Lancaster Hall Hotel
3-star hotel · City of Westminster, London
Long Weekend score
GoodNo serious reports. in 297 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 50% of London hotels
- 81% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 50% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 81% of guest comments are praise. 690 praise, 162 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $141 a nighttypical for two, before tax · from $107
- 5 min walkto Lancaster Gate station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceLancaster Gate is 369 m away
- Location216 praise · 2 complain
- Staff174 praise · 10 complain
- Cleanliness107 praise · 13 complain
Against
- Room conditioncomplaints rising: 10.0 in 100 a year ago, 18.7 now52 complain · 5 praise
- Room size26 complain · 18 praise
- Heating and air conditioningcomplaints rising: 2.5 in 100 a year ago, 7.8 now21 of 297 guests
- Problems in the bathroom18 of 297 guests
- Unexpected charges and refundscomplaints rising: 0.0 in 100 a year ago, 6.2 now16 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (216 guests). Weakest: room condition, where 52 of the 57 who mention it complain.
Location2162Strength
Great, centrally located hotel.
Google, December 2025, rated 4/5 by this guest
The location is great for all connections, the rooms are sparkling clean, the breakfast is substantial and tasty, the neighborhood is friendly but most importantly the staff is amazing, friendly and helpful.
Google, September 2026, rated 5/5 by this guest
While it is close to the train station, it is very far from central London.
Google, October 2026, rated 2/5 by this guest
Staffcomplaints rising: 2.5 in 100 a year ago, 3.5 now17410Strength
The hotel staff were very welcoming and the room had everything we needed, including a hairdryer.
Booking network, April 2026, rated 8/10 by this guest
The staff were very friendly.
Google, June 2026, rated 5/5 by this guest
The staff was not very helpful, waters weren't provided on days 2-3 as promised, no room service, and reception staff who are not knowledgeable about restaurants/pubs in the area...
Booking network, September 2026, rated 6/10 by this guest
Cleanlinesscomplaints rising: 2.5 in 100 a year ago, 4.7 now10713Strength
Accommodation is fairy basic but it was clean, comfortable, and quiet.
Booking network, June 2026, rated 7/10 by this guest
Läget, bra frukost, prisvärt rum med kyl och kaffekokare, många restauranger i närheten, rent ru, vänlig personal.
Booking network, January 2026, rated 8/10 by this guest
Renholdet kunne ha vært en smule bedre, - vi mistet noe under sengen - og der var det behov for mer renhold.
Booking network, March 2026, rated 9/10 by this guest
Breakfastcomplaints rising: 2.5 in 100 a year ago, 6.6 now7618Mostly good
The breakfast was Also really good.
Google, February 2026, rated 5/5 by this guest
We this hotel is in a perfect location, the rooms are sparkling clean, breakfast is substantial and delicious but most importantly the staff is amazing.
Tripadvisor, September 2026, rated 5/5 by this guest
The hot breakfast was very limited for choice.
Booking network, July 2026, rated 9/10 by this guest
Valuecomplaints falling: 5.0 in 100 a year ago, 3.1 now3310Mostly good
Good value for money and an excellent alternative to a Premier Inn !
Booking network, March 2026, rated 9/10 by this guest
Very convenient, clean and good value for money!
Booking network, July 2026, rated 8/10 by this guest
Not worth the price I paid :(.
Booking network, April 2026, rated 4/10 by this guest
Bedscomplaints rising: 0.0 in 100 a year ago, 5.1 now3013Mostly good
Great location, friendly stuff, comfortable beds and although the hotel itself is a bit tired, it was still very clean.
Booking network, April 2026, rated 8/10 by this guest
The King bed was smaller than we expected, but it was comfortable.
Booking network, August 2026, rated 8/10 by this guest
The beds are way too soft and the carpet is old and sticky.
Booking network, January 2026, rated 8/10 by this guest
Quiet at nightcomplaints falling: 12.5 in 100 a year ago, 5.1 now3118Mostly good
Great location in a lovely, quiet neighborhood, close to the city center by both public transport and on foot.
Google, April 2026, rated 5/5 by this guest
The hotel is very well located in a quiet area with restaurants, cafes, and pubs nearby.
Google, November 2025, rated 4/5 by this guest
The taps make a terrible noise.
Tripadvisor, October 2025, rated 3/5 by this guest
Room size1826Split
Probably a little dated and rooms slightly small but is clean and comfortable.
