The Waldorf Hilton, London
4-star hotel · City of Westminster, London
Long Weekend score
GoodNo serious reports. in 256 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 54% of London hotels
- 88% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 54% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 88% of guest comments are praise. 486 praise, 65 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $492 a nighttypical for two, before tax · from $321
- 8 min walkto Temple station
- 256 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 14 min walk to the British Museum1.0 km by road
- A station within walking distanceTemple is 618 m away
- Staff197 praise · 13 complain
- Location107 praise · 0 complain
- Cleanliness36 praise · 2 complain
Against
- On a main road: Aldwych14 m from the building
- Room condition18 complain · 9 praise
- Heating and air conditioningcomplaints falling: 8.3 in 100 a year ago, 5.1 now15 of 256 guests
- Value7 complain · 5 praise
- Something broken in the roomcomplaints rising: 3.3 in 100 a year ago, 4.6 now11 of 256 guests
What guests reported
What guests say
256 reviews from the last 2 years. Most praised: staff (197 guests). Weakest: room condition, where 18 of the 27 who mention it complain.
Location1070Strength
In the heart of central London and close to so many things.
Google, August 2026, rated 5/5 by this guest
Great service, nice executive lounge and right in the middle of the theatre district.
Google, April 2026, rated 5/5 by this guest
Cleanliness362Strength
Georgina, management, Adrianna & Andy, housekeeping & Domenico, tea room, were exemplary.
Tripadvisor, August 2026, rated 5/5 by this guest
Rooms were comfortable, clean with a lovely bed.
Google, August 2026, rated 5/5 by this guest
The tile is a little moldy.
Tripadvisor, July 2026, rated 2/5 by this guest
Staffcomplaints rising: 0.0 in 100 a year ago, 6.6 now19713Strength
After walking across the Waterloo Bridge and being absolutely knackered, he welcomed me to the hotel with such warmth and hospitality.
Tripadvisor, September 2026, rated 5/5 by this guest
Loved the Breakfast in the ballroom, and keep an eye out for Rahman, the latte guru!
Tripadvisor, September 2026, rated 5/5 by this guest
He was very rude and short and should be fired.
Google, June 2026, rated 5/5 by this guest
Beds192Strength
Great location, beautiful rooms, wonderful staff, excellent food (they made a VERY special breakfast for this vegan and I'm still dreaming about that strawberry croissant), and incredible beds.
Google, June 2026, rated 5/5 by this guest
The room was very nice, and the bed wonderful.
Google, March 2026, rated 4/5 by this guest
Unfortunately, the rooms felt very dated compared to other Waldorf Hilton properties, and the beds, pillows, and bedding were surprisingly uncomfortable.
Google, May 2026, rated 3/5 by this guest
Food304Strength
Pastry chef does an outstanding work, the edible garden is delicious, definitely staying again soon!
Google, May 2026, rated 5/5 by this guest
The food they served was great.
Tripadvisor, August 2026, rated 5/5 by this guest
I did have an issue with a bad room service order but the front desk took that off my bill and offered me a free breakfast.
Booking network, February 2025, rated 10/10 by this guest
Breakfastcomplaints falling: 8.3 in 100 a year ago, 2.6 now4910Mostly good
Breakfast was better than average and I liked the chocolate cake in the lounge.
Google, September 2026, rated 5/5 by this guest
The breakfast had a great variety of option to suit everyone.
Google, March 2026, rated 5/5 by this guest
Scrambled eggs looked poor and from powder, the food looked tired which is odd as we were in early and the baked beans looked as if they had been sat overnight.
Google, June 2026, rated 4/5 by this guest
Room size195Mostly good
The rooms were comfortable and felt spacious.
Google, October 2026, rated 5/5 by this guest
Room was very spacious and clean - would definitely stay again.
Google, August 2026, rated 5/5 by this guest
Not 5 stars as double room was rather small however it did have everything needed and a fab location for central London.
Tripadvisor, September 2026, rated 4/5 by this guest
Quiet at night154Mostly good
Noise was surprisingly low, considering the location.
Tripadvisor, July 2026, rated 5/5 by this guest
The hotel is cozy and quite.
Tripadvisor, July 2026, rated 5/5 by this guest
There was an event downstairs until late with loud music, which made it hard to sleep.
Booking network, March 2025, rated 8/10 by this guest
Value57Split
Bit pricey, but worth it.
Tripadvisor, July 2026, rated 5/5 by this guest
Great value considering the quality and location, and how the friendly staff made you feel.
Tripadvisor, August 2026, rated 5/5 by this guest
Room condition918Weak spot
My room however was a little “tired” in parts but nevertheless it was comfy enough for my stay.
Google, October 2026, rated 5/5 by this guest
There was no air-conditioning in the bathroom no plugs for a hairdryer curling iron in the bathroom as well and the room seemed outdated for a Waldorf.
Tripadvisor, August 2026, rated 4/5 by this guest
Rooms and furniture are old.
Google, April 2026, rated 4/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,528 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 15 of 256 reviews.
Heating and air conditioningcomplaints falling: 8.3 in 100 a year ago, 5.1 now15 of 2561 in 17 reviews
It is a bit too cold in all rooms (room and public areas).
