Best Western Mornington Hotel London Hyde Park
4-star hotel · City of Westminster, London
Long Weekend score
Mixed2 serious reports in 300 reviews: something stolen (2)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 31% of London hotels
- 74% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 31% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 74% of guest comments are praise. 546 praise, 187 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $159 a nighttypical for two, before tax · from $105
- 4 min walkto Lancaster Gate station
- 300 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceLancaster Gate is 264 m away
- Location197 praise · 0 complain
- Staff133 praise · 22 complain
- Breakfast74 praise · 5 complain
Against
- Room size60 complain · 10 praise
- Quiet at night27 complain · 24 praise
- Room condition26 complain · 5 praise
- Problems in the bathroom43 of 300 guests
- Complaints the hotel left unresolved25 of 300 guests
What guests reported
What guests say
300 reviews from the last 2 years. Most praised: location (197 guests). Weakest: room size, where 60 of the 70 who mention it complain.
Location1970Strength
We particularly loved the location next to Hyde Park with very good public transport nearby.
Google, July 2026, rated 5/5 by this guest
Nice hotel with very good position.
Google, September 2026, rated 4/5 by this guest
Breakfast745Strength
Great breakfast, lots of choice and hot breakfast cooked to order.
Booking network, July 2026, rated 9/10 by this guest
Everything is delicious but the most I like the whole personel at the breakfast.
Booking network, January 2026, rated 10/10 by this guest
Breakfast is definitely not worth for GBP 20/-.
Booking network, August 2026, rated 7/10 by this guest
Staff13322Strength
Clean and close to Hyde park, easy to find and the staff we interacted with were lovely
Booking network, July 2026, rated 10/10 by this guest
Julia at the desk was exceptionally outstanding.
Google, July 2026, rated 5/5 by this guest
Had to hunt for someone to serve you
Booking network, June 2026, rated 4/10 by this guest
Beds248Mostly good
Lovely room with air conditioning and a comfortable bed.
Google, July 2026, rated 5/5 by this guest
Great location, excellent staff and comfortable beds!!
Booking network, June 2026, rated 10/10 by this guest
sofa bed could have been a little more comfortable and breakfast could have been more varied
Booking network, April 2026, rated 9/10 by this guest
Value2411Mostly good
Good value for money hotel.
Booking network, January 2026, rated 8/10 by this guest
Professional staff, clean, comfortable and good value for money.
Booking network, May 2026, rated 8/10 by this guest
Didn’t dislike anything about the property, only criticism would be the price, for the size of the room and a single bed i felt the room rate is expensive.
Booking network, July 2026, rated 9/10 by this guest
Cleanliness5528Mostly good
Everything was clean & tidy, comfy bed & a wardrobe.
Booking network, August 2026, rated 8/10 by this guest
Overall I would rate the hotel well for cleanliness, location and value for money
Booking network, March 2026, rated 7/10 by this guest
The rooms were extremely, extremely dirty.
Booking network, January 2026, rated 1/10 by this guest
Quiet at night2427Split
The building work going on at the hotel, absolutely no view only scaffolding, no restaurant and the extortionate price for a room located beside the noisy lift!!!!
Booking network, June 2026, rated 3/10 by this guest
Floors were a bit thin, making it noisy between rooms, but that’s not fully the property’s fault!
Booking network, June 2026, rated 9/10 by this guest
Also loud noise from corridor & both rooms next door.
Booking network, July 2026, rated 3/10 by this guest
Room condition526Weak spot
Everything is a bit dated, but well-maintained and run by the great staff.
Google, May 2026, rated 4/5 by this guest
The rooms, especially the bathrooms, are in need of renovation.
Google, July 2026, rated 5/5 by this guest
Hotel a little dated but good vfm
Booking network, June 2026, rated 9/10 by this guest
Room size1060Weak spot
The room was extremely small, the double bed was against the wall, so everytime my husband needed the toilet he had to wake me up to get out of bed, they turned off the heated towel rail, so towels did not dry overnight, great location, nice breakfast with lovely staff
Google, September 2026, rated 3/5 by this guest
I've never stayed in such a small room.
Google, July 2026, rated 4/5 by this guest
Tiny room and single bed but at least everything worked.
Booking network, August 2026, rated 4/10 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,080 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 43 of 300 reviews.
