The Savoy
5-star hotel · City of Westminster, London
Long Weekend score
Strong1 serious report in 225 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 92% of London hotels
- 91% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 92% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 91% of guest comments are praise. 379 praise, 37 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $1,043 a nighttypical for two, before tax · from $740
- 6 min walkto Charing Cross (Exit 2) station
- 225 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceCharing Cross (Exit 2) is 434 m away
- Staff159 praise · 5 complain
- Location51 praise · 1 complain
- Food43 praise · 2 complain
- Cleanliness24 praise · 3 complain
Against
- Quiet at night is the weakest point4 of the 11 guests who mention it complain
- Most common complaint: unexpected charges and refundsRaised by 3.1% of guests
What guests reported
What guests say
225 reviews from the last 2 years. Most praised: staff (159 guests). Weakest: value, where 5 of the 15 who mention it complain.
Location511Strength
This is a beautiful hotel in an excellent location.
Booking network, September 2026, rated 10/10 by this guest
Love the ambiance and location of the Savoy - perfect for exploring or catching a show
Booking network, August 2026, rated 10/10 by this guest
It’s a bit tough to get there from Heathrow but once on site it’s an incredible place to stay.
Google, October 2026, rated 5/5 by this guest
Staff1595Strength
Everything generally great and staff excellent.
Booking network, April 2026, rated 9/10 by this guest
Never stayed at such a lavish hotel, breakfast was out of this world and the staff would do anything to make your stay 5*+
Tripadvisor, May 2026, rated 5/5 by this guest
Service was not attentive at all.
Booking network, August 2026, rated 6/10 by this guest
Food432Strength
Hotel staff were overly accommodating and you felt that you were not nickled and dimed for everything (water, coffee, snacks, etc…) Staff were accommodating, food and beverage outstanding.
Google, September 2026, rated 5/5 by this guest
Services exceed any expectations i.e., checkin, room service, variety of high quality restaurants, beyond imaginable attitude and performance of employees.
Tripadvisor, August 2026, rated 5/5 by this guest
The experience,rooms,food,cocktails
Booking network, March 2026, rated 10/10 by this guest
Cleanliness243Strength
Beautiful property, very clean, excellent staff.
Booking network, June 2026, rated 6/10 by this guest
Impeccable cleaning service.
Google, June 2026, rated 5/5 by this guest
Inconsistency in room clean, stayed 2 nights, 2nd clean slippers, waters, breakfast room service menu and coasters and extra suitcase stand appeared.
Booking network, May 2026, rated 6/10 by this guest
Room condition152Strength
Lovely to revisit the Savoy after so long away and find the once-tired rooms beautifully restored.
Google, June 2026, rated 5/5 by this guest
Our recently renovated river view room was a treat.
Google, May 2026, rated 5/5 by this guest
Bedrooms are poor, need a revamp
Booking network, April 2026, rated 8/10 by this guest
Views203Strength
The view, the staff, the location, the facilities in general.
Booking network, July 2026, rated 8/10 by this guest
We had a room with a view of the river it was unreal
Google, May 2026, rated 5/5 by this guest
We upgraded to a river view which was sadly blocked by the trees.
Tripadvisor, June 2026, rated 5/5 by this guest
Breakfast255Mostly good
Breakfast was exceptional with friendly staff
Booking network, August 2026, rated 10/10 by this guest
I had a breakfast package and there is a lot of variety for those who follow a vegan/vegetarian diet.
Tripadvisor, July 2026, rated 5/5 by this guest
Location good - spoiled by screaming child - breakfast not piping hot
Booking network, August 2026, rated 8/10 by this guest
Beds82Mostly good
The room was fantastic, comfy bed , and spotless.
Tripadvisor, April 2026, rated 5/5 by this guest
Amazing Bedroom and super comfortable beds.
Google, May 2026, rated 5/5 by this guest
Pool72Mostly good
The jet wave machine in the pool, was great for a full workout and enjoyable swim.
Booking network, August 2026, rated 10/10 by this guest
Also, the swimming pool was amazing very warm and the changing rooms had everything in them you could need all complimentary toiletries.
Booking network, March 2026, rated 9/10 by this guest
The pool was closed on the day that I wanted to use it .
Booking network, August 2026, rated 10/10 by this guest
Room size103Mostly good
Our room was perfect and spacious with amazing views over London.
Booking network, June 2026, rated 10/10 by this guest
Really enjoyed it open planned made for more space wpuld go.again
Tripadvisor, August 2026, rated 5/5 by this guest
Room was small but did have upgrades throughout.
Booking network, August 2026, rated 10/10 by this guest
Value105Mostly good
Fantastic, worth every penny, the staff were exceptional
Booking network, August 2026, rated 10/10 by this guest
5* luxury, worth every penny
Tripadvisor, September 2026, rated 5/5 by this guest
Overpriced but it’s The Savoy after all.