Google, August 2026, rated 5/5 by this guest
The only issue we had was that the AC only hits the main room where the bed is, so the bathroom did get very warm during the day.
Google, August 2026, rated 5/5 by this guest
Something broken in the roomcomplaints rising: 3.3 in 100 a year ago, 4.6 now11 of 2561 in 23 reviews
The rooms can be dated (our ceiling actually developed a leak while we were there and a fuse blew out as well causing us to lose power until maintenance showed up).
Google, June 2026, rated 4/5 by this guest
The fact that there were no ice machines was also mildly annoying and room service menu functionality from TV or phone was very glitchy.
Booking network, August 2025, rated 8/10 by this guest
Complaints the hotel left unresolvedcomplaints rising: 1.7 in 100 a year ago, 4.1 now9 of 2561 in 28 reviews
Certainly not the worst for that area of London; however broken air con in the summer of 2026 ignored was a tough few nights sleep.
Google, August 2026, rated 4/5 by this guest
Retrieving it took 45 minutes with the helpdesk, after which they opened a "case file" with a 3–5 day resolution time, and the hotel phone went unanswered.
Google, May 2026, rated 2/5 by this guest
Problems in the bathroom4 of 2561 in 64 reviews
The showerhead did not have enough pressure so we needed to use the wand and the air-conditioning did not work properly in the room.
Tripadvisor, July 2026, rated 2/5 by this guest
The initial impressions are great, doorman, concierge, all the stuff you would expect, but our room had a broken table, barely working aircon, broken toilet seat, and an empty shower gel.
Google, August 2026, rated 4/5 by this guest
Not as shown or booked3 of 2561 in 85 reviews
Most disappointingly, the swimming pool advertised on the website appeared to be unavailable during our stay.
Tripadvisor, August 2026, rated 5/5 by this guest
Unexpected charges and refunds3 of 2561 in 85 reviews
Once I reached, that X amount had become 2X.
Google, September 2026, rated 2/5 by this guest
Around eight hours after I checked out, the hotel charged £200 directly to my bank card without any prior notification, discussion or opportunity for me to respond.
Google, July 2026, rated 1/5 by this guest
Serious reports
None found in 256 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
Guests’ photos confirm: restaurant (10), bar (1), bathtub (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$492 is a typical night, from 292 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $353Dearest month: Jul 2027, $603
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- pilotplans.com$463
- billabook.com$467
- tripadvisor.co.uk$470
- Booking.com$471
- loveholidays.com$471
- Trip.com$471
- expedia.co.uk$471
- skyscanner.net$471
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Temple station is 618 m away by road, about 8 minutes on foot. There are 16 bars or clubs within 200 metres.
- Nearest main road: Aldwych14 m
- Nearest shop: Tesco Express3 min walk203 m by road
- Nearest station: Temple8 min walk618 m by road
- The British Museum14 min walk1.0 km by road
- Big Ben20 min walk1.5 km by road
- Buckingham Palace2.4 km
- Tower Bridge3.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
21 room types, from 20 to 50 m².
- Twin Guest Room20 m²Sleeps 2
- Room, 1 Queen Bed20 m²Sleeps 2
- Family Suite, 2 Bedrooms25 m²Sleeps 6
- Twin Deluxe Room27 m²Sleeps 2
- Superior Room, 1 Queen Bed30 m²Sleeps 2
- Deluxe Room, 1 Queen Bed30 m²Sleeps 2
The other 15 room types
- Family Room (For 2 Adults and 1 Child)30 m²Sleeps 31 Double bed
- Room, 2 Double Beds33 m²Sleeps 4
- Executive Room, 1 King Bed (Lounge Access)40 m²Sleeps 2
- Suite, 1 King Bed (Astor, Four-Poster Bed)47 m²Sleeps 3
- Junior Suite, 1 King Bed (Lounge Access)50 m²Sleeps 3
- Executive Suite, 1 King Bed (Lounge Access)50 m²Sleeps 4
- Deluxe Room, 1 Double Bed (Afternoon Tea)Not statedSleeps 2
- Executive Room, 1 King Bed (Xmas Shopping)Not statedSleeps 2
- Junior Suite, 1 King Bed (New)Not statedSleeps 2
- Suite, 2 Bedrooms, Club Lounge Access (Newly Designed)Not statedSleeps 8
- Executive Room, 1 King Bed (Refurbished)Not statedSleeps 2
- King Suite, Suite, Club Lounge AccessNot statedSleeps 4
- Executive Room, 1 King Bed (Peloton)Not statedSleeps 2
- Suite, 1 King Bed (Fashion Break)Not statedSleeps 2
- Family Suite, 1 King Bed (Wonderland)Not statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 54% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room condition matters to you
Here, 18 of the 27 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
256 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 439 most recent reviews from Google, Tripadvisor and the Booking network. 256 of them describe a stay in the last 2 years and are the ones counted here; the rest were 70 older, 1 in other languages, 71 with a score but no words and 41 about the restaurant rather than a stay.
- The hotel replied to 153 of its 200 newest Google reviews.
- 33 in every 100 reviews thank a staff member by name.
- 20 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.