Royal Lancaster London
5-star hotel · City of Westminster, London
Long Weekend score
StrongNo serious reports. in 279 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 99% of London hotels
- 94% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 99% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 94% of guest comments are praise. 647 praise, 44 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $432 a nighttypical for two, before tax · from $301
- 2 min walkto Lancaster Gate station
- 279 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceLancaster Gate is 133 m away
- Staff218 praise · 9 complain
- Location129 praise · 0 complain
- Cleanliness76 praise · 1 complain
- Views56 praise · 1 complain
Against
- On a main road: Westbourne Street31 m from the building
What guests reported
What guests say
279 reviews from the last 2 years. Most praised: staff (218 guests). Weakest: room size, where 19 of the 39 who mention it complain.
Location1290Strength
The Royal Lancaster Hotel in London is located conveniently near Paddington Station and is in the Kensington area.
Tripadvisor, September 2026, rated 5/5 by this guest
Excellent location about a 10 minute walk from Paddington and right on the edge of Hyde park.
Booking network, June 2026, rated 9/10 by this guest
Food410Strength
The meals that we had at the hotel restaurant were very good.
Tripadvisor, August 2026, rated 5/5 by this guest
The Thai restaurant was elegant, peaceful and delicious.
Tripadvisor, September 2026, rated 5/5 by this guest
Room condition90Strength
Rooms are always in tip top condition and spotless.
Booking network, August 2026, rated 10/10 by this guest
The rooms are modern, and clean.
Google, October 2026, rated 5/5 by this guest
Cleanliness761Strength
Sound proofing was excellent, rooms were spotlessly clean and one of the most comfortable beds.
Booking network, September 2026, rated 10/10 by this guest
Quality and service of housekeeping exceptional.
Google, August 2026, rated 5/5 by this guest
Views561Strength
The rooms are bright & clean with the Superior room having great views.
Booking network, August 2026, rated 9/10 by this guest
The room I had overlooked Hyde Park ("Deluxe View") and there are also beautiful corner rooms ("Deluxe Corner").
Google, September 2026, rated 5/5 by this guest
Maybe more than a peek-a-boo view of the park?
Tripadvisor, August 2026, rated 5/5 by this guest
Staff2189Strength
Fantastic hotel with exceptional staff
Tripadvisor, September 2026, rated 5/5 by this guest
Staffs are super friendly and courteous.
Tripadvisor, August 2026, rated 5/5 by this guest
Every one was very nice and helpful except one concier name Dan was not very helpful
Tripadvisor, August 2026, rated 5/5 by this guest
Breakfast553Strength
Beautifully appointed rooms, an excellent location, and a fantastic breakfast.
Booking network, August 2026, rated 10/10 by this guest
From check-in through check-out, everything was excellent - the room, the staff, the location, the breakfast buffet - We loved it all!!
Tripadvisor, September 2026, rated 5/5 by this guest
Breakfast prices excessive
Booking network, June 2026, rated 9/10 by this guest
Quiet at night162Strength
Lovely hotel right in the heart of London, and right on the edge of Hyde Park, so phenomenal views and a little bit of peace and quiet!
Google, August 2026, rated 5/5 by this guest
Modern room, calm, clean, well organised, excellent bed and bathroom.
Tripadvisor, September 2026, rated 5/5 by this guest
Upgraded to a corner room which was great, but it was quite noisy from the traffic outside being only on the fourth floor
Booking network, July 2026, rated 8/10 by this guest
Beds163Mostly good
The beds were super comfortable and can get a good night sleep.
Booking network, July 2026, rated 8/10 by this guest
Very comfortable bed and wonderful shower.
Booking network, September 2026, rated 10/10 by this guest
Beds a little uncomfortable.
Booking network, August 2026, rated 10/10 by this guest
Value116Mostly good
The prices are in the upper segment but because it was a bit special, it was really worth it.
Tripadvisor, August 2026, rated 5/5 by this guest
Despite its 5 star offerings, value for money remains for London for what you get !