Booking network, May 2026, rated 7/10 by this guest
Quiet at night74Mostly good
The hotel has an air of calmness at all times.
Booking network, June 2026, rated 10/10 by this guest
Opulence, peaceful, sanctuary
Booking network, May 2026, rated 10/10 by this guest
Could have been s bit quieter in the hotel
Booking network, July 2026, rated 8/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 11,108 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 7 of 225 reviews.
Unexpected charges and refunds7 of 2251 in 32 reviews
There was also a difference between the invoice and what I was charged.
Booking network, August 2026, rated 8/10 by this guest
Accommodation charge added to the bill without been informed
Booking network, April 2026, rated 10/10 by this guest
Expensive food and drinks5 of 2251 in 45 reviews
I would have felt good if the second cup of coffee at breakfast had not been charged.
Booking network, September 2026, rated 9/10 by this guest
A facility closed4 of 2251 in 56 reviews
Went to the cocktail bar at 11.45 but they said they were closed but it states they close at 12.00 and we where staying there
Booking network, June 2026, rated 10/10 by this guest
A slow check-in3 of 2251 in 75 reviews
When we arrived there was only one member of the reception team, meaning we had over a 10 minute wait to be seen.
Booking network, April 2026, rated 9/10 by this guest
We got our keys late for our room.
Booking network, April 2026, rated 10/10 by this guest
Serious reports
1 in 225 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 225 reviews
The water covered the bathroom floor, creating a very dangerous and slippy surface.
Booking network, May 2026, rated 5/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (4), bar (3), bathtub (2), water view (5).
The hotel says it has no hot tub.
Price, place and rooms
Price
$1,043 is a typical night, from 290 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $769Dearest month: Dec 2026, $1,239
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- billabook.com$1,238
- Vio.com$1,260
- deals.etrip.net$1,260
- catchit.com$1,278
- deals.goseek.com$1,294
- Super.com$1,310
- closesthotel.com$1,310
- businesshotels.com$1,310
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Charing Cross (Exit 2) station is 434 m away by road, about 6 minutes on foot. There are 13 bars or clubs within 200 metres.
- Nearest main road: Strand61 m
- Nearest shop: M&S Food2 min walk169 m by road
- Nearest station: Charing Cross (Exit 2)6 min walk434 m by road
- Big Ben16 min walk1.2 km by road
- The British Museum17 min walk1.3 km by road
- Buckingham Palace29 min walk2.2 km by road
- Tower Bridge3.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
21 room types, from 30 to 80 m².
- Superior Queen Room30 m²Sleeps 2
- Deluxe King Room35 m²Sleeps 3
- Luxury Double Room, 2 Queen Beds35 m²Sleeps 4Bathtub
- Luxury Double Room with Two Double Beds35 m²Sleeps 4BathtubNo view
- Luxury Room with Two Single Beds35 m²Sleeps 3Bathtub
- Deluxe Room with Two Single Beds35 m²Sleeps 3
The other 15 room types
- Luxury King Room40 m²Sleeps 3Sea or water view
- Junior Suite Room42 m²Sleeps 31 super-king bedBathtub
- Suite42 m²Sleeps 51 super-king bed + 1 super-king bedBalconySea or water view
- Luxury King Room with Garden View43 m²Sleeps 3BathtubSea or water view
- Junior King Suite with River View45 m²Sleeps 3BathtubSea or water view
- Suite with River View45 m²Sleeps 51 super-king bed + 2 Sofa bedBathtubSea or water view
- Two-Bedroom Family Room55 m²Sleeps 4No view
- One-Bedroom Suite60 m²Sleeps 3
- One Bedroom Suite Partial River View60 m²Sleeps 3BathtubSea or water view
- Personality Partial River View Suite68 m²Sleeps 31 king bedBathtubSea or water view
- Suite, 1 King Bed With Sofa Bed, River View68 m²Sleeps 3BathtubSea or water view
- One-Bedroom River View Suite80 m²Sleeps 3BathtubSea or water view
- Personality King Suite With Panoramic River View80 m²Sleeps 3BathtubSea or water view
- Suite, TerraceNot statedSleeps 51 King bedBathtubSea or water view
- Grand Suite, 1 King Bed, River ViewNot statedSleeps 5BathtubSea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 92% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
More hotels in London
The nearest first, with our score for each.
How we know
225 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 898 most recent reviews from Google, Tripadvisor and the Booking network. 225 of them describe a stay in the last 2 years and are the ones counted here; the rest were 204 older, 38 in other languages, 357 with a score but no words and 74 about the restaurant rather than a stay.
- The hotel replied to 192 of its 200 newest Google reviews.
- 13 in every 100 reviews thank a staff member by name.
- 34 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.