 11 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.