Problems in the bathroom43 of 3001 in 7 reviews
The shower was not good, coming off the wall and difficult to use as the head kept moving away towards the wall.
Booking network, February 2026, rated 8/10 by this guest
The fittings in the shower were wobbly and the shower head was loose.
Booking network, June 2026, rated 9/10 by this guest
Complaints the hotel left unresolved25 of 3001 in 12 reviews
Toilet seat was broken and although it was worked on while we were there, it was unsuccessful.
Booking network, July 2026, rated 7/10 by this guest
Reported to reception and promised to send someone to check it out, nobody ever came..
Google, May 2026, rated 1/5 by this guest
Building work during the stay18 of 3001 in 17 reviews
We stayed on a Sunday night and so can’t speak to any construction noise - however there was a lot of scaffolding on the building.
Booking network, August 2026, rated 7/10 by this guest
The building next door is under construction, so expect some noise in the morning.
Booking network, July 2026, rated 10/10 by this guest
Something broken in the room17 of 3001 in 18 reviews
Phone in room didn’t work.
Booking network, May 2026, rated 8/10 by this guest
Most if power sockets in room did not work.
Booking network, June 2026, rated 4/10 by this guest
Heating and air conditioning12 of 3001 in 25 reviews
The heaters (radiators) were not working, then the only heating source was the AC turning into hot air, but this definitely not replace the radiators and make noise.
Booking network, March 2026, rated 9/10 by this guest
Too hot in the room - no instructions on how to use the heating control panel.
Booking network, January 2026, rated 8/10 by this guest
Not as shown or booked10 of 3001 in 30 reviews
The bedroom was not what we expected from photos online.
Booking network, August 2026, rated 4/10 by this guest
Don't be fooled by the photos of the accommodation; it's nothing like reality.
Google, July 2026, rated 1/5 by this guest
Serious reports
2 in 300 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen2 of 300 reviews
We stayed at this hotel for a month, and on our first day, two Rolex watches, a diamond necklace, and diamond earrings were stolen.
Booking network, August 2026, rated 1/10 by this guest
A staff member entered my room despite the "Do Not Disturb" sign, tampered with my personal belongings, and took items from it.
Google, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: peeling paint or cracks in 3, stains in 3, dirty linen in 1 and broken fittings in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (8), bar (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$159 is a typical night, from 303 dates checked in the coming year.
Weekends cost 37% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $115Dearest month: Nov 2026, $210
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$208
- Vio.com$217
- deals.goseek.com$217
- trivago.deals$224
- stayforlong.co.uk$230
- evendo.com$233
- clicktrip.com$252
- tripening.com$253
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Lancaster Gate station is 264 m away by road, about 4 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: Bayswater Road79 m
- Nearest shop: LG Food & News2 min walk114 m by road
- Nearest station: Lancaster Gate4 min walk264 m by road
- Buckingham Palace3.4 km
- The British Museum4.0 km
- Big Ben4.5 km
- Tower Bridge8.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 11 to 25 m².
- Single Room11 m²Sleeps 1
- Economy Double Room11 m²Sleeps 2
- Standard Room, 1 Twin Bed, Non Smoking11 m²Sleeps 1
- Executive Double Room15 m²Sleeps 2
- Executive Room, 1 Queen Bed, Non Smoking15 m²Sleeps 2
- Twin Room17 m²Sleeps 2
The other 6 room types
- Family Room (2 Adults + 2 Children)21 m²Sleeps 41 Double bed + 1 Sofa bed
- Executive Suite - Split Level25 m²Sleeps 31 Sofa bed + 1 Queen bed
- Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)Not statedSleeps 4
- Suite, 1 Queen Bed, Non Smoking (with Sofabed)Not statedSleeps 3
- Executive Room, 2 Twin Beds, Non SmokingNot statedSleeps 2
- Standard Room, 1 Double Bed, Non Smoking (Small Room)Not statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.8 out of 10. 31% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
50 Google reviewers ticked "Quiet", yet 27 guests complain about noise, and Bayswater Road runs 79 m away.
The hotel says it is new or recently renovated. 26 of 300 guests complain about it.
If room size matters to you
Here, 60 of the 70 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
300 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 748 most recent reviews from Google, Tripadvisor and the Booking network. 300 of them describe a stay in the last 2 years and are the ones counted here; the rest were 50 older, 125 in other languages and 273 with a score but no words.
- The hotel replied to 184 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.