DoubleTree by Hilton London - Hyde Park
4-star hotel · City of Westminster, London
Long Weekend score
Good1 serious report in 278 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 54% of London hotels
- 83% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 54% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 83% of guest comments are praise. 461 praise, 94 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $258 a nighttypical for two, before tax · from $134
- 3 min walkto the nearest station
- 278 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 240 m away
- Staff207 praise · 17 complain
- Location111 praise · 2 complain
- Beds12 praise · 1 complain
- Views7 praise · 1 complain
Against
- On a main road: Bayswater Road39 m from the building
- Room size14 complain · 14 praise
- Quiet at night10 complain · 9 praise
- Room condition9 complain · 5 praise
- Value9 complain · 8 praise
What guests reported
What guests say
278 reviews from the last 2 years. Most praised: staff (207 guests). Weakest: room size, where 14 of the 28 who mention it complain.
Location1112Strength
the service was brilliant.the hotel is good in the locations too.
Tripadvisor, September 2026, rated 5/5 by this guest
I was very happy with the reception staff Mr Akshansh , Mr Saim and Mr Mori very hellpfull and very serious and the location was very good aldo the caferteria servise also very good .
Tripadvisor, August 2026, rated 4/5 by this guest
Staff20717Strength
They were very kind and helpful anytime.
Tripadvisor, August 2026, rated 5/5 by this guest
The staff were polite and helpful, especially at check-in.
Booking network, April 2026, rated 10/10 by this guest
Staff didn't help much said to call police.
Google, August 2026, rated 4/5 by this guest
Beds121Strength
Beds were comfy and large, breakfast plentiful and location terrific.
Tripadvisor, September 2026, rated 5/5 by this guest
Beds are very comfortable.
Google, April 2026, rated 4/5 by this guest
Views71Strength
The king room was spotlessly clean and comfortable and we had a great view of Hyde Park.
Booking network, August 2026, rated 8/10 by this guest
Good location, we can see the Hyde park right through the window.
Booking network, April 2026, rated 10/10 by this guest
Food102Mostly good
There are good food and drink options at the hotel as well as nearby.
Tripadvisor, September 2026, rated 5/5 by this guest
Amazing food clean hotel friendly staff
Tripadvisor, August 2026, rated 5/5 by this guest
Grea stay - but they do need to up their f&b product.
Booking network, April 2026, rated 7/10 by this guest
Cleanliness4914Mostly good
Room was spotless and beautiful, same with the bathroom.
Google, April 2026, rated 5/5 by this guest
The rooms are typical London rooms: small and clean.
Google, July 2026, rated 4/5 by this guest
The housekeeping of the hotel was poor.
Booking network, July 2026, rated 7/10 by this guest
Breakfast2915Mostly good
Lovely breakfast and great service
Tripadvisor, September 2026, rated 5/5 by this guest
This hotel rocks, especially for the service and the breakfast can’t recommend it enough shout out to Sebastian, King, David and the gang for making it wonderful
Tripadvisor, September 2026, rated 5/5 by this guest
BREAKFAST AT THE BUSY TIME WAS A BIT CHAOTIC WITH THE COFFEE MACHINES RUNNING OUT OF COFFEE OR MILK ETC BUT THAT IS REALLY THE ONLY FAULT I HAVE WITH THIS HOTEL
Booking network, July 2026, rated 8/10 by this guest
Room size1414Split
Room was a squeeze and service was just so-so.
Google, April 2026, rated 3/5 by this guest
King Room was a little small, hard to open wardrobe door fully
Tripadvisor, September 2026, rated 5/5 by this guest
Rooms are a little small but it’s London so that’s how it is.
Tripadvisor, September 2026, rated 5/5 by this guest
Quiet at night910Split
Noise from corridors started at 5am .
Booking network, July 2026, rated 4/10 by this guest
Room was noisy as it was facing back lane with loading and unloading vehicles.
Booking network, May 2026, rated 7/10 by this guest
Air condition is too loud.
Booking network, August 2026, rated 8/10 by this guest
Value89Split
Expensive for the hotel size
Booking network, August 2026, rated 8/10 by this guest
The hotel value is good and fair,
Tripadvisor, September 2026, rated 5/5 by this guest
Clean, easy to find and a great location, great price and super convenient.
Booking network, May 2026, rated 10/10 by this guest
Room condition59Weak spot
It needs some upgrades .
Booking network, September 2026, rated 8/10 by this guest
The rooms are gradually in decay.
Booking network, August 2026, rated 7/10 by this guest
The carpet is old and smells, room are small, but that’s typical central london..
Google, June 2026, rated 3/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,546 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 12 of 278 reviews.