Booking network, September 2026, rated 10/10 by this guest
Room too small , slightly pricey for a regular room without breakfast
Booking network, August 2026, rated 8/10 by this guest
Room size2019Split
While the rooms are small, as is common in London hotels, the suites are a good size.
Google, June 2026, rated 5/5 by this guest
Size up because rooms are very small for family
Tripadvisor, September 2026, rated 5/5 by this guest
The room was very cramped.
Google, July 2026, rated 4/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,561 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 5 of 279 reviews.
Unexpected charges and refunds5 of 2791 in 56 reviews
Total rip off price inflated to take advantage of the fact there was an event in Hyde park .
Booking network, June 2026, rated 1/10 by this guest
Very nice hotel...but I am disappointed in the management....I was originally booked for 1 week but had to unfortunately leave in less than 24 hours as my mother was admitted to the hospital and had to fly back...I had asked for either partial refund or even credit..but they would not accommodate…
Google, July 2026, rated 3/5 by this guest
Complaints the hotel left unresolved3 of 2791 in 93 reviews
The next day even after requesting to clean the room, it was not cleaned and again had to follow up.
Tripadvisor, September 2026, rated 3/5 by this guest
A slow check-in3 of 2791 in 93 reviews
Poor stay this time round, arrived at 1.30 couldn’t get a early check in room that was ok but had a issue said be around 4 to 4.30 so a hour to hour half late , finally got in room with bags around 3.30 after asking for a refund as hotels close and kids alsleep on chairs.
Google, July 2026, rated 3/5 by this guest
We booked nine months in advance but after arriving at midday were informed that the suite would not be available until late afternoon.
Tripadvisor, August 2026, rated 3/5 by this guest
Expensive food and drinks3 of 2791 in 93 reviews
There is no swimming pool and the cafeteria and restaurant are over priced
Booking network, September 2026, rated 10/10 by this guest
Serious reports
None found in 279 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (5).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$432 is a typical night, from 298 dates checked in the coming year.
Weekends cost 12% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $329Dearest month: Jul 2027, $563
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$357
- Vio.com$381
- prestigia.com$399
- clicktrip.com$406
- billabook.com$414
- deals.dealbase.com$414
- Booking.com$442
- trivago.deals$462
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Lancaster Gate station is 133 m away by road, about 2 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Westbourne Street31 m
- Nearest station: Lancaster Gate2 min walk133 m by road
- Nearest shop: Maysara2 min walk152 m by road
- Buckingham Palace3.2 km
- The British Museum3.7 km
- Big Ben4.2 km
- Tower Bridge7.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, from 20 to 55 m².
- Classic Room20 m²Sleeps 21 Queen bed + 2 Twin bed
- Deluxe View Room20 m²Sleeps 21 Queen bed + 2 Twin bedA view, going by the room's name
- Deluxe Room, 1 Bedroom20 m²Sleeps 2
- Deluxe Family Room20 m²Sleeps 42 Single bed + 1 king bed
- Deluxe Corner Room25 m²Sleeps 21 Queen bed
- Classic Triple Room26 m²Sleeps 31 Queen bed
The other 7 room types
- Executive Room31 m²Sleeps 31 Queen bed
- Studio Family Suite39 m²Sleeps 31 Sofa bed + 1 Queen bedBathtub
- Classic Family Room40 m²Sleeps 42 Single bed + 1 king bed
- Studio Suite41 m²Sleeps 31 super-king bedBathtub
- Spires Suite46 m²Sleeps 31 King bed
- Spiers Suite47 m²Sleeps 31 super-king bedBathtub
- Park Suite55 m²Sleeps 31 super-king bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 10 out of 10. 99% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room size matters to you
Here, 19 of the 39 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
279 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 833 most recent reviews from Google, Tripadvisor and the Booking network. 279 of them describe a stay in the last 2 years and are the ones counted here; the rest were 98 older, 74 in other languages, 366 with a score but no words and 16 about the restaurant rather than a stay.
- The hotel replied to 196 of its 200 newest Google reviews.
- 22 in every 100 reviews thank a staff member by name.
- 25 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.