Booking network, June 2026, rated 9/10 by this guest
The biggest downsides were that the room was very small and there was an unpleasant smell when we entered the room
Google, June 2026, rated 3/5 by this guest
The room is small, but given it's central london, it's acceptable.
Booking network, June 2026, rated 9/10 by this guest
Room conditioncomplaints rising: 10.0 in 100 a year ago, 18.7 now552Weak spot
Nice and warm welcome but the room we had on the 4th floor was a bit old.
Google, July 2026, rated 4/5 by this guest
Facilities a little run down.
Booking network, September 2026, rated 7/10 by this guest
The rooms were clean, but the bathroom was a little outdated.
Tripadvisor, June 2026, rated 4/5 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 894 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 21 of 297 reviews.
Heating and air conditioningcomplaints rising: 2.5 in 100 a year ago, 7.8 now21 of 2971 in 14 reviews
Room was very hot but they did provide a fan
Booking network, July 2026, rated 8/10 by this guest
Lack of air con made the room uncomfortably hot.
Booking network, September 2026, rated 8/10 by this guest
Problems in the bathroom18 of 2971 in 16 reviews
Then the toilet blocked which sometimes happens in this old building.
Google, March 2026, rated 3/5 by this guest
Heat of water in the bathroom is not reliable.
Booking network, June 2026, rated 7/10 by this guest
Unexpected charges and refundscomplaints rising: 0.0 in 100 a year ago, 6.2 now16 of 2971 in 19 reviews
Also, luggage storage is charged separately, and it is expensive
Booking network, July 2026, rated 6/10 by this guest
Despite arriving only two hours before the official check-in time, we were charged £5 just to store our luggage for that short period.
Booking network, April 2026, rated 7/10 by this guest
Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 2.7 now7 of 2971 in 42 reviews
Spurte i resepsjonen om det var mulig å få på noe varme, men det var det ikke.
Booking network, May 2026, rated 4/10 by this guest
When we asked to change rooms because of the uncomfortable bed, we were told it wasn't possible — someone simply came and flipped the mattress over instead.
Tripadvisor, October 2026, rated 3/5 by this guest
Something broken in the room7 of 2971 in 42 reviews
One light was slightly flashing.
Booking network, June 2026, rated 8/10 by this guest
Great location for Hyde Park BST, reasonably priced
Booking network, July 2026, rated 8/10 by this guest
Expensive food and drinkscomplaints rising: 0.0 in 100 a year ago, 2.7 now7 of 2971 in 42 reviews
IMO, if I had to pay for it, I'd probably wouldn't and the price is a bit steep for a hotel breakfast (£14).
Google, July 2026, rated 3/5 by this guest
Serious reports
None found in 297 reviews.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: stains in 2, dirty linen in 2, peeling paint or cracks in 2 and rust or limescale in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (7), bar (1), bathtub (5).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$141 is a typical night, from 270 dates checked in the coming year.
Weekends cost 23% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $111Dearest month: Nov 2026, $178
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$214
- deals.goseek.com$214
- deals.etrip.net$214
- secure-hotel-tracker.com$230
- hometogo.com$236
- Booking.com$237
- Priceline$237
- bluepillow.co.uk$237
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Lancaster Gate station is 369 m away by road, about 5 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest shop: Allday Minimarket1 min walk50 m by road
- Nearest main road: Westbourne Terrace168 m
- Nearest station: Lancaster Gate5 min walk369 m by road
- Buckingham Palace3.5 km
- The British Museum4.1 km
- Big Ben4.6 km
- Tower Bridge8.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, all 16 m².
- Superior Double Room16 m²Sleeps 2Bathtub
- Standard Twin Room16 m²Sleeps 2Bathtub
- Superior Plus Twin Room16 m²Sleeps 2Bathtub
- Superior Plus Double Room16 m²Sleeps 2Bathtub
- Basic Standard Double Room16 m²Sleeps 2Bathtub in its photosNo view
- Superior Twin Room16 m²Sleeps 2Bathtub
The other 1 room types
- Single Room16 m²Sleeps 1Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.3 out of 10. 50% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
62 Google reviewers ticked "Quiet", yet 18 guests complain about noise.
If room condition matters to you
Here, 52 of the 57 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 895 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 89 older, 184 in other languages, 324 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 89 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.