Problems in the bathroom12 of 2781 in 23 reviews
The bathroom is very smelly, the breakfast Buffett is below average with minimal choices
Booking network, June 2026, rated 7/10 by this guest
Water pressure and temperature were on the low side.
Tripadvisor, September 2026, rated 5/5 by this guest
Complaints the hotel left unresolved11 of 2781 in 25 reviews
This medication requires a prescription from a specialist.All they offered was an extra night stay, which is not possible as we were leaving to continue with our holiday.
Google, April 2026, rated 1/5 by this guest
Complained about air conditioning not working as soon as we checked in but after 3 days didn't have anything done about except a fan.
Google, September 2026, rated 2/5 by this guest
A slow check-in9 of 2781 in 31 reviews
I am diabetic and the hotel refused to refrigerate my insulin for me, even we arrived at 7.00am and could not check in until 3.00pm.
Booking network, May 2026, rated 5/10 by this guest
A few issues with checking in as we couldn’t get our room until 4.30pm although they did offer a free drink for us
Booking network, August 2026, rated 5/10 by this guest
Something broken in the room8 of 2781 in 35 reviews
The door for the safe kept falling off.
Google, April 2026, rated 4/5 by this guest
However, our room had a broken curtain and a non-functioning telephone, meaning we could not contact 24-hour room service at around 1am.
Google, September 2026, rated 1/5 by this guest
Heating and air conditioning7 of 2781 in 40 reviews
The only thing this hotel has going for it is the location, had to change rooms twice because air con didn’t work, hotel seems to take multiple bus groups at once, breakfast restaurant is bedlam when hotel is at high occupancy, rooms are old and need refurbished
Google, July 2026, rated 1/5 by this guest
The fan blows all the time, but no cold air comes out.
Google, June 2026, rated 3/5 by this guest
Unexpected charges and refunds5 of 2781 in 56 reviews
Ended up in a double accessible room, still waiting for a refund on the price difference
Booking network, July 2026, rated 8/10 by this guest
The next day on checkout i was told that my company had not paid and there were taking it from my personal card.
Google, August 2026, rated 1/5 by this guest
Serious reports
1 in 278 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 278 reviews
My belongings were STOLEN !!!
Google, May 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: restaurant (5), bar (5), private balcony (1), event space (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$258 is a typical night, from 304 dates checked in the coming year.
Weekends cost 9% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $151Dearest month: Jul 2027, $421
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- bluepillow.co.uk$219
- pilotplans.com$224
- travelportal.io$246
- billabook.com$249
- Booking.com$267
- Agoda$267
- expedia.co.uk$267
- loveholidays.com$267
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 240 m away by road, about 3 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Bayswater Road39 m
- Nearest shop: London Souvenir & Supermarket3 min walk188 m by road
- Nearest station3 min walk240 m by road
- Buckingham Palace4.1 km
- The British Museum4.8 km
- Big Ben5.2 km
- Tower Bridge9.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
15 room types, from 13 to 31 m².
- Single Room13 m²Sleeps 1Bathtub in its photos
- Room, 1 Twin Bed13 m²Sleeps 1
- Queen Room14 m²Sleeps 2Bathtub in its photos
- King Guest Room18 m²Sleeps 2Bathtub in its photos
- Standard Room, 2 Twin Beds18 m²Sleeps 2
- Deluxe King Room with Balcony18 m²Sleeps 2Bathtub in its photosBalcony
The other 9 room types
- Deluxe Room, 1 King Bed, Park View18 m²Sleeps 2A view, going by the room's name
- Queen Room - Mobility Access19 m²Sleeps 2
- Deluxe King Roomwith View - High Floor19 m²Sleeps 2BathtubA view, going by the room's name
- Deluxe King Room19 m²Sleeps 2Bathtub in its photos
- Twin Room19 m²Sleeps 2Bathtub in its photos
- Deluxe Corner King Room23 m²Sleeps 2Bathtub
- Junior Suite, 1 King Bed30 m²Sleeps 3
- Two-Bedroom Connecting Family Room31 m²Sleeps 4Bathtub in its photos
- Family Room, Connecting RoomsNot statedSleeps 42 King bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 54% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
28 Google reviewers ticked "Quiet", yet 10 guests complain about noise, and Bayswater Road runs 39 m away.
If room condition matters to you
Here, 9 of the 14 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
278 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 631 most recent reviews from Google, Tripadvisor and the Booking network. 278 of them describe a stay in the last 2 years and are the ones counted here; the rest were 103 older, 43 in other languages, 187 with a score but no words and 20 about the restaurant rather than a stay.
- The hotel replied to 70 of its 200 newest Google reviews.
- 50 in every 100 reviews thank a staff member by name.
- 23